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Reviews of Southbank Apartments - Freshwater Place

4 out of 5
Southbank Apartments - Freshwater Place
1 Freshwater Place, Southbank, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 131 out of 232 reviews" "
Rating 8 - Good. 65 out of 232 reviews" "
Rating 6 - Okay. 25 out of 232 reviews" "
Rating 4 - Poor. 7 out of 232 reviews" "
Rating 2 - Terrible. 4 out of 232 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Cleanliness
View 10 Restaurants 10 Keys -no wifi ,no luggage rocks,no for cloths,not when we arrived later we got them One key instad of 2 No explanation how to use intercom system Nonexplanation how to behave in fire Well equiped Very comfortobal stay
Stayed 8 nights in Jan 2024

10/10 Excellent

Dennis

Liked: Cleanliness, room comfort
Perfect spot,great apartment
Stayed 4 nights in Dec 2022
Response from FWP on 11 Feb 2023
Dear DennisThank you for the fantastic score for your stay at Freshwater Place. We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

10/10 Excellent

Dennis

Stayed 5 nights in Nov 2022
Response from FWP on 23 Nov 2022
We appreciate the fantastic post-stay rating Dennis. We certainly value your loyalty and would love to see you back soon.Guest Services Team

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location, very clean. The only thing was that couldn’t use the washing machine which was an inconvenience but we managed.
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Lady allocated to us was helpful, good location and overall good place.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

sargon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

C D

Travelled with family
Liked: Cleanliness, room comfort
Great location and service
Stayed 5 nights in Mar 2020
Response from The Southbank Apartments Team. on 5 May 2020
Dear Valued Guest, Thank you for booking with us and taking the time to provide us with your 10 out of 10 rating. We are glad to see that our location and service exceeded your expectations. Best regards.

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2017
Response from The Southbank Apartments Team on 18 Mar 2020
Dear Valued Guest, Thank you for providing us with your rating. We hope you enjoyed your stay with us. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 14 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the property is clean and well maintained.
Stayed 6 nights in Dec 2019
Response from Robin on 8 Jan 2020
Hello, Thank you kindly for you feedback. I will pass on this to our teams. Thank you again, Kind Regards, Robin

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was amazing and a very nice place to stay.
Stayed 2 nights in Dec 2019
Response from Robin on 29 Dec 2019
Hi There, Thank you so much for your great feedback. Please come stay with us again :) Kind Regards, Robin

8/10 Good

Tony B.

Liked: Cleanliness
Great Location ... not easy to check on
We have stayed at Freshwater Place twice. BOTH times it was complicated to "check in." This is because the building is mostly residential ... and front desk does NOT support VRBO clients. The location is perfect and the building is very nice. HOWEVER, you have to watch a video and get approved to use the gym. It takes 30 mins to get approved for a 60 minute workout.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Location is good but the apartment is getting a bit tired and the wifi didn't work at all.
Stayed 2 nights in Nov 2019
Response from GM on 30 Dec 2019
Thank you so much, please advise of the apartments number so that we can check it and make sure it exceeds your expectations next time.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Robin on 18 Nov 2019
Thank you kindly for you feedback. Kind Regards, The Southbank Apartments Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable apartment in terrific location. Professionally greeted and introduced into the apartment with ease. Our apartment was on the 25th floor with wonderful views of the river, bay and city. Will return again and have no hesitation in recommending this apartment number 2509. Dallas and Toni.
Stayed 2 nights in Oct 2019
Response from Robin on 18 Nov 2019
Dear Dallas and Toni, Thank you for your amazing feedback. We endeavor to make our guest have the best experience during their stay with us. We look forward to see you again. Kind Regards, The Southbank Apartment Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Well appointed. Wonderful management team
Stayed 3 nights in Oct 2019
Response from Robin on 18 Nov 2019
Hello, Thank you for taking the time to tell us of your experience. Kind Regards, The Southbank Apartments Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops, ammenities and restaurants . The room was fully self contained
Stayed 2 nights in Oct 2019
Response from Robin on 18 Nov 2019
Hello, Thank you kindly for your feedback. Do contact us for your next stay :) Kind Regards, The Southbank Apartment Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant view!! We asked for it in advance, and it made a huge difference
Stayed 2 nights in Sep 2019
Response from Robin on 18 Nov 2019
Hello There, Thank you for your kind review. Do advise us for your next visit :) Kind Regards, The Southbank Apartment Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great - central to everything. The apartment was lovely and had everything we needed. The service was excellent - friendly, informative and efficient. We will definitely stay there again and recommend it to friends and family.
Stayed 2 nights in Sep 2019
Response from Robin on 18 Nov 2019
Hello, Thank you for your amazing feedback. We endeavor to make our guest have the best experience possible. We look forward to your next visit with us. Kind Regards, The Southbank Apartments Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will use again
Amazing :-)
Stayed 2 nights in Aug 2019

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amenities. Friend staff and easy check in.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located, spacious, well-equipped, beautiful garden and indoor pool on the 10th floor, IGA and wide variety of take away food shops right outside.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming when we check in. Place was in the perfect location, very tidy abd had the kitchen needs we required.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view's and frendly staff and residants. Hop,skip and jump to crown !, 😆
Stayed 2 nights in Jul 2019

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location and property.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was great beautiful views well worth the money...My husband got for me as I have been sick and going through chemo therapy and in and out of hospital and it was my birthday he wanted to surprise me which he did. My husband had organised a couple of family members to meet us at the appartments as he had also made 9pm dinner arrangements at crown casino. As we were getting ready we had foxtel on the tv on the music channel when a couple of family members arrived. As we were about to leave for dinner he received a phone call stating that we are having a party and that we had 15 min to pack our stuff and and leave the premises....as you could imagine we were a little confused about this. We tried to talk to the lady asking what is it we had done to deserve this treatment she insisted we were having a party and we have to leave right away with no refunds. We then showed her There was no party there only 1 friend my mum and dad and my uncle and auntie there and we were just about to walking out the door as we had a 9pm dinner booking. They did not care about this and insisted that we had to leave ASAP she then went and got security we have not long arrived and had the apartment booked for the weekend...due to this happening we missed our dinner arrangements and had to leave ASAP in disbelief. I have never been so disappointed and so disgusted by the treatment we received it was my 49th birthday we are not kids and didn’t deserve to be treated this way very disappoint
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing , there was no tooth paste which was annoying Other than that had a good time
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities. Great location and view. Felt at home right away, communication and instructions were excellent. Definitely a memorable stay, will be back again.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Facilities were great however the induction is quite annoying
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view
Check in was a convoluted process, however the staff were amazing and the view was incredible, I’d stay again in a heartbeat
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

4/10 Poor

John

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
If you’re travelling the very annoying thing being there is no where to store your bags before check in and after check out
Stayed 2 nights in Jan 2019

10/10 Excellent

Kent M.

Perfect Location
Great building, great amenities and amazing location.
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Left the car in the car park and walked everywhere. Good security in the building too. The apartment was well set up and the kitchen had plenty of crockery etc.. We didnt cook though. The bed was comfy and the small balcony overlooking the Yarra was great for the NY fireworks. Furniture getting a bit tired and carpet in bad need of stretching plus there was a large crack on the mirror in the bathroom door. The walls could also do with a freshen up. Overall very enjoyable. The guy who met us at the property was great and showed us everything we needed to know. Would definitely stay again.
Stayed 2 nights in Dec 2018

6/10 Okay

Savanah, Melbourne

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay in room 2712 Veiws were good and loaction was great however.... Floor boards had big air bubbles underneath which made some places weird to walk on, broken blinds that couldn't come down, the bench looked like it hadnt been wipped down there was stains and cup marks still on there.. aircon didnt work so the room was veryy hot and couldnt even open no windows or nothing! Oh and one of the wheels on one of the beds was just sitting there so when you sit on it.. it broke! Then get charged a 50$ weekend check in fee when we checked out that wasn't specified on the site prior to booking! Disappointing is and understatement!! Wouldn't stay here again.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Great Location, the property interior was nothing like the photo shown to sell it.
Stayed 3 nights in Oct 2018

8/10 Good

Shane, Ballarat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , clean room and very helpfully booking on arrival.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
great experience in booking in & comfortable property
Stayed 2 nights in Sep 2018

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to convention centre. The mattress was a bit soft and the shower was a water saver with the flow not very strong. Better shower in the pool area. Pool area was great.
Stayed 5 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and luxurious
Million dollar view, very quiet, great beds, easy for shopping and so close to the Yarra - will go again
Stayed 2 nights in Jul 2018