Full-sized fridge, microwave, oven, stovetop
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Reviews of South Yarra Claremont Apartment

3.5 out of 5
South Yarra Claremont Apartment
7 Claremont St, South Yarra, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 3 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

8.6/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

CATALINA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor excuse for accommodations
Im literally locked out of my apartment because the one key they gave me stopped working, actually the door stopped responding to the key. There is no one to call to help, this is more of an air bnb with a random number attached to it and no one on the other end. I’m staying here two weeks. Last week I had to call five times to get a response to have someone come fix the microwave. Also, check is a joke. They email you a number to call five minutes before your reservation starts. Then you call the number and a guy yells in hard to understand English that he’s waiting at the building with a key. What?! Thanks for the lead time. Did I mention the fact that I’m currently locked out and no one is picking up at the one number they provide... yeah. Book anywhere. This place is horrid. Also hotels.com takes absolutely no responsibility for the establishments they offer on here. I was told they’re sending an email... geee thanks 😒
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The communication could be better, There were stains on the carpet by the bed . We were not told about the construction noise across the road which starts very early in the morning. Apart from those 3 things the appartments was very comfortable and clean
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Modern, but disappointments abound.
Was disappointed on arrival to find that parking was not included, and nowhere could be recommended. The lady who met me informed me that I should have booked parking with them separately, and that it was not now available. This was not however suggested in the listing for the room on Hotels.com and I had to park in a garage around the corner which was not only inconvenient, but which cost me in excess of $100 for the duration of my four night stay. This was not the greatest first impression. Room was clean and modern, but basic. No maid service is offered, so the room was not cleaned in four days. Wifi did not work so I had to use my data for the length of my stay. Bathroom is small and sparsely furnished, with no counter to place items on. Had to spend most of the time I was in the room with the blinds lowered as the room looks directly into the opposite apartments. Bed was comfortable, though furnishings and comforts were sparse and seemed like an after thought. (TV was located in a strange position which made it difficult to watch.) As a single guy, I can live with most of these small inconveniences, but for what I ultimately paid when you include extra unexpected charges for parking, it wasn’t worth it. I have stayed in nicer places for less money around the world, and feel that this is indicative of most Australian services where there is little care factor about the consumer experience, and where ‘caveat emptor’ is the order of the day.
Stayed 4 nights in Dec 2019
Response from Kim Yan on 29 Jan 2020
We don’t have car parking for this property, and what the lady said is we can help you to arrange one and it also costs money to rent. Not every property has car parking in Australia.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was the key thing very close to tram, train and buses
Stayed 5 nights in Nov 2019
Response from Mona on 2 Dec 2019
Thanks for your stay with us and see you next time.

10/10 Excellent

BERNICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, Good value !
Good place, Good value ! I will book again if i come to Melbourne! Near station, supermarket. quiet & peaceful place to stay
Stayed 10 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利なロケーション
鉄道のサウスヤラ駅に近く、トラム58番も利用できます。 フロントはなく、アパートメントの管理スタッフに電話で連絡してカードキーを受け取る方法です。 Wi-Fiを利用できますが、速度が遅いです。 部屋は生活ができるように必需品は揃っています。アパートメントの近くにアジア系食材、チャイニーズ、コリアン、日本の食材や調味料などを買うことができるスーパーマーケットもあります。 オーストラリアン オープンテニスの開催時期でしたが、会場へ行くにも便利なロケーションでした。鉄道で一駅のリッチモンドからも会場入口へ行けます。もちろんフリンダースストリートからもいけます。 市内中心街のホテルよりコストパフォーマンスは良かったです。
キッチンとベッドルーム
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
チェックインカウンターがなかった為、部屋の鍵がホテルの建物の前の自転車のキーボックスにあるみたいだったのですが、なかなか探せなく、大きい荷物をたくさん持ったままかなり探し歩きました。 結局、電話をすることになり、英語が話せないのですがなんとかやりとりをし、部屋まで案内してもらいました。 また、3週間ほど滞在しましたが、部屋の掃除が1度もなく、部屋に掃除機などがあったのでおそらく自分たちでやれということだったのかもしれませんが、週1どくらいはやってほしかったです。 その他に関してはとてもよかったので、満足してます。
Stayed 21 nights in Dec 2019