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Hotel Unknown

3.5 star property
Travelers enjoy local cuisine at the restaurant while getting insider tips from the concierge, relaxing poolside, or exploring the historic streets of Mérida Centro

Choose dates to view prices

Hotel Unknown in central Mérida Centro offers continental breakfast, a vibrant bar, and a restaurant with local dishes. Guests can enjoy the outdoor pool or consult the concierge for exploration plans. Staff provides luggage storage, tour bookings, and attentive service.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Private Pool

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Blackout curtains
Fan
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Double Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Fan
Premium bedding
Private bathroom
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Blackout curtains
Fan
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium bedding, in-room safe, blackout curtains, soundproofing

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Fan
Premium bedding
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Mérida Centro, a neighbourhood in Mérida, is home to Hotel Unknown. Travellers who have shopping on the agenda can visit Paseo de Montejo and Plaza Altabrisa. Looking to enjoy an event or a game while in town? See what's happening at Estadio de Beisbol Kukulkan or Kukulcan Stadium.
Visit our Mérida travel guideOpens in a new window
Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Parque Santa Lucía - 13 min walk - 1.1 km
  • Plaza Grande - 14 min walk - 1.3 km
  • Mérida Cathedral - 14 min walk - 1.3 km
  • Paseo de Montejo - 16 min walk - 1.4 km
  • US Visa Applicant Service Center - 18 min walk - 1.5 km

Getting around

  • Teya-Merida Station - 28 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 16 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪maíz, canela y cilantro - ‬5 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪El Malecón - ‬5 min walk
  • ‪jajajana - ‬7 min walk

About this property

Hotel Unknown

Hotel near Paseo de Montejo
Take advantage of free continental breakfast, dry cleaning/laundry services and a bar at Hotel Unknown. Take some time to relax at the on-site spa. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool, along with sunloungers
  • Concierge services, a front desk safe and a banquet hall
  • A 24-hour front desk, luggage storage and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Unknown have perks, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, coffee/tea makers and fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 280 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number FHA190725TS5

We should mention

This property does not have any lifts
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Does Hotel Unknown have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 9:00 PM.

Is Hotel Unknown pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of MXN 280 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Unknown?

This property doesn't offer parking.

What time is check-in at Hotel Unknown?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Unknown?

Checkout is at noon.

Where is Hotel Unknown located?

Located in Mérida Centro, this spa hotel is within 1 mile (2 km) of Santiago Park and Paseo de Montejo. Casa Frederick Catherwood and Merida English Library are also within 10 minutes.

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Reviews

Hotel Unknown Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 221 out of 318 reviews
Rating 8 - Good. 67 out of 318 reviews
Rating 6 - Okay. 12 out of 318 reviews
Rating 4 - Poor. 8 out of 318 reviews
Rating 2 - Terrible. 10 out of 318 reviews

Reviews

10/10 Excellent

Luis Antonio

Liked: Cleanliness, amenities, property conditions & facilities
It was a very pleasant stay, enjoyed the location, atmosphere, large rooms, and friendly service.
Stayed 7 nights in Dec 2025

10/10 Excellent

Miguel Angel

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Stayed 3 nights in Jan 2026

10/10 Excellent

John Adriaan

Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing. The location is great. The rooms are spacious, clean and well cared for. We love the small garden and pool! The breakfast is filling, the coffee is hot and the staff are wonderful
Stayed 14 nights in Nov 2025

10/10 Excellent

Irais Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Staff :)
Stayed 4 nights in Dec 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Good internet service. Had a decent sleep. There was some construction goi g on outside the property in the morning. Not their fault. It’s a nice location.
Stayed 1 night in Nov 2025

8/10 Good

candance

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Large room with patio and small ante room with couch
Stayed 5 nights in Oct 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience in Merida

The moment I enter It felt relaxing our private suit was wonderingful , quite, cool with good A.C. The tranquility of hotel and pool was a great experience would highly recommend.
Stayed 5 nights in Oct 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this place!

Excellent staff and service!
Stayed 3 nights in Feb 2025

10/10 Excellent

KARIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Stayed 6 nights in May 2025

10/10 Excellent

Ellene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Stayed 1 night in Feb 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is so welcoming and helpful. And having a private and public pool is fantastic in 100° weather.
Stayed 7 nights in Mar 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are lovely and spacious with a living room, courtyard with dipping pool. Breakfast is tasty. And Karina at the desk is incredibly helpful. Staff throughout the property are terrific. Ive stayed three times.
Stayed 3 nights in Mar 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
Stayed 5 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Private plunge pool. All things combined lead to a pleasant three week stay.
Stayed 24 nights in Dec 2024

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I am moving to Merida and I wanted a Merida type hotel not a big chain hotel and I found the best with hotel unknown the rooms are set up very nicely. The toiletries are excellent. I have a room with a pool. it’s delightful and the staff has been outstanding. They don’t speak a lot of English and I don’t speak a lot of Spanish but we work together to get the very best outcome for me. They were so very helpful. I could stay here forever.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Oasis.. friendly staff.. my only recommendation would be a full length mirror.
Stayed 1 night in Mar 2025

10/10 Excellent

Agnieszka

Liked: Amenities
We came from New York and stayed for three nights. We loved everything about our stay: the cute swimming pool located in the sun, the charming suite, the friendly and welcoming staff, and the location. Thank you! We’ll be back!
Stayed 3 nights in Feb 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
Stayed 3 nights in Mar 2025

8/10 Good

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well equipped. The staff was very friendly. The included breakfast was also okay - nothing special, but everything you needed. We would definitively come back!
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and kind.
Stayed 4 nights in May 2024

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back to Unknown Hotel

Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in a convenient location

Pleasant small hotel, well maintained with friendly staff. We ate at the restaurant one evening and it really delivered on the local specialties. The immediate area of the hotel is quiet and residential but you are a few quick blocks from Santiago park, which had food, dancing, great desserts etc
Stayed 4 nights in Nov 2023

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfortable
Stayed 2 nights in Aug 2023