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Luna Palace Hotel and Suites

3.0 star property
Family-friendly outdoor pool with children's waterslide creates a relaxing retreat, while attentive concierge services ensure guests enjoy a hassle-free stay

Choose dates to view prices

Luna Palace Hotel and Suites offers a welcoming family atmosphere in Zona Dorada. Enjoy the outdoor pool with a swim-up bar or find a quiet moment in the garden with WiFi. The staff is consistently praised by previous guests for their helpfulness.
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Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, Kitchenette, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board

Junior Suite, Kitchenette, Partial Ocean View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
Separate bedroom
Blackout curtains
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, blackout curtains, iron/ironing board

Family Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
  • Partial ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Junior Suite, Kitchenette, Garden View

In-room safe, blackout curtains, iron/ironing board

Junior Suite, Kitchenette, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
Separate bedroom
Blackout curtains
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, Kitchenette, No view

In-room safe, blackout curtains, iron/ironing board

Junior Suite, Kitchenette, No view

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
Separate bedroom
Blackout curtains
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

Hair dryer, towels

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

In-room safe, blackout curtains, iron/ironing board

Junior Studio Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Studio, Kitchenette, Ocean View

In-room safe, blackout curtains, iron/ironing board

Studio, Kitchenette, Ocean View

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
Blackout curtains
Hairdryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed
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About the area

Located in Zona Dorada, a neighbourhood in Mazatlán, Luna Palace Hotel and Suites is in the entertainment district and on the beach. El Cid Country Club Golf Course and Pacific Golf Center are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Mazatlán Aquarium and Mazagua Aquatic Park. Travelling with kids? Consider Munba National Whale Museum, or check out an event or a game at Teodoro Mariscal Stadium. Surfing/body boarding offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Mazatlán travel guide
Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100

What's nearby

  • Aerial of Cerritos beach with a beautiful seascape captured at sunset
    Cerritos Beach
    14 min walk - 1.2 km
  • Mazatlan showing waves, a sandy beach and general coastal views
    Witches Beach
    6 min drive - 5.8 km
  • Playa Brujas
    2 min walk - 0.2 km
  • Punta Camaron Beach
    3 min drive - 3.1 km
  • Bula
    4 min drive - 3.5 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    33 min drive

Restaurants

  • La Catrina Restaurant y Cantina
    2 min walk
  • Angelo's
    5 min walk
  • Diego's Beach House
    3 min walk
  • Grand Central Bar at Oceano Palace
    2 min walk
  • Las Palomas
    4 min walk

About this property

Luna Palace Hotel and Suites

Family-friendly hotel near The Mazatlan Malecón
Consider a stay at Luna Palace Hotel and Suites and take advantage of a swim-up bar, a poolside bar and a terrace. With amenities such as a beachfront location and kayaking, this hotel is the perfect place to soak up the sun. The on-site restaurant offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with a waterslide and a swim-up bar
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and express check-in
  • Multilingual staff, concierge services and meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 71 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Kitchenettes with fridges, microwaves and cookware/dishes/utensils
  • 29-inch TVs with premium channels
  • Balconies, coffee/tea makers and daily housekeeping

All-inclusive details

All-inclusive room rates at Luna Palace Hotel and Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 for adults and MXN 220 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Kayaking
  • Outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 29-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 300 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 280 for adults and from MXN 220 for children
  • Rollaway bed fee: MXN 300 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Does Luna Palace Hotel and Suites have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Luna Palace Hotel and Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Luna Palace Hotel and Suites?

Self-parking is free at this property.

What time is check-in at Luna Palace Hotel and Suites?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Luna Palace Hotel and Suites?

Checkout is at noon.

Are there all-inclusive benefits at Luna Palace Hotel and Suites?

Some rate plans available at this hotel are all-inclusive.

Where is Luna Palace Hotel and Suites located?

Located in Zona Dorada, this beachfront hotel is in the entertainment district, just steps away from Islands and Protected Areas of the Gulf of California and Playa Brujas. Punta Camaron Beach and Islas de Mazatlan Ecological Reserve are also within 2 miles (3 km).

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Reviews

Luna Palace Hotel and Suites Reviews

8.0

Very good

8.4

Cleanliness

8.8

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 295 out of 774 reviews
Rating 8 - Good. 268 out of 774 reviews
Rating 6 - Okay. 119 out of 774 reviews
Rating 4 - Poor. 38 out of 774 reviews
Rating 2 - Terrible. 54 out of 774 reviews

Reviews

10/10 Excellent

Lesley

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and were very friendly. The pool was heated, a nice feature after a dip in the ocean!
Stayed 14 nights in Jan 2026

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new place for us. Love the location, breakfast, and staff.
Stayed 4 nights in Dec 2025

8/10 Good

Harley

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was good View was amazing Nice bed Pool and beach
Stayed 1 night in Dec 2025

10/10 Excellent

Nancy R

Liked: Cleanliness, amenities, property conditions & facilities
Great staff (Elizabeth checked us in) and lovely updated room with a spectacular view and a well appointed kitchen! Would definitely stay here again!
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I wanted for a relax and recharge beach vacation! Comfortable beds, kitchenette, amazing view of the ocean. Swim in the warm clean pool or walk down a few steps and swim in the Ocean. Friendly kind staff with good English skills. Clean, neat, and well maintained!
Stayed 8 nights in Dec 2025

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
The place is amazing. The staff super welcoming and friendly
Stayed 5 nights in Jun 2025

10/10 Excellent

Brenda

Liked: Cleanliness, amenities
The location is perfect, the heated pool and beach are great & all the staff are great!
Stayed 26 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good very family-friendly
Stayed 3 nights in Jun 2024

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.
Stayed 8 nights in Feb 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!
Stayed 9 nights in Feb 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view to the beach.
Stayed 4 nights in Dec 2024

10/10 Excellent

DEBRA JOANNE LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.
Stayed 7 nights in Feb 2025

8/10 Good

inis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly right on beach it is NOT an all inclusive so activites are limited if that is what u want Quiet is what I an after
Stayed 14 nights in Jan 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.
Stayed 6 nights in Feb 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here before and this time we saw that everything is renovated and looking very nice,loved the look of the gardens and the new paint !!!
Stayed 4 nights in Jan 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️
Stayed 7 nights in Mar 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well situated, plenty transportation around. Really loved the beach access, and poll area. Staff at pool was great, reception staff was nice especially the door attendant he was awesome. Overall nice place to stay very quiet at night .
Stayed 3 nights in Jun 2024

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the common areas is excellent 👌
Stayed 3 nights in Nov 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean, well kept and quiet. Lovely pool.
Stayed 6 nights in Feb 2024

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
It’s beautiful!! Close to the beach..it’s calm and peaceful…
Stayed 3 nights in Apr 2024

8/10 Good

MARTI

Liked: Cleanliness, property conditions & facilities, room comfort

Nice resort-poor pool service

We wer very happy with the condition of the resort. our room was very clean and modern. The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything. The pool bar tender didn't know how to make many drinks.
Stayed 7 nights in Feb 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service
Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!
Stayed 6 nights in Dec 2023

8/10 Good

Timothy David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.
Stayed 6 nights in Jan 2025

4/10 Poor

Jovana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Reception and other staff need to be trained on customer service. Towels were snatched out of my hands and I was not able to get accommodations for handicapped family members. Restaurant staff was awesome.
Stayed 1 night in Nov 2023