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Reviews of Comfort Hotel Dandenong

3.5 out of 5
Comfort Hotel Dandenong
124 - 126 Princes Highway, Dandenong, VIC

Reviews

7.4

Good

Rating 10 - Excellent. 148 out of 658 reviews" "
Rating 8 - Good. 271 out of 658 reviews" "
Rating 6 - Okay. 146 out of 658 reviews" "
Rating 4 - Poor. 52 out of 658 reviews" "
Rating 2 - Terrible. 41 out of 658 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rex

Business traveller
Liked: Amenities
Great value
Stayed 1 night in Nov 2023
Response from Alan on 27 Nov 2023
Thank you.Looking forward to seeing you again.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peace Clean
Stayed 1 night in Oct 2023
Response from Alan on 8 Nov 2023
Thank you.See you again in the future.

10/10 Excellent

Sokol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alan on 27 Oct 2023
Thank you.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet. Couldn’t hear any noise at all from other rooms.
Stayed 1 night in Oct 2023
Response from Alan on 25 Oct 2023
Dear Diane,We are glad that you enjoyed your stay. Hope to see you back soon.

6/10 Okay

Wayne

Travelled with family
Liked: Cleanliness
Way to much Road noise, staff to hard to understand what they are saying, also we are a family of 4 and yes room had 4 beds but only 2 of everything in room like towels, cups, pillows etc so I had to go up and down stairs a few times to get extras for the kids 😩
Stayed 1 night in Oct 2023
Response from Alan on 6 Oct 2023
Dear Wayne, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. I wish you could've informed the staff when the concern arose. Therefore, the staff could help you straight-away. Your review has been passed to the relevant team. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

10/10 Excellent

Rakia

Liked: Amenities
The receptionist was very quick in calling a cab to take me from hotel to Dandenong Station. He knew exactly how much the ride was going to charge me and to get to Melbourne airport by SkyLine Bus. Good man- he has been to California also!
Stayed 1 night in Aug 2023
Response from Alan on 2 Sept 2023
Dear Rakia,We are glad that you enjoyed your stay. Hope to see you back soon.

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities, room comfort
Excessive $200 bond
Expect to be charged a horrific $200 non-negotiable bond. That takes 5 business days to be refunded to you. Extremely excessive.
Stayed 1 night in Aug 2023
Response from Alan on 2 Sept 2023
Dear Joanne, We are glad that you enjoyed your stay. The bond is a common practice, I'm happy you receive the bond back in time. Hope to see you back soon.

8/10 Good

Andrew

Needs some maintenance
Stayed 1 night in Aug 2023
Response from Alan on 13 Aug 2023
Thanks for the review. it has been passed to the relevant team. Looking forward to accommodating again soon

6/10 Okay

Gavin

Business traveller
Liked: Cleanliness, staff & service
Staff very friendly, main room a bit dated. Bathroom renovated.
Stayed 1 night in Jul 2023
Response from Ivy on 1 Aug 2023
Dear Gavin,We are glad that you enjoyed your stay. Hope to see you back soon.

8/10 Good

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find, staff were friendly, room was exactly as it said, just wish it said about the $200 deposit
Stayed 1 night in Jun 2023
Response from Ivy on 17 Jun 2023
Hi Amy,Thanks for your review. We are glad that you enjoyed your stay. Hope to see you back soon.

2/10 Terrible

Stacey

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Alan on 15 Jun 2023
Dear Stacey, I'd like to apologize for not fulfill you expectation. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

8/10 Good

Carlos

Stayed 1 night in Apr 2023
Response from Ivy on 23 May 2023
Dear Guest,We are glad that you enjoyed your stay. Hope to see you back soon.

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room with good wi-fi, comfortable bed, clean but carpet is not as clean as it could be. Right next to a highway so it can be noisy.
Stayed 2 nights in Mar 2023
Response from Ivy on 8 Apr 2023
Dear Fernando,We are glad that you enjoyed your stay.Hope to see you back soon.

10/10 Excellent

Lynelle

Liked: Cleanliness, staff & service
I was in the main building.The bathroom was beautiful and functional. The room and bathroom were spacious. Everything was spotlessly clean. There were some people staying in the rooms outside the main building who made me uncomfortable- they seemed to be on drugs. However, where I was in the main building I felt comfortable and safe.
Stayed 1 night in Feb 2023
Response from Alan on 24 Feb 2023
Thank you.Looking forward to seeing again in the future.

6/10 Okay

Robert

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Room was big enough & glad it was located in the main motel area. Staying with 2x small children & too many patrons staying in the units at the back of the complex that they dont need to associate with. Plenty of drunk people arriving at all times of the day. Saturday morning was woken by a domestic violence dispute that resulted in a man being arrested. 1 hour later 2x Ambulances were outside a unit
Stayed 4 nights in Jan 2023
Response from Ivy on 1 Feb 2023
Dear Robert,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Shaun

Stayed 4 nights in Jan 2023
Response from Ivy on 1 Feb 2023
Hi Shaun,We are glad that you enjoyed your room. Hope to see you back soon.

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, easy check in and peaceful
Stayed 1 night in Jan 2023
Response from Ivy on 26 Jan 2023
Dear Guest,We are glad that you enjoyed your stay. Hope to see you back soon.

2/10 Terrible

CHENG

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s really unsafe and chaotic place! Not recommended!
Stayed 2 nights in Jan 2023
Response from Ivy on 23 Jan 2023
Dear Client,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

SUBRAMANIAM

Stayed 1 night in Jan 2023
Response from Ivy on 23 Jan 2023
Dear Guest,We are glad that you enjoyed your stay. Hope to see you back soon.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The comfort in is in a perfect spot on the middle of Dandenong. The rooms are clean, comfortable and very spacious
Response from Ivy on 7 Nov 2022
Dear Stephen,We are glad that you enjoyed your stay. Hope to see you back soon.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Alan on 15 Sept 2022
Dear Guest, Thanks for your review. It is our pleasure to accommodate you. Hope to see you back soon.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet location and spacious rooms.
Stayed 2 nights in Aug 2022
Response from Alan on 30 Aug 2022
Dear Guest, Thanks for your review. It is our pleasure to accommodate you. Hope to see you back soon.

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place it’s scary!
Absolutely terrible tried to call hotels.com to see if we could change hotels but couldn’t get through, very unsafe place to stay with family crackheads running through carpack. It’s a half way house for the homeless not a private hotel, got to our room kids shoes on the floor the bed had been laid on went down and complained to the manager wasn’t helpful at all, gave me a new room which then smelt like bad BO, food for the homeless supplies in main reception at the front desk, so random people with smelly trollies are constantly in and out, definitely not worth $181 dollars, terrible experience
Stayed 1 night in Jul 2022

10/10 Excellent

Tarra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Alan on 5 Jul 2022
Dear Guest, Thanks for your review. It is our pleasure to accommodate you. Hope to see you back soon.

8/10 Good

Kathryn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly welcome at 3:00 am. Would stay again because of him.
Stayed 1 night in Apr 2022
Response from Ivy on 13 May 2022
Dear Kathryn, We are glad that you enjoyed your stay. Hope to see you back soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and comfortable
Stayed 1 night in Apr 2022
Response from Ivy on 25 Apr 2022
Dear Jean, We are glad that you enjoyed your stay. Hope to see you back soon.

10/10 Excellent

Kristijan

Stayed 1 night in Feb 2022
Response from Alan on 28 Feb 2022
Dear Guest, Thanks for your review. It is our pleasure to accommodate you. Hope to see you back soon.

8/10 Good

Immaya

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

6/10 Okay

John

Stayed 1 night in Dec 2021

10/10 Excellent

Jason

Stayed 3 nights in Jul 2021
Response from Ivy on 30 Sept 2021
Dear Guest, Thanks for your review. It is our pleasure to accommodate you. Hope to see you back soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff greeted us and upgraded us at no extra cost. Excellent king size bed. Covid awareness was followed.
Stayed 1 night in Jul 2021
Response from Alan on 30 Jul 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The privacy and space
Stayed 1 night in May 2021
Response from Alan on 29 May 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Alan on 26 May 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded my room from single studio to a family room, no extra cost! Great service and friendly staff! Newly renovated rooms and free wifi. Would recommend short or long term stays.
Stayed 1 night in May 2021
Response from Alan on 24 May 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Alan on 26 May 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast & efficient check in... Easy check out
Stayed 1 night in May 2021
Response from Alan on 11 May 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

6/10 Okay

Verified traveller

It’s ok
Stayed 1 night in Apr 2021
Response from Alan on 27 Apr 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Alan on 6 May 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, onsite parking, clean
Stayed 2 nights in Apr 2021
Response from Alan on 26 Apr 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern facilities- it was great quality for price. Staff friendly and helpful.
Stayed 1 night in Apr 2021
Response from Alan on 26 Apr 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Within 10 minutes walk to centre of Dandenong. The restaurant wasn't open so it was necessary to go there to eat and get food.
Stayed 2 nights in Apr 2021
Response from Alan on 20 Apr 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Overall was a very positive experience. The room we stayed faced the Princes Highway and we could hear the noise from the traffic at night.
Stayed 2 nights in Apr 2021
Response from Alan on 12 Apr 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It is located in a rough area however the security at the motel was very good with a security guard.
Stayed 6 nights in Apr 2021
Response from Alan on 9 Apr 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well one of the staff or owners was really nice i wadnt there long enough to give a proper reveiw was working funny hours
Stayed 1 night in Mar 2021
Response from Alan on 29 Mar 2021
Dear Guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We have always used Comfort Inn when we stay with our friends in Dandenong. The rooms have been refurbished but there was definitely something wrong this time with room 135. There was a foul smell coming from the bathroom drain & the air con cover was broken. To be honest I was also concerned about the people that were hanging around the car park asking for money & telling you they were homeless. This time I felt very uncomfortable. Don't think I will be back in a hurry.
Stayed 1 night in Mar 2021
Response from Alan on 25 Mar 2021
Dear Bariaa, I have addressed the thing you have mentioned in your comment with staff, there was no incident report regarding what you mentioned in your comments. I wish you could inform any concerns to the staff when they arose. Our staff would address them immediately for you. On the behalf of our entire team, I'd like to apologize for not offering a wonderful stay. I hope you do consider staying again. I will ensure you will have a superior stay. Thank you. Comfort Hotel Team

4/10 Poor

Ravijit

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisy
You can hear the next room voices and on road traffic.
Stayed 4 nights in Mar 2021
Response from Alan on 15 Mar 2021
Dear Ravijit, Thanks for writing a review. Please accept my apology for not offering a wonderful stay. There are double glazed windows in your room. There is a standard installation of soundproof for the room, too. When you mentioned the noise concerns to the staff, our staff did change the room for you straight away. You said you are happy with the second room. I hope you do consider staying again. I will ensure you will have a superior stay in the future. Thank you. Comfort Hotel Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to center. Security very good. Security guard was very professional
Stayed 2 nights in Feb 2021
Response from Alan on 2 Mar 2021
Dear guest, we are glad that you enjoyed your stay. It is always our pleasure to accommodate you. Hope to see you back soon. Warm Regards, Comfort Hotel Dandenong Team

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was strange when a security guard was on front gate and told me to park in certain area because thats where the cameras where on 24 hours a day. Hoodlums riding around car park . Left early due to constant swearing fighting abuse towards a particular lady ,Rap music all heard from the inside of my room for hours. Felt unsafe had to leave and find another hotel. Front desk was extremely rude and would not give refund for night. Stayed in alot of places in my day , Hands down worst ive ever stayed in
Stayed 2 nights in Feb 2021
Response from Alan on 15 Feb 2021
Dear Dean I'm sorry to hear the experience were under your expectation. I wish you would've addressed your disappointment with staff when your concerns arose. Our friendly staff would try their best to solve your concerns straight away. Security had a conversation with you regarding where you can park your car. He was doing his job suggesting the carpark where he thought suits you the most. There were no incidents or noise reports on the night you have stayed. The cancellation policy is 24 hours prior to the arrival date; therefore, the staff wouldn't be able to refund the room rate to you due to the policy between you and Last Minute AU. The staff did also offer you to change to another room, regrettably, you have turned down the option. I hope you will consider staying with us again. I can ensure you will have a superb stay in the future. Thank you. Best regards, Comfort Hotel Dandenong Team

8/10 Good

Duncan, Batemans bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room upgrade the room was clean and tidy
Stayed 1 night in Feb 2021
Response from Alan on 4 Feb 2021
Dear Duncan, Thanks for your review. We are glad that you enjoyed your stay. Hope to see you back soon.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will probably never stay here again. The room wasn’t cleaned properly, there was dirty brown water marks all over the basin and hairs left everywhere. (Pretty poor as we are still in a pandemic.) The Windows were broken, so we had to listen to people yell and scream all night. They opted to pay at the motel, but took the money out of my account beforehand anyway. Reception were also less than accommodating when I found out my surgery had been cancelled and no longer needed the room. I understand cancellation policies are in place, but they weren’t even the slightest bit empathetic about the situation. Will definitely be staying elsewhere next time.
Stayed 2 nights in Jan 2021
Response from Alan on 4 Feb 2021
Dear Dakota, I'm sorry to hear that parts of the experience were under your expectation. I wish you would inform your disappointment to the staff during your stay, and our friendly staff would try their best to address your concerns straight away. However, the cancellation policy is stating on the Wotif, the staff did inform you regarding the cancellation fee when you checked out. You have agreed on it. I hope you will consider staying with us again. I can ensure you will have a superb stay in the future. Thank you. Best regards, Comfort Hotel Dandenong Team