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Reviews of Holiday Inn Express Minneapolis West Plymouth, an IHG Hotel

2.5 out of 5
Holiday Inn Express Minneapolis West Plymouth, an IHG Hotel
2955 Empire Lane, Plymouth, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 189 out of 303 reviews" "
Rating 8 - Good. 74 out of 303 reviews" "
Rating 6 - Okay. 26 out of 303 reviews" "
Rating 4 - Poor. 8 out of 303 reviews" "
Rating 2 - Terrible. 6 out of 303 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 14 May 2024
Thank you Joseph for your feedback. We hope to see you again soon.

10/10 Excellent

Katelyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the all day coffee and snack shop
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
Thank you Katelyn for your feedback. At Holiday Inn Express Plymouth, we always keep the coffee hot for our guest. We hope to see you again soon.

8/10 Good

yovonkca

Liked: Cleanliness, staff & service, property conditions & facilities
All good except for the fan in the bathroom constantly running. There was no way to turn off.
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you Yovonkca for your feedback. Our bathroom vent are continuously on for air circulation. We hope it wasn't too much an inconveniences for you. We look forward to welcoming you back at our hotel soon.

10/10 Excellent

Vicki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you Vicki for your feedback.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and clean and safe
Stayed 5 nights in Apr 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and price
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Hi Robert,Thank you for the wonderful feedback. We're excited to know you had a wonderful experience at our hotel. We look forward to seeing you again soon.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024

6/10 Okay

Jana

Liked: Cleanliness, staff & service
Bathroom lighting not good.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Thank you Jana for your feedback. I will pass along your comment about lighting to our engineer team. We look forward to seeing you back at our hotel.

10/10 Excellent

Victoria A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you Victoria for your feedback.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean. Noisey every nite until pretty late. Could do something to make doors close quieter. I tried to shut my door quiet coudnt even do it. Most of both nites doors banging constantly, people talking pretty loud. I have a problem with paying for a stay and gettng maybe 4 to 5 hous of quiet. I have found smaller motels are quieter. Not many small ones around the cities maybe. I stayed 2 nites didnt want or need housekeeping, had to get it anyway. I was told corporate says it has to be. Quess l was suppose to put out the busy sign out. Over all was ok l guess.
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar 2024
Hi Michelle,Thank you for your feedback. We provide daily housekeeping to all guest, unless they opt out by putting on the Do Not Distrub sign on the door. We'll forward your comments about the door to our engineering department for future improvements. We hope to see you again soon.

6/10 Okay

Margie

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

saphat

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place only that the Tv dont have bluetooth to connect music from phone
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you Saphat for your feedback. We'll note your feedback for future renovations. We hope to see you back here soon.

10/10 Excellent

Amanda A

Travelled with family
Liked: Amenities
Wonderful and friendly
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Thank you Amanda for your positive feedback. We hope to see you again soon.

10/10 Excellent

Ryan, Ashland

Liked: Property conditions & facilities
Pretty good. The parking is a pain.
Stayed 1 night in Feb 2024
Response from GM on 24 Feb 2024
Thank you Ryan for your feedback. We apologize for the unexpected snow. Our plowing company did a great job on clearing the space for everyone. We hope to see you again soon.

8/10 Good

KYUNG YUNG

Stayed 1 night in Jan 2024
Response from Gm on 15 Feb 2024
Thank you Kyung for your feedback. We hope to see you again soon.

10/10 Excellent

Michelle r, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gm on 15 Feb 2024
Thank you Michelle for 5 out of 5 ratings! We hope to see you again soon

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Reception at arrival was friendly and courteous. The hotel lobby was very clean and appealing as was the room. We would stay there again.
Stayed 2 nights in Feb 2024
Response from Gm on 15 Feb 2024
Thank you Todd for the great feedback. We're glad to hear you had a wonderful experience with our hotel in Plymouth. We hope to see you again soon.

10/10 Excellent

Marshaunna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 3 Feb 2024
Thank you Lori for the wonderful 10 out of 10!

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I thought the quality for the price was great. There is no hot tub in this facility, that is my only complaint.
Stayed 1 night in Jan 2024
Response from GM on 3 Feb 2024
Thank you Shawn for your wonderful feedback at our hotel in Plymouth, MN.

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great staff, nice rooms and amazing breakfast. Would definitely stay again!
Stayed 1 night in Jan 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Kim

Stayed 1 night in Jan 2024

2/10 Terrible

Naijanna

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Very clean. Awesome breakfast. Good location only 20 minutes from MOA and downtown Minneapolis. Great value!
Stayed 4 nights in Jan 2024

10/10 Excellent

Fu

Stayed 1 night in Jan 2024

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Don't know why all Holiday Inn Express locations have shower head so high (barely reachable for 5'5" person, couldn't reach control to change flow pattern). Bed very high.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice--budget friendly
Awesome pricing for a nice hotel--nice hot bfast as well--clean area--spacious interior--nicely laid out rooms. One of best crispest tvs ive ever seen in a room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at Holida
Stayed 1 night in Dec 2023

10/10 Excellent

Marquita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as quiet as i would like but i will continue using this hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and clean. Alissa at the check in is super friendly and efficient. Everything was as expected and more. Room big and clean. All the staff greeted us with a Good Morning/Good Night. We used the fitness room. It is good. The breakfast has several options. There was no strawberry jam, which is absolutely not a big deal. I recommend this location. I will book it again.
Stayed 2 nights in Dec 2023

10/10 Excellent

VAN DO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Loren

Stayed 1 night in Dec 2023

10/10 Excellent

Colleen

Stayed 1 night in Dec 2023

10/10 Excellent

Marlen

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Cathy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Owen

Stayed 2 nights in Nov 2023

10/10 Excellent

Vania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I appreciated how clean the room was and were able to get an early check in which was beneficial for my kids.
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was very nice and we liked the room touch up every day.
Stayed 4 nights in Nov 2023

8/10 Good

Megan

Stayed 3 nights in Nov 2023

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CCC
Convenient, clean and comfortable -- at the intersection of I-494 and Hwy 55, easy to get anywhere in NW Metro area
Stayed 1 night in Nov 2023

8/10 Good

Rachel, Volo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was modern and in a nice area. Room was well laid out. The door had a huge gap at the bottom allowing all hallway noise to easily be heard. I find this to be a reoccurring problem at holiday inns. Breakfast was decent.
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you Rachel for your feedback. We will let our Engineer team know about your concern. We hope to see you again soon.

10/10 Excellent

Bobbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is near our daughter. Very comfortable bed
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Thank you Bobbie for your positive feedback. We hope to see you again soon.