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Reviews of Home Inn and Suites

2.5 out of 5
Home Inn and Suites
7967 Lowrance Rd, Memphis, TN

Reviews

7.6

Good

Rating 10 - Excellent. 391 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 152 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 108 out of 1001 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ghaith, villa park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean rooms
Stayed 1 night in May 2024

10/10 Excellent

Nikola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. Could tell everything was thoroughly cleaned, nothing sketchy to be seen, and the staff were friendly. Reasonable price. One complaint. Breakfast had only sweet options (cereal muffins pancakes etc). I don't mind not having meat, but I would have liked some biscuits and gravy, eggs, or hashbrowns, or something.
Stayed 1 night in May 2024

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Leann

Travelled with pets
Super nice staff
Stayed 1 night in May 2024

10/10 Excellent

Darrius

Stayed 1 night in Apr 2024

8/10 Good

Catina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well lit. No additional charge for late check-in, we didn't arrive until after midnight. Staff was friendly and accommodating. Room was clean with comfortable beds. Breakfast was not what we expected but its more continental, they offered pancakes, cereal, breads and juices. I would stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

Terrance

Stayed 1 night in Apr 2024

8/10 Good

felicia

Stayed 2 nights in Apr 2024

10/10 Excellent

Jermey

Stayed 1 night in Apr 2024

10/10 Excellent

Angelique

Liked: Staff & service, property conditions & facilities
Nice stay enjoyed it here
Stayed 1 night in Apr 2024

10/10 Excellent

Rafael, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was Ok
Stayed 2 nights in Apr 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho
Stayed 1 night in Apr 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi
Stayed 1 night in Apr 2024

6/10 Okay

David

Stayed 1 night in Apr 2024

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is unfriendly. By 4pm the trash inside my room had not been removed. When I informed the front desk staff I am checking out a day earlier than anticipated, no check out was processed. No receipt was given. Instructed to call Expedia first then call them. Still no check
Stayed 3 nights in Apr 2024

2/10 Terrible

David

Stayed 1 night in Mar 2024

4/10 Poor

David

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here 1. Night, room was clean but the bed sucked it was hard and lumpy. I had a room by the elevator so it was load most of the night.
Stayed 1 night in Mar 2024

8/10 Good

Bobby

Liked: Cleanliness, amenities, property conditions & facilities
The room was a nice size and offered a kitchenette area. The bed was comfortable as well. I didnt like how easily sound traveled through the walls and the smell of the room was not fresh. It did not smell bad but was slightly unpleasant. A used air freshner and it was fine.
Stayed 1 night in Mar 2024

6/10 Okay

Kelsi

Travelled with family
Liked: Cleanliness, staff & service
The tv didn’t work, and it was loud

4/10 Poor

Tom

Travelled with partner
Disliked: Staff & service, amenities
The place was average in terms of clean. This was the cheapest ran hotel i have ever stayed in. Consumables were of the cheapest category available . We ended up going to wal mart and buying our own toilet paper and napkins. Stayed two nights…. No one ever refreshed trash cans, gave fresh towels, or cleaned the room. Kitchen was unuseable due to lack of dishware and utensils.
Stayed 2 nights in Mar 2024

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not cleaned - we were told that we had to request it! No food available- breakfast was a joke! Place smelled of chemicals- cleaning? Would never stay there again or recommend to anyone .
Stayed 2 nights in Mar 2024

10/10 Excellent

Gailon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Ebrima, Sun Prairie

Bed sheets were itchy
Stayed 2 nights in Mar 2024

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was hood, just couldn't get a working remote for the TV and the breakfast was not on point
Stayed 2 nights in Mar 2024

10/10 Excellent

Tahira

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service
Great!!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient
Stayed 1 night in Mar 2024

4/10 Poor

Willester

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Mashelle

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Terence

Stayed 3 nights in Feb 2024

6/10 Okay

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Tracie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Duane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Well the guy at the front desk was great. Didn’t know what time breakfast was served. The tv needed two remotes to use, and the backs of them were missing. The dresser trims was coming apart. The towels was dingy. Then during the day the cleaning left the trash bags in the hallway for hours after cleaning . And the carpet needs a deep clean
Stayed 2 nights in Feb 2024

6/10 Okay

Monique

Travelled with partner
The overall hotel was nice. But I did notice in our room the ceiling was peeling. Which cause the room to seem less attractive
Stayed 2 nights in Feb 2024

6/10 Okay

Camry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Kylah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Housekeeping comes in your room they knock at times they shouldn’t.
Stayed 1 night in Feb 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful
Stayed 4 nights in Feb 2024

8/10 Good

DeMarco

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for a few days otherwise this was a five star experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Angela

Stayed 4 nights in Feb 2024

10/10 Excellent

DAE OK

Stayed 2 nights in Dec 2023

4/10 Poor

Anna

Liked: Staff & service
Disliked: Cleanliness
No hot water!! Literally noodles were on the wall. Dirty hand print on the wall
Response from Mitt on 3 Feb 2024
We deeply regret the inconvenience caused by the water heater malfunction and cleanliness issues during your stay. Your feedback is vital, and we are implementing corrective measures to uphold our standards. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 5 nights in Jan 2024

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities
great place great price very convenient to a lot of restaurants
Stayed 1 night in Jan 2024
Response from Mitt on 3 Feb 2024
Thank you for sharing your positive experience! We're thrilled to hear you enjoyed your stay and found our location convenient. We appreciate your kind words and hope to welcome you back in the future.

4/10 Poor

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty Room
It was horrible, used condoms, bacon and other items under bed. The room had no remote and we had to move mattress to find it. We found a lot more things that were gross. When we came into the room it was freezing. The front desk person he just laughed about issues.
Stayed 1 night in Jan 2024
Response from Mitt on 25 Jan 2024
We’re deeply sorry to hear about the challenges you encountered during your stay. Your experience does not align with our standards, and we’re actively investigating and addressing each issue you’ve highlighted. Please accept our sincere apologies for any inconvenience caused. We value your feedback and are taking immediate steps to improve. We hope to have the chance to regain your trust in the future.Warm regards

10/10 Excellent

John, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mitt on 25 Jan 2024
Thank you so much for taking the time to share your 5-star review! We’re delighted to hear that you enjoyed your stay with us. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another fantastic experience. Safe travels!

2/10 Terrible

Taneesha

Stayed 3 nights in Jan 2024

6/10 Okay

Cristopher

Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Jermey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024