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Reviews of The Confidante Miami Beach, part of Hyatt

4.5 out of 5
The Confidante Miami Beach, part of Hyatt
4041 Collins Ave, Miami Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 536 out of 1057 reviews" "
Rating 8 - Good. 267 out of 1057 reviews" "
Rating 6 - Okay. 136 out of 1057 reviews" "
Rating 4 - Poor. 57 out of 1057 reviews" "
Rating 2 - Terrible. 61 out of 1057 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alexandre

Liked: Cleanliness
Stayed 4 nights in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to go back to this hotel, the staff is so helpful and nice .
Stayed 3 nights in Jan 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service
The rooms are spacious and clean, but the hotel is under construction. I do NOT remember reading about this on Expedia prior to booking. This was significant because there were no dining options on site except a ‘carry-out’ type of place for snacks. This was not so bad because the hotel next door had excellent dining options. The main issue with construction at the hotel was that the pool was closed and there was no use of a neighboring pool. It is a good thing we are ‘beach people’, but it put a bit of a damper on the kids’ plans.
Stayed 2 nights in Mar 2024

6/10 Okay

Christina

Liked: Staff & service
.
Stayed 2 nights in Mar 2024

2/10 Terrible

Merritt

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is going to be a great hotel once the construction is finished. Loved our time on the beach with the included chairs and umbrellas. They made it very clear with multiple emails that the pool and restaurant would not be open so that didn’t bother us at all.
Stayed 1 night in Mar 2024

8/10 Good

Kelly

It is under renovation soothe best time to stay
Stayed 1 night in Mar 2024

2/10 Terrible

moshe

Disliked: Cleanliness, staff & service, property conditions & facilities
Over price no room service everything old and not cleane
Stayed 1 night in Mar 2024

4/10 Poor

PASCAL

Disliked: Amenities, property conditions & facilities
Massive works in progress. No pool, no restaurant, no bar. Not clearly specified in the hotel description
Stayed 7 nights in Mar 2024

2/10 Terrible

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Liza, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early and our room was ready for us. Prime location right on the beach. Helpful and friendly staff.
Stayed 1 night in Mar 2024

4/10 Poor

Tamas

Disliked: Cleanliness, amenities, property conditions & facilities
Selected this property based on review score as we stayed in Fontainebleau Miami Beach which was "only 7.2, and this had 8.4. This is far from true, last minute notice of construction, constant noise from 9 to 5. No pools, etc. Regret the change, not recommended,rather asking for refund.
Stayed 8 nights in Mar 2024

10/10 Excellent

Emily

Stayed 3 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Under construction, a little distracting.
Stayed 1 night in Mar 2024

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service
I was making reservation through Expedia and did not check the hotel website. On their page there was a red notice that hotel is under renovation. As a result, not only there was a lot of noise 8 - 5 but we were asked to move to another room after three nights. The manager removed the resort fees for us to compensate for the inconvenience. They had no restaurant on the premises and we had to go look for food nearby.
Stayed 4 nights in Mar 2024

8/10 Good

Ashley

4/10 Poor

Jacquelyn, North Hollywood

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not horrendous but not good either. Would never stay there again…
Stayed 2 nights in Dec 2023

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool is closed due to renovations and it looks like it will be closed for a good while… also the “deck” is closed so you cant go there to observe. Ive never stayed somewhere where they still charge a daily resort fee while half of the accommodations aren’t available. Felt a lot to put a $300 Hold in my card. It aas an okay stay but id look else where or wait until renovations are done
Stayed 3 nights in Feb 2024

10/10 Excellent

Reinel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

AGAH

Liked: Cleanliness
Ok
Stayed 6 nights in Feb 2024

10/10 Excellent

Krista

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re having a really great stay! The staff have been so lovely and helpful, the property is chic and very clean. The Confidante is a perfectly located hotel to stay at while vacationing in Miami Beach. Great beach, furniture and we love the bicycles!
Stayed 1 night in Mar 2024

6/10 Okay

Heather

Liked: Staff & service
No communication from expedia or hotel that there was no pool, restaurant/bar because it was under construction. We had busy schedule no time to switch hotels. The only morning we had to sleep in the jackhammering and drilling was so loud we had to leave property. I understand construction, but we should have been informed, discounts should have been given. We paid over $400 per night with no pool, restaurant/bar, small room with street view. Although the staff was friendly, we did not enjoy our stay and felt taken advantage of.
Stayed 4 nights in Feb 2024

6/10 Okay

Laurens, Boston

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel under major renovation
Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Stayed 1 night in Feb 2024

2/10 Terrible

PAUL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not have booked if I knew it was under renovation. gym is dirty and not to standards.
Stayed 3 nights in Dec 2023

8/10 Good

Oscar felipe

Travelled with partner
Liked: Cleanliness, staff & service
I did not know that pool area was under construction. So, it means that I paid lot of money as a resort and it was not in a good condition.
Stayed 2 nights in Feb 2024

8/10 Good

Santos

Travelled with family
Liked: Cleanliness, staff & service
Awesome crew works there. Great people.
Stayed 1 night in Feb 2024

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Vance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Id stay there again. From an aesthetics point, the art work in the room didnt go with the area, it didnt go with a theme at all and made it feel cheap but other than that little thing, it was a good hotel and would definitely stay their again. There was construction going on so the pool and restaurant wwere closed. Im looking forward to see how it turns out
Stayed 3 nights in Feb 2024

8/10 Good

John

Stayed 1 night in Feb 2024

2/10 Terrible

Oleg

Disliked: Cleanliness, staff & service, property conditions & facilities
Ongoing construction. Absolutely No outside amentities. Dining is limited to about 20x40ft room with half a dozen tables, very limited selection of overpriced food. Very VERY noisy during the day due to heavy construction.Forget it if you want to sleep in. No Parking, except for Valley, which is $52 for overnight. Plus unknown hidden fees.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kevon

Business traveller
Liked: Property conditions & facilities
Location and design
Stayed 1 night in Feb 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Confindante were all very helpful! The refrigerator in the room was not working, told the front desk and they had a working refrigerator in are room in 20 mins. Staff very friendly from the front desk to the housekeeping staff. It was a very relaxing vacation with the help of the the staff at The Confindante!
Stayed 4 nights in Feb 2024
Response from The Confidante on 13 Feb 2024
Greetings Don,It was a joy to welcome you to sunny Miami, and we love hearing that you felt right at home with us thanks to our friendly team. We're glad we could ensure you had a working fridge in record time, and we will share your compliments with our housekeeping team as well.Thank you for relaxing with us and join us again soon!Best regards,Alexis Chenet, Assistant Director of Operations

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024

10/10 Excellent

Kiara L

Travelled with partner
I loved how friendly the staff were and how clean everything was in our room. Also, the view from our room was beautiful.
Stayed 3 nights in Feb 2024
Response from The Confidante on 13 Feb 2024
Hello Kiara,Greetings from mid-beach! We appreciate your top score and are delighted to know you found everything to be in order upon your arrival. Thank you for appreciating the beauty of our beachfront setting, and we hope to see you again the next time you seek a getaway!Warmly,Alexis Chenet, Assistant Director of Operations

4/10 Poor

Ilinca, Trussville

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms need upgrade for what is price I had mold in bathroom and the furniture in room damaged and old .
Stayed 3 nights in Feb 2024
Response from The Confidante on 13 Feb 2024
Hello Ilinca,Thank you for sharing your feedback with us following your stay with us in mid-beach. We hope you will join us again once our ongoing updates to refresh our look and our Backyard area are all complete!Until then,Alexis Chenet, Assistant Director of Operations

6/10 Okay

Jody

Disliked: Amenities, property conditions & facilities
The property was under construction - no restaurant
Stayed 2 nights in Feb 2024
Response from The Confidante on 12 Feb 2024
Dear Jody,We appreciate your patience while we reimagine the outdoor area, pool, and dining experiences of our hotel. We hope you joined us on the sand to take advantage of our beachfront service, and we would love to welcome you back one day.Kindly,Alexis Chenet, Assistant Director of Operations

2/10 Terrible

Valarie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were just here this past weekend from 2/1-2/5. Would never go back again. I guess the hotel is really old. I got stuck in the elevator with another guest, the door wouldn’t open on our floor, good thing he got stuck on it the day before and knew that we should try close the door and ride the elevator up higher than our current floor and it opens so you can take the stairs down (thumbs up emoji). No microwaves avail for basic reheating of food you bring back to the hotel. #Do Not Recommend. The only reason I give it a star was bc we could walk to the beach. Also Valet is $52 per night. The Valet mixed up our car, gave us wrong keys. Ugh it’s not worth it at all, go to the Best Western next door, looked soooooo much nicer!
Stayed 4 nights in Feb 2024
Response from The Confidante on 7 Feb 2024
Dear Valarie,Your stay should have been a smooth and pleasant experience, and we apologize for the shortcomings you describe. We can imagine the frustration and inconvenience of being stuck on the elevator, and we hear your need for a microwave in your room.We apologize for the mix-up with your car keys, and we wish you safe and happy travels wherever you next roam. Kindly,Alexis Chenet, Assistant Director of Operations

8/10 Good

John Edwin

Stayed 5 nights in Jan 2024

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on Miami Beach; service was good and staff polite.
Stayed 3 nights in Jan 2024
Response from The Confidante on 5 Feb 2024
Hello Monique,We, too, love our mid-beach location here on the sand, and it was our pleasure to welcome you warmly to The Confidante. Hurry back!Best,Alexis Chenet, Assistant Director of Operations

8/10 Good

Viviana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Confidante on 6 Feb 2024
Dear Viviana,Thank you for sharing your positive score following your time with us here on the sand! We loved hosting your stay at mid-beach, and we hope to repeat the experience one day soon.Best,Alexis Chenet, Assistant Director of Operations

8/10 Good

Lovepreet

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking available they charge for parking $55 night and extra charge for day $30
Stayed 4 nights in Jan 2024
Response from The Confidante on 5 Feb 2024
Hello Lovepreet,We know parking in Miami can be costly, and we hope you felt the value of our secure valet option. Perhaps upon your next visit to the beach, you can leave the car at home to enjoy our free trolley system through mid-beach.Until then,Alexis Chenet, Assistant Director of Operations

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying there, even though renovations are going on. One of the cleanest hotels I’ve ever been too. Staff was super friendly
Stayed 2 nights in Jan 2024
Response from The Confidante on 5 Feb 2024
Dear Edward,We are so glad you loved your stay even during our current reimagining of our pool area. Thank you for your understanding and we will share your compliments with our housekeeping crew!Until next time,Alexis Chenet, Assistant Director of Operations

8/10 Good

KIANA

Liked: Cleanliness, staff & service
It was okay. Staff was nice. We were able to upgrade our room easily.
Stayed 3 nights in Jan 2024
Response from The Confidante on 5 Feb 2024
Dear Kiana,It was our pleasure to introduce you to our caring and friendly service, and we are glad you upgraded upon arrival. We hope to welcome you back to enjoy our reimagined space in the future.All the best,Alexis Chenet, Assistant Director of Operations

4/10 Poor

MAIA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had terrible experience
Stayed 3 nights in Nov 2023
Response from The Confidante on 2 Feb 2024
Dear Maia,We are sorry to learn you experienced a terrible stay with us here at mid-beach. We know our current renovations can be a challenge, and we do hope to earn your full trust in us one day.All the best,Alexis Chenet, Assistant Director of Operations

10/10 Excellent

Dr-Huma

Stayed 2 nights in Jan 2024
Response from The Confidante on 5 Feb 2024
Hello Dr. Huma,Thank you for sharing your top score with our team! We loved hosting you at The Confidante and we look forward to introducing you to our new look soon!Warmly,Alexis Chenet, Assistant Director of Operations

6/10 Okay

Elisa

Stayed 3 nights in Jan 2024
Response from The Confidante on 2 Feb 2024
Hello Elisa,Thank you for taking the time to share your score with us. We hope we can entice you back to enjoy all we have to offer once our many updates are complete.Kindly,Alexis Chenet, Assistant Director of Operations

8/10 Good

Mckenzie

Liked: Staff & service
Most of the properties out there are aged. Due to the price, you should probably just stay at a newer hotel away from the beaches and take an Uber out to the beach.
Stayed 3 nights in Jan 2024
Response from The Confidante on 1 Feb 2024
Dear Mckenzie,We appreciate your feedback and we hope you will give us a second chance once our ongoing updates are all complete!Kind regards,Alexis Chenet, Assistant Director of Operations

8/10 Good

Dustin, Albert City

Stayed 3 nights in Jan 2024

4/10 Poor

Anabelle

Business traveller, Travelled with partner
Only after I booked and paid did I receive a text stating that the hotel was under renovation. I booked a non refundable booking. This should have been disclosed, CLEARLY at the time of booking. View was of dirt, filthy glass on balcony overlooking a big construction site. Coming back next weekend as son is having GRAND OPENING and warned ALL looking for accommodations!
Stayed 1 night in Jan 2024
Response from The Confidante on 31 Jan 2024
Dear Anabelle,We are sorry you missed the prominent banner on our homepage regarding our current renovation before booking, and we do make every attempt to share this information with third-party booking partners as well.We hope your son has a successful grand opening and we wish you safe travels.Kindly,Alexis Chenet, Assistant Director of Operations