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Reviews of Melbourne Marriott Hotel Docklands

5 out of 5
Melbourne Marriott Hotel Docklands
15 Waterfront Way, Docklands, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 134 out of 202 reviews" "
Rating 8 - Good. 28 out of 202 reviews" "
Rating 6 - Okay. 19 out of 202 reviews" "
Rating 4 - Poor. 13 out of 202 reviews" "
Rating 2 - Terrible. 8 out of 202 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities - perfect getaway
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, friendly staff and good amenities!
Stayed 3 nights in Mar 2024

8/10 Good

Eleanor

Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Stayed 4 nights in Feb 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by a lovely lady very helpful informative. Breaky was not what i expected very busy not enough staff the staff that were working worked very hsrd
Stayed 1 night in Feb 2024

10/10 Excellent

Anne Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My granddaughter and her partner loved their stay. I bought it for them for a Christmas gift and they were really impressed. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly upscale, new, definitely recommend!
Stayed 2 nights in Jan 2024

10/10 Excellent

Brooklyn

Stayed 1 night in Jan 2024

8/10 Good

Mark, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice new hotel. I would stay here again. Things to improve ... 1. Breakfast is pretty average, hot foods were not hot. 2. No real coffee at breakfast (just machine) 3. Access cards took several attempts to work in lifts (everytime).
Stayed 3 nights in Jan 2024

8/10 Good

Jayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

yasemin

Stayed 2 nights in Jan 2024

10/10 Excellent

Tyler

Stayed 1 night in Jan 2024

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023

6/10 Okay

Gerard

Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy hotel. Valet parking area sign was too small to see. Staff were friendly and polite
Stayed 2 nights in Dec 2023

2/10 Terrible

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Daniel Chuah on 27 Dec 2023
Dear Bronwyn, Thank you for taking the time to complete the survey. We're sorry to learn that your recent stay with us fell short of your expectations. We understand the importance of your experience, and we value your insights as they help us identify areas for improvement.Please know that your feedback is invaluable to us, and we are committed to addressing any issues you encountered to enhance the quality of our services. We strive to provide a positive experience for all our guests, and your input plays a crucial role in achieving that goal.Once again, we appreciate your time and feedback, and we hope to have the opportunity to better serve you in the future.Kind Regards, Daniel Chuah Guest Experience Manager

6/10 Okay

Michael

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tsogtgerel

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars all up
Stayed 1 night in Dec 2023

10/10 Excellent

Cameron

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Anthony

Stayed 1 night in Dec 2023

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a lot of mistakes honestly ruined our weekend wouldn’t recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Sezar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was really great, easy check in , rooms are very and quiet.
Stayed 2 nights in Nov 2023

8/10 Good

Mia

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Donna-Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and very accommodating, they even allowed us access to change our clothes for a dinner date after we had handed in our keys.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff easy check in & checkout
Stayed 1 night in Nov 2023

4/10 Poor

Arushi

Travelled with partner
Disliked: Staff & service
Customer service needs some major improvement, not comparable to other marriots.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Beyond impressed with the service, the amenities and the location
Stayed 1 night in Nov 2023

10/10 Excellent

Vincent

Stayed 2 nights in Nov 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Melbourne
I travel a lot for work and I seriously consider this Hotel to be one of the best in Melbourne! Nice modern rooms along with good sizes, the bathrooms are great and the shower is decent size. Staff go above and beyond for you and the valet parking is spot on.
Stayed 1 night in Oct 2023

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Service was impeccable
Stayed 1 night in Oct 2023

10/10 Excellent

Dickson

Travelled with group
Staff were incredibly friendly with great service from as soon as you are in, you are greeted with warmth and smiles. Good location too, shops, restaurants and a cafes, close to the CBD too if you’re up for a night out. Hotel amenities and food good, and infrastructure visually appealing.
Stayed 1 night in Oct 2023

8/10 Good

peter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was great! However breakfast was a disaster, no tables available, no plates and then no cutlery. Just not good enough!
Stayed 1 night in Oct 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our fave city stay-cay!
Always a pleasure to stay-cay at Melbourne Marriott Docklands, our preferred hotel in Melbourne. The service is always fantastic and the M Club evenings on the balcony are our favourite way to round out the day. Looking forward to our next city stay-cay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
The Bed was absolutely amazing and comfortable, bathroom was beautiful and the view was lovely. The infinity pool has such a gorgeous view over the city and docks. Definitely coming back again!!!
Stayed 4 nights in Oct 2023

4/10 Poor

Helen

Staff were often not well informed. Tried to ring reception at midnight and no one answered and food offerings were poor.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inadequate car spaces upon arrival with no advice from hotel about alternative. No staff at entrance at check-in time.
Stayed 1 night in Oct 2023

10/10 Excellent

Precious Pia

Stayed 3 nights in Oct 2023

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay everything you want is there
Stayed 4 nights in Oct 2023

10/10 Excellent

Eric

Stayed 1 night in Oct 2023

10/10 Excellent

Samantha

Stayed 2 nights in Oct 2023

10/10 Excellent

Aysegul

Stayed 2 nights in Oct 2023

10/10 Excellent

IVICA

Liked: Cleanliness, staff & service, property conditions & facilities
It was great that we could leave our bags there all day after checking out so we could go around and explore Melbourne.
Stayed 1 night in Sep 2023

10/10 Excellent

Lani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service by all staff. Early check in was organised without any problems. Staff very professional and helpful. Motel very impressive and I loved the breakfast which well priced for such an assortment of fares. I am most impressed and will highly recommend this motel. Particularly pleased with the excellent customer service in all areas.
Stayed 1 night in Sep 2023

10/10 Excellent

sophie

Stayed 1 night in Sep 2023

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean, beds we’re comfortable. Breakfast was very average, food was cold and not a great selection. Conveniently close to trams and shopping.
Stayed 2 nights in Sep 2023

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have asked for anything better. All the staff went above and beyond to make our stay comfortable. Will definitely be going back
Stayed 2 nights in Sep 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023