Reception

Reviews of City Park Hotel

3.5 out of 5
City Park Hotel
308-310 Kings Way, South Melbourne, VIC

Reviews

7.2

Good

Rating 10 - Excellent. 113 out of 676 reviews" "
Rating 8 - Good. 290 out of 676 reviews" "
Rating 6 - Okay. 176 out of 676 reviews" "
Rating 4 - Poor. 62 out of 676 reviews" "
Rating 2 - Terrible. 35 out of 676 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Deepak

Stayed 2 nights in Jan 2024

10/10 Excellent

micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 1 night in Jan 2024

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service
Nice and quiet, convenient location, free parking, friendly service
Stayed 4 nights in Dec 2023

6/10 Okay

Suni

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were wonderful, however the lift was broken on 2 days of our 3 day stay. The rooms were extremely dated and dirty. The type of dirty that is built up over time, grime on the kick boards, stains on the white sheets and the wet area was a disgrace, mould like substance throughout the shower. The sink was leaking into a bucket under the sink with a sign saying do not remove. Water damage to the cabinets. Guest book advised there was foxtel channels, but there wasn’t. Property was in a convenient location close to a tram and just 15 mins in to the CBD. A great hotel if you are after a quick stop in and not intend to shower.

6/10 Okay

Jenny

Travelled with partner
Liked: Cleanliness
Information on the wotif confirmation email was incorrect: it said the front desk was open until 11pm. When I phoned at 8:30pm I was told it was about to close and I needed to get there quickly! We had to leave our concert early to check in. Also, when I phoned the previous day I was told parking for an extra car was $10 and when we arrived I was about to be charged $20 until I showed the phone record. The room was adequate, bed comfortable, linen clean. The shower taps were very difficult to turn, but the water pressure was great.
Stayed 1 night in Nov 2023

6/10 Okay

Sham

Stayed 1 night in Nov 2023

8/10 Good

Brad, Echuca

Travelled with partner
Liked: Cleanliness, staff & service
Good location with parking. We were concerned about road noise, but it's well insulated and isn't a factor. It's old and dated, but comfy enough and would definately stay again.
Stayed 1 night in Oct 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small but comfortable. Very reasonably priced and great for an overnight stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Matt

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
My car was broken into and damaged, I had property stolen. Do not stay here
Stayed 2 nights in Mar 2023

2/10 Terrible

Matt

Business traveller
Disliked: Property conditions & facilities
The carpark is not secure as my car was broken into and my property stolen and damaged.

6/10 Okay

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was very ordinary
Stayed 2 nights in Mar 2023

8/10 Good

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It served the purpose of being close to Albert Park for the activity I was associated with.
Stayed 2 nights in Feb 2023

8/10 Good

Alistair

Travelled with family
Liked: Cleanliness, staff & service
Great location and for the price was value for money. Staff welcoming and friendly. Beds really comfortable. Parking on site. Will stay here again. Need to replace the TV remote control, a couple of more comfortable chairs and that will make it a great place to stay.
Stayed 2 nights in Feb 2023

2/10 Terrible

Gurpreet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and filthy property, air con making a noise all throughout - gave me a headache. Shower was old and dirty. Broken light fittings!! Horrible. On asking for a change of room, was told I can't as they had no cleaners on, even though I had only just entered the room for 5 min.
Stayed 1 night in Feb 2023
Response from Manager on 12 Feb 2023
Hi Gurpreet,Lets put this into proper context with facts: Room was hygenically cleaned prior to your access to room. Air con system in that room is old and may have made a slight humming sound. Within 5 mins of entering room you came back to reception saying it could give you a headache (a pre-meditated foregone conclusion that this would be the case after your stay). The truth is that you never asked for a change of room, however, I volunteered that we were not in a position to offer an alternative room as one was not available. Whist you had been in the room for 5 mins, you had used the toilet facilities, and therefore the room was deemed to be used and had to be hygenically cleaned prior to letting to another guest. This was not possible on that day as the housekeepers were no longer available after your check-in. By your own admission, all your issues were apparant in the first 5 mins. At that point (after first 5 mins), you could have simply declined to stay and you had options to seek alternative accommodation, but you chose to stay. with the intention to winge about any perceived or real short comings of the hotel after departure (as eveident by your above comments.Your lady friend who visited you for a short while (as evident on the hotel security cameras) appears to have left some clothes behind in the room, which we can forward to you once you provide a forwarding address. We reject your comments as the hotel is very accommodating and fit for purpose for a 3.5 star hotel accommodation.Management - City Park Hotel

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double glazed windows made the room quiet and cool. i also liked the easy out of Hours access. Staff were very friendly
Stayed 3 nights in Jan 2023

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, rooms were spacious and comfortable, plenty of parking

10/10 Excellent

Brett

Stayed 1 night in Dec 2022

8/10 Good

Nicos

Stayed 4 nights in Dec 2022

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. For less than $200 per night the room was clean and adequate. Reasonably quiet. Man at reception very helpful. If you are looking for a budget night then this place was fine.
Stayed 1 night in Nov 2022
Response from Manager on 21 Nov 2022
Hi Danny, that you for your feedback, appreciated.Management - City Park Hotel

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Matt, Frankston

Stayed 1 night in Sep 2022

6/10 Okay

Lauren

Travelled with partner
Liked: Staff & service
You get what you pay for and that’s what we got. In need of an upgrade. Room smelt on arrival, bathroom had a very strong chemical smell. Room was neat and tidy but everything was old and tired. Disappointed that there was a single doona spread across a double bed and only 1 pillow. Wouldn’t stay again based on what was offered but like I said it served its purpose.
Stayed 1 night in Sep 2022

10/10 Excellent

Emily

Stayed 1 night in Aug 2022

2/10 Terrible

Paul

Stayed 1 night in Jul 2022

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Andrew

Stayed 1 night in Jul 2022

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for dining, transport to CBD and other attractions
Stayed 2 nights in Jun 2022

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient position, access to free parking
Stayed 1 night in Jun 2022

6/10 Okay

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Close to what i wanted but i was told they had foxtel and it was even advertised but they had gotten rid of it a few months prior
Stayed 3 nights in Jun 2022

8/10 Good

Sam

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Great hotel for a single night , everything you need. Staff where really nice and welcomed us in late.
Stayed 1 night in Jun 2022

8/10 Good

suzie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, parking was ok, bed was too low, bathroom is old school - needs an update, not bad price. Walls definitely not sound proof as listed.
Stayed 1 night in May 2022

2/10 Terrible

Rahul

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

Josie, Tasmania

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
FILTHY! The first thing that hits you is the smell of old smoke a decay. The room had pubic hair, dirty glasses, DIRTY TOWEL on the bed! Mould on the furniture and in the bath, chipped and peeling paint everywhere and as for the carpet I’d of felt safer not to catch anything sleeping on the airport floor. Said she would refund but wasn’t her call as I booked via Wotif now I’m home she’s decided not to refund so I’m taking her to small claims for my $400 as the room was NOT FIT FOR PURPOSE AND FAUSE ADVERTISED!
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good value for money, clean, off street parking, great for onnee or a couple of ihts
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel was in line with expectations and staff were very friendly and helpful.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The price was not bad its good if you just need a place to sleep pretty run down
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Bob

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was full of flies, hotel condition is very poor and not well maintained.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old and run down staff very lovely noisy at night in a good location to where we were going
Stayed 1 night in Dec 2019

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stopover.
Conveniently located, with great service, and great value for money.
Stayed 2 nights in Dec 2019

4/10 Poor

Jim

Disliked: Cleanliness, property conditions & facilities, room comfort
Old and Tired
Extremely basic, everything is old and tired. Toilet wouldnt stop trrickling water. Shower is in the tub. Room had an adjoining door to the next room with a towel jammed under it , I presume to stop the noise but this didnt help much so we were alerted to how I neighbours night went as we got up , with some groans and passing wind. Not really pleasant.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff were excellent, and very helpful with dinner suggestions.
Stayed 1 night in Nov 2019

10/10 Excellent

Flora

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location. Sunita girl in Reception was very helpful. Found Bed very hard so difficult to sleep on it.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

merri

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019