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Reviews of Quest Sanctuary Lakes

4 out of 5
Quest Sanctuary Lakes
9 Greg Norman Drive, Point Cook, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 188 out of 321 reviews" "
Rating 8 - Good. 94 out of 321 reviews" "
Rating 6 - Okay. 29 out of 321 reviews" "
Rating 4 - Poor. 8 out of 321 reviews" "
Rating 2 - Terrible. 2 out of 321 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities
Stayed 3 nights in Mar 2024
Response from Jazmine on 3 Apr 2024
Thank you for your review, John!We appreciate the feedback.Please don't hesitate to speak to our friendly staff if there is anything we can do to make your stay more comfortable in future.Hope to see you again soon :)

10/10 Excellent

Malcolm

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
enjoyed that was safe and quiet.
Stayed 2 nights in Mar 2024
Response from QSL Team on 18 Mar 2024
We appreciate your time to give us a nice review. The team is happy to see that you enjoyed your stay with us Mr. Malcolm. We hope to see you soon again!

4/10 Poor

monique

Stayed 1 night in Mar 2024
Response from Jazmine on 3 Apr 2024
Thank you for taking the time to review, Monica.Please reach out to our friendly staff if there is anything we can provide to make your stay a pleasant experience.

8/10 Good

Rajinderdave

Travelled with family
Liked: Cleanliness, property conditions & facilities
Should change bedsheets more often, only change once in 7 days
Stayed 7 nights in Jan 2024
Response from QSL Team on 27 Jan 2024
Dear Rajinderdave,Thank you for the feedback!We usually do bedsheet change in every 3rd day. My apologies if it was not done in your case.Kind Regards,

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities
You get an entire apartment and it's very nice and very quiet.
Stayed 2 nights in Jan 2024
Response from Moyna on 27 Jan 2024
Dear Kristin,Thank you for writing feedback. We are glad to hear that you enjoyed nice and very quiet apartment.Look forward to seeing you again on another occasion!Kind regards,

10/10 Excellent

Akilimali

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from QSL Team on 17 Dec 2023
Dear Akilimali,Thank you for 5/5.Kind regards,

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
nice and close to the golf club
Stayed 2 nights in Dec 2023
Response from QSL Team on 14 Dec 2023
Dear Marcus,Thank you for the Feedback.Kind regards,

10/10 Excellent

Russell

Liked: Cleanliness, property conditions & facilities
Quiet and well presented
Stayed 1 night in Dec 2023
Response from QSL Team on 14 Dec 2023
Dear Russell,Thank you so much for the feedback! we are glad to hear that you enjoyed your stay.Kind regards,

10/10 Excellent

Akilimali

Stayed 1 night in Nov 2023
Response from QSL Team on 23 Dec 2023
Dear Akilimali,Thank you for 5/5.Kind regards,

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2023
Response from QSL Team on 4 Nov 2023
Dear Ashley,Thank you so much for the feedback! Glad to hear you enjoyed the stay.Kind Regards,

8/10 Good

Elissa

Stayed 1 night in Nov 2023
Response from QSL Team on 4 Nov 2023
Dear Elissa,Thank you so much for the feedback!Kind regards,

10/10 Excellent

Farrah

Liked: Cleanliness, property conditions & facilities
So much space! Clean and a lot of privacy
Stayed 1 night in Oct 2023
Response from QSL Team on 15 Oct 2023
Dear Farrah,Thank you for the feedback! we are pleased to hear that you enjoyed your stay.We do hope to see you again soon!Kind regards,

8/10 Good

Ritu

Stayed 4 nights in Sep 2023
Response from QSL Team on 8 Nov 2023
Dear Ritu,Thank you for rating 04/5.kind regards,

10/10 Excellent

Anita Fuentes

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from QSL Team on 10 Oct 2023
Dear Anita,Thank you for 10/10!Kind regards

8/10 Good

Bevan

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from QSL Team on 10 Oct 2023
Dear Bevan,Thank you for the feedback!Kind Regards,

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Would be ideal for a long-term stay. For a one-night stay a location with closer facilities would have been preferable.
Stayed 1 night in Sep 2023
Response from QSL Team on 5 Oct 2023
Dear Melissa,Thank you for the feedback!We do hope to see you again at QSL.Kind Regards,

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very large, clean apartment. Dishwasher was great. The indoor pool was very nice, you have to walk about 5 min to the function centre to use the pool.
Stayed 1 night in Sep 2023
Response from Moyna on 25 Sept 2023
Dear Lauren,Thank you for the feedback!Glad to hear that you enjoyed clean large apartment, and indoor swimming pool.Kind regards,

10/10 Excellent

Craig

Travelled with partner
Very nice affordable apartment, will be staying again!
Stayed 1 night in Sep 2023
Response from Jazmine on 21 Sept 2023
Thank you for taking the time to review Craig.We are so glad you pleased you had enjoyed your stay! We look forward to seeing again you soon. Take care.

10/10 Excellent

Janine

Liked: Cleanliness, property conditions & facilities
Great location next to Golf Course
Stayed 1 night in Sep 2023
Response from QSL Team on 10 Sept 2023
Dear Janine,Thank you for writing a review! Kind Regards,

6/10 Okay

Jacqui

I booked a studio apartment and got a 2 bed 2 bath townhouse with the main bedroom and bathroom locked. So had bedroom two and a small ensuite which were upstairs - this should have been communicated when you booked. If you have even limited mobility issues this would be a problem. The lawn to the courtyard wasn’t mowed, the carport and exterior needed a clean, there wasn’t a bath mat and only one mug (was cups and saucers). The receptionist was polite and helpful.
Stayed 2 nights in Sep 2023
Response from Sakia on 10 Sept 2023
Dear Jacqui,Thank you for leaving a feedback. I am sorry to hear that your experience was not great. Please kindly accept my sincerest apologise.I have discussed your feedback with our team to ensure that such issues do not recur.Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest.Kind Regards,

6/10 Okay

Aron

Business traveller
Disliked: Cleanliness, property conditions & facilities
Need attention to cleanliness.
Stayed 2 nights in Aug 2023
Response from QSL Team on 4 Sept 2023
Dear Aron,Thank you for writing a feedback. I apologise for any inconvenience you went through during your stay. I will discuss about cleanliness with HK supervisor and ensure that do not recur by taking appropriate actions on it.We hope to accommodate you again at QSL.Kind RegardsKind Regards

10/10 Excellent

Ander

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from QSL Team on 13 Aug 2023
good morning,we are so happy that you enjoyed your stay!we look for to having you com e back and stay.kind regards Jess

8/10 Good

Sui

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
QUIET
Stayed 1 night in Jul 2023
Response from QSL Team on 8 Aug 2023
Dear Sui,Thank you for rating QSL 4/05. Look forward to seeing you again in Quest Apartment Hotels.Kind Regards,

8/10 Good

kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
IT was a nice place to stay.
Stayed 2 nights in Jul 2023
Response from QSL Team on 11 Jul 2023
Dear Kenneth,Thank you so much for leaving us a feedback about your recent stay. We are glad to hear that you enjoyed your stay.Look forward to seeing you again soon!Kind Regards,

8/10 Good

malcolm

Business traveller
Reception french lady was excellent
Stayed 1 night in Jun 2023
Response from QSL Team on 11 Jul 2023
Dear Malcolm,Thank you for writing a feedback. We pleased to hear that you enjoyed your stay, and found team excellent.We do hope to see you again at QSL.Kind Regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot with great apartments
Stayed 2 nights in Jun 2023
Response from QSL Team on 14 Jun 2023
Dear John,Thank you so much for sharing your experience with us. We are pleased to hear that you had great stay with us here at QSL.Looking forward to see you again at our property.Kind Regards,

8/10 Good

Lana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall it was good but the hot water or lack there of was not great.. nor was the keycards for the door not working. But they were quick to get us another one even if it was at 11.30pm. They were polite and good to deal with too.
Stayed 1 night in Jun 2023
Response from QSL Team on 4 Jun 2023
Dear Lana,Thank you so much for reviewing our property. I am pleased to hear that overall was okay. However, please accept my apologise for inconvenience caused to you due to hot water and key issue. I will be sure to discuss with maintenance team and make sure that do not recur next time.Look forward to seeing you soon again at QSL!Kind Regards,

10/10 Excellent

Jeanette

Travelled with group
Liked: Amenities, property conditions & facilities
Nice apartment great parking
Stayed 1 night in May 2023
Response from QSL Team on 3 Jun 2023
Dear Jeanette,Thank you so for reviewing our property. Glad to hear that you enjoyed your stay.Look forward to seeing you soon again!Kind regards,

8/10 Good

Carmel

Travelled with partner
Very nice property, however rather sterile. Unfortunately there was no spare blankets and therefore the bed was very cold.
Stayed 1 night in Apr 2023
Response from Begum on 7 May 2023
Dear Carmel,Thank you so much for writing a review. My apologise there was no extra blanket. I will be sure to pass your comments to the supervisor so they will make sure it for future. I can assume how cold it was.However, I would request you please kindly ask to reception for an extra blanket and they will bring it to your apartment. Thank you again for your feedback, and hope to see you again in Quest Apartment hotels.Kind Regards,

10/10 Excellent

Nishant

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from QSL Team on 22 May 2023
Dear Nishant,Thank you for rating QSL 10/10.Kind Regards,

8/10 Good

rosaline

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from QSL Team on 29 Apr 2023
Dear Rosaline,Thank you for rating us 08/10. Have a lovely evening!Kind Regards,

10/10 Excellent

Gulshan

Liked: Cleanliness, property conditions & facilities
Very comfy and affordable place to stay.
Stayed 1 night in Apr 2023
Response from Begum on 25 Apr 2023
Dear Gulshan,Thank you for writing for feedback. I am please to hear that you enjoyed your stay.Hope to see you again soon!Kind Regards,

10/10 Excellent

neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay
Response from Begum on 25 Apr 2023
Dear Neil,Thank you so much for writing a feedback. Glad to know that you enjoyed your stay.Kind Regards,

10/10 Excellent

ISHIZUKA ANA CRISTINA

Travelled with family
Liked: Property conditions & facilities
The close proximity to shops and the sports club and spa made our stay very comfortable.
Stayed 9 nights in Mar 2023
Response from Mandy on 5 Apr 2023
Dear Ishizukaana,Thank you so much for the feedback. We are overjoyed to read your 5-star review and glad to hear you had a great stay at QSL.Look forward to seeing again soon!Kind Regards,

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, room comfort
Property needs maintenance/upgrade. First thing you see are curtain tracks hanging off wall, curtains hanging off tracks, no runners or missing hooks!!! Bathroom walls with water damage & mould. Walls with missing paint & patching.
Stayed 2 nights in Mar 2023
Response from QSL Team on 7 Apr 2023
Dear Karen,Thank you for your feedback. We’re sorry to hear that you had a negative experience.. We’re constantly striving to improve our service, so we’ll consider your feedback in our efforts to do so.Again, I am sincerely apologised for inconvenience you went through during your stay. Kind Regards,

10/10 Excellent

Matthew, Darwin City

Response from QSL Team on 25 Apr 2023
Dear Matthew,Thank for rating 5/5.Kind Regards,

8/10 Good

TANYA

Stayed 3 nights in Mar 2023
Response from QSL Team on 30 Mar 2023
Dear Tanya,Thank you for providing feedback. We believe feedback is an opportunity to learn more about the property and our services. We do work every to improve.See you again!Kind Regards,

10/10 Excellent

Kritesh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from QSL Team on 30 Mar 2023
Dear kritesh,Thank you for giving 5/5. We do hope to see you again at QSLKind Regards,

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, room comfort
Really enjoyed our stay. Perfect if you're having a longer stay and have a car. The area has plenty of facilities (shops, restaurants etc) and it's a relatively short drive into Melbourne city. The apartments are spacious, clean and well maintained and the staff are extremely helpful
Stayed 14 nights in Jan 2023
Response from Moyna on 7 Feb 2023
Dear Jacob,Thank you for the review our property, glad to hear you had an wonderful stay.Kind regards,

8/10 Good

Verified traveller

Travelled with family
Ok
Property manager was great, the furnishings such as the lounges are getting tired when you can feel the springs, all the pillows where the tired, hard and flat. Place is nice just needs an update.
Stayed 1 night in Jan 2023
Response from Moyna on 29 Jan 2023
Dear Guest,Thank you so much for the feedback, and for your recommendation. We have already started upgrading few things and few apartments are done already.We do hope to see you again.Kind Regards,

8/10 Good

Gary

Stayed 1 night in Jan 2023

10/10 Excellent

RUJIRA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay. Spacious, clean and good value. The property is in golf club and lake resort. Such a beautiful area.
Response from Moyna on 14 Jan 2023
Dear Rujira,Thank you so so much for taking your time to write a feedback. I am pleased to hear that you had a pleasant stay at Quest Sanctuary lakes.I do hope to see you on another occasion.Kind regards,

4/10 Poor

Darren

Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Magdalena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant 1 night stay. Very hospitable people.
Stayed 1 night in Jan 2023
Response from Moyna on 14 Jan 2023
Dear Magdalena,Thank you so much for taking time to write a feedback. We glad you enjoyed your stay.Kind regards,

10/10 Excellent

Sayeed

10/10 Excellent

Barry

Liked: Cleanliness, room comfort
Great stay
Another good stay and look forward to our next
Stayed 4 nights in Jan 2023
Response from Moyna on 14 Jan 2023
Dear Barry,Thank you so much for your lovely comments.We look forward to seeing you again soon.Kind regards,

10/10 Excellent

Martin

Stayed 1 night in Dec 2022

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Moyna on 14 Jan 2023
Dear Chris,Thank you so so much for the feedback.Kind Regards,

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, went out of their way for us to change our apartment to queen and two singles even though wotif had not passed on the message for this room configuration. Will be definitely staying again
Response from QSL Front Desk Team on 28 Dec 2022
Dear Naomi,Thank you for choosing Quest Sanctuary Lakes for your stay, thank you so much for the feedback.We do hope to seeing you again soon.Kind regards,

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities