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Reviews of Aloft Milwaukee Downtown

3 out of 5
Aloft Milwaukee Downtown
1230 N. Dr. Martin Luther King Jr. Drive, Milwaukee, WI

Reviews

8.2

Very good

Rating 10 - Excellent. 508 out of 1005 reviews" "
Rating 8 - Good. 254 out of 1005 reviews" "
Rating 6 - Okay. 129 out of 1005 reviews" "
Rating 4 - Poor. 59 out of 1005 reviews" "
Rating 2 - Terrible. 55 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience
Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor carpet was a little bit dirty i only slept in room. Was out for the majority of the time so im sure this was nothing to do with me. They could of done a better job and some of the shelves were dusty. Other than that it was good. As management from a different corporation i rate it a 8
Stayed 1 night in Apr 2024
Response from Aloha Desk on 24 Apr 2024
Thank you for your feedback. We have shared your comments with housekeeping leadership to improve our guest experience. We hope to see you again when your travels bring you back to the area.

8/10 Good

shirley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The decor was very unique...modern..Lobby, bar and pool area was conducive to friendly interactions with other guests.
Stayed 1 night in Apr 2024
Response from Aloha Desk on 22 Apr 2024
Thank you!

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aloha Desk on 17 Apr 2024
Thank you!

8/10 Good

Diamond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a nice space to stay at.
Stayed 2 nights in Apr 2024
Response from Aloha Desk on 17 Apr 2024
Thank you!

4/10 Poor

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned that well. Shower leaking water out. Issue with shower causing damage to wall and floor. Took shower and water flooded the whole bathroom.
Stayed 1 night in Apr 2024
Response from Aloha Desk on 11 Apr 2024
Thank you for telling us know about your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your comments have been shared with the staff and used as a learning experience to improve our guest experience.

8/10 Good

sarah

Stayed 1 night in Apr 2024

10/10 Excellent

thomas

Liked: Amenities
Very helpful staff and took care of a small problem ASAP
Stayed 1 night in Apr 2024
Response from Aloha Desk on 9 Apr 2024
Thank you!

6/10 Okay

Frederick

Travelled with family
Disliked: Amenities
No clock, bathroom was poorly arranged,we woke up with backaches. The staff was very polite, helpful and knowledgeable. Carpet had stain that looked like vomit. Very dark hallways and room was dark. If you open the shades you’re looking into someone else’s room
Stayed 2 nights in Apr 2024
Response from Aloha Desk on 9 Apr 2024
Thank you for telling us know about your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suoer nice and comfortable room.
Stayed 1 night in Apr 2024
Response from Aloha Desk on 9 Apr 2024
Thank you!

10/10 Excellent

Alyssa

Liked: Cleanliness, amenities, property conditions & facilities
Cute loft style room
Stayed 1 night in Apr 2024
Response from Aloha Desk on 4 Apr 2024
Thank you!

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Easy walk to Fiserv Forum
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you!

6/10 Okay

Natalie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly. The area is walking distance to all the bars/restaurants but my room could have been cleaner.
Stayed 3 nights in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you for telling us know about your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your comments have been shared with the staff and used as a learning experience to improve our guest experience.

2/10 Terrible

Donta

Stayed 1 night in Mar 2024

6/10 Okay

John, Chicago

Travelled with partner
Liked: Cleanliness, amenities
We’ve stayed at aloft properties before and have enjoyed them. This particular stay was just…off. It was not a smooth experience.
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you for telling us know about your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your comments have been shared with the staff and used as a learning experience to improve our guest experience.

10/10 Excellent

Jeff, De Pere

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Easy access to Fiserv Forum
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you!

8/10 Good

Heaven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a comedy show, the hotel was within walking distance. The staff was very friendly, and I liked that it was clean in and around the hotel. I also liked the fact that they offered one free drink from the bar. I don't remember the bartender's name but she was also nice and made some great Margaritas. My only complaint is that our room did not come with a microwave, we had to go all the way to the 5th floor for a microwave only to find there wasn't one there. also, there was one staff member who was a little rude when I asked her about the microwave and also when we couldn't get into the room where the microwave was supposed to be.Besides that, this was a great place to stay
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you!

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We honestly couldn’t have asked for a better location. On top of that the staff was very informative and welcoming. I recommend ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you!

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was awesome. We stayed here because we were going to the Bucks game. It was great to just walk across the street and be there. We walked along the river to go to dinner. The only thing I wish they had was a fan in the bathroom. I will stay here again.
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you!

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that the website claims is included actually is. I bought two breakfast vouchers after realizing they weren't included, and the vouchers ended up being more expensive than the actual breakfast items would have been. Parking also wasn't included, and they were charging $20 extra per day due to being short staffed. My bathroom door (barn style, on rollers) was off the rollers, sitting on the floor, wedged between the wall and bathroom counter. There was 1 extremely dim light in the shower/toilet area of the bathroom, I think to hide the fact that the wallpaper was peeling. I almost forget, the tiling they used as trim also looked like it had been done by either a blind person, someone who clearly didn't care about lines, or actually wasn't a tiler at all. Worst money I've ever spent on a hotel.
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you for telling us know about your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your comments have been shared with the staff and used as a learning experience to improve our guest experience.

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you!

8/10 Good

Tera

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe, location was perfect. Room could have been cleaner. It also had an odor to it that was not pleasant.
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you for telling us know about your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your comments have been shared with the staff and used as a learning experience to improve our guest experience.

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
Cool room design
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot.
Stayed 1 night in Mar 2024
Response from Aloha Desk on 31 Mar 2024
Thank you!

10/10 Excellent

Jandelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aloha Desk on 19 Mar 2024
Thank you!

4/10 Poor

Megan

Travelled with partner
Disliked: Amenities, property conditions & facilities
A lot of things in the room were broken - tv, ac unit, lights above bed, sliding door to the bathroom. Valet parking is the only option which is expensive and terribly inconvenient. Will be staying somewhere different next time.
Stayed 2 nights in Mar 2024
Response from Aloha Desk on 10 Mar 2024
Thank you for telling us know about your stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your comments have been shared with the staff and used as a learning experience to improve our guest experience.

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Aloha Desk on 28 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was great. Our room was spacious with a huge bathroom/shower area. One thing that would make it better is bigger fridges in the room. We already booked another room for an upcoming event!
Stayed 1 night in Feb 2024
Response from Aloha Desk on 27 Feb 2024
Thank you! Look forward to seeing you soon

10/10 Excellent

Mykeesha

Liked: Amenities
I love u guys awesome job
Stayed 1 night in Feb 2024
Response from Aloha Desk on 27 Feb 2024
Thank you! We love you too!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern feel to this hotel! Great common space for playing billiards, board games, lounging by a fire or at the bar in the front lobby! Hotel was very clean and staff were very helpful and friendly. However our shower leaked under the door to make our bathroom floor flooded so we needed towels to dry it. The manager did offer and give free breakfast and drink vouchers for our trouble and to upgrade our room of we chose. Beds and pillows very comfortable. A great stay!
Stayed 1 night in Feb 2024
Response from Aloha Desk on 21 Feb 2024
Thank you!

2/10 Terrible

Veta

Travelled with family and small children
Disliked: Amenities
The employees aren’t nice. I ended up getting sick and puked on the blanket and they took my deposit and charged my card even more money. I’m very disappointed. It doesn’t cost that much to wash bedding. I won’t ever come back here.
Stayed 1 night in Feb 2024
Response from Aloha Desk on 20 Feb 2024
Hello,I have reviewed your folio from departure, and the only charges were for valet parking, which came out of the 200 deposit. The rest of the deposit was returned to your card. A final folio was sent to you showing that charge. If your credit card statement shows something different, you would need to dispute that charge with your bank.

6/10 Okay

Cynthia

Travelled with partner
Disliked: Cleanliness, amenities
Liked location, checkin workers, valet workers. Did not ike, dirty carpet, torn sheets, broken bathroom door, no microwave, small bar with bad bartender.
Stayed 1 night in Feb 2024
Response from Aloha Desk on 15 Feb 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything in the room was falling apart! They are under construction to renovate but to charge what they did for a room falling apart is a bit over the top!
Stayed 1 night in Feb 2024
Response from Aloha Desk on 15 Feb 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service
Place was great! local, right by everything!
Stayed 2 nights in Feb 2024
Response from Aloha Desk on 15 Feb 2024
Thank you!

4/10 Poor

Ramon

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only thing i like about this place was the friendly staff
Stayed 1 night in Feb 2024
Response from Aloha Desk on 15 Feb 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

2/10 Terrible

Michael

Hides behind policy
This hotel is unreasonable. Booked a non refundable rate but realized it was not going to work for us weeks in advance. The room would have easily resold at a higher rate because the date was a home Bucks game. Instead of offering any sort of solution, the aloft chose to hide behind policy rather than make a thought out decision. Poor form.
Stayed 2 nights in Jan 2024
Response from Aloha Desk on 30 Jan 2024
Hello Michael,As you stated, you booked a nonrefundable rate. When you booked, you were made aware that it was nonrefundable, and you would be charged if you needed to cancel. Nonrefundable rates are discounted because you are absorbing the risk that if something happens, you will not be receiving a refund. We are not "hiding behind policy"; we are very upfront about cancellation policy, and we stand by those policies.

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room's, great service and staff
Stayed 1 night in Jan 2024
Response from Aloha Desk on 15 Feb 2024
Thank you!

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly and not cleaning services
Stayed 2 nights in Jan 2024
Response from Aloha Desk on 15 Feb 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for the Bucks game. Easy walk, so close to everything. Bed was comfortable, nice bar area, very easy check in.
Stayed 1 night in Jan 2024
Response from Aloha Desk on 15 Feb 2024
Thank you!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Aloha Desk on 15 Feb 2024
Thank you!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Aloha Desk on 15 Feb 2024
Thank you!

8/10 Good

Pamela

Stayed 2 nights in Jan 2024
Response from Aloha Desk on 15 Feb 2024
Thank you!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aloha Desk on 15 Feb 2024
Thank you!

6/10 Okay

mark

Travelled with family and small children
It’s getting old. But convenient to bucks home court
Stayed 1 night in Jan 2024
Response from Aloha Desk on 15 Feb 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aloha Desk on 15 Feb 2024
Thank you!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aloha Desk on 15 Feb 2024
Thank you!

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a must stay place
great place awesome rooms
Stayed 1 night in Dec 2023
Response from Aloha Desk on 15 Feb 2024
Thank you!

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aloha Desk on 15 Feb 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is great
Stayed 1 night in Dec 2023
Response from Aloha Desk on 15 Feb 2024
Thank you!