All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
room was very old booked room with kitchenet only had a microwave oven,no plates or cuttery,no milk very poor
Peter
Stayed 1 night in Dec 2023
8/10 Good
David
26 Nov 2023
David
Stayed 1 night in Nov 2023
2/10 Terrible
Hussein
Business traveller
11 Nov 2023
Disliked: Staff & service, amenities
Manager was really horrible.
Hussein
Stayed 1 night in Nov 2023
Response from Vic on 11 Nov 2023
Hi Hussein Hussein and Maya Kanjo, You were lucky I let you stay last night as Hussein is supposed to be blacklisted because of thrashing and smoking in the room in the past but I let you stay as it was late and everywhere is fully booked. If you rang, then definitely wouldn't have taken this booking On check-out, you were swearing and verbally abusing me to hurry up while I checked the room. I will let other guests decide with this 1-star review. This is obviously an abuse of the review feature of the platform. I'm not going to waste my time with this review. We wish you all the best. Regards, VictorManagerThe Mulgrave Motel
8/10 Good
Blanqui
Travelled with partner
31 Oct 2023
Liked: Staff & service
We stayed one night to have a rest after long flight and it was what we were expecting about property. Staff are friendly and willing to help. Great customer service
Nice to be greeted with a smile.
after a long drive and a busy afternoon it was good to be able to put the feet up.
Room was a good size with large ensuite and a good shower water pressure.
no on site restaurant but a short walk across the road to the local club/pub had plenty to offer.
Bryan
Stayed 1 night in Oct 2023
Response from sarah on 8 Oct 2023
So nice to hear positive feedback. Thanks for taking the time to "make my day" with this review!Sarah
Older hotel but still comfortable. Modernised bathroom was nice but uncomfortable to have a shave. Need to kneel on the floor to see one's face. Plenty of wall space to have a normal height mirror installed. Maybe an ideal bathroom for children or midgets?
MARK
Stayed 2 nights in Aug 2023
Response from Victor on 1 Sept 2023
Hi Mark,Thank you for staying with us mate and for taking the time to post a review of 8 out of 10. Good to know that you liked and appreciated the complimentary upgrade to our our renovated bathroom. Normally, I would have looked the other way but with all due respect mate, I'm 5'2 and majority of our guest are not as tall as you are but describing our room for midgets or children is totally uncalled for. I've stayed and managed accommodation for the last 20 years and I'd say the size of our room is well within industry standard and definitely not a "hobbit sized" bathroom if that's what you mean. Thanks again for your your business and I do hope you find accommodation suited to your height requirements in your future travels. Stay safe and all the best. Kind regards, VictorManager The Mulgrave Motel
Sarah and Victor were very accommodating and attentive. The property is well taken care of and has all the basics you would like in a motel. Would definitely stay again if I have to visit the area.
Maria
Stayed 3 nights in May 2023
Response from Vic on 11 May 2023
Thanks Maria, We just released 5 new Queen bathrooms that was recently renovated so hope to see you again on your next visit. :-) Regards, Victor and Sarah
Loved the flower baskets! The lady in reception was incredibly obliging and helpful. Room was furnished nicely and bathroom was big and reasonably updated.
June
Stayed 1 night in Mar 2023
Response from Vic on 11 May 2023
Thanks June, We just released 5 new Queen bathrooms that were recently renovated so hope to see you again on your next visit. :-) Regards, Victor and Sarah
We (family of 4) stayed for 4 nights over this motel, very friendly welcome from reception and staffs. The motel vacuum and tidy up your room daily. Comfy beds and hot showers from the room, aircon provide a comfort stay. Recommended for your next stay.
Best value for money.Very pleasant office staff,welcoming and attentive. We received an upgraded room newly renovated. Comfortable and spacious, Close to major motorway, shops and to a hotel for meals accross the street. The free drinks and chocolates were appreciated.
Peter
Response from rob on 11 Jan 2023
Thank you Peter for taking the time to review our Motel we appreciate the time it takes and the feed back we receive. We are pleased you enjoyed your stay
I had a wonderful experience at the Mulgrave Motel. I checked in quite late in the evening and was greeted by Victor who was very friendly and welcoming. He gave me a room upgrade, chocolates and drinks upon arrival. I had a very comfortable stay that evening. The room was clean and very well presented. I would stay at the Mulgrave Motel again next time I'm in Melbourne. Thank you Victor and the team.
Room was clean and fresh. Easy parking, convenient location with walkable dining options. Super friendly service.
Alan
Stayed 1 night in Aug 2022
Response from sarah on 7 Sept 2022
Thanks Alan,Lovely to hear. Hope to see you again.Vic and Sarah
8/10 Good
robert
16 Jun 2022
Liked: Cleanliness, staff & service
robert
Stayed 1 night in Jun 2022
8/10 Good
Premkumar
Travelled with family
18 Apr 2022
Liked: Cleanliness, staff & service
Premkumar
Stayed 2 nights in Apr 2022
Response from sarah on 19 Apr 2022
Look forward to seeing you again .
8/10 Good
Michael
Business traveller, Travelled with partner
5 Apr 2022
Liked: Cleanliness, staff & service, amenities
no water pressure in the shower
Michael
Stayed 2 nights in Apr 2022
Response from Vic on 6 Apr 2022
Hi Mike,
Thanks for staying with us and for posting a review. I'm so sorry to hear about that. Would have been great if you let us know about the issue so we could have move you to another room and rectify the issue straight away. Anyway, thanks gain mate for staying with us and rest assured that that it has been attended to. Hope to see you again Mike. Stay safe and all the best. :-)
Kind regards,
Victor
Manager @ The Mulgrave Motel
Hi Michelle,
Thank you so much for staying with us and for posting an awesome 5 star review! We’re so happy to know that you enjoyed your recent stay with us and everything went well. I will definitely let the rest of the staff know that they did an excellent job. It’s really heartwarming to read feedback that’s short and sweet. We hope to see you next time on your next visit to Mulgrave. Stay safe and all the best. :-)
Kind regards,
Victor and Team
@ The Mulgrave Motel
The staff charge me 250$ for litte thing broken in shower which was the accident but he dnt listen to me and charge me 250$ . Will never going back there very bad experience
Kaljinder
Stayed 1 night in Mar 2022
Response from Vic on 29 Mar 2022
Hi Kaljinder,
Thank you for staying with us and I'm so sorry to hear you had this issue. Honestly, I would also be upset if I were in your situation. We had a good start providing late check-in instructions and everything was going well and you seem like a reasonable person to deal with. First of all, it's not a 'little thing' that was broken and if it was, then I would have definitely let it slide. We had guests that broke a kettle, broke the table leg or even broke the toilet seat and I didn't charge them for it as I can fix it ourselves. It was the tiled soap holder that was broken and it cost us more than $250 for parts and labor to have it fixed and we didn't attempt to charge your card further not to include the few days that we are unable to sell the room as it was under maintenance. It's really disheartening that we have to end your booking this way. You were very friendly and left the room clean and tidy but unfortunately, this has to be done. Thanks again Kaljinder and I hope you and your family had a safe trip back home. Please don’t hesitate to contact us further should you wish to discuss your recent experience with us as we endeavor to meet or exceed the expectations of our guests. Stay safe and all the best.
Kind regards,
Victor and Team
@ The Mulgrave Motel
The motel was very pleasant especially Sarah who went out of her way to ensure that my stay was pleasant
Constanze
Stayed 8 nights in Jan 2022
Response from Vic on 20 Feb 2022
Hi Constanze,
Thank you so much for staying with us and for posting an awesome 10 star review! We’re so happy to know that you enjoyed your recent stay with us and everything went well. I will definitely let Sarah know that she did an excellent job. We hope to see you next time on your next visit to Mulgrave. Stay safe and all the best. :-)
Kind regards,
Victor and Team
@ The Mulgrave Motel
Hi Nigel,
Thanks for the review mate and for staying with us. Hope to see you again in the near future. Stay safe and all the best.
Kind regards,
Victor and Team
8/10 Good
Anthony
Business traveller
17 May 2021
Liked: Cleanliness, staff & service, room comfort
Ist room very dated but 2nd room very good
Anthony
Stayed 2 nights in May 2021
Response from Vic on 18 May 2021
Hey Anthony,
Thanks for staying with us and for posting a review. Good to know that you enjoyed your recent stay with us. Hope to see you again on your next visit to Mulgrave. Stay safe mate and all the best! :-) Cheers, Victor and Team @ The Mulgrave Motel
Great location for the purpose of our visit. Very friendly helpful staff; rooms were very clean and comfortable.
Matthew
Stayed 2 nights in Apr 2021
Response from Vic on 30 Apr 2021
Hey Matt! Thanks for staying with us and for posting an awesome perfect review! Happy to know that you enjoyed your stay with us. We hope to see you again next time on your next visit to Mulgrave. Stay safe mate and all the best. Please give our regards to everyone. :-) Cheers, Victor and Team @ The Mulgrave Motel
6/10 Okay
Verified traveller
Travelled with partner
23 Apr 2021
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly service, comfortable beds and decent bathroom with hooks on the door (so desirable and rarely found). Windows though were dirty and the room would benefit from a good dusting.
As the noise level from Dandenong Road is so high, it is a shame there is not better sound proofing of rooms.
Verified traveller
Stayed 1 night in Apr 2021
Response from Vic on 25 Apr 2021
Hi,
Thank you for staying with us and for taking the time post a review. While we value your privacy, it would have been greatly appreciated if you did not stay anonymous so we can identify which room you were referring to or at least made reception aware of this issue so we can rectify it immediately. This is why we send a Welcome SMS to encourage real time feedback from our guests. We pride ourselves with clean and affordable accommodation so rest assured that we will take this matter on board. With the road noise, compared to other Motels that are directly located on main highway, our Motel is 3 houses away from the main road so that makes a lot of difference in terms of minimising road noise. We sincerely apologise if this affected your stay with us. Please don't hesitate to contact us anytime to discuss more details about this issue. Thanks again and we wish you all the best. Stay safe and have a lovely day. Kind regards, Victor and Team @ The Mulgrave Motel
Hey Corey! Thank you so much for staying with us and for posting such an awesome review! Good to know that you enjoyed your recent stay at our Motel. We hope to see you again mate on your next visit to Mulgrave. Stay safe and all the best Corey! :-) :-) Kind regards, Victor | Manager @ The Mulgrave Motel