2/10 Teruk
Byron
Mengembara bersama pasangan
2 Dis 2025
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This hotel is NOT truly pet-friendly, and I want future guests to be aware of my experience.
I called before making my reservation to ask about the pet fee for my small dog and was told it would be no more than $150 for the stay. That sounded reasonable. However, after driving four hours from Orlando to Miami, I arrived and was handed a pet policy stating that dogs cannot be left unattended in the room at any time, even for a short moment.
This information was never disclosed over the phone, and it made my stay impossible. Some places don’t allow dogs, and I expected at least minimal flexibility. The staff refused to cancel my stay at the counter, so I had to drive all the way back to Orlando to find someone to take care of my dog and then return to Miami — meaning I lost my first night.
I emailed the hotel manager, and she admitted there was miscommunication on their part, but still refused to refund the first night. Corporate apologized and sent me a gift card, but this situation should have never happened.
Even worse, the manager at the front desk mentioned that leaving a dog in the room, even briefly, could be considered a violation and a potential reason to call Animal Control. That is extremely concerning.
If you plan to travel with your dog, be aware that you cannot leave your dog in the room at any time — no exceptions. This hotel should not advertise itself as pet-friendly without clearly explaining their strict internal pet policy.
Byron
Menginap 4 malam pada Nov 2025