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We had a great room with two queen beds and a sofa. The hotel was very clean, and there was a really nice breakfast.
Lisa
Stayed 2 nights in Apr 2024
Response from Aaron L on 19 Apr 2024
Thank you for sharing all of this wonderful feedback and have a great day!
4/10 Poor
Pam
13 Apr 2024
This property was advertised as a park free for the week and now at checkin is $10.00 per night!
Pam
Stayed 1 night in Apr 2024
Response from Aaron L on 15 Apr 2024
Please share where you see that parking is free for an week with your stay! There is no such mention of this on any website. Only the night(s) of your stay is parking complimentary.
The check in process was miserable. The staff were not happy to be employed. They do not offer airport shuttle like the booking said. They do offer it for a fee if you book from their website but not if you book through Expedia. The room smelled like urine really bad like someone pissed all over the room just before we got in there. Over all I would recommend looking somewhere else and not stay at this place.
Nathan
Stayed 1 night in Mar 2024
Response from Aaron L on 26 Mar 2024
Your information seems a little misconstrued. I believe you are referring to extended parking, which is not included through any 3rd party website. This appears to be the reason behind the exaggerated negative feedback in other areas. I'm sorry that you did not read your iteniary thoroghly when booking. Best of luck when booking reservations in the future.
Staff was friendly and breakfast decent. Didnt like the parking situation. Nowhere did it mention online you had to buy a special package for park and fly. They were then all sold out of those packages. They recommmended parking down the street. We just decided to park at the airport rather than deal with the shuttle. Could be more clear. Was the only reason we stayed at the hotel. Also- room was decent but had blood? on the wall.
Aaron
Stayed 1 night in Mar 2024
Response from Aaron L on 11 Mar 2024
Thank you for sharing this feedback in regards to your recent stay at the Hyatt Place Milwaukee Airport. In regards to the parking situation please share where it mentions that extended parking is included with your stay. Only the night(s) of your stay is parking included with any standard reservation such as the one you booked. Also, the packages are not included on any 3rd party website, only through Hyatt directly. Again, thank you for sharing this feedback and have a better day.
2/10 Terrible
Mark
11 Mar 2024
Mark
Stayed 1 night in Mar 2024
Response from Aaron L on 12 Mar 2024
We're sorry to hear that you did not have a good stay. Please share what the issue(s) were so we can act on correcting them immediately. Any feedback here would be greatly appreciated.
The staff at the hotel were very friendly and helpful. Both of the courtesy shuttle drivers I encountered were very courteous, professional and prompt. I enjoyed my stay here at this hotel. Thank You!
Conrad
Stayed 1 night in Mar 2024
Response from Aaron L on 6 Mar 2024
Thank you for sharing all this wonderful feedback and have a great day!
I was charged for food from their restaurant that I did not purchase. I tried to dispute it but they provided my card servicer with a receipt for a purchase I did not make. Either they accidentally put someone else's meal on my room or an employee got a free meal. I am very upset.
Gloria
Stayed 1 night in Feb 2024
Response from Aaron L on 12 Mar 2024
We're sorry that you were incorrectly charged for someone else's food charge. We will look into this issue immediately.
4/10 Poor
John
Travelled with family, Business traveller
26 Feb 2024
We stayed a friday and Saturday. On friday there was no parking. You had to park on the street and call the local police to get a permit for it. There was no hot water friday night.
John
Stayed 2 nights in Feb 2024
Response from Aaron L on 3 Mar 2024
I apologize the parking and hot water issues. Please contact the hotel directly to discuss these issues further.
Breakfast was superb....and thanked the cook. Desk attendants seemed a little bland....but helpful and attentive. Enjoyed my stay immensely and looking forward to visiting again soon.
Henry
Stayed 1 night in Feb 2024
Response from Aaron L on 27 Feb 2024
Thank you for sharing all this great feedback and we look forward to having you back in the near future!
We had a king suite. It was a room designed for wheel chair accessibility as such there was no higher place to hang clothes so they would not drag on the floor. The bathroom had no place to put your stuff in a table, counter or shelf. The bathtub/shower was small with a hand held shower head and low water pressure uncomfortable for my 6 ft habis. My wife liked the bathtub she is 5 ft.
Daniel
Stayed 3 nights in Feb 2024
Response from Aaron L on 27 Feb 2024
Thank you for sharing all of this helpful feedback which will be shared with ownership, and have a great day!
2/10 Terrible
Alyssa
Travelled with partner
20 Feb 2024
We were informed that there is not free parking. Now last minute pay a fee for parking.
Alyssa
Stayed 1 night in Feb 2024
Response from Aaron L on 20 Feb 2024
Just to clarify parking is included with the night(s) of your stay. Are you referring to extended parking? If so, it is not included with any reservations booked through this website. Park N fly packages are only available through Hyatt. Any feedback here would be greatly appreciated.
I'm sorry to hear you didn't like the parking. Please elaborate a little more to what you're referring to. Any additional feedback here would be greatly appreciated.
Thank you for responding to the survey and have a great day!
2/10 Terrible
Daniel
3 Feb 2024
Disliked: Staff & service
Daniel
Stayed 1 night in Jan 2024
Response from Aaron L on 20 Feb 2024
I'm sorry to hear that the hotel was not to your liking. Please share a litttle information to why your scored us so lowly. Any feedback here would be greatly appreciated.
Beds were terrible, service was crappy and there was NO place to park for airport parking, however, next morning there was!
Dori
Stayed 1 night in Jan 2024
Response from Aaron L on 20 Feb 2024
I'm sorry to hear that our accommodations and service were not to your liking. Also, airport parking is not availabile with reservations booked through this website, only via Hyatt. Thank you for sharing this feedback regardless.
Nice hotel very clean and nice staff. The property is close to the airport.
But food, retail and others you need to drive to find.
Otherwise nice.
Brad
Stayed 1 night in Jan 2024
Response from Aaron L on 20 Feb 2024
Thank you for sharing all this feedback and have a great day!
6/10 Okay
Laura
Travelled with partner
29 Jan 2024
Liked: Cleanliness, staff & service, amenities
We stayed there for 4 days. On the 2nd day, as we walked towards our room the strong smell of marijuana throughout the hallway was very strong. The smell continued all weekend long. Overall, great hotel.
Laura
Stayed 3 nights in Jan 2024
Response from Aaron L on 20 Feb 2024
Thank you for sharing this helpful feedback and have a great day!