6/10 Okay
Jason
26 Dec 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was directly off the reception desk, 8’ away and the nighttime desk staff would listen to music all night long. Heard of headphones? The room was not located in an appropriate location for anymore than a couple hours rest at a time.
On top of that, what they don’t tell you anywhere in the booking is that the room is right on top of a piano bar that is right below the room and they go to 2:30!
The room was what I expected and nice, but the booking said there was a balcony. There was not.
The worst thing was that we booked the restaurant for Christmas dinner and even though they confirmed the reservation twice, the restaurant was closed, leaving us with zero comparable dinner options. Ruined my trip to be honest. The other item that was troubling was that there was a rooftop lounge apparently that we were only made aware of when checking out. This place had the potential to be really special but there was minimal effort to do so.
Jason
Stayed 5 nights in Dec 2025
