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Reviews of Crowne Plaza Aire MSP Airport - Mall of America, an IHG Hotel

3.5 out of 5
Crowne Plaza Aire MSP Airport - Mall of America, an IHG Hotel
3 Appletree Square, Bloomington, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 122 out of 1004 reviews" "
Rating 4 - Poor. 82 out of 1004 reviews" "
Rating 2 - Terrible. 57 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mandefrot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and clean!
Stayed 2 nights in Apr 2024
Response from Leonardo Atoche on 30 Apr 2024
Dear Mandefrot, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 30 Apr 2024
Dear Catherine, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from Leonardo Atoche on 30 Apr 2024
Dear Jodi, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

8/10 Good

Mary

Travelled with partner
Liked: Staff & service
Parking is awful and a pain to get to. The parking garage is confusing. Looks like it's gonna fall down with all kinds of support jacks everywhere. The reception area is clean and modern and the person at the front desk was pleasant and helpful. The hallways are dirty. The room was nice and clean. Bed was comfortable. Shower was good, good pressure.The pool is huge, looks nice but i didn't swim. The hot tub is pretty but only one jet sort of worked. The hotel bar is great and the bartender is awesome!
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 28 Apr 2024
Dear Mary, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the tram line making it easy to get downtown
Stayed 2 nights in Apr 2024
Response from Leonardo Atoche on 28 Apr 2024
Dear Terri, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 Excellent

Rafia Irfan

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 26 Apr 2024
Dear Mr. Waheed,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week.

2/10 Terrible

Heather

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel lost power for over 12 hours. Regardless of what the staff was saying it was absolutely a hotel issue, as we were the only building without power. The staff was not helpful. This happened from 8pm to roughly 9am the next morning. There was no heat, no extra blankets provided, no offer of compensation. Terrible service!!
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 25 Apr 2024
Dear Heather,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week,,

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a brief business trip. Large, well-maintained hotel. Staff were very pleasant, in particular Leo, who I believe may be the owner. A great stay, and when I'm back in Minneapolis on pleasure my wife and I will certainly stay longer. Thank you Leo!
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 25 Apr 2024
Dear Matthew, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 Terrible

Bertha Elizabeth

Expedia canceled my reservation and got another hotel for us. We did not stay at the Crown Plaza because their electric power was down and they could not check people in. They kept saying that it would take 20 min to get the power back. Finally, after midnight, I went to another hotel, my child had fallen asleep on a chair in the cold and dark lobby. If it wasn’t because I contacted Expedia, I would probably still be waiting for the electricity to come back to check in. What bothered me was that their power was down for hours before I arrived and they did not notified us or have an alternate plan for the guest that couldn’t check in, other than lie and ignore us. I understand that they were overwhelmed by the guest who were already staying there and couldn’t go back to their rooms because the elevators and card keys were not working, but not caring and just leaving us waiting without giving us another alternative was wrong. They could have made arrangements with another hotel for the night and taken us there. Or at least they could have given us notice and accurate information so we could have made the appropriate arrangements rather than just waiting, especially because I was with my child.
Stayed 2 nights in Apr 2024
Response from Kyle Johnson on 22 Apr 2024
Good Morning,I certainly understand your frustration as this was a bad situation all around. I assure you that had we had the ability to reach out to every arriving guest we would have. Unfortunately we did not have power so we were unable to do so. Thank you for your understanding.

6/10 Okay

Heather

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 21 Apr 2024
Dear Heather, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
A nice option to stay near MSP
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 21 Apr 2024
Dear Erick, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities
Close to MOA and the room was very large for the price. Clean and quiet but the bathroom lights around the mirror didn’t work and the TV did not work well. No instructions for the guide, etc. No channel guide etc. As always a bunch of young kids in the hot tub with toys, jumping in etc. IMHO hot tubs should be for 16 . although there’s a sign which states that kids must be accompanied by an adult, there was no adult to be seen. I blame the hotel for failing to enforce it but they did not care when I went to the front desk with my concerns.
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 21 Apr 2024
Dear John, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Good

Heidi

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 21 Apr 2024
Dear Heidi, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Good

Scott

Stayed 1 night in Apr 2024
Response from Leonardo Atoche on 2 May 2024
Dear Scott, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here because its location to MSP, as international flights are very early departure. We stayed here during a snow storm, and facility was under staffed because of weather, but the staff on hand was excellent, in handling the crises.
Stayed 1 night in Mar 2024
Response from Leonardo Atoche on 4 Apr 2024
Dear Andy, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 Excellent

Antoinette

Liked: Cleanliness
Nice
Stayed 3 nights in Mar 2024
Response from Leonardo Atoche on 3 Apr 2024
Dear Antoinette, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 Excellent

Gustavo

Liked: Property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Leonardo Atoche on 3 Apr 2024
Dear Gustavo, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

2/10 Terrible

Anastacia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Will never recommend or book here again. Booked it specifically for being a pet friendly hotel. NOT pet friendly at all. Was harrassed by one staff while others apologized for him. Stating I was unable to leave my pet at the hotel, i needed to take them anytime I left AFTER paying a $75 pet deposit & nothing stating this in rules/regulations when I booked the hotel weeks prior nor was anything said when I called to double check, just as I was checking in after driving 4 hrs for our stay. I was told "do not leave your dog here alone. Take it with you anytime you leave and if it barks, we call the police and your reservation is cancelled." A PET FRIENDLY HOTEL THAT MAKES YOU PAY A PET DEPOSIT!!!! Kindly told him I booked this as we would be visiting the mall of america and he would be in his kennel in the room as to not destroy anything. Was called MULTIPLE times threatening to have the police called as "dog was barking so much 2 whole floors complaining". Each time, I drove back to check and THE DOG WAS SLEEPING. Keep in mind with GPS and time of ended phone call, I arrived within 7 mins. Ended up cancelling the rest of out stay and drove home. Needless to say, my son's Easter suprise was ruined and NOT PET FRIENDLY
Stayed 2 nights in Mar 2024

6/10 Okay

Amanda

Travelled with family and small children
Pool
Stayed 1 night in Mar 2024
Response from Leonardo Atoche on 30 Mar 2024
Ms. Amanda, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

8/10 Good

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and i stayed here during our trip to Mall of America. Its a great spot to stay if you are visiting the MOA. Its no nore than 5 minutes away. Hotel was clean and had all the usual modern amenities. Very quiet despite being so close to the airport. We felt very safe as anyone taking the elevators needed to swipe their room key first. Negatives: we called down to the front desk to request more towels and shampoo and we were told they dont bring stuff up to customers rooms. I had to go down and get it myself. Also, front desk staff was just never on the same page about where we were allowed to park.
Response from Leonardo Atoche on 29 Mar 2024
Mr. Jose, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great restaurant, excellent game room, clean rooms, excellent staff and just overstated great place to stay.
Stayed 2 nights in Mar 2024
Response from Leonardo Atoche on 29 Mar 2024
Dear Eric, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Good

todd, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities
A little dated room had what looked like a blood stain on the carpet, chair was broken and tv/fridge cabinet looked like it came from second hand store, but the bed was nice it it was clean with plenty of pillows
Stayed 2 nights in Mar 2024
Response from Leonardo Atoche on 25 Mar 2024
Dear Todd, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 Terrible

Brandon

Disliked: Staff & service, property conditions & facilities
I booked a room for one night online and paid in full and nowhere it told me I needed to be 21 to book the room. So after me and my girlfriend got to the hotel and brought all our stuff in I went to the front to check in and I was then told I needed to be 21 and that we couldn’t stay there. So me and my girlfriend had to try to find another place to stay at 10:00 at night. The guy at the front desk was very rude. Horrible experience and I will never be recommending this place to anyone ever. You guys should be ashamed. 0/10
Stayed 1 night in Mar 2024
Response from Leonardo Atoche on 25 Mar 2024
Mr. Brandon, Thank you for your comments but unfortunately the minimum check in age in the hotel is 21 years old.It is written in our website as well.Also I see your money has been refunded since the moment your reservation was cancelled. We do apologies for all kind of inconvenient.

10/10 Excellent

LaToyia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay at the hotel was great! I loved that the hotel had a bar and restaurant on site!
Stayed 2 nights in Mar 2024
Response from Desmane T. on 20 Mar 2024
Guest,Thank you for choosing to stay with us and for taking the time to review our property! I'm glad to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Leonardo Atoche on 18 Mar 2024
Mr. John, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient transportation from airport.
Stayed 1 night in Mar 2024
Response from Leonardo Atoche on 17 Mar 2024
Dear Kenneth, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

6/10 Okay

Dustin

Liked: Cleanliness, staff & service
Used to be a nice place to stay, now they added parking fees, shower was crap.
Stayed 2 nights in Mar 2024
Response from Leonardo on 10 Mar 2024
Dear Dustin, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub.
Stayed 2 nights in Mar 2024
Response from Leonardo Atoche on 8 Mar 2024
Dear Derek, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Good

Joshua

Stayed 1 night in Mar 2024
Response from Leonardo Atoche on 25 Mar 2024
Dear Joshua, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Great dinner and breakfast.
Stayed 1 night in Feb 2024
Response from Leonardo Atoche on 21 Feb 2024
Ms. Katherine, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Leonardo Atoche on 23 Feb 2024
Mr. Juan, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

2/10 Terrible

Michelle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be fooled by pictures this hotel has not been updated since the 70s the whirlpool is all cracked jets didn’t work sauna was out of order whirlpool was full of human dead skin and products too much chlorine in pool. Hotel has apartments being rented to very shady people. Breakfast downstairs was gross. Staff does not know what they are doing I called to complain never received a call back from property manger. Still looking for refund we left a day earlier because of how nasty this place was. A man tried to get into the elevators that did not live there and was looking for his gf he keep harassing costumers that he lost his fob key. Very unsafe for families. I don’t understand why Expedia has this place come up in the search engine.
Stayed 2 nights in Feb 2024
Response from Leonardo Atoche on 21 Feb 2024
Dear Michelle, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

6/10 Okay

Andrea

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Room was dirty, pool and hot tub need work. The hot tub had tons of loose tiles and areas with missing or cracked tiles. Additionally, the jets in the hot tub didn’t work and the sauna was out of order. The whole place had a vibe of needing attention and repair. Also, the restaurant didn’t open until 5pm and there is nowhere else in the hotel or nearby for food and drinks.
Stayed 1 night in Feb 2024
Response from Leonardo Atoche on 21 Feb 2024
Dear Andrea, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 Poor

Harris

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Leonardo Atoche on 21 Feb 2024
Dear Harris, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 Poor

Julie

Disliked: Staff & service, property conditions & facilities
Hot tub or sauna did not work.. no one answer the phone at front desk after 10 pm House keepers do not knock and walk right in to see if you are checked out or not?? Parking is a long walk to rooms.. family members got stuck on the elevator
Stayed 1 night in Feb 2024
Response from Leonardo Atoche on 21 Feb 2024
Dear Julie, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

8/10 Good

amoye

Stayed 1 night in Feb 2024
Response from Leonardo Atoche on 21 Mar 2024
Dear Amoye, Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
It was decent overall. Hot tub was broken
Stayed 1 night in Feb 2024
Response from Leonardo Atoche on 19 Feb 2024
Dear James, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Good

Ronald

Travelled with partner
Liked: Property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Leonardo Atoche on 19 Feb 2024
Dear Ronald, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Good restaurant onsite.
Stayed 1 night in Feb 2024
Response from Desmane T. on 13 Feb 2024
Dan,Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Warmly welcomed!
Stayed 1 night in Feb 2024
Response from Leonardo Atoche on 6 Feb 2024
Dear Allan, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leonardo Atoche on 29 Jan 2024
Dear Jose, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Leonardo Atoche on 29 Jan 2024
Dear Lewis, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 Excellent

Ronald

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room and shower were great
Stayed 1 night in Jan 2024
Response from Leonardo Atoche on 29 Jan 2024
Mr. Ronald, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

10/10 Excellent

Kala

Stayed 1 night in Jan 2024
Response from Leonardo Atoche on 18 Jan 2024
Dear Kala, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this.Thank you!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and free transportation to the airport.
Stayed 1 night in Jan 2024
Response from Leonardo Atoche on 18 Jan 2024
Mr. Kimberly, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate at the restaurant for dinner. We sat at the bar. The woman was inattentive and ignored us for most of the time. The table server stepped up to take our order.
Stayed 1 night in Jan 2024
Response from Leonardo Atoche on 13 Jan 2024
Dear Gayle, We do apologize for the inconvenience in the restaurant and was no what you expected. I understand Restaurant was crowded last night but not an excuse at all. In a future if you decided to come back everything will be better.

6/10 Okay

della

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
The staff made it uncomfortable to talk to them. They seemed bothered when being approached. I felt the same energy from everyone I came in contact with from beginning to end. I wouldn’t recommend this hotel to family or friends.
Stayed 2 nights in Jan 2024
Response from Leonardo Atoche on 12 Jan 2024
Dear Della, Thank you for choosing to stay with us. I'm sorry you didn't feel properly welcomed when you arrived. It is our hope that all of our guests feel welcome and at home when they stay with us. I hope that the interaction doesn't prevent you from staying again in the future and that you'll give us another chance at impressing you. Thanks again for choosing to stay with us!

4/10 Poor

Patricia

Greatly surprised this is an IHG member - no soap, “hand towels” as bath towels, inconvenient overnight parking, and awkward check in process. Will not recommend this hotel at all. Again, IHG should be embarrassed.
Stayed 1 night in Jan 2024
Response from Leonardo Atoche on 12 Jan 2024
Dear Patricia, Thank you for choosing to stay with us. I'm sorry you didn't feel properly welcomed when you arrived. It is our hope that all of our guests feel welcome and at home when they stay with us. I hope that the interaction doesn't prevent you from staying again in the future and that you'll give us another chance at impressing you. Thanks again for choosing to stay with us!

4/10 Poor

Joann

Stayed 2 nights in Dec 2023
Response from Leonardo Atoche on 12 Jan 2024
Mr. Joann, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future

8/10 Good

William

Stayed 4 nights in Dec 2023
Response from Leonardo Atoche on 29 Jan 2024
Mr. William, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future