3 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Eden Roc Miami Beach

4.5 out of 5
Eden Roc Miami Beach
4525 Collins Ave, Miami Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 967 out of 1980 reviews" "
Rating 8 - Good. 380 out of 1980 reviews" "
Rating 6 - Okay. 287 out of 1980 reviews" "
Rating 4 - Poor. 171 out of 1980 reviews" "
Rating 2 - Terrible. 175 out of 1980 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place amazing views great amenities
Stayed 3 nights in May 2024
Response from The Front Desk Team on 22 May 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Excellent

Jagandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in May 2024
Response from The Front Desk Team on 22 May 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

8/10 Good

Oscar

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from The Front Desk Team on 22 May 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Excellent

nicole

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nora on 21 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bottle waters in the rooms. No ice machines around on any of the available floors. Bellman went to get water, but never came back with them. My husband tipped him too quickly.
Stayed 4 nights in May 2024
Response from Nora on 21 May 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the bottle of water and the Ice. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity. Sincerely

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Front Desk Team on 22 May 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Excellent

Chanay, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 3 nights in May 2024
Response from Nora on 21 May 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nora on 21 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

8/10 Good

Teshia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Eden Roc was enjoyable. I love the architecture and the ambiance. The staff were helpful and professional. Eden Roc needs more food options. Eden roc needs to do maintenance on elevators because they are too slow. The lighting in the lobby at night is too dark. Lighting in the hallways leading to the rooms are too dark as well. There is no floor length the mirror. There is no storage space in refrigerator because too many beverage options. There needs to be a microwave. The walls are too thin and I can hear my neighbors. The Eden roc pool menu is misleading. If you order a margarita pitcher it’s not just 40$ it’s 40$ plus the price of the single margarita. This needs to be displayed on the menu and clarified. Also once an order is placed you aren’t able to change it which is unacceptable. If I want a different drink and I’m paying for it then the bar should be able to make adjustments. Overall I enjoyed my stay but Eden roc has room for improvement. Management were amazing and let us check out later than usual. Will be back to see if changes were made. Thanks Eden roc!
Stayed 2 nights in May 2024
Response from Nora on 20 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nora on 19 May 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Miami. Always a great experience here!
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Betsy,We are so happy to hear that Eden Roc Miami Beach is your favorite hotel in Miami! Your continued loyalty means a lot to us, and we strive to create a consistently great experience for all our guests. Thank you for choosing us again and again and we look forward to your next stay with us soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Azia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nora on 19 May 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your feedback. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Sincerely,

10/10 Excellent

Ellana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here!
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Ellana,Wow! We're so happy to hear you loved your stay with us at Eden Roc Miami Beach! Our team strives to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back for another amazing stay!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Sabrina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in May 2024
Response from General Manager on 19 May 2024
Dear Sabrina, Wow! We are so happy to hear that! Your positive feedback truly brightens our day. Thank you for choosing Eden Roc Miami Beach to be your home away from home and we look forward to welcoming you back again soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Zachary,Thank you for your glowing review and perfect rating! It was truly a pleasure having you as our guest, and we're thrilled you thoroughly enjoyed your experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Maria VilchezEden RocHotel Manager

8/10 Good

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multiple pools, easy beach access Cafe downstairs, very friendly staff
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Dear Natalie,Awesome! Thank you for leaving your fantastic review. At Eden Roc Miami Beach, we strive to wow every guest and provide a fabulous getaway for everyone. We're ecstatic to learn that you had an amazing stay and had the chance to visit the beach, relax at our pools, and meet our friendly team members. It was an absolute pleasure to welcome you, and we are looking forward to dazzling you once again on your next stay!Sincerely,Maria VilchezEden RocHotel Manager

8/10 Good

Nival

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The resort fee and umbrella charges are really ridiculous. The valet parking is very expensive and there is a parking lot right next for $20 in out as you like .... you just have to get a parking spot which wasnt difficult.
Stayed 2 nights in May 2024
Response from The Front Desk Team on 15 May 2024
Thank you for staying with us, and for this great review. We hope to see you again soon. We apologize for the difficulties with the umbrellas and parking.

10/10 Excellent

Shanika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, from the cleanliness to the service and amazing beach views. I truly enjoyed my stay.
Stayed 2 nights in May 2024
Response from The Front Desk Team on 14 May 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

10/10 Excellent

Alfred, Glassboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Front Desk Team on 15 May 2024
Thank you for staying with us, and for this great review. We hope to see you again soon.

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would love to come back
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Rebeca,We're so happy to know that you had a great time with us overall, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating.
Stayed 3 nights in May 2024
Response from The Front Desk Team on 13 May 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Front Desk Team on 14 May 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

4/10 Poor

Christin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was beautiful, rooms and hallways were deplorable
Stayed 2 nights in May 2024
Response from The Front Desk Team on 12 May 2024
Thank you for staying with us. I apologize that your stay didn't exceed expectations.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The Front Desk Team on 13 May 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

6/10 Okay

Giuliana, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but the restaurants offered terrible food and highly overpriced
Stayed 1 night in May 2024
Response from The Front Desk Team on 12 May 2024
Thank you for staying with us. I'm sorry the outlets were unsatisfactory. I'll be passing along your feedback to them.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and goes above and beyond to ensure an exceptional stay. Ocean views everywhere and the pools are fantastic.
Stayed 6 nights in May 2024
Response from General Manager on 10 May 2024
Dear Brenda,Thank you for leaving your amazing review! Indeed, the views are beautiful, and we're glad they helped make your stay at Eden Roc Miami Beach all the more memorable. It's also super cool to know that our friendly staff and inviting pools added to your experience. The next time you're in the area, please come see us again for another terrific stay.Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as usual and my favorite place to stay in Miami Beach.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Brenda,Thank you for your loyalty and for choosing us as your favorite place to stay in Miami Beach. We're thrilled you had an awesome stay with us, and our team can't wait to welcome you back!Sincerely,Maria VilchezEden RocHotel Manager

2/10 Terrible

Susan, Hillsbororugh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel in Miami Beach! 1- Unfriendly front desk and very slow! 2- No drinking water in the room. Unplugged and Empty mini bar. 3- Awful breakfast at the Social cafe. We booked room with breakfast and the breakfast was major scam!!!! They had breakfast buffet and a good size breakfast menu. Usually when you pay upfront for breakfast, the hotel has a nice breakfast buffet. This hotel limits the breakfast to only one item from really 4 selection from the menu. So you can’t order eggs! The allowable breakfast items were aci bowl, avocado toast or pancake which they were only $17-$18 on the menu. So it was not worth to pay $25 for breakfast upfront! And the food was so bad we did not go back for the 2nd day! 4-Nobu side also was really bad! The hotel is also connected to Nobu hotel and the restaurant. The Nobu restaurant was so over rated! It is already outdated with their decor and very cheap used furniture. 5- The common area of the hotel was really This hotel is very outdated, cracked tiles in the elevator with black dirt all over! 6-The carpets in front of the ballrooms were all stained and had old nasty spell stains all over! The carpet in our room was sticky! 7-This hotel does not spend money on maintenance and poorly run! The Aircondtioning in the hallways are kept off! So hallways were extremely hot and stuffy! 8-.Valet parking was $57 dollars. 9- They do not allow free early check in! They charge $150 even when they have the availability.
Stayed 2 nights in May 2024
Response from Nora on 7 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are so sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness, staff & service
Good, rooms need to update. Expensive
Stayed 4 nights in May 2024
Response from Nora on 6 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Okay

Yang

Stayed 3 nights in May 2024
Response from Nora on 7 May 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

2/10 Terrible

Noelia Santana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When I arrived at that place I was surprised at the low standard of cleaning that most of the parts that I used in my room were used in. I had to clean them before because it was obvious not been cleaned suns the las person before me. .I was in that place for three days with a broken bathroom.And with a lot of dust everywhere.I called service three times and they supposedly came to repair it, but until the day I left the bathroom still didn't work. After all I can't say that I recommend this place.
Stayed 3 nights in May 2024
Response from Nora on 5 May 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

10/10 Excellent

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the smell of freshness theought the gotel. Staff was very friendly. Pool and property was very inviting. Would definitely visit again.
Stayed 3 nights in May 2024
Response from The Front Desk Team on 4 May 2024
Edwin,Thanks for staying with us, and for the wonderful score! We hope to see you again soon.

6/10 Okay

Franziska

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from The Front Desk Team on 22 May 2024
Good Evening Franziska. We're thankful you stayed with us, and wished we had gotten an opportunity to improve your stay with us. Thank you for spending time giving us feedback.

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experiences in Eden Roc Miami Beach Hotel exceed my expectations. The Staff members are out of this planet, any place I went they knew me and asking if I need anything. My experiences start at arrival Staff open the car door and Mr. Nico Valdes make sure you are taking care of. I special thanks to Mayelin, Maria Hermosa, Nash and Alberto from Costa Rica . What a great team. The customer services at the beach with Salvador and his team DJ and Diego from Peru, fabulous !!!! My friends and I had the best time ever. I strongly recommend Eden Roc Hotel not even for the ocean view and the food, but the Costumers services really made me feel a Queen. Thanks so much Mrs. Lunie at the changing room, what a nice lady. We will be back for more !!
Stayed 2 nights in Apr 2024
Response from Nora on 1 May 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We will be sure to share your kind words with our staff. We are grateful for your perfect rating, and we look forward to welcoming you back for another wonderful experience. Sincerely,

10/10 Excellent

Janine Renee

Stayed 3 nights in Apr 2024
Response from Nora on 20 May 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay.Sincerely,

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We only stayed here because we wanted to be on the beach.
Stayed 4 nights in Mar 2024
Response from Nora on 29 Apr 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

yaorong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Nora on 19 May 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

Maria

Stayed 2 nights in Apr 2024
Response from Roberto Thomae on 18 May 2024
Dear Maria, Thank you for your feedback, we are thrilled to learn that you enjoyed your stay with us. We look forward to welcoming you back. Kind regards,

6/10 Okay

Lindsea

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Roberto Thomae on 18 May 2024
Dear Lindsea, We pride ourselves on providing the best service and we are sad that we were not able to meet your expectations; please accept our sincere apologies. We hope to have the opportunity to better serve you again tin the future. Kind regards,

10/10 Excellent

Irina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, and the view from the balcony was amazing!
Stayed 3 nights in Apr 2024
Response from Nora on 25 Apr 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

Todd

Business traveller
Liked: Amenities
Excellent all around.
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 24 Apr 2024
Thank you for staying with us, and for the great score! We hope to see you again soon!

10/10 Excellent

Monica Vanessa

Stayed 3 nights in Apr 2024
Response from The Front Desk Team on 14 May 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

8/10 Good

Albina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, good service and clean rooms. However, we pay considerable resort fees and umbrella was not included. We go there for the beach. It doesn’t make sense not to have umbrella included, like many other hotels do.
Stayed 2 nights in Apr 2024
Response from Nora on 23 Apr 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

2/10 Terrible

Pierre

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Bad service. All hotel restaurants and bars were closed.
Stayed 1 night in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you for staying with us. We apologize for the experiences you had while we transitioned to a hotel buyout. We know it wasn't optimal.

6/10 Okay

Tzipora, Brookline

Travelled with family
Disliked: Cleanliness
Property very run down. Room wasn’t cleaned properly and took way too long to get extra towels.
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you so much for staying with us, and for your feedback. We apologize for the service delays, and will be following up with the appropriate teams.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and helpful
Stayed 3 nights in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you so much for staying with us, and for your positive score! We hope to see you again soon!

8/10 Good

Sofia

Liked: Cleanliness, property conditions & facilities
Good.!
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you so much for staying with us, and for your positive score! We hope to see you again soon!

10/10 Excellent

Wes

Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 12 May 2024
Thank you for staying with us, and for this great review. We hope to see you again soon!

8/10 Good

Angelo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on 22 Apr 2024
Thank you so much for staying with us, and for your positive score! We hope to see you again soon!

8/10 Good

Wahjuni

Stayed 1 night in Apr 2024
Response from The Front Desk Team on 12 May 2024
Thank you for staying with us, and for this great review. We hope to see you again soon!