View from property
Check availability

Reviews of Hotel Ambassador Merida

3 out of 5
Hotel Ambassador Merida
Calle 59 No.546 X 68, Mérida, YUC

Reviews

7.6

Good

Rating 10 - Excellent. 290 out of 888 reviews" "
Rating 8 - Good. 315 out of 888 reviews" "
Rating 6 - Okay. 151 out of 888 reviews" "
Rating 4 - Poor. 76 out of 888 reviews" "
Rating 2 - Terrible. 56 out of 888 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Doris Guadalupe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff very unhelpful
Stayed 1 night in Mar 2024
Response from Reservaciones on 15 Mar 2024
We will check the issue with the staff. Thank you for reporting

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Old but ok clean and great value for price
Stayed 5 nights in Jan 2024
Response from Reservaciones on 14 Feb 2024
Thank you for the feedback

2/10 Terrible

C

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but the lobby and rooms were filthy. There were pubic hairs on the wall in the shower and my son and I were covered in bug bites. Worst part is that I paid for 3 nights, but only stayed for 1 night and the hotel refused to refund my money. I’m now in a dispute with my credit card company to get my money back. HORRIBLE experience. Stay far away from this place.
Stayed 3 nights in Jan 2024
Response from Reservaciones on 14 Feb 2024
I remember that you said you havo to leave due to personal problems, it was nothing aboout the rooms.

6/10 Okay

Julio

Liked: Staff & service
Old furniture and beds
Stayed 1 night in Jan 2024
Response from Reservaciones on 14 Feb 2024
Estamos en remodelación, pero en algunas áreas aun falta.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservaciones on 14 Feb 2024
Le agradecemos su valiosa calificacion

8/10 Good

Yoshio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reservaciones on 14 Feb 2024
Gracias por la puntuacion

10/10 Excellent

joseph mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merida #1
I like the city my wife likes puerto progresso for the beach so we have both beach and city .been come here since 2014 off and on and always come back to hotel Ambassador for its the best hotel in town. J&M
Stayed 5 nights in Jan 2024
Response from Reservaciones on 14 Feb 2024
Thank you for the nice comments. You area always welcome with us.

4/10 Poor

ROBERTO

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Mattresses too old no comfortable had a very bad night well facility too old and not cheap
Stayed 1 night in Jan 2024
Response from Reservaciones on 14 Feb 2024
We will check the room you were in, because actually, all mattresses are new

8/10 Good

Yoshio

Stayed 2 nights in Dec 2023
Response from Reservaciones on 14 Feb 2024
Gracias por la calificacion

8/10 Good

Yoshio

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Reservaciones on 14 Feb 2024
Esperamos que haya estado a gusto

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

Leonides

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very professional. Nice sized room and very comfortable for an older property. Have stayed here many times.
Stayed 1 night in Dec 2023

2/10 Terrible

Cesar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old…the restrooms were full of mold. They didn’t have a safe in the room or a hair dryer. We also found bed bugs on one of our beds. And when we switched hotels, they refused to give us a refund despite the disgusting room. I don’t recommend staying at this hotel.
Stayed 4 nights in Nov 2023

2/10 Terrible

Otilia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not look like the pictures and we didn’t get a refund when we arrived also the room looked like it was just used
Stayed 4 nights in Nov 2023

8/10 Good

Graciela

Travelled with family
Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Reservaciones on 15 Nov 2023
Gracias por la puntuacion

10/10 Excellent

Arturo de Jesus

Stayed 1 night in Oct 2023
Response from Reservaciones on 15 Nov 2023
Gracias por su calificacion.

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown
Stayed 1 night in Sep 2023
Response from Reservaciones on 16 Sept 2023
Gracias por su visita.

8/10 Good

isabel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Al momento del check in, creo que la chica no estaba en su mejor día.
Stayed 2 nights in Sep 2023
Response from Reservaciones on 7 Sept 2023
Agradecemos su reporte.

2/10 Terrible

Sergio

Stayed 4 nights in Aug 2023
Response from Reservaciones on 16 Sept 2023
Gracias por su opinion

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great location, nice staff
Stayed 1 night in May 2023
Response from Reservaciones on 13 Jun 2023
Thank you for the nice comments

6/10 Okay

Victor M.

Stayed 7 nights in May 2023
Response from Reservaciones on 23 Jun 2023
Gracias por la calificación

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Reservaciones on 22 Mar 2023
Gracias por su calificacion..

10/10 Excellent

Alfredo

Stayed 2 nights in Feb 2023

4/10 Poor

Rosa, Mechanicsburg

Travelled with family
We have stayed there before and the room was fine, this time the shower did not have any pressure for hot water. I didn't appreciate the manager attitude when i reported. Check the shower before you settle down.
Stayed 1 night in Feb 2023
Response from Reservaciones on 22 Mar 2023
We will check the iisue. Thank you for reporting

10/10 Excellent

PEDRO ANTONIO

Stayed 1 night in Dec 2022

2/10 Terrible

velio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
air condition leaking water inside the closet resulted in wet luggage and clothes , under stuffed takes to long to check in . they dindt change the sheets in between reservations found body hair in both beds .
Stayed 1 night in Jul 2022
Response from Reservaciones on 14 Aug 2022
We already took care of thoser issues

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Mucha limpieza falta
El hotel se mira muy bien por fuera, pero en las habitaciones les falta mucha limpieza el baño ni se diga pesimo.👎👎
Stayed 2 nights in Jul 2022

6/10 Okay

EVELIO, Hialeah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dirty
Stayed 3 nights in May 2022
Response from Reservaciones on 15 Jun 2022
Sorry for that, we´ll take care of it.

6/10 Okay

Daniel

Disliked: Staff & service
Excelente location
The unit clerk was unfriendly, the parking lot off site and very difficult to drive in.
Stayed 1 night in Jan 2022
Response from Reservaciones on 10 Jan 2022
We will check who was in the front desk and will check the issue.

8/10 Good

Johann K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at the Ambassador Merida, I just wish the internet would have worked on the 5th floor. I would have extended my stay but because of it I decided to move to another hotel. But if you don't need the internet then this is a great place to stay.
Stayed 1 night in Nov 2021

10/10 Excellent

joseph mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in town
we love it so much that we are returning in january. the maid service was excelent. the food was awesome. front desk was very helpfull. Great location walking distance to everything was great. JGM&MSE.
Stayed 6 nights in Oct 2021
Response from Reservaciones on 11 Nov 2021
Thank you for the nice comments.

8/10 Good

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tropical foliage in courtyard was nice. The a/c remote in my room kept acting up but other than that, all was well. Location was amazing.
Stayed 1 night in Oct 2021
Response from Reservaciones on 15 Oct 2021
Thank you for the nice comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Reservaciones - Hotel Ambassador Merida on 2 Jul 2021
Gracias por su valoración.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Reservaciones - Hotel Ambassador Merida on 27 Apr 2021
Gracias por su valoración y preferencia.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is great. Hot water had no flow, just a drip. An old outdated place
Stayed 6 nights in Jan 2021
Response from Reservaciones - Hotel Ambassador Merida on 28 Jan 2021
We will check the hot water issue. Normaly hot water pressure is very strong.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Reservaciones on 6 Jan 2021
Muchas gracias por su calificacion.

4/10 Poor

Givenchy, Paris francia

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
réception muy muy complicado y mucho tiempo por la clave. horrible
Stayed 1 night in Dec 2020
Response from Reservaciones on 13 Dec 2020
Gracias por su calificación.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2020
Response from Reservaciones on 17 Mar 2020
Gracias por la calificacion.

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Reservaciones on 2 Mar 2020
Gracias por su calificacion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Reservaciones on 2 Mar 2020
Gracias por su calificacion.

8/10 Good

Mike, Atlanta, GA USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is good here. Prices on Orbitz or other booking sites generally better than booking direct. The hotel is walkable from sites in the Centro Historico. Noise is not that bad here. The higher the better. It has a nice breeze in the corridors which are open air on the inside. The included breakfast is minimal but others seemed to be ordering some extras. Rooms are clean. A/c and internet worked fine. You need to go to front desk every day to get a continental breakfast coupon. This is really stupid! You just want to get coffee and here theres sometimes only 1 person checking out several people and all you want is this coupon!!!! They need to fix that! Other hotels give you coupons for your entire stay at check in.. Price is a very good value though and you dont want to be any farther than this from the central plaza.You will be walking into the center at least twice a day so dont take a hotel far out.
Stayed 3 nights in Feb 2020
Response from Reservations on 20 Feb 2020
Thank you for the feedback. We will check for the issues to change.

10/10 Excellent

Víctor, CANCUN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, lo único que no me gusto que el estacionamiento está a unos metros del hotel, todo lo demás bien.
Stayed 1 night in Feb 2020
Response from Reservaciones on 13 Feb 2020
Le agradecemos sus amables comentarios.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
This is a VERY dated property. Basic, but fairly clean.
Stayed 1 night in Dec 2019
Response from Reservations on 6 Jan 2020
Thank you for the feedback.

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambassador Fraud
They Charger more for My reservación and when I canceles they Charger for they night Even when they don't respecto they price
Stayed 5 nights in Dec 2019
Response from Reservations on 21 Dec 2019
We will check the issue, since the price charged is always the amount that appears in your reservation. You must be aware that taxes apply. What you pay is absolutely the amount in the reservation unless you ask for something different. Cancellation fees may apply if you ask for a last minute cancellation.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice. Everything worked fine, staff was very efficient. Note: Breakfast was shockingly bad. Besides the junk they give you for free, which is inedible, I ordered a fruit salad and it was tasteless and clearly not fresh. Paid the waiter and he glared at me when I didn't tip - I generally do, but not for rubbish.
Stayed 1 night in Dec 2019
Response from Reservations on 13 Dec 2019
We will take care of those issues. Thank you for the feedback.

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2019
Response from Reservaciones on 21 Nov 2019
No hay comentarios para contestar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Reservaciones on 12 Oct 2019
No hay comentarios para responder.

8/10 Good

Miryam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Reservaciones on 8 Sept 2019
No hay comentarios para responder.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like because everything is close the hotel park, market and the zocalo.
Stayed 1 night in Sep 2019
Response from Reservations on 6 Sept 2019
We are glad to hear you liked our hotel Come back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from Reservaciones on 30 Aug 2019
No hay comentarios para vresponder.