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Well I get to my room...there is not main light..half of my TV was busted and no cable...the wifi barely worked..there was mold on the lamps in the room..the bed was very uncomfortable..I had better rooms at motel 6
Hi, Odis! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
2/10 Terrible
Kathy
14 Apr 2024
Disliked: Property conditions & facilities
Elevator didn't work, assigned room on 2nd floor, at end of long, un-decorated hall. Asked for my money back & left.
Kathy
Stayed 1 night in Apr 2024
Response from Barbara on 2 May 2024
Hi, Kathy! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
No nos quedamos. Inseguro la puerta que conectaba con el cuarto del lado no cerraba y la cerradura no funcionaba; sucio, roto, parecía un edificio de fantasmas. Fue una pesadilla.
Nilsa
Stayed 1 night in Mar 2024
Response from Hill on 10 Apr 2024
Querido invitado,Muchas gracias por tus comentarios. Realmente apreciamos su estadía. Estamos haciendo todo lo posible para mejorar para nuestros huéspedes. Esperamos verle nuevamente en OYO Townhouse Memphis.
2/10 Terrible
Monique
24 Mar 2024
Monique
Stayed 2 nights in Mar 2024
Response from Barbara on 2 May 2024
Hi, Monique! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara
When i arrived, my reservation was there, but my room had been rented to another. There wasn't a room available at all. I had reserved my room through expedia. It took me hours and some further travel to find a place to stay. It was a nightmare after traveling for hours and being fatigued to find i couldn't rest yet when i tracked oyo.
Sheryl
Stayed 1 night in Mar 2024
Response from Hill on 10 Apr 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
2/10 Terrible
Mack
22 Mar 2024
Mack
Stayed 1 night in Mar 2024
Response from Hill on 10 Apr 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Walls were dirty
Mold on the ceiling
Stayed in room 116.
Bed was squeaky
Just nasty
Lee
Stayed 1 night in Feb 2024
Response from Hill on 10 Apr 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
2/10 Terrible
Erica
Travelled with family, Travelled with family and small children, Travelled with partner
After we checked in and stuff we went to go look at the room the hallways felt like an old abandoned hospital and the elevator isn’t safe so we are taking the kids up and down the stairs but they had to change our room three times because they had ppl staying in the rooms before they gave us the correct room
Erica
Response from Hill on 10 Apr 2024
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
Dear Guest,We really appreciate your stay. We are also thankful for your feedback. We are trying our best to give better services to our guest. We hope to see you back at OYO Townhouse Memphis.
10/10 Excellent
Gary
Travelled with family, Travelled with partner, Travelled with group
I've been staying here since last year when ever I have work done to my home, and this will be our go to go stay. Rooms were cleaned property is clean, staff is friendly and helpful. Close to walking distance restaurant. ✔️ This past weekend stay was Awesome. Thanks OYO staff
The property needs upgrading badly for the prices they charge. The heat was not working in my room and the clerk sent me to check two rooms “myself “ to see which one works.
Homeless people sleeping in lobby, no WiFi even though it is advertised, bugs in the room. Rude service when I got there. Resembles a halfway house or homeless shelter. People openly smoking pot in the halls.
Liana
Stayed 1 night in Jan 2024
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Room was not clean stains on floor and chair,no remote,stains on the wall,stains on the towels and bad service at front desk.They treated me like I was a criminal.They even asked me to remove my mask(COVID protection).Never going back
Tavares
Stayed 1 night in Jan 2024
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Staff was friendly house cleaning service was great
Gary
Stayed 6 nights in Jan 2024
Response from Hill on 28 Jan 2024
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
10/10 Excellent
Gary
Travelled with family
9 Jan 2024
Liked: Cleanliness, amenities
Great place to stay
Gary
Stayed 6 nights in Dec 2023
Response from Hill on 28 Jan 2024
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Not good at all rude and not willing to understand any issues that came about also had an employee lie to me
Stephon
Stayed 1 night in Jan 2024
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Stayed at OYO to save $ and my truck was broken into in hotel parking lot. Fridge in room inop. Noisy neighbors. Elevator shut down at night.
Steve
Stayed 7 nights in Dec 2023
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
4/10 Poor
Diaquan
30 Dec 2023
Diaquan
Stayed 1 night in Dec 2023
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Terrible service.. employees rude.. filthy, no refrigerator or microwave. Maid snooped through our stuff . Got kicked out for having a visitor on Christmas.. then got told we could stay.. and paid for the room again and they told us we had to leave and took our money.
Verified traveller
Stayed 1 night in Dec 2023
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We really appreciate your feedback. Your feedback means a lot to us. We also appreciate your stay with us at OYO Townhouse. We hope to see you back at OYO Townhouse again.
10/10 Excellent
Joseph
Travelled with family, Travelled with family and small children, Travelled with partner
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
2/10 Terrible
Nataria
Travelled with family and small children, Business traveller
26 Dec 2023
Disliked: Staff & service
Nataria
Stayed 1 night in Dec 2023
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
2/10 Terrible
Nataria
26 Dec 2023
Liked: Cleanliness
Disliked: Staff & service
Nataria
Stayed 1 night in Dec 2023
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
8/10 Good
Janice
25 Dec 2023
Liked: Cleanliness, room comfort
Janice
Stayed 1 night in Dec 2023
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.
There was nothing to like.
This place was filthy and needs condemned by the health department.
Suzanne
Stayed 1 night in Dec 2023
Response from Hill on 28 Jan 2024
Dear Respected Guest,We are really sorry for your inconvenience during your stay. We really appreciate your stay. We are trying our best to resolve the problem that you have mentioned. We hope to see you back at OYO Townhouse again.