Nightcap at Skyways Hotel Reviews

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Reviews of Nightcap at Skyways Hotel

Nightcap at Skyways Hotel

113 Matthews Ave, Airport West, VIC

7.0

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Okay

Kyle

9 Mar 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

Stay was fine. No one at the front desk for check in as she was working the bar as well. Card wouldn’t work when I did get checked in and had to be set up again immediately.

Stayed 1 night in Mar 2024

Response from Sarah - Nightcap at Skyways on 10 Mar 2024

Hi Kyle,Apologies for the delay with checking in and the issue with your room card, glad we got that one sorted out quickly for you.hope to see you returning soon.Thank you

10/10 Excellent

chris

Travelled with partner

9 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Reasonable price, great bistro attached, close to kmart, harris scarfe etc.

Stayed 1 night in Feb 2024

Response from Jason Watkins - Nightcap Skyways on 13 Feb 2024

Thanks for taking the time to provide some feedback from your stay with us Chris.

8/10 Good

Michelle

Travelled with family

27 Jan 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Jan 2024

Response from Jason Watkins - Nightcap Skyways on 13 Feb 2024

Thanks for taking the time to provide some feedback from your stay with us Michelle.

10/10 Excellent

Wendy

Travelled with family

25 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice room comfy bed, lovely staff, food not bad and great location to airport

Stayed 1 night in Jan 2024

Response from skyways on 26 Jan 2024

Hi Wendy, We were very pleased you enjoyed your experience with us and hope to see you back again soon.Kind Regards,Management Team

8/10 Good

Philip

Travelled with group

24 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay when travelling

Stayed 1 night in Jan 2024

Response from Jason Watkins - Nightcap Skyways on 27 Jan 2024

Thanks for taking the time to provide some feedback from your stay with us Philip.

6/10 Okay

Nicole

22 Jan 2024

Stayed 1 night in Jan 2024

Response from Jason Watkins - Nightcap Skyways on 27 Jan 2024

Thanks for taking the time to provide some feedback from your stay with us Nicole.

10/10 Excellent

Abigail

Travelled with family

11 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great place for a short stay. Close to the Melbourne airport as well. Very clean.

Stayed 1 night in Jan 2024

Response from Skyways on 11 Jan 2024

Hi Abigail, We were pleased you enjoyed your stay with us and look forward to seeing you back here again soon.Kind Regards,Management Team

8/10 Good

Nova

Travelled with partner

8 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good

Stayed 1 night in Sep 2023

Response from Jason - Nightcap Skyways on 8 Jan 2024

Thanks for taking the time to provide some feedback following your stay with us.

10/10 Excellent

Daniel

31 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A nice hotel, and easy to get to the airport via public transport.

Stayed 1 night in Dec 2023

Response from Jason - Nightcap Skyways on 31 Dec 2023

Thanks for taking the time to provide some feedback from your stay with us Daniel.

10/10 Excellent

John

Business traveller

13 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2023

Response from Sarah - Nightcap at Skyways on 10 Mar 2024

Thanks for the 5 stars - We hope to see you again soon John.

6/10 Okay

Ben

Business traveller

5 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were helpful and cheerful. Room was really quiet. Bed was way too soft for me . I didn’t ask if anything else was available. Had a one night stay ,so I just sucked it up . Location near big shopping centre and transport links ,awesome. Thankyou.

Stayed 1 night in Dec 2023

Response from Skyways on 5 Dec 2023

Hi Ben, Thank you kindly for your review.Kind Regards,Management Team (Nightcap)

10/10 Excellent

Susan

28 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2023

Response from Jason Watkins - Nightcap Skyways on 1 Dec 2023

Thanks for the review Susan.

10/10 Excellent

Raymond

27 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

property was easy to find . plenty of parking area. staff were helpfull ,prompt and polite room was excellent

Stayed 1 night in Nov 2023

Response from Jason Watkins - Nightcap Skyways on 1 Dec 2023

Thanks for taking the time to provide some positive feedback from your stay with us Raymond.

10/10 Excellent

Jennifer

27 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2023

Response from Jason Watkins - Nightcap Skyways on 1 Dec 2023

Thanks for the review Jennifer.

8/10 Good

Alastair

Business traveller

26 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lack of dedicated check in staff, only busy “gaming staff or security to handle front desk.

Stayed 1 night in Nov 2023

Response from Jason Watkins - Nightcap Skyways on 1 Dec 2023

Thanks for taking the time to provide some feedback from your stay with us Alistair, we have the reception covered during the main hours however do rely on security and gaming staff later in the evening.

10/10 Excellent

cindy

16 Nov 2023

Stayed 1 night in Nov 2023

Response from Jason Watkins - Nightcap Skyways on 27 Nov 2023

Thanks for taking the time to post a review Cindy.

10/10 Excellent

Justin

15 Nov 2023

Stayed 1 night in Nov 2023

Response from Skyways on 17 Nov 2023

Hi Justin, Thank you for your positive feedback. We were pleased you enjoyed your stay with us and look forward to seeing you back here again soon.Kind Regards,Management Team (Nightcap)

8/10 Good

Tiffany

Travelled with partner

21 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was an awesome little hotel close to the airport and a shopping center! The staff were very friendly and helpful! The room was affordable, clean, and convenient for our early flight the next morning. It had a really cool restaurant with delicious food too! It's location is exceptional, being close to the airport, and there's a massive mall right across the street! We were able to get some last minute things within walking distance, and there were lots of food options. Our Uber had no trouble finding us, and the owner was so kind to help us with getting our many suitcases outside. He was so helpful! The decor is absolutely stunning and it has a very cool vibe. The bed was comfortable and the shower was exhilarating! We loved being provided with ample coffee supplies for the morning too! So many hotels skint on the coffee, but not this place, so that was really appreciated. There was a security guard on duty all night too, and he was very friendly to us, so I felt safe. There were some rowdy people on the property throughout the night, but the noise didn't last long, and again, I felt safe knowing there was security taking care of the situation. All in all, it was generally quiet, and we felt very welcomed and comfortable during our stay. I definitely recommend this hotel, especially if you're looking for a good rest before a long flight! Thank you so much!

Stayed 1 night in Oct 2023

Response from Jason Watkins - Nightcap Skyways on 22 Oct 2023

Thanks for taking the time to provide some feedback from your stay with us Tiffany, it's very much appreciated and l hope you had an enjoyable flight back home to Canada.

8/10 Good

Louise

18 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Good for a one night stay and close to the airport

Stayed 1 night in Oct 2023

Response from The team at Nightcap Skyways on 22 Oct 2023

Thanks for taking the time to provide some feedback from your stay with us Louise.

10/10 Excellent

Kathryn

15 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

This accommodation was perfect for a week day stay ahead of an early morning flight out of Melbourne. The rooms were clean, beds super comfortable and the facility was quiet overnight. We had a lovely dinner in the bistro with a 10% discount on our meals. Staff were helpful and friendly. Car parking is in the venue’s free car park. The airport is an easy 13-15 minute drive away. Will stay again.

Stayed 1 night in Oct 2023

Response from The team at Nightcap Skyways on 15 Oct 2023

Thanks for taking the time to provide some feedback from your stay with us Kathryn, it's great to hear the positive comments.

4/10 Poor

Ralf

8 Oct 2023

Liked: Cleanliness, property conditions & facilities

Condition of room, though good in cleanliness, was average (in need of fresh paint). Room service was poor, after waiting for an hour I went back to restaurant to inquire about the status of my order. It was found sitting on some shelf for about 30min and then, without further heat treatment or apologies carried to my room. While munching my cold food, I was entertained by the hammering beats of the dance music being played above my room where apparently a private function was taking place, which was to continue until 11 pm that night. Of course there was no staff to be seen in the morning or any airport shuttle service or alike. Verdict: hands off unless you're not planning to eat or sleep in your hotel!

Stayed 1 night in Oct 2023

Response from Jason Watkins - Nightcap Skyways on 15 Oct 2023

Hi Ralf,Apologise about the noise form the function and the concerns noted with your meal ordered from the room, we will take on board your feedback to make improvements.

10/10 Excellent

Moses

1 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and clean which was a great surprise

Stayed 1 night in Sep 2023

Response from Skyways on 1 Oct 2023

Hi Moses, We were pleased you enjoyed your experience at Skyways and greatly appreciate your positive feedback.We look forward to seeing you back here again soon.Kind Regards,Management (Nightcap)

8/10 Good

Lisa

28 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great overnight stay for close proximity to Tullamarine airport.

Stayed 1 night in Sep 2023

Response from Skyways on 1 Oct 2023

Hi Lisa, Thank you for your great feedback. We were pleased you enjoyed your stay with us and look forward to seeing you back here again soon.Kind Regards,Management Team (Nightcap)

8/10 Good

Philip

Travelled with family

14 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and close to airport. Bit noisy around 4-7pm All good

Stayed 1 night in Sep 2023

Response from Nightcap Skyways on 20 Sept 2023

Thanks for taking the time to provide some feedback from your stay with us Philip.

10/10 Excellent

Maurice

4 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel close to airport and you don’t have to leave to have a great night

Stayed 1 night in Aug 2023

Response from skyways on 5 Sept 2023

Hi Maurice. Thank you for your positive feedback. We were pleased you enjoyed your stay with us and look forward to seeing you back here again soon.Kind Regards,Management Team

10/10 Excellent

Daniel, Sale

Travelled with partner

30 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Across the car park to the Westfield shopping centre, friendly and helpful staff at check in. Very close to the airport and airport parking.

Stayed 1 night in Aug 2023

Response from The Team - Nightcap at Skyways on 30 Aug 2023

Thanks for the review Daniel! We look forward to seeing you again soon.

6/10 Okay

Jane

29 Aug 2023

Liked: Cleanliness, staff & service

Stayed 1 night in Aug 2023

Response from Nightcap Skyways on 20 Sept 2023

Thanks for taking the time to provide some feedback Jane.

6/10 Okay

Jane

Travelled with partner

22 Aug 2023

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Room was lovely but the hot water tap in shower didn't work - nothing came out. Made my 4.30am shower quite invigorating before heading to the airport!

Stayed 1 night in Aug 2023

Response from Jason Watkins (Venue Manager - Nightcap Skyways) on 20 Sept 2023

Thanks for taking the time to provide some feedback from your stay Jane, apologise you had to have a cold shower before leaving.

10/10 Excellent

Kerryn

3 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

It was conveniently located for airport travel.

Stayed 1 night in Jul 2023

Response from Chelsea on 6 Aug 2023

Hi Kerryn,Thank you for your lovely feedback!

6/10 Okay

Anne

27 Jul 2023

Liked: Staff & service

Disliked: Cleanliness, room comfort

Eat but don’t stay

Convenient location but needs to be cleaned better . Meals are fantastic in the bistro.

Stayed 1 night in Jul 2023

Response from Chelsea on 30 Jul 2023

Hi Anne,Thank you for taking the time to leave a review. My apologies for the cleanliness not being up to standard.

8/10 Good

Aress

Travelled with group

24 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, and comfortable

There were a couple interesting things around. Mall next door, and train stop across the street made this the best rest for a long layover. They have a little casino and bistro in the lobby. The room itself was good. The design was strange but workable. Door knobs were extremely high for some reason. The shower was amazingly strong, but the toilet needed more room. Careful with shower door, it could smack on the sink and break if you have kids. Tv had Netflix , and room was at a good room temp with decent ventilation. Overall I’d stay here again.

Stayed 1 night in Jul 2023

Response from Skyways on 24 Jul 2023

Hi Aress,Thank you for your feedback. We were pleased you enjoyed your experience at Skyways and look forward to seeing you back here again soon.Kind Regards,Management (Nightcap)

8/10 Good

Tanya

Travelled with partner

17 Jul 2023

Easy access, check in and enjoyed out stay

Stayed 1 night in Jul 2023

Response from Skyways on 17 Jul 2023

Hi Tanya, We were pleased you enjoyed your experience at Skyways Hotel and look forward to seeing you back here again soon.Kind Regards,Management Team (Nightcap)

6/10 Okay

Craig A

9 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

I was a bit worried since the place did not close until 4am. But was in a quiet section and hear nothing. It was great that the place came with netflix. I did have a bit of trouble with some downloads on the wifi. The main problem was the site talks about ordering a shuttle but I was told they do not do that and had to spend $23 on an uber to get to the place. It did have a very close bus to get me to broadmeadows and on my way the next day.

Stayed 1 night in Jul 2023

Response from Skyways on 10 Jul 2023

Hi Craig, Thank you for your review. Prior to covid we did have a courtesy bus but have not had one since. Could you please advise where this was mentioned so we can address this with our Head Office. Many Thanks again.We look forward to seeing you again. Kind Regards,Management Team.

4/10 Poor

Marlin

Business traveller

17 Jun 2023

Disliked: Staff & service

Not a very good hotel.

Stayed 1 night in Jun 2023

Response from Jason - Nightcap Skyways on 23 Jun 2023

We apologise your stay didn't meet your expectations.Regards,Management - Nightcap Skyways

4/10 Poor

Ramandeep singh

Business traveller

31 May 2023

Liked: Cleanliness, staff & service

The property upper hall with party and make access og noise. It was like hell. I couldn't find peace until it finish. Don't recommend if you want to get rest and have some after it.

Stayed 1 night in May 2023

Response from Jason - Nightcap Skyways on 1 Jun 2023

Thanks for taking the time to provide some feedback from your stay with us Ramandeep and apologise your stay was impacted by the noise form our function room.Regards,

10/10 Excellent

Jamie

Travelled with family, Business traveller

24 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent place, good bistro the sports bar was a bit Ferrell but the rest of the venue was really good

Stayed 1 night in May 2023

Response from Sarah - Nightcap at Skyways Hotel on 25 May 2023

Hi Jamie,Thank you for the 5 star review! Glad you enjoyed your stay here at the hotel. We hope to see you again soon.

10/10 Excellent

Joeleen

Travelled with family

23 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

Pleasantly surprised that for the price the room was very clean and modern. Beds were very comfortable. While the bathroom was on the smallish side it was very clean and showers were great. Definitely great value for the money and just what we needed for a place to sleep and an early flight. We were worried about the noise initially due to the bistro and gaming room but it was relatively quiet after 10pm.

Stayed 1 night in Apr 2023

Response from Skyways on 24 Apr 2023

Hi Joeleen, Thank you for your positive feedback. We were very pleased you enjoyed your experience at Skyways and hope to see you back again soon.Kind Regards,Management Team (Nightcap)

10/10 Excellent

Erica

17 Apr 2023

Stayed 1 night in Apr 2023

Response from The team at Nightcap Skyways on 8 May 2023

Thanks for taking the time to provide some feedback from your stay with us.

10/10 Excellent

Stephen

14 Apr 2023

Stayed 1 night in Apr 2023

Response from Skyways on 17 Apr 2023

Hi Stehen, Thank you for your feedback, we were pleased you enjoyed your stay with us.Kind Regards,Management Team (Nightcap)

10/10 Excellent

Taite

13 Apr 2023

Stayed 1 night in Apr 2023

Response from The team at Nightcap Skyways on 8 May 2023

Thanks for taking the time to provide some feedback from your stay with us.

8/10 Good

Lisa N Wayne

Travelled with partner

31 Mar 2023

Liked: Cleanliness, staff & service, amenities

The room was modern and clean, had comfy bed and good pillows. Only downside was very noisy, could hear noise from other guests wasn’t very soundproof especially from floor above

Stayed 1 night in Mar 2023

Response from Jason - NIghtcap Skyways on 9 Apr 2023

Thanks for the feedback Lisa. apologise about the noise experienced.

8/10 Good

Lisa

Travelled with partner

19 Mar 2023

Liked: Cleanliness, staff & service

Clean, tidy, practical, convenient Did not like being referred to the dirty, noisy, smoky, smelly fly infested sports bar

Stayed 1 night in Mar 2023

Response from Jason - Nightcap Skyways on 9 Apr 2023

Thanks for taking the time to provide some feedback Lisa.

10/10 Excellent

Jesse

19 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Clean, cheap with great service!

Stayed 1 night in Mar 2023

Response from The Team at Skyways Hotel on 19 Mar 2023

Thank you for the positive review. Hope to see you again soon.

8/10 Good

Heather

Business traveller

13 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location, clean, organised.

Stayed 2 nights in Mar 2023

Response from Skyways on 13 Mar 2023

Hi Heather, Thank you for your positive review. We were pleased you enjoyed your stay with us.Kind Regards,Management Team (Nightcap)

10/10 Excellent

Ralph

Business traveller

1 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Value for money

Stayed 1 night in Feb 2023

Response from Sarah - Reception on 1 Mar 2023

Thanks for the great review Ralph - we hope to see you again soon

10/10 Excellent

Daniel, Sale

Travelled with partner

26 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quite small but a very nice renovated room. A short walk across the car park to the Westfield shopping centre and very close to the airport and 5 minutes from airport parking.

Stayed 1 night in Feb 2023

Response from Nightcap Skyways on 26 Feb 2023

Thanks for taking the time to provide some feedback from your stay with us Daniel.

10/10 Excellent

Emilie

16 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2023

Response from skyways on 16 Feb 2023

Hi Emilie, Thank you for your positive feedback. We were pleased you enjoyed your stay with us and look forward you seeing you again soon.Kind Regards,Management (Nightcap)

10/10 Excellent

JOSIE

Business traveller, Travelled with partner

10 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the water bottles offered in the fridge and even the usb charging stations in the power points, great bed, excellent all round, thank you

Stayed 1 night in Feb 2023

Response from Chelsea on 11 Feb 2023

Hi Josie,Thank you so much for your lovely review, we're so glad you enjoyed your stay!

10/10 Excellent

Arj

Travelled with partner

5 Feb 2023

Liked: Cleanliness, amenities, property conditions & facilities

Having never stayed here before, we were pleasantly surprised that the room was as it is depicted in the photographs - very well presented, great room set up, clean and tidy. Staff weren't as friendly as we'd experienced at other businesses, but helpful nonetheless and check-in / out was very easy. Overall, would definitely recommend.

Stayed 1 night in Feb 2023

Response from skyways on 5 Feb 2023

Good Morning, Thank you for your positive review. We were very pleased you enjoyed your experience at Skyways Hotel and look forward to seeing you back here again soon.Kind Regards,Management Team.

2/10 Terrible

Shanay

26 Dec 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2022

Response from Jason Watkins (Venue Manager - Nightcap Skyways) on 28 Dec 2022

Hi Shanay,It would be appreciated if you could provide further feedback from your stay.