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Hotel Palacio Maya

4.0 star property
Art Deco hotel with fitness centre and rooftop terrace

Choose dates to view prices

Photo gallery for Hotel Palacio Maya

Exterior
1 bedroom, premium bedding, down duvets, minibar
Exterior
1 bedroom, premium bedding, down duvets, minibar
1 bedroom, premium bedding, down duvets, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Double Room, Multiple Beds

1 bedroom, premium bedding, down duvets, minibar

Standard Double Room, Multiple Beds

9.2 out of 10
Wonderful
(29 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Down duvet
Premium bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Presidential Suite

1 bedroom, premium bedding, down duvets, minibar

Presidential Suite

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
Separate bedroom
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
2 bedrooms
Down duvet
Private bathroom
  • 83 sq m
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Suite, Bathtub

1 bedroom, premium bedding, down duvets, minibar

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
Separate bedroom
Down duvet
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Down duvet
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
Separate bedroom
Down duvet
  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

1 bedroom, premium bedding, down duvets, minibar

Basic Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
LED TV
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down duvets, minibar

Studio Suite, 1 Queen Bed, Pool View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Down duvet
Premium bedding
Separate bedroom
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Master

1 bedroom, premium bedding, down duvets, minibar

Suite Master

  • Sleeps 6
  • 3 Double Beds

View all photos for Suite Presidential

1 bedroom, premium bedding, down duvets, minibar

Suite Presidential

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

1 bedroom, premium bedding, down duvets, minibar

Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior

1 bedroom, premium bedding, down duvets, minibar

Room Superior

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

1 bedroom, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000

What's nearby

  • Paseo de Montejo - 5 min walk - 0.4 km
  • Yucatan International Convention Center - 8 min walk - 0.7 km
  • U.S. Consulate Merida - 11 min walk - 1.0 km
  • Parque Santa Lucía - 18 min walk - 1.5 km
  • Mérida Cathedral - 2 min drive - 1.9 km

Getting around

  • Teya-Merida Station - 28 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 16 min drive

Restaurants

  • ‪TEYA - Gastronomía Yucateca Viva - ‬5 min walk
  • ‪La Exquina - ‬7 min walk
  • ‪Crabster - ‬5 min walk
  • ‪Hop 3 The Beer Experience - ‬5 min walk
  • ‪El Apapacho - ‬4 min walk

About this property

Hotel Palacio Maya

Upscale hotel near Paseo de Montejo
Located close to Yucatan International Convention Center and U.S. Consulate Merida, Hotel Palacio Maya provides a poolside bar, a free daily manager's reception and a rooftop terrace. The on-site local and international cuisine buffet restaurant, BALAM, offers breakfast, lunch, dinner and garden views. Free in-room WiFi is available to all guests, along with a garden and a bar.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), tour/ticket information and a porter/bellboy
  • A front desk safe, a 24-hour front desk and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 63 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 32-inch LED TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, French, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 180.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Does Hotel Palacio Maya have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

Is Hotel Palacio Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palacio Maya?

Self-parking is free at this property.

What time is check-in at Hotel Palacio Maya?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Palacio Maya?

Checkout is at noon.

Where is Hotel Palacio Maya located?

Located in Mérida Centro, this hotel is within a 10-minute walk of Paseo de Montejo and Yucatan International Convention Center. U.S. Consulate Merida and Parque Santa Lucía are also within 1 mi (2 km).

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Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 993 reviews
Rating 8 - Good. 277 out of 993 reviews
Rating 6 - Okay. 74 out of 993 reviews
Rating 4 - Poor. 18 out of 993 reviews
Rating 2 - Terrible. 32 out of 993 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10

Nice area
Stayed 3 nights in Jun 2025

10/10

The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again
Stayed 5 nights in Jun 2025

6/10

Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.
Stayed 2 nights in Jun 2025

6/10

This place was fine for a quick overnight but I wouldn’t stay here for multiple days
Stayed 1 night in May 2025

10/10

Good place
Stayed 4 nights in Apr 2025

10/10

Very nice!!
Stayed 1 night in May 2025

10/10

This is definitely my go-to place perfect location always clean rooms and very friendly staff for an extremely affordable price.
Stayed 1 night in Jan 2025

10/10

Great stay with amazing staff. Hotel was very clean with with great amenities. Locations is good close enough to walk to down town but not noisy at night
Stayed 4 nights in Feb 2025

10/10

Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.
Stayed 5 nights in Feb 2025

10/10

I stay here all the time when I visit Merida. It’s always clean and the staff is always very friendly and helpful!
Stayed 12 nights in Feb 2025

10/10

Nice hidden gem
Stayed 2 nights in Mar 2025

10/10

I've stayed at the same hotel a dozen times it's very clean super friendly staff great breakfast options and right off the path of the main strip.
Stayed 2 nights in Jan 2025

10/10

Wonderful hotel in a great location - and free parking. The suite was HUGE. Beautiful balcony reminiscent of Merida’s glory days. Breakfast buffet with everything you could imagine.
Stayed 1 night in Feb 2025

10/10

We had a great time enjoyed the stay, everybody was friendly,easy check in and out. Walking distance to most of the main attraction. Just about 10 min from La Negrota
Stayed 7 nights in Jan 2025

8/10

I like the staff and the hotel y clean and the location, walking distances to the point of interest.
Stayed 3 nights in Oct 2024

10/10

My preferred place to stay when I'm in Merida off the beaten path but only two blocks from the main strip. Several fantastic coffee shops within a block and the staff speaks English.
Stayed 2 nights in Jan 2025

10/10

Super helpful and kind staff!
Stayed 2 nights in Oct 2024

6/10

The place has great potential but ownership needs to improve many areas and feels a bit neglected. Areas for improvement are the bar area which is almost non existent, improve room to restaurant communication, improve staff training, provide hot water for shower, provide other eating option at restaurant.
Stayed 4 nights in Apr 2025

8/10

Nice property for roughly $50/night. Our TV didn’t work, but wasn’t our priority. Pool was nice, hammocks were amazing. Breakfast buffet was clearly a popular weekend destination for guests and non guests alike. It’s hard to beat an authentic buffet for roughly $12 USD. I would consider in the future.
Stayed 5 nights in Mar 2025

8/10

Good experience
Stayed 1 night in Jan 2025

10/10

We loved everything about this hotel. The grounds are lit up with excitement at night. Pure romance. The morning buffet had great variety. The room was spacious and the jetted tub was powerful. Fabulous everything. We plan to return next month.
Stayed 1 night in Feb 2025

10/10

The room was very spacious and nicely appointed, with comfortable beds. The staff was super friendly and helpful. The location is very convenient, with an easy walk to Paseo Montejo and the Central Park, with tons of shopping and restaurants of all types, from fancy to basic. The only issue we had was luke-warm water in the shower, but the overall value for money can't be beat.
Stayed 7 nights in Jan 2025

10/10

The garden is a beautiful, peaceful oasis. The room and the AC are great!
Stayed 1 night in Nov 2024

10/10

Service was great Staff very friendly They go the extra mile to help
Stayed 4 nights in Oct 2024

8/10

Everything was good here. It's mostly Yucateco here. But, front desk does speak some English.
Stayed 1 night in Jan 2025