Lobby sitting area

Reviews of The Whitelaw Hotel

3 out of 5
The Whitelaw Hotel
808 Collins Ave, Miami Beach, FL

Reviews

7.0

Good

Rating 10 - Excellent. 292 out of 1011 reviews" "
Rating 8 - Good. 283 out of 1011 reviews" "
Rating 6 - Okay. 190 out of 1011 reviews" "
Rating 4 - Poor. 108 out of 1011 reviews" "
Rating 2 - Terrible. 138 out of 1011 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marie

Travelled with partner
Disliked: Property conditions & facilities
This hotel is terrible!!! The shower has no shower curtain and water splashes everywhere in the bathroom , and no hot water to take a shower!! Also when we checked into the room there was a puddle of water at the front of our bed. I have never been at a hotel room like this before. It is unacceptable!!!
Stayed 1 night in May 2024

10/10 Excellent

Wilbert

Liked: Cleanliness, amenities
perfect
Stayed 2 nights in Apr 2024

6/10 Okay

Yahaira

Stayed 2 nights in Apr 2024

4/10 Poor

Frankie

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
A lot of hotel guests and myself kept having to come to the front deak and wait 5 or more minutes at a time to get card access to our paid for rooms. The TV was not working properly in one of the two rooms i booke from friday to checkout on monday. The water was pooling in the shower afyer running 1-2 minutes. Mildew on/in showers. Had to self clean. The METAL ICE SCOOPER. Was stationed on a wall via metal rusted bracket/ wall fixture. The food at the resturant was good. I would love to revisite and tell friends, but changes are needed
Stayed 3 nights in Apr 2024

4/10 Poor

Louis

Cold water to shower in the morning. I asked receptionist and I was told to let water run for a while. Water and sink ran for over 30 min. and not hot water. I could not shower for two nights. Hot water is essential for a Hotel. Louis
Stayed 2 nights in Apr 2024

10/10 Excellent

Franklin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this place. This place was near everything. Downstairs is a Mexican restaurant. It was super cute.
Stayed 1 night in Apr 2024

10/10 Excellent

Hailie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Lawanda

Liked: Cleanliness, staff & service
The property was okay for a weekend gateway.
Stayed 3 nights in Mar 2024

8/10 Good

WILBERT

Good
Stayed 1 night in Apr 2024

4/10 Poor

elif

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There is a restaurant at the enterance,and it takes entire reception area. So hard to check in. They do not give your room before 3 pm and they do not hold your luggages. You have to go 1 block away and pay $30 for big ,$20 for small, $10 for backpack hold fee in another store! Not fun under the Miami sun. R
Stayed 1 night in Apr 2024

6/10 Okay

Tamara

Travelled with family
Disliked: Staff & service, property conditions & facilities
Old place with limited services on offer the rooms are very small and the hotel carpet smells
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Liked: Amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Apr 2024

8/10 Good

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, clean, and location was central..overall good stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the Whitelaw Hotel 2 nights. On the first night our A/C system would not go above 63 degrees it was freezing. Next night it would not go below 80. Then the smoke detector started beeping. The floor was filthy and clearly had not been mopped for some time. We reported the A/C issues to the reception three times and when I asked for some compensation they offered us an extra hour checkout - this was after we checked out. Not a pleasant stay at all. We won't be back and will suggest the same to others.
Stayed 2 nights in Apr 2024

8/10 Good

Maegan

Liked: Cleanliness, staff & service
It’s an old property but the rooms have been remodeled. Has a cute bar in the lobby and very walkable
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very fast and the smoothest checkin . Located in the perfect location . Good food and drinks. Staff super friendly . Rooms nice and clean ! Def would recommend!
Stayed 3 nights in Apr 2024

2/10 Terrible

Maryna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

caroline

Stayed 5 nights in Apr 2024

6/10 Okay

Adry

Stayed 1 night in Apr 2024

10/10 Excellent

ada

Travelled with family, Travelled with partner
My favorite place to stsy i love it here
Stayed 1 night in Apr 2024

6/10 Okay

alejandro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No we’re ton park
Stayed 1 night in Mar 2024
Response from Z.B. on 26 Mar 2024
Hi there! I'm sorry to hear that you had trouble finding parking. Unfortunately, the City of Miami Beach has closed some garages due to safety measures for the spring break season.

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Z.B. on 21 Mar 2024
Thank you for leaving an honest rating Tiffany! We hope you enjoyed your stay.

8/10 Good

Ireland

Stayed 2 nights in Mar 2024
Response from Z.B. on 6 Apr 2024
Hello, Thank you for taking the time to leave a positive review we appreciate it!

6/10 Okay

Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location but noisy Rooms are outdated and don’t makehave phones
Stayed 4 nights in Mar 2024
Response from Z.B. on 16 Mar 2024
Hello Marie, Thank you for sharing your feedback. We're sorry to hear that the rooms didn't meet your expectations. I hope despite this, you can give us another opportunity to give you a better experience.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Z.B. on 16 Mar 2024
Thank you, Anna, for taking the time to leave a positive review. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and most of all. We liked being so close to the Beach. Gil and Tammy
Stayed 1 night in Feb 2024
Response from Z.B. on 16 Mar 2024
Hi Gilbert! Thank you for taking the time to leave a positive review. It's great to hear that you enjoyed the food and the proximity to the beach! I hope you had a wonderful time and made some unforgettable memories. We hope to see you again.

6/10 Okay

Randy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rm 101 sits adjacent to the bar and therefore, next to the noise. It’s also on the floor accessible only by stairs. Desk clerk was distracted and failed to return my id until later in the evening. Previous stays have been much better.
Stayed 1 night in Mar 2024
Response from Z.B. on 16 Mar 2024
Hello Randy, We're sorry to hear about your recent experience at Room 101. That must have been frustrating to deal with. I hope that the desk clerk was able to resolve the issue with your ID in a timely manner. It's good to hear that your previous stays have been better, and hopefully, your next stay will be even better than before. We hope that you can give us another opportunity to make your next experience better.

8/10 Good

Paulo

Liked: Cleanliness, staff & service, amenities
Quite place
Stayed 2 nights in Mar 2024
Response from Z.B. on 13 Mar 2024
Hey Paulo! We're happy to hear that you had a good experience with us. We can't wait to have you back soon!

8/10 Good

Judy

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Z.B. on 12 Mar 2024
Thank you for your excellent review, July! We are very pleased to hear that you had a fantastic experience with us. We look forward to welcoming you again soon!

10/10 Excellent

De Anne, Fulshear

Stayed 1 night in Feb 2024
Response from Z.B. on 26 Mar 2024
Hi De Anne! Thank you for taking the time to leave a five star review. We really appreciate it and hope to see you again.

8/10 Good

Dorota

Travelled with family
Liked: Cleanliness, staff & service, amenities
For the prize was ok. Location was very good. Hotel needs renovation. The blinds were dirty. We couldn’t close the door to the bathroom. We wouldn’t stay there again.
Stayed 1 night in Mar 2024
Response from Alex on 4 Mar 2024
Hi Dorota! I'm sorry to hear to your stay didn't meet your expectations. We will take into consideration you feedback. We hope you can give us a second chance next time you come to Miami so that we can give you a better experience.

2/10 Terrible

Emanuelle

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is charging more than I pay for when you there they charge me $134 more for the room the excuse was the bar that a never used I they didn’t give me the money back! Never go back there again and my friends will be notified about this hotel!!
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 29 Feb 2024
Hello Emanuelle, thank you for your review. You were charged, 34.20 for the daily resort fee and we require a 100 incidental hold for any potential damages. It was released on the day you checked out after a successful room inspection. Thank you for your feedback.

4/10 Poor

Fara'

Travelled with group
Disliked: Amenities, property conditions & facilities
For the price is it not worth the spend. Floors in the rooms are uneven, water pressure is horrible and barely any hot water.
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on 29 Feb 2024
Hello Fara'. Since we are a historic Art Deco hotel, despite the upkeep and renovations, the plumbing is original and sometimes it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. We appreciate your feedback.

8/10 Good

Ian

Travelled with group
Disliked: Amenities
Close to beach, shopping and restaurants
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 29 Feb 2024
Hi Ian! We appreciate your fantastic feedback. We're located in the hear of South Beach only minutes to the beach and Ocean Drive. We welcome the opportunity to host you again soon.

4/10 Poor

ken

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on 29 Feb 2024
We’re disappointed you did not have an enjoyable stay, Ken. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

10/10 Excellent

Nyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on 21 Feb 2024
Hi Nyan, thank you for your great feedback. We’re glad to have met all of your expectations for a perfect stay!

8/10 Good

Aurelia, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service
Stayed for one night, it was okay.
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on 14 Feb 2024
Thank you for your review, Aurelia! We hope you will come again for a longer stay.

2/10 Terrible

shakerah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The was no phone in room ,the was a terrible smell of urine all through hotel..Also the charge for service but noone cleaned my room the whole weekend
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on 14 Feb 2024
Hello Shakerah, thank you for your review. We're happy to know that you liked the accommodation, but disappointed that your overall stay did not go well. We offer housekeeping service every 3rd day of your stay, but we will remove trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. We appreciate your feedback.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Miami South Beach.
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on 8 Feb 2024
Thank you for a great review, Jonathan! We are located in the heart of the famous South Beach, just steps to the beach and Ocean Drive where there are numerous restaurants, bars, shops, and other activities. Please consider us again for a future stay.

10/10 Excellent

Zamary

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff there super gently, everything was great except the parking, I advice everyone to go on Uber, it’s better and cheaper!
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 8 Feb 2024
We appreciate your feedback, Zamary! Friendly service and comfortable accommodations goes a long way and we're glad you enjoyed it. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, which is extremely typical in Miami Beach, but the closest parking garage is just a few minutes walk away. There are also metered parking spots along the street. We agree, a car isn't necessary in this area as most things are close by and there's a free trolley on the main streets and ride sharing tends to be less expensive to get around. We were happy to host you and welcome the opportunity to have you as our guest again.

10/10 Excellent

Halit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 8 Feb 2024
It's great to know that our accommodation was clean and comfortable for you, Halit! We hope you will visit us again in the future.

8/10 Good

Yalyta

Travelled with partner
Disliked: Amenities, property conditions & facilities
I wouldn't stay here again. My back hurts because they need new mattresses. The bed is horrible.The room floors are lopsided, the bathroom sink was new but go to the shower u can tell there was mold in the grout.n the bathroom floor was lopsided as well. But their restaurant was wonderful food was great. Oh, and 1 of the staff (girl) kept bumping me didnt say excuse me or anything.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on 8 Feb 2024
We are sorry to hear that your time with us didn't meet your expectations, Yalyta. Please let us know if anything is unsatisfactory during your stay, so we may correct it and improve your experience. We welcome you to join us again for a future visit.

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyed the food and drinks at this hotel. Service was great. Rooms are decent.
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on 1 Feb 2024
We're glad you had a nice stay, Erin! Thank you for sharing your experience and we hope to see you again soon.

8/10 Good

Jolyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on 1 Feb 2024
H Jolyon! We are in the best location only minutes to the beach, Ocean Drive, restaurants, shopping, nightlife and more. We welcome you to stay with us again soon.

8/10 Good

TIMOTHY, Winter Garden

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean and comfortable. Easy access to shopping, restaurants, beach, and cocktail bars. The other guests were loud and woke us up twice in the night.
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on 1 Feb 2024
Hi Timothy, thank you for taking the time to write to us! Our lively neighborhood, in the heart of South Beach, is what makes our location so attractive to travelers, but we apologize for any disturbance. We welcome the opportunity to host you again in the future.

6/10 Okay

Raffaele

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stolen all my luggage in front of the hotel…the area is really bad
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on 2 Feb 2024
Hello Raffaele, we're sorry to learn this happened to you. We are in the heart of South Beach, so it is a bustling area. We would not advise guests to leave luggage or any valuables unattended for any period of time, whether its in front of a hotel, at an airport, a train or subway station, etc. We appreciate your feedback.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was very clean, the bathroom was nice and the shower was fantastic. It was spacious. The artwork was a little salacious, but everything else was great.
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on 2 Feb 2024
Hi Janet, thank you for your great feedback! We are happy you had a comfortable stay and welcome the opportunity to host you again in the future.

10/10 Excellent

Salim

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on 2 Feb 2024
Thank you for the excellent rating, Salim! We welcome the opportunity to host you again soon.

4/10 Poor

Takeia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant Birthday experience
The location was great but the bed was so uncomfortable the slates were broken so it was like a dip in the bed and it made noise everytime you moved. There wasn’t a security lock on the door which made it feel like someone can just come in and the walls are super thin so you can hear talking all the time. Also the TV wouldn’t stay on consistently it kept turning off. I would not recommend this place unless you just need somewhere to shower and chill a minute.
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on 2 Feb 2024
We appreciate your feedback, Takeia. We're sorry you were unhappy with your Birthday stay. We will take your comments into consideration as we continually work to improve our guests’ experience. We hope you will consider staying with us again in the future where we can improve your stay.

4/10 Poor

Mark

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on 2 Feb 2024
Thank you for your feedback. Please consider us again where we can make it a 5-Star stay, Mark.