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Reviews of Homewood Suites by Hilton Memphis-Germantown

3 out of 5
Homewood Suites by Hilton Memphis-Germantown
7855 Wolf River Blvd, Germantown, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 333 out of 558 reviews" "
Rating 8 - Good. 143 out of 558 reviews" "
Rating 6 - Okay. 37 out of 558 reviews" "
Rating 4 - Poor. 28 out of 558 reviews" "
Rating 2 - Terrible. 17 out of 558 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

joy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Nice and safe area
Stayed 2 nights in Mar 2024

8/10 Good

LaQuanna

Stayed 1 night in Mar 2024
Response from Sylvia on 25 Apr 2024
Thank you for choosing us. We hope you enjoyed your stay. Can't wait to see you soon on a return visit.

10/10 Excellent

AJ

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Staff was extremely nice. We will definitely stay here next time we’re in Memphis.
Stayed 1 night in Mar 2024
Response from Sylvia on 14 Apr 2024
Marvelous! Can't wait to see soon.

10/10 Excellent

Chevelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Jan 2024
Response from Sylvia on 7 Feb 2024
We hope you felt at home during your stay with us . We can't wait to welcome you back home again soon.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sylvia on 11 Jan 2024
Thank you for your response! We appreciate your comments and cant wait to see you on a return visit.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean. The bed was extremely comfortable. Breakfast was wonderful and had several options. The area felt very safe. Would definitely recommend this hotel to anyone traveling.
Stayed 1 night in Dec 2023
Response from Sylvia on 10 Jan 2024
Thank you for your recent stay with us. We appreciate your comments and can't wait to welcome back home soon!

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023
Response from Sylvia on 7 Feb 2024
Thanks for choosing us as your place to stay. We appreciate you and can't wait to welcome you back again soon.

10/10 Excellent

Floyd

Stayed 1 night in Dec 2023
Response from Sylvia on 20 Jan 2024
Thank you for your recent stay with us. We appreciate your feedback and can't wait to welcome you back home soon.

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from Sylvia on 20 Jan 2024
Thank you for your recent stay with us. We appreciate your feedback and can't wait to welcome you back home soon.

2/10 Terrible

Jared

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Asked for a refund. Whole hallway smelled of smoke, as did the room. It looked like the floors hadn’t been cleaned since the Reagan administration

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite stay.
We agreed this is our favorite hotel to stay in Germantown. Easy check in, lovely room, comfortable bed, delicious breakfast, great price. We loved the layout suite with the separate living area. We would highly recommend this hotel. We will stay here again when traveling home from Arkansas.
Stayed 1 night in Nov 2023
Response from Sylvia on 30 Nov 2023
Hi Krista.Thank you for choosing to stay with us and for your comments. We're glad you enjoyed your stay and can't wait to see you on your return visit.

10/10 Excellent

Brenda, Waunakee

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine. Howver, when we tried to check-in, we were told Orbitz cancelled our reservation. I said "that can't be right, they took my money." However; that was indeed the case. So, if you do not call me, i will be reaching out to get my money back. You should call me.
Stayed 1 night in Nov 2023
Response from Sylvia on 8 Nov 2023
Thank you for choosing to stay with us and for your comments. We hope you felt at home!! We can't wait to welcome you back home soon.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with free parking and breakfast ar a good price. We enjoyed our stay.
Stayed 3 nights in Oct 2023
Response from Sylvia on 8 Nov 2023
Thank you for staying with us and for sharing your story comments. We hope you felt at home!!! We can't wait to welcome you home again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sylvia on 2 Nov 2023
Thank you for choosing to stay with us and for your comments. We hope you felt at home during your stay. We can't wait to welcome you home again soon.

10/10 Excellent

Tim, Auburn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Furniture was dirty needs cleaned. Sofa and chair
Stayed 1 night in Oct 2023
Response from Sylvia on 28 Oct 2023
Thanks for your recent stay with us. Glad you enjoyed your stay with us. Hope to see you again soon.

6/10 Okay

Hal

Travelled with partner
Liked: Amenities
Property was dated. Staff was friendly & helpful. We were placed in a accessible room with two beds instead of the king we booked. We were told all the other rooms were booked.
Stayed 3 nights in Oct 2023
Response from Sylvia on 28 Oct 2023
Thank you for your comments and for choosing to stay with us. We do apologize for not being able to accommodate you with the room type you booked due to occupancy and availability. We hope this doesn't deter you from staying with us in the future.

10/10 Excellent

Sherri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sylvia on 19 Oct 2023
Thanks for your recent stay at our hotel. We hope you felt at home! We can't wait to welcome you back home again soon.

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Sylvia on 8 Oct 2023
Thank you for choosing to stay with us. We hope you felt at home! We can't wait to welcome you home again soon.

2/10 Terrible

Brittany, Marshfield

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sylvia on 28 Sept 2023
Thank you for sharing your comments and for staying with us. We are sorry you were unhappy with your stay and we apologize for that. I don't know what issues you incurred during your stay but please allow us to make it right for you on a return visit.

10/10 Excellent

bradley

Stayed 1 night in Sep 2023
Response from Sylvia on 1 Oct 2023
Thanks for choosing to stay with us. We hope you felt at home. We can't wait to welcome you home again soon.

4/10 Poor

Shaheerah

Business traveller
Disliked: Amenities
one elevator was out of service, I was roomed very far and I have MS so it was painful walking so far
Stayed 1 night in Sep 2023
Response from Sylvia on 5 Sept 2023
Thank you for taking the time to share your recent experience at Homewood Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry for any inconvenience and that you were unhappy with your suite.

8/10 Good

Kendra

Stayed 2 nights in Aug 2023
Response from Sylvia on 30 Aug 2023
Thank you for your recent stay here at Homewood Suites. We hope you felt at home! We can't wait to welcome you home again soon.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was especially excited about working for the company. Friendly staff great breakfast bar and the room was superb! Front desk staff that checked me in as well as checking me out were so gracious and sympathetic to the loss of my 9 mo old grandson. Thanks Team from the bottom of my heart! Cynthia Garrett
Stayed 3 nights in Aug 2023
Response from Sylvia on 22 Aug 2023
Thank you for your recent stay with us. I hope we made your stay as comfortable as possible under the circumstances. We can't wait to welcome you back home again soon.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from nikki on 22 Aug 2023
Thank you for taking the time out to give your feedback we gladly appreciate it and looking forward to your return!

2/10 Terrible

Kendall

Disliked: Property conditions & facilities
Poor customer service
Stayed 1 night in Aug 2023
Response from nikki on 10 Aug 2023
Good afternoon thank for taking the time out to give your feedback I do apologize about your experience and hope you consider staying with us again.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, quiet facilty, clean and comfortable room.
Stayed 2 nights in Aug 2023
Response from Sylvia on 6 Aug 2023
Thank you for your recent stay here at our hotel. We hope you felt at Home! We can't wait to welcome you home again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sylvia on 5 Aug 2023
Thanks for your recent stay at our hotel. I hope you felt at home! We can't wait to welcome you back home again soon.

8/10 Good

Donyelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sylvia on 2 Aug 2023
Thank you for your recent stay here at our hotel. We hope you felt at home! We can't wait to welcome you home again soon.

4/10 Poor

Shaun

Travelled with family
Liked: Staff & service, amenities
The staff was amazing! Very customer service oriented. If I was only scoring based on that, it would be 5 stars. The property appeared nice and the surrounding area was beautiful. However, the room left a lot to be desired. Couch was so dirty the arms were blackened. The table in the room had chipped wood, and the chair had worn/missing leather. Tub was chipped in multiple places, and the dispensers weren’t wiped down. A few upgrades to this hotel could easily get it back to a great place. Not the worse, but certainly not the best!
Stayed 1 night in Jul 2023
Response from Sylvia on 2 Aug 2023
Thank you for your recent stay here at our hotel. We hope you felt at home! We can't wait to welcome you home again soon.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and clean. Very convenient to everything.
Stayed 2 nights in Jun 2023
Response from nikki on 27 Jun 2023
Good morning thank you for taking the time out to give your response it is greatly appreciated hope to see you soon!

2/10 Terrible

Shawn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My son is allergic to cats and dogs. He immediately began coughing upon entering the hotel room. I asked to know if there was a way to know what animals were in the room. They do not keep that information. There used to be animals allowed only on the 1st floor, now it is a free for all. We will never go back to homewood suites due to the pet policy!
Stayed 1 night in Jun 2023
Response from nikki on 21 Jun 2023
Good morning, I do apologize about your experience with us we are a pet friendly hotel. We do not have certain rooms just for dogs again we are pet-friendly hotel in which we prioritize our guest and their fur babies.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very professional, friendly and accommodated my family with late checkout without question. The pool was clean and perfect for small kids. The breakfast was really good and it was nice that breakfast had different options the second morning. The rooms were clean as always as a Hilton rewards member.
Stayed 2 nights in Jun 2023
Response from Sylvia on 4 Jun 2023
Hi Andrea,Thank you for your recent stay here at our hotel. We hope you felt at home! We can't wait to welcome you home again soon.

6/10 Okay

Jean D

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Sylvia on 3 Jun 2023
Thanks for recent stay at our hotel. We hope you felt at home! We can't wait to welcome you home again soon.

8/10 Good

joannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sylvia on 26 May 2023
Thank you for your recent stay with us. We hope you felt at home! We can't wait to welcome you back home again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and friendly. Very refreshing experience with the staff. Very clean. This hotel was close to Shelby Farms Park which was perfect for our needs. We enjoyed our stay.
Stayed 1 night in May 2023
Response from Sylvia on 25 May 2023
Thank you for your recent stay at our hotel. We hope you felt at home! We can't wait to welcome you back home again soon.

10/10 Excellent

Nehemiah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with incredible breakfast options. Really enjoyed the relax feel and quiet atmosphere.
Stayed 2 nights in May 2023
Response from nikki on 17 May 2023
Thank you for taking the time out to give your feedback we gladly appreciate it and glad you enjoyed your stay look forward to seeing you again!

4/10 Poor

Sherie

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Sylvia on 13 May 2023
Dear Sherie,Thank you for staying with us and sorry you were unhappy during your stay. Please let us know if there was anything we could have changed or done better to have made this a more pleasant visit. We do hope that whatever the issue, it won't deter you from staying with us in the future.

10/10 Excellent

Tatiyana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel
Stayed 2 nights in May 2023
Response from nikki on 9 May 2023
Good afternoon, thank you so much for your feedback we greatly appreciate it look forward to seeing you again!

10/10 Excellent

Jeff

Stayed 2 nights in Apr 2023
Response from Sylvia on 21 Apr 2023
Thank you for your recent stay at our hotel. We hope you felt at home! We can't wait to welcome you home again soon.

8/10 Good

MINITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sylvia on 5 Apr 2023
Thank you for your recent stay at our hotel. We hope you felt at home! We can't wait to welcome you back home soon.

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Sylvia on 24 Mar 2023
Thank you for your recent stay here at our hotel. We hope you felt at home. We can't wait to welcome you back home soon.

6/10 Okay

Lee

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The breakfast was good. Lobby appeared clean and they were making a lot of effort to sanitize the area. The room definitely was lacking. The sofa had visible stains on it and the small accent table was broken. The bathroom did appear clean however This is a well worn property that could definitely use some good cleaning. It met our needs, but I do not plan to stay there again when returning to Memphis. Front desk staff was very friendly which was a plus.
Stayed 2 nights in Mar 2023
Response from Sylvia on 16 Mar 2023
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're sorry you were unhappy. Our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2023
Response from Sylvia on 23 Feb 2023
Thank you for your recent stay here at our hotel. We hope you felt at home. We can't wait to welcome you back home again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Good/safe part of Memphis, plenty of dining options. Hotel was nice, staff was great. Rooms could use an update, not horrible, but not great. Beds were comfortable, ceiling fan in bedroom was nice, bathroom needed a fan to help with steam. Newer faucets/handles/finishes gave the appearance of updates, but needs overall renovation to be great.
Stayed 2 nights in Feb 2023
Response from Sylvia on 23 Feb 2023
Thank you for taking the time to respond to our survey.We appreciate your feedback and hope you will consider using us in the future.

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel- unfortunate stay
I’ve stayed in this hotel multiple times and never had a problem until this stay. My car was one of about a dozen that had the window broken out and things stolen. Luckily, my husband was able to immediately take it to a glass place and have it replaced before we went home. The hotel is in a nice area and is clean, comfortable, and quiet, but apparently these break ins are happening more and more frequently.
Stayed 4 nights in Oct 2022
Response from Sylvia on 23 Feb 2023
Thank you for taking the time to respond to our survey. We appreciate your comments and we do apologize for the problems you incurred during your stay. We do hope you would consider staying with us in the near future.

8/10 Good

Sondra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very nice property. Would stay here again. My only issues were we were not aware that we had to request housekeeping and the door to the bathroom did not properly close. Other than that great experience and would stay again!
Response from Sylvia on 28 Jan 2023
Thank you for taking the time to share your recent experience at our hotel. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. Your comments have been constructive and we will take them into consideration. Thank you for your feedback and we look forward to having the opportunity to see you again.

8/10 Good

Uzma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Wedding reception visit
The stay was nice. Staff was friendly.
Stayed 3 nights in Dec 2022
Response from Sylvia on 28 Jan 2023
Thanks for your stay at our hotel. We hope you felt at home! We can't wait to welcome you home again soon.

10/10 Excellent

Kenecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. The lady at checkin was very friendly.
Stayed 1 night in Nov 2022

8/10 Good

Aeron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022