2/10
When checking in we were informed that the air conditioning was not working we’re offered a box fan that we needed to carry up to our room with all of our luggage. There was no apology, just that they were giving free parking because of it. Ok fine we were going to try to make the best of it. We went to the rim we were given 516, unpacked and my daughter went to have a shower as we had driven for 7 hours and were very tired and ready for bed. There was NO HOT WATER!!! Called down to inform them, on hold for 10 minutes when a different person came on the phone and I again had to explain that we had no hot water. Told us to come down to get a new room. Packed everything back up and went down (lugging the fan the entire time). They gave us room 514, went to the room, did NOT unpack this time. Checked the hot water and AGAIN no hot water!! Not even warm water. My daughter went down and they said they would send someone to look at it. She came back up and we waited an hour in the hot room. Called down to see when somebody would come, put on hold for 10 minutes and when they came back on they had no idea about sending someone up and told us to come down to get yet ANOTHER room! Gave us room 904, again lugging the box fan went to that room. Checked the hot water, no hot water in the sink but hot water in the shower. Not willing to change again we decided to deal with no hot water to wash out hands or face and just stay there. Terrible hotel ac out for months
Corey
Menginap 2 malam pada Jun 2025