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Reviews of The Greyhound Hotel

3 out of 5
The Greyhound Hotel
38 Market Place, Cromford, Matlock, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 123 out of 205 reviews" "
Rating 8 - Good. 57 out of 205 reviews" "
Rating 6 - Okay. 17 out of 205 reviews" "
Rating 4 - Poor. 6 out of 205 reviews" "
Rating 2 - Terrible. 2 out of 205 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service
Friendly staff cute town
Stayed 1 night in May 2024

8/10 Good

Michelle

Travelled with pets, Travelled with partner
Liked: Amenities
Great stay bar area small a few cobwebs in the bathroom but overall very good
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

The traffic was very noisy. There was a new flat screen TV propped on the suitcase stand. The old wall mounted TV did not work. A young man from the bar helped me move the new one as I did not need it. The wifi was rather erratic.
Stayed 2 nights in Apr 2024

8/10 Good

Mandy

Liked: Staff & service
The accommodation perhaps needs an update and is a bit tired but was very comfortable and endearing in a quirky way. The staff were very accommodating and friendly. They obviously work very hard at running the establishment. No complaints with the food and thought the breakfasts were lovely especially the vegetarian option. I would happily stay again, thought it was good value.
Stayed 2 nights in Apr 2024

6/10 Okay

denise

False info on website which requires updating
We stayed 2 nights Tuesday & Wednesday, we were unaware that there was no food served on Mondays and Tuesdays until we received an email the day before we were due to arrive and also that the Hotel was locked at 10pm Sundays to Thursdays, not just doors locked but the bar was also closed! If we had known this we would not have booked. The room was ok but a bit dusty we stayed in the 4 poster bedroom which was also a bit cold so we turned up the radiators, being February I would have thought that the heating would have been on before our arrival. There was very good food and real ales available at the pub round the corner, The Boat and the two chip shops were also shut on Tuesday so we were very glad that the Boat was open. Although we did not eat at the hotel in the evenings the full English breakfast was very good, warm plates, not greasy and good quality ingredients. Also good real ales were available. We would also like thank Jordan the Duty Manager who was very helpful and polite. The website really needs updating as the extensive Gin Bar was not that extensive and the bar snacks advertised on the bar were not available either. Also we noticed that the hotel website does not have any reviews? Its a very lovely building but some attention to detail is needed in regards as advertising and some dusting wouldn't go amiss!
Stayed 2 nights in Feb 2024
Response from david on 28 Mar 2024
Good morning Denise,Thank you for your e-mail. Nicola and I took over the pub on the 15th March so your stay was before us however we take your points on board. As of Monday this week food will be served daily including Mondays and Tuesdays. We have increased the bar offering also. I believe that the previous owner was just running stocks down.Once again sorry for your experience and we hope to see you soon.Best RegardsDavid

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a great frontage, adequate parking, pleasant rooms, very nice fois and drink and friendly staff. Definitely recommend the stay. Only regret is that it was only for one night!
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rob

Liked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

Chris

Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm Welcome
We had a lovely stay at this hotel. A great base to explore the surrounding area and walks. Twin Room very comfortable with lovely bathroom. Great breakfast with lots of choice, very generous. Staff and Host very welcoming. Nothing was too much trouble. There were lots of little extras in our room and at breakfast which were most welcome. A lovely 2 night stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Dissapointing
A tired looking hotel with a bit a damp in the room. Bed was very soft so no good for a bad back. No heating so the whole hotel was really cold.
Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is amazing
Food was incredible, host was very welcoming, great location and nice big rooms
Stayed 1 night in Oct 2023

10/10 Excellent

CAWetton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant accommodation, great staff.
We enjoyed our 1 night stay at this hotel. The staff were particularly welcoming and attentive, especially the owner. We were upgraded to a family room with a larger bathroom and more bedroom space. We ate there that night. The meal was good, home-made, filling food and very reasonably priced. Parking was tricky, but we managed to move the car after a while.
Stayed 1 night in Oct 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Worth a look
Clearly under new management, and missing a little atmosphere in an area where character offerings abound, huge room well turned out, with good standards, but an empty restaurant and no customers, lead us to eat elsewhere, sadly on the first morning we were informed there was no chef for breakfast, but we were sincerely apologised to, and handsomely compensated, with a little attention to details will make a good venue.
Stayed 2 nights in Oct 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Greyhound
Staff good, in location we wanted, slick of paint would not go amiss, comfortable in a nice old building. But £20 for the dog is a bit steep!
Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was brilliant with lots of choice and very well cooked. We had one evening meal which was also enjoyable. The bar and dining area was comfy and attractive, the bedrooms/bathrooms a little dated but very clean. Unfortunately we had a room at the front and was woken by traffic early both mornings. All the staff were friendly and helpful. Would stay again but ask for a room at the back.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Alison

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room wasn’t cleaned to passable standard, layers of dust on the bed frame, behind the bedside table and on the head board. The shower overflowed if you turned it up to high and a leak from the sink appeared on the floor. The staff changed our room which was better. Breakfast was good plenty of variety and Sunday roast small for the cost. Curfew on returning to the hotel in the evening, though this wasn’t an issue for us. Drinks were cheap. Ok for an overnight stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Stayed 1 night in Sep 2023

2/10 Terrible

Alan

Stayed 2 nights in Sep 2023

4/10 Poor

Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid and stay elsewhere
Stayed 2 nights in Sep 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Comfortable place to stay close enough to Matlock bath and transportation. Hotel staff was very kind and helpful. Breakfast was very good and has a nice bar for the evening.
Stayed 2 nights in Sep 2023

6/10 Okay

Christopher

One night stay
Nice hotel for us good location regarding Matlock and Matlock Bath. We booked a room making sure there was a bath and shower as my wife is on crutches and is easier for her to use the bath. When we got to the room no bath I did not raise the issue as we were only staying one night. We decided to eat at the hotel, the food was ok but nothing out the ordinary. I also felt the price for food and drink was expensive but it was our choice to eat there. Next morning went for a shower and it took 20 minutes to get hot water, there was a sign inside the shower saying please only run the shower at a low power to allow the water to run away but even then it started to run over the side and you were paddling in the water.The breakfast was good and tasty with a good choice.
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend stay
Great trip to Cromford, lovely hotel with hard working manager. Food we all ate was fantastic. Good sized rooms with coffee maker.
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very pleasant short stay in a good position to explore the very historic area
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Weekend
The Room was really nice, clean & tidy. The 4 Poster Bed was so comfortable & the pillows so soft. Breakfast was lovely & I would highly recommend. Would definitely stay again. Paul & Leah
Stayed 1 night in Aug 2023

6/10 Okay

Barbara

Stayed 1 night in Aug 2023

8/10 Good

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

wendy

Stayed 1 night in Jul 2023

10/10 Excellent

andrew

Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Diana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Joe

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a lovely room
Ample easy parking, a lovely big room complete with a 4 poster bed and the most comprehensive hospitality tray ever. A good size bathroom with shower and bath round off a super room. PS don't miss the Crompton canal boat trip.
Stayed 1 night in Jun 2023

10/10 Excellent

Colin

Stayed 1 night in May 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking convenient, staff friendly and helpful. Be warned restaurant closes early and few other options available. Restaurant is good when open though.
Stayed 2 nights in May 2023

6/10 Okay

Frankie

Stayed 1 night in Apr 2023

10/10 Excellent

Harry

Stayed 1 night in Apr 2023
Response from The Team at the Greyhound Hotel on 14 Apr 2023
Dear Harry,We thankyou for your positive review and we look forward to welcoming you again soon.Thank you.

8/10 Good

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night away
Great night away, room was very clean and tidy, lots of drink options and even chocolates, will definitely stop here again, the Sir Richard’s room and furnishings are excellent, host was very lovely too, breakfast was also very good.
Stayed 1 night in Mar 2023
Response from The Team at the Greyhound Hotel on 23 Mar 2023
Thank you for your review!We are happy to know that you enjoyed your stay with us.Please do let us know when you're in the area again as we would love to welcome you back.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The Team at the Greyhound Hotel on 23 Mar 2023
Thank you for your review!Please do think of us when you're in the area again as we would love to welcome you back.

8/10 Good

Craig

Stayed 1 night in Feb 2023
Response from The Team at the Greyhound Hotel on 23 Mar 2023
Thank you for your review!Please do think of us when you're in the area again as we would love to welcome you back.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from The Team at the Greyhound Hotel on 23 Mar 2023
Thank you for your review!Please do think of us when you're in the area again as we would love to welcome you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent one night stay
Overall great stay.. Food and bar is quite expensive but of a good standard.
Stayed 1 night in Dec 2022
Response from The Team at the Greyhound Hotel on 8 Feb 2023
Thank you for your review!We look forward to welcoming you back.

10/10 Excellent

M

Stayed 1 night in Dec 2022
Response from The Team at the Greyhound Hotel on 1 Jan 2023
Thank you for your positive review!We look forward to welcoming you again.Thank you

10/10 Excellent

PAUL

Stayed 1 night in Dec 2022
Response from The Team at the Greyhound Hotel on 1 Jan 2023
Thank you for your positive review!We look forward to welcoming you again.

10/10 Excellent

Ian

Stayed 1 night in Dec 2022
Response from The Team at the Greyhound Hotel on 1 Jan 2023
Thank you for your positive review!We look forward to welcoming you again.