Good evening,We are saddened to read about the issues you encountered during your stay with us. We always want our guests to have a pleasant stay away.Our guest services team work very hard for all of our guests and it is upsetting to see that the standards of service did not meet the expectations of the business on this occasion.For clarity, regarding breakfast, as the booking was made via a third party, the request for a refund on the breakfast needs to be made through the website you booked through. Our apologies if this was not made clear to yourself. We are of course still happy to approve this once a request comes through from the third party.In regards to the 1 on your card, the usual holding amount is 50 as laid out on the booking websites. Having looked over the reservation, we can see this has now released from us and should have dropped back into your available balance. Please note this will not show as a refund and will just drop back into your available balance as this was only a pending transaction and not a charge to the card. Regarding the cleanliness, this has been relayed back to the linen company and to our housekeeping team to help improve the standards of service and cleanliness that we provide to our guests.Thank you for taking the time to feed back your thoughts to us. All guest feedback is taken on-board and used to continuously improve our services.Just to reiterate, if you make a request for the refund on breakfast via the website you booked, this will come through to us and we will be happy to approve it for yourself.Kind regards,Ty HotelGuest Services

Thank you for your review!

Thanks for giving us a 5/5!

Thank you for your kind review! We do hope you will come and stay with us again soon.

Hi Jon,Thank you for your review, we're pleased that you generally had a nice stay and we appreciate your feedback on the food.Kind regards,

Good morning Hartley,Thank you for taking the time to write us a review on your recent stay with us and we are sad to hear that some aspects, mainly the financial aspect, was not up to your standard. We will have a look into this, and we always appreciate guest feedback, but as of the 50 pre authorisation, it is in the hotel Terms and Conditions. If you need anything, please don't hesitate to get in touch with our team who will be happy to help.Warm Regards,

Good evening Robert,Thank you for taking the time to write us a perfect 5 out of 5 review on your recent stay with us. We are so glad to hear that you have enjoyed your stay with us, mainly the excellent staff and the good food we offer. We do hope to welcome you back into the hotel in the near future. Warm Regards,

Good evening Rebecca, Thank you so much for giving us a 5/5! We're very pleased you had a great stay with us and we look forward to having you stay with us again soon! Warm regards, Nicolai Ty Hotel Guest Services

Good evening Richard,Thank you for taking the time to write us such a lovely review and rating it 5 out of 5. We are so glad to hear that you have enjoyed your stay with us, mainly the amazing staff and nice hotel we have here. We do hope to welcome you back into the hotel in the near future.Warm Regards,

Thanks so much for giving us a 5/5, David! Welcome back anytime.

Thanks for giving us a 5/5 Paul! We hope you will come and stay with us again soon!

Good evening David Ian,Thank you for taking the time to write us a 5 out of 5 review and we are so glad to hear that you have enjoyed your stay with us. We do hope to welcome you back into the hotel in the near future.

Thank you for the 10/10 review! Please do come back again soon!

Thank you for giving us a superb 10/10! Please do come again!

Thanks for giving us a rocking 10/10! Please do come and stay again soon!

Good morning Peter,Thank you for taking the time to give us a review. We appreciate your feedback on the issues you have raised and we have relayed these to the relevant departments to help improve the standards of service we provide to our guests.Thank you again and we hope you will come back and stay with us again soon!

Hi Sandy,Thank you for giving us a nice review and we're pleased you enjoyed your stay!

Hi Brian,We are sorry to hear about the issues you experienced during your stay with us. The 50 holding can take longer depending on what bank you are with. This has been reversed by our payments team and will drop back into your available balance for you. Please note this will not show as a refund on your account.

Thank you so much for giving us a 10/10! Please do come and stay again!

Thank you so much for giving us a 10/10! We hope you'll stay again!

Thanks for the great review Lee! We look forward to seeing you again soon!

Thank you so much for giving us a 5/5! Please do come and stay again soon!

Good evening Teresa,Thank you so much time for taking the time to write such a lovely review on your recent stay with us. We are so glad to hear you enjoyed your stay with us and welcome you back into the hotel in the near future. Warm Regards,

Good morning David,Thank you for your wonderful review of Ty Milford Waterfront!We are so pleased that you had a wonderful and faultless stay. We hope to welcome you back very soon.

Thank you so much for giving us a fantastic 10/10! We look forward to seeing you again soon!

Thank you so much for giving us a 5/5! Please do come and stay again soon!

Hi Dean,We appreciate you taking the time to give us a review and we really do appreciate your custom at the hotel. We do apologise for the inconvenience caused on your previous visit but we are pleased our Guest Services team were proactive in getting this sorted for you.We look forward to seeing you again soon!

Thank you for taking the time to give us a review! We appreciate your feedback aswell!

Thank you so much for your nice review and we hope you will come and stay again soon!

Good evening Margaret,Thank you for leaving us a perfect 5 out of 5 review and we are so glad to hear that you have enjoyed your stay with us. We do hope to welcome you back in the near future.

Good afternoon Robert,Thank you for leaving us a perfect 5 out of 5 review and we are so glad to hear that you have enjoyed your stay with us. We do hope to welcome you back in the near future.

Good afternoon Linda,Thank you for leaving us a lovely 8 out of 10 review and we are happy to hear that you have enjoyed your stay with us. We do hope to welcome you back in the near future.

Good afternoon Peter,Thank you for leaving us a perfect 5 out of 5 review and we are so glad to hear that you have enjoyed your stay with us. We do hope to welcome you back in the near future.

Thank you for taking the time to give us a review! We're pleased you enjoyed your stay and we appreciate you giving us your feedback.

Thanks for the review!

Hi Leanne,Thank you for writing us a review. We're pleased you enjoyed your stay and we have taken your feedback on-board and relayed it to the relevant departments to help improve the standards of service we provide.

Good afternoon Andreas,Thank you so much for writing such a lovely 10 out of 10 review about your recent stay with us. We are glad to hear you had a great time here and hope to welcome you back into the hotel in the near future.Warms Regards

Good afternoon Kayleigh,Thank you so much for writing such a lovely 10 out of 10 review about your recent stay with us. We are glad to hear you had a great time here and hope to welcome you back into the hotel in the near future.Warms Regards

Thank you for giving us a 5/5! We hope to see you again soon!

Good evening Tracey,Thank you for giving us a great review and we're always happy to read our guests have great stays with us! Look forward to seeing you next time!

Good evening Lee,Thank you for giving us a great review and we're always happy to read our guests had a 10 out of 10 stay with us! Look forward to seeing you next time!

Good afternoon Reg,Thank you so much for writing such a lovely 5 out of 5 review about your recent stay with us. We are glad to hear you had a great time here and hope to welcome you back into the hotel in the near future.Warms Regards

Hi Sarah,I am sorry that you were not happy with the room and it's unfortunate that you were underwhelmed with your stay. An upgrade to a larger room was offered to you at a discounted price of just 20. Whilst we do enjoy being able to give complimentary upgrades, this is not something we are able to do frequently.Our guest services team are on hand to assist 24/7 and had we been made aware of the issue with the rooms temperature, we would have been able to resolve this for you. Thank you for taking the time to give us your feedback. All guest reviews are very important to us as we relay this to the relevant departments to help improve the services we provide to our guests.Kind regards,CharlieTy Milford Waterfront HotelGuest Services

Good evening Jason,Thank you for giving us a great review and we're always happy to read our guests have great stays with us! Look forward to seeing you next time!

Good evening Ross,Thank you for giving us a great review and we're always happy to read our guests had a 10 out of 10 stay with us! Look forward to seeing you next time!

Hi Paul,Our apologies that on the date of your visit you found our car park to be full. Like any car park, the number of spaces are limited. Fortunately in the area, there are two other free car parks available. One is available at the end of the Marina (Mackerel Quay Car Park) and another just behind the hotel near the bridge. We appreciate this was frustrating but we are pleased to read that our team were able to allocate you a spot.Thank you for taking the time to give us a review. All guest feedback is very important to us and allows us to help improve the services we provide to our guests.Kind regards,Ty Milford Waterfront HotelGuest Services

Thank you so much for leaving us a review! We're so pleased you enjoyed your stay and we look forward to seeing you again soon!

Thank you for giving us a great review and we're always happy to read our guests have great stays with us! Look forward to seeing you next time!

Good evening Joanne,Thank you for writing us a 5 out of 5 review on your current stay with us, we are so glad to hear that you had a fantastic stay at our hotel. We do hope to welcome you back into our hotel in the near future.

Good afternoon Debbie,Thank you so much for taking the time to leave us such a fantastic review. We are so pleased that you found Ty Milford Waterfront to be luxurious and we cannot wait to welcome you back in the near future!