Exterior

Reviews of La Quinta Inn & Suites by Wyndham Miami Cutler Bay

2.5 out of 5
La Quinta Inn & Suites by Wyndham Miami Cutler Bay
10821 Caribbean Blvd, Cutler Bay, FL

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1006 reviews" "
Rating 8 - Good. 293 out of 1006 reviews" "
Rating 6 - Okay. 150 out of 1006 reviews" "
Rating 4 - Poor. 96 out of 1006 reviews" "
Rating 2 - Terrible. 100 out of 1006 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Ac unit smelled like urine once turned on. Noisy, dirty
Stayed 1 night in Apr 2024

6/10 Okay

Damaris

Travelled with family, Travelled with family and small children
Good location and price
Stayed 1 night in Apr 2024

10/10 Excellent

Omar

Travelled with group
Liked: Amenities, property conditions & facilities
A little older, but it was a short and comfortable stay!
Stayed 1 night in Apr 2024
Response from Queena B. Front Desk La Quinta Inn & Suites on 25 Apr 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

6/10 Okay

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Queena B. Front Desk La Quinta Inn & Suites on 25 Apr 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pacefull
Stayed 1 night in Apr 2024
Response from Queena B. Front Desk La Quinta Inn & Suites on 25 Apr 2024
Thank you very much for your comments regarding our staff at La Quinta Inn & Suites Miami Cutler Bay. We strive daily to ensure all of our guests are well taken care of. We hope to see you back real soon!

6/10 Okay

tesfa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Queena B. Front Desk La Quinta Inn & Suites on 25 Apr 2024
I am glad to hear that you liked your stay with us at La Quinta Inns & Suites Miami Cutler Bay. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

4/10 Poor

Kenneth

Disliked: Staff & service, property conditions & facilities
Very old property, weird smell in rooms and hall. Furniture in room is too old and looks bad. Bed was confortable.
Stayed 1 night in Apr 2024
Response from JAIE on 15 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

8/10 Good

Brett

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from JAIE on 15 Apr 2024
Thank you for your review and for your recent stay. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction are very important to us and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The tub literally had a dirt ring around it. It was blood on the walls and bed.
Stayed 4 nights in Mar 2024
Response from Samantha on 12 Apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future.

8/10 Good

Ivy, Nokomis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but older hotel
Stayed 1 night in Apr 2024
Response from Samantha on 12 Apr 2024
We are happy to hear that you have enjoyed your recent stay at La Quinta Inn & Suites. Thank you for staying and taking the time to post a review. We hope to see you again on your next visit to the Miami area.

10/10 Excellent

Christena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Always greeted with a smile at the front desk! We stayed just for one night and they had a few availabilities and ask us which floor would we prefer. Which I thought was nice.
Stayed 1 night in Apr 2024
Response from Fr on 5 Apr 2024
Thank you for taking the time to leave us a review. We are so happy to have been able to provide you with good service. We strive to give our guests the best experience possible. We are glad you enjoyed your stay :)We hope you will stay with us again!

10/10 Excellent

Carmen D

Liked: Property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay! We hope you will stay with us again, the next time you are in Cutler Bay :)

8/10 Good

Suman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Clean and comfortable. The bed sheet was stained and they changed it on request. The carpet seemed dirty could have maintained better. only thing that we disliked was - We used to come back late and everyday there were workers/or may be outsider drinking and smoking weed. that was bit uncomfortable for a family. Nothing worrisome.
Stayed 3 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for taking the time to leave us a review. We are glad you had an over all pleasant stay. We are sorry for the state of our carpets. We will be changing them out soon, along with other remodeling projects. Also we have security on property every night. If anyone is not guest they will not be allowed on property and security makes sure of this. We hope you will stay with us again the next time you are in Cutler Bay.

6/10 Okay

Kim-Marie

Travelled with family
Disliked: Amenities
Breakfast could do with a little more children friendly snacks. Overall my family and I had a great time.
Stayed 4 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for taking the time to leave us a review. We are very glad to know you had a pleasant stay :) Thank you for your feedback. We will look into some more options for children.

6/10 Okay

Erika

Travelled with pets, Travelled with partner
Liked: Staff & service
Musty smell in the room
Response from Front Desk on 5 Apr 2024
Thank you for taking the time to leave us a review. We are sorry for the issues you had with your stay. We will share your comments with our housekeeping and maintenance staff, to make sure we can prevent this from happening again.

6/10 Okay

YASEL

Travelled with family and small children
Disliked: Cleanliness
ANYONE WOULD SAY THAT YOU GET WHAT YOU PAY FOR BUT 150 A NIGHT IS NOT CHEAP AT ALL. EVERYTHING IS OLD AND DIRTY, CARPETS, BATHROOM, WALLS. BREAKFAST WITH FEW OPTIONS.
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for taking the time to leave us a review. We are sorry you did not have a pleasant stay. We strive to give our guests a comfortable stay at an affordable price. We are sorry we were not able to provide you with that.

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness, staff & service
The walls were paper thin and we could hear the people nect door talking well past 2am.
Stayed 1 night in Mar 2024
Response from Samantha on 30 Mar 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

8/10 Good

Angadpal Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Although renovated the property is average
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for taking the time to leave us a review. We are glad you had a pleasant stay. We apologize for our current appearance. We will be continuing our renovation project soon. We hope you will stay with us again in the future and have a chance to experience our fully remodeled hotel.

10/10 Excellent

Natarsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 1 night in Mar 2024
Response from Samantha on 30 Mar 2024
We are happy to hear that you have enjoyed your recent stay at La Quinta Inn & Suites. Thank you for staying and taking the time to post a review. We hope to see you again on your next visit to the Miami area.

10/10 Excellent

roy

Stayed 1 night in Mar 2024
Response from JAIE on 15 Apr 2024
Thank you for your review and for your recent stay. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction are very important to us and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for taking the time to leave us a review. We are happy to see you had a pleasant stay. We hope you will stay with us in the future.

10/10 Excellent

Christena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean, easy check in service and the free breakfast keeps us coming back.
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for taking the time to leave us a review. We are very glad to hear you had a pleasant stay :) We are so happy that we were able to provide a good service. We look forward to your next visit :)

10/10 Excellent

Juliana

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
A little unsafe ,police around the check in
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for taking the time to leave us a review. We are sorry you felt unsafe at our property. Rest assured we have security personal at night as a precaution. And there is always some at the front desk who can help if ever you feel unsafe. Thank you again for staying with us.

10/10 Excellent

Jasmine

Stayed 5 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for taking the time to leave us a review. We are thrilled to know you had a pleasant stay. We hope to see you again the next time you are in the area :)

10/10 Excellent

Farid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for taking the time to leave us a review. We are thrilled to know you had a pleasant stay. We hope to see you again the next time you are in the area :)

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for taking the time to leave us a review. We are glad to see you had a pleasant stay! We hope you will stay with us again the next time you are in the Cutler Bay area.

8/10 Good

douglas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you for taking the time to leave us a review. We are glad that you had a pleasant stay with us. We hope you will stay with us again, the next time you are in the Cutler Bay area.

6/10 Okay

Hilda Ana

Stayed 2 nights in Mar 2024
Response from Samantha on 12 Apr 2024
Thank you for taking the time to let us know how we are doing. Please come back and visit us when you are in the area and give us another chance to "WOW' you.

2/10 Terrible

Juan

Stayed 1 night in Mar 2024
Response from Samantha on 30 Mar 2024
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction are very important to us and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

8/10 Good

Barbara

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Queena B. Front Desk La Quinta Suites on 21 Mar 2024
We are happy to hear that you enjoyed your stay with us at La Quinta by Wyndham Miami Cutler Bay. We truly want all of our guests to find comfort at our hotel. We hope that when you are in the Miami area you will stay with us again.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Queena B. Front Desk Agent La Quinta Suites on 21 Mar 2024
Thank you for your kind comments regarding your recent stay. I am pleased to hear that you had an enjoyable stay at our property. At La Quinta Inn & Suites Miami Cutler Bay, we constantly strive to provide excellent service and satisfaction to all of our guests, and when a guest takes the time to write, we are especially grateful.

4/10 Poor

Mushtaq

Stayed 2 nights in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you for taking the time to leave us a review. We are sorry you had an unpleasant stay. We will strive to do better going forward.

10/10 Excellent

MERCEDES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Front Desk Agent La Quinta Suites on 21 Mar 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Cutler Bay was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great housekeeping and property kept jl Kleen.
Stayed 11 nights in Feb 2024
Response from Queena B. Front Desk Agent La Quinta Suites on 9 Mar 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Cutler Bay was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place!
Stayed 1 night in Feb 2024
Response from Queena B. Front Desk Agent La Quinta Suites on 9 Mar 2024
Thank you for the positive feedback! It’s great to know your stay with us at La Quinta Inn & Suites Miami Cutler Bay was as good as we had hoped it would be. We’re looking forward to having you again as our guests!

8/10 Good

Maira

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Although room was nice and clean hotels should consider removing carpets. Furniture can be updated as well.
Stayed 1 night in Feb 2024
Response from Queena B. Front Desk La Quinta on 25 Feb 2024
hank you for your review and for your recent stay. We are happy that you had a good stay overall. Our goal is to ensure all of our guests have an enjoyable stay. At La Quinta Inn & Suites Miami Cutler Bay, we constantly strive to provide excellent service and satisfaction to all of our guests, and when a guest takes the time to write, we are especially grateful.

6/10 Okay

Ana G

Travelled with partner
Disliked: Property conditions & facilities
The property needs updating. Furniture is old. Hallways need to be updated. While there we killed two roaches. The property must have fumigated recently and the room did not have a great smell. It was like deodorizer over some kind of smell. I will admit the staff did provide towels and toiletries every day. That was a plus. But did not like the property.
Stayed 4 nights in Feb 2024
Response from Queena B. Front Desk La Quinta Suites on 25 Feb 2024
I will work with my staff to address the issues that you encountered. It is our goal to make sure all of our guests have an enjoyable stay. We hope that you stay with us again when you return to the Miami Cutler Bay area.

10/10 Excellent

MD

Liked: Cleanliness, staff & service, property conditions & facilities
The place was quite and clean. Staffs were well behaved. The breakfast quality was good.
Stayed 3 nights in Feb 2024
Response from Front Desk on 23 Feb 2024
Thank you for taking the time to leave us a review. We are very glad to know you had a pleasant stay. We hope you will stay with us again the next time you are in the Cutler Bay area.

10/10 Excellent

kevin

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Front Desk on 23 Feb 2024
Thank you for taking the time to leave us a review. We are very glad you had a pleasant stay with us. We hope you will stay with us again the next time you are in the Cutler Bay area.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Queena B. La Quinta Suites Front Desk Agent on 21 Mar 2024
I am glad to hear that you liked your stay with us at La Quinta Inns & Suites Miami Cutler Bay. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

4/10 Poor

Richard

Disliked: Amenities
Bed was squeaky. Allarm went off at 5:00 am in a joining room!
Stayed 1 night in Feb 2024
Response from Front Desk on 23 Feb 2024
Thank you for taking the time to leave us a review. We are sorry for the alarm issue. We have someone at the front 24/7 to help with such a situation, I am sorry if we were not able to resolve the issue.

6/10 Okay

Anais

Travelled with partner
Liked: Staff & service
The bed was uncomfortable and the pillows as well
Stayed 1 night in Feb 2024
Response from Management on 23 Feb 2024
Thank you for taking the time to leave us a review. We are sorry you had an uncomfortable stay with us. We will ask maintenance to check the mattress in the room. We have gotten new ones in the past two years. We will see if we can switch the one in the room you were in.

8/10 Good

george

Liked: Staff & service
The bathroom facilities were too separated n made it uneasy for showering urinating ,,using the tools methodically for your convenience
Stayed 1 night in Feb 2024
Response from Front Desk on 23 Feb 2024
Thank you for taking the time to leave us a review. We are sorry the bathroom facilities were inconvenient. We will take that into consideration when we remodel later this year.

10/10 Excellent

Frankely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Queena B. Front Desk La Quinta Suites on 11 Feb 2024
appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Queena B. Front Desk La Quinta Suites on 11 Feb 2024
appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

8/10 Good

Irene, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here as our last night in Miami.
Stayed 1 night in Feb 2024
Response from Queena B. Front Desk La Quinta Suites on 11 Feb 2024
We are happy to hear that you enjoyed your stay with us at La Quinta by Wyndham Miami Cutler Bay. We truly want all of our guests to find comfort at our hotel. We hope that when you are in the Miami area you will stay with us again.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Helpful staff. we had a room with a really nice walk-in shower. if you don't feel like going out GrubHub delivers.
Stayed 1 night in Feb 2024
Response from Queena B. Front Desk La Quinta Suites on 11 Feb 2024
Thank you very much for your comments regarding our staff at La Quinta Inn & Suites Miami Cutler Bay. We strive daily to ensure all of our guests are well taken care of. We hope to see you back real soon!

6/10 Okay

Dejuan

It was ok not the best but average
Stayed 2 nights in Feb 2024
Response from Queena B. Front Desk La Quinta Suites on 11 Feb 2024
Thank you very much for your comments regarding our staff at La Quinta Inn & Suites Miami Cutler Bay. We strive daily to ensure all of our guests are well taken care of. We hope to see you back real soon!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is pet friendly. Staff was nice and helpful.Rooms were clean.
Stayed 1 night in Jan 2024
Response from Queena B. Front Desk La Quinta Suites on 11 Feb 2024
We are happy to hear that you enjoyed your stay with us at La Quinta by Wyndham Miami Cutler Bay. We truly want all of our guests to find comfort at our hotel. We hope that when you are in the Miami area you will stay with us again.

10/10 Excellent

edwin, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2024
Response from Queena B. Front Desk La Quinta Suites on 11 Feb 2024
We are happy to hear that you enjoyed your stay with us at La Quinta by Wyndham Miami Cutler Bay. We truly want all of our guests to find comfort at our hotel. We hope that when you are in the Miami area you will stay with us again.