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Reviews of Turnkey Accommodation - Victoria Harbour Docklands

4.5 out of 5
Turnkey Accommodation - Victoria Harbour Docklands
888 Collins Street, Docklands, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and suitable for a family who wish to have some of their meals in rather than out. Easy access to city & other locations via excellent tram services. No air conditioning in second bedroom & having to collect the keys from a different location were minuses.
Stayed 6 nights in Jan 2020

8/10 Good

Stacey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The views and closeness to everything. The views and closeness to everything.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had Foxtel in the main lounge room and in my bedroom had YouTube and Netflix Many apartments Ive stayed in do not have this luxury
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city holiday.
Lovely apartment, great view over Docklands and the city. Comfortable beds, good shower pressure, great kitchen (full size fridge, oven, microwave, dish drawer dishwasher). Pool and spa in the building.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent. Our room has an excellent view to the docklands and nearby area including marvel stadium. Property condition is great too! The only problem I think is you need to pick up and return key from and to another location which can be a fuss if you are not driving (even if you are driving it’s quite confusing to drive in Melbourne). And the communication with the property is confusing too as they ask you to return key to 34 Caravel Lane but you can’t find this number on the lane, and when I found one of their office on 37 they said I should return to 7
Stayed 1 night in May 2019

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Nice property, check-in and payment a problem
No issues with the property itself but it is managed by a company that is not on-site. They were very flexible about check-in time and were easy to contact, but the directions on the confirmation email were very unclear about the fact you need to collect keys from a location about 1km from the actual property. I was left standing in the street for 20mins at 9.30pm waiting for someone to come and let me in. Given this is a work trip I also need a tax invoice which so far I have been unable to get. But the property is nice and the service company super helpful....just be aware of what you are buying
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Extremely disappointed as we were moved to a completely different location that wasn’t anywhere near as good, causing us problems with transportation this created more problems with time schedules along with numerous other obstacles. we intended to extend our stay at our original location quickly decided not too as the forced change in location felt like a down grade from a 4.5 star to a 3 star, there were many things broken not working or just not available, the floor plan didn’t suit our needs, there wasn’t even a light switch for the master bedroom the bedside lamp didn’t work there was no rain head shower nor a light the en-suite vanity light was inadequate I wasn’t able to apply cosmetics. 2 of The balcony sliding doors could not be opened, there was not breakfast at all, the fridge was old didn’t work properly. We had tickets and missed over half the show due to all these issues I’d like to be completely refunded for our stay.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues. Easy to access and great location. Hardest part is the requirements of this review
Stayed 1 night in Feb 2019

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were moved out of the property we booked the day prior to another, the reason given was ‘maintenance’ which is industry speak for over booking. The new apartment had filthy windows, terrible beds and the lock to the balcony was broken
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
On pickup met a cleaner for keys n that was a stuff around n he was 30mins late kept getting told he was 2 mins away :$ , then First night Used the vaccum to clean up crumbs and turned it on n it blow up, hasn’t been cleaned out for ages I would expect it empty, have called a number many times as I thought fire brigades were gonna come because of the smell but lucky for alarms never went off, but have no front desk to call n number was ringing out n kept ringing out wanted to inform them right away still haven’t answer my calls n checked out 2 days ago, I replaced it with a broom n shovel , 3 day stay with 2 kids 4 towels n when asked at managers office if I could get any from anywhere was told it’s not a motel so went n brought 4 more, the bedroom with balcony was really nice but the room gets hotter than a sauna no aircon from lounge won’t cool it down :(, when I arrived i paid 50 extra for late check out 2pm, they call on last day at 12.15 asking when I’m leaving my parntner was at work so I couldn’t leave till 1.30 wasn’t standing on streets with kids n lots n lots of laugAge she said ok fine but It’ll be an extra 100 because the lady that booked me was new n should have f charged 150 late stay not 50, if you I knew that I would of booked another night 200 to check out at 2pm instead of 12 :& she said to ring her after I check out have been calling her ever since n no answer or call back put keys in letterbox, if they charge me the extra 150 I won’t be very happy :$ :@
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The 2bed apartment was excellent- very well laid out and with everything we needed. Free tram at the front door. Supermarket around the corner. Only drawback is the check in ... being a good 15 minute walk away
Stayed 4 nights in Feb 2019
Response from Turnkey Accommodation team on 15 Feb 2019
Dear Anonymous, We thank you for your review. Your feedback is very important to us. We are glad you have a pleasant stay with us. Most comfort, great location and competitive price is what we offer at Turnkey Accommodation Victoria Harbour. We are continually growing and we hope to soon establish our onsite reception office. In mean time, please do contact us if onsite check in is required and we will organise our staff member to meet you at the property. Please feel free to contact us if we could be of any assistance in future. Take care and hope to see you again. Warm regards, Turnkey Accommodation team

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, good location
Great apartment that is very clean and tidy. Next to tram station which goes straight to CBD. On site facility including the pool and gym is of high quality. The only complaint is that checkin location is not on site.
Stayed 2 nights in Dec 2018
Response from Turnkey Accommodation Team on 2 Feb 2019
Dear Arthur, We thank you kindly for your review. All our apartments are designed for most comfort and with its location in Victoria Harbour Docklands, Turnkey Accommodation has become popular choice for our leisure and corporate guests. Our office is located in New Quay Docklands and would appreciate some advanced notice for onsite check in preference. We value your time and will work towards providing most efficient and preferred check in process to all our guests. Please feel free to contact us if we could be of any assistance to you in future. Hope to see you again soon. Take care. Warm regards, Turnkey Accommodation Team

8/10 Good

Suneel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation
Fantastic accommodation. Modern interiors and very comfortable stay. Ideally located with access to tram to take you around the CBD in Melbourne There was an issue, however, with the first night's stay as the apartment that was booked was not available for some reason. After a long flight from the US, this mishap was quite frustrating and we had a wait for about an hour before an alternate accommodation was provided. The alternate accommodation which was in an excellent location with a beautiful view of the harbor was nice but just not as great as the one we had booked. Since we were there in Melbourne for just a few days with activities and trips planned out during the day, we could not personally move to the booked accommodation the following day. The staff did the move for us and although we were apprehensive at first to having someone else move our belongings, the staff did a superb job with the move.. While I was not happy with the initial delay and the move, I found the staff to be extremely helpful and courteous and made every effort to compensate us for the inconvenience. I would definitely recommend this place.
Stayed 3 nights in Dec 2018
Response from ACD Apartments team on 2 Feb 2019
Dear Suneel, Thank you kindly for your review. We aim to provide most comfort accommodation with genuine care of customer service. We really appreciate your understanding and assistance with the unforeseen circumstance of the apartment. In which case, we will give our best effort to ease any inconvenience. It was lovely meeting you. Please feel free to contact us if we could be of any assistance to you in future. Take care! Warm regards, ACD Apartments team

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good Needs better cleaning services though Glass of water left beside main bed Not spotless at all!
Stayed 5 nights in Nov 2018

10/10 Excellent

Tanya, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice property, lovely outlook over the city great amenities but no hairdryer in room
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

2/10 Terrible

Rachel, NSW

Disliked: Property conditions & facilities, room comfort
Terrible
Got Double beds instead of queens , no hot water in any shower for the whole weekend. Very small apartment, and it’s on wrong side of Docklands , like no restaurant or shops ... don’t won’t to stay that side of Docklands or that apartment again ...
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Apartment stay with city views
The apartment was excellent with very good city views, close to city and shops, public transport nearby. My only comment is no room maintenance at all in the 15 days stay and it was done only when explicitly asked after 15 days.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, easy to find.
Always good to stay in docklands
Stayed 2 nights in Jan 2018
Response from Turnkey Team on 31 Jan 2018
Hi Wayne, Thank you for your review! Docklands certainly is a wonderful area of Melbourne, we are happy to see you enjoyed your time here with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good! Clean, new and great view. Would recommend this apartment to everyone
Stayed 5 nights in Dec 2017
Response from Turnkey reservation team on 14 Dec 2017
Dear Anonymous, We really appreciate your feedback and glad you have a good stay. Please feel free to contact us if we could be of any assistance in the future. Warm regards, Turnkey team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a great location! The apartment had great facilities to make our stay very comfortable. The views were stunning & the pool area beautiful. The only suggestion would be to check the programs previous guests have saved on the FOXTEL box - the ones stored were not appropriate for family viewing.
Stayed 4 nights in Nov 2017
Response from Turnkey - Docklands on 8 Dec 2017
Dear Anonymous, We thank you so much for your time in putting the review. We are glad you have a good stay with us. We will investigate your feedback on Foxtel seriously and again improve to ensure most comfort to all of our guests. We look forward to see you again in future. Please feel free to contact us if we could be of any other assistance. Warmest regards, Turnkey team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Modern apartment close to trams
Good things first: great heated pool, nice rooms, excellent entertainment (got netflix foxtel and youtube), free (fast) wifi, nice water pressure, great washing machine and dryer, nice city view, close to trams, there's Woolworths close by. Now, the negatives: called the day before and was told to call 30 mins before arriving, did that and asked to go straight to property, only to be told when we got there that we need to go back to check in place, it is not far but when you have light festival in docklands and sport going on at etihad stadium turns out to be a nightmare - took us 30 mins or so to get back there, still wondering why not just tell us to come here in the first place. was booked for 2 bed 2 bath but got 2 bed 1 bath, misleading info. limited cutlery and utensils, no can opener / peeler, only 2 teaspoons, but lots of knives. top shelf in the kitchen and wardrobe not for normal people, they're too high. if they improve these, won't hesitate to come back.
Stayed 6 nights in Jun 2017

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view!!
Apartment was beautiful with amazing views of the city. I will definitely stay here again!! Thanks for your immediate attention and accommodating, my mistake with picking up the keys. Your assistance was greatly appreciate Julian!
Hi Laura, Thank you so much for your feedback and glad to hear you had a pleasant stay. We strive to provide most comfort to our guests and will be pleased to having you stay with us again. Take care. Kind regards, Turnkey Accommodation Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient apartment
So convenient and free zone tram station is at the doorstep. Apartment is very clean and spacious. The only thing is that you need to bring your own hairdryer and slippers.
Stayed 3 nights in Sep 2018

8/10 Good

Yiu Fai Alan

Liked: Staff & service, property conditions & facilities, room comfort
Amazing enviroment
The room is very spacious and comfortable. The view was stunning, environment was good. However cleaning services are provided in each week instead of everyday. The iron board which was old and shabby should be replaced.
Stayed 7 nights in May 2018

8/10 Good

christine

Liked: Cleanliness, property conditions & facilities, room comfort
煮飯抽氣差