Garden

Reviews of Lombok Astoria Hotel

4 out of 5
Lombok Astoria Hotel
Jl Jendral Sudirman 40 Rembiga, Mataram, Mataram, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 35 out of 62 reviews" "
Rating 8 - Good. 25 out of 62 reviews" "
Rating 6 - Okay. 2 out of 62 reviews" "
Rating 4 - Poor. 0 out of 62 reviews" "
Rating 2 - Terrible. 0 out of 62 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Johanne

Stayed 1 night in Sep 2023

10/10 Excellent

Syed Afiq

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Jun 2023

10/10 Excellent

kang hae

Stayed 1 night in Jun 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay
Stayed 1 night in May 2023

10/10 Excellent

Afzan Ermeyanti, Kuala Lumpur

10/10 Excellent

Jong

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Aug 2022

8/10 Good

Narayanasamy, Bixby

Stayed 16 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kkebersihan kamar,menu sarapan
Stayed 2 nights in May 2021

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, clean, pretty good size room with a beautiful view. Breakfast came with a lot of variety. If I visit Lombok again I would stay at the same hotel
Stayed 3 nights in Dec 2020
Response from Saeno - General Manager on 28 Jan 2021
Dear Respected Customer Warmest Hospitality Greeting from Lombok Astoria On behalf of Management and entire team, we would like to convey our gratitude for your trust and stay with us during your visit to Mataram We are delighted to have and serve you best during your stay, and thanks for completing your most experienced during your stay with us Stay fit and secure, we wish to have you again in your nearest visit with new experienced Kindest regards, Saeno Kunto General Manager

8/10 Good

Alfie

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with sumptuous breakfast
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like modern decor and building. Not fan of the big glass window inside the room. I told my daughter to stay from it. Big variety of breakfast food, but most food are cold and tasteless.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good condition and spacious
Good condition of hotel and room. Spacious not cramped. Nice pool and spa.
Stayed 1 night in Aug 2019
Response from Arindra - Ecommerce on 30 Aug 2019
Dear Our Guest, Warmest Greeting from Lombok Astoria Hotel " When Hospitality Blend With Business and Leisure“ Thank you for your stay with Lombok Astoria Mataram Herewith on behalf of Lombok Astoria Management and Staff, we are very thankful for your kind compliment and encourage us to keep working the best to maintain the standard quality of service to met satisfaction for all our guest. We hope and looking forward for your next stay again with us. Best Regards, Arindra Victorio E-commerce Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Arindra - Ecommerce on 30 Aug 2019
Dear Our Guest, Warmest Greeting from Lombok Astoria Hotel " When Hospitality Blend With Business and Leisure“ Thank you for your stay with Lombok Astoria Mataram Herewith on behalf of Lombok Astoria Management and Staff, we do hope that you have a memorable experience during your stay with us and we will do the best to accommodate you again for your next stay. We hope and looking forward for your next stay again with us. Best Regards, Arindra Victorio E-commerce Supervisor

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall experience. Let down by mediocre food and room service.
Stayed 4 nights in Aug 2019
Response from Arindra - Ecommerce on 30 Aug 2019
Dear Our Guest, Warmest Greeting from Lombok Astoria Hotel " When Hospitality Blend With Business and Leisure“ Thank you for your stay with Lombok Astoria Mataram Herewith on behalf of Lombok Astoria Management and Staff, we do hope that you have a memorable experience during your stay with us and we will do the best to accommodate you again for your next stay. We noticed your concern for the food and room service, we will do our best to brief with our internal team to make better for the future. We hope and looking forward for your next stay again with us. Best Regards, Arindra Victorio E-commerce Supervisor

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Pemberitahuan request lewat email tidak respon untuk 2 kamar bersebelahan, untungnya pas check in di hari itu diberi kamar bersebelahan. Ini sudah memberi suatu nilai positif bagi kami. Tapi ada sedikit kendala di bedding, dimana sarung bantal kotor sepertinya bekas kotoran yang dicuci tidak bisa hilang, sampai check out pun tetap tidak diganti. dinding pintu dan beberapa jendala kotor. kami tinggal di kamar 7xx, diatas kamar kami, untuk 2 malam kami menginap terdengar bunyi yang sangat mengganggu ketenangan tidur kami sekitar pukul 10.00 malam keatas, seperti orang menggeser meja atau kursi, kadang kejatuhan barang sehingga sempat tidur kami terganggu gara2 bunyi kebisingan tersebut..mengenai sarapan pagi rata2 dan tidak ada perubahan dan nilai positif wifi best dan panorama indah...saran kami utk pihak management supaya berbuat lebih baik lagi sesuai nilai review yang didapat selama ini dari pada nasabah dan mau melakukan perubahan,...terima kasih
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, location little bit quite
Stayed 1 night in Jun 2019
Response from Arindra on 5 Jul 2019
Dear Guest Warmest Greeting from Lombok Astoria Hotel " When Hospitality Blend With Business and Leisure“ Thank you for choosing our hotel as your preferred accomodation during stay in Lombok. We are happy that you have a wonderful time during stay with us, We are very thankful for your kind compliment and encourage us to keep working the best to maintain the standard quality of service to met satisfaction for all our guest. Looking forward for your next stay. Best regards, Arindra - Ecommerce Spv

10/10 Excellent

Sang Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Lombok Astoria was a great place to stay. The rooms were spacious with a comfy bed and nice shower (as well as the shower amenities). The pool was beautiful and relaxing, and booking a massage at the spa was easy. The free breakfast is a massive buffet with a great variety of local cuisine and tradition western breakfast options. The one thing I would have appreciated was a hotel guide in the room. Having a book to specify times the pool/gym were open, or the hours of breakfast helps those after aong trip who just want to get to their room.
Stayed 1 night in Apr 2019
Response from Arindra - Ecommerce Spv on 1 May 2019
Dear Mr/s. Sang Woo, Warmest Greeting from Lombok Astoria Hotel " When Hospitality Blend With Business and Leisure“ Thank you for choosing our hotel as your preferred accomodation during stay in Lombok. We are happy that you have a wonderful time during stay with us, we are very thankful for your kind compliment. Your kind feedback will be considered by our management to deliver more good standard quality of service to met satisfaction for all our guest. Looking forward for your next visit to our hotel. Thank you. Best regards,

8/10 Good

NEVI, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Arindra - Ecommerce Spv on 20 Mar 2019
Dear Our Valuable Guest, Warmest Greeting from Lombok Astoria Hotel " When Hospitality Blend With Business and Leisure“ Thank you for choosing our hotel as your preferred accomodation during stay in Lombok. We are happy that you have a wonderful holiday during stay with us, we will keep doing our best to maintain our standart quality of service to met satisfaction for all our guest. Looking forward for your next stay. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Arindra - Ecommerce Spv on 15 Mar 2019
Dear Our Valuable Guest, Warmest Greeting from Lombok Astoria Hotel " When Hospitality Blend With Business and Leisure“ Thank you for choosing our hotel as your preferred accomodation during stay in Lombok. We are happy that you have a wonderful holiday during stay with us, we will keep doing our best to maintain our standart quality of service to met satisfaction for all our guest. Looking forward for your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
located in the quiet area of Mataram where surrounded with nice food corners make this hotel is my favorite. The restaurant of the hotel is also very good and food taste is awesome.
Stayed 1 night in Dec 2018
Response from LINDA on 4 Jan 2019
Dear Mr/Ms Anonymous, Warmest Greeting from Lombok Astoria Hotel " When hospitality blend with business and leisure " Thank you so much to share your great impression on your recently stay with us at Lombok Astoria Hotel. our teams was really happy to read your review. it is important for us to see that working as a team has given you a memorable experiences. definitely your kind words will motivated us to always keep good services hopefully your current experiences will lead you back to Lombok Astoria hotel very near future :) Best Regards, Linda Reservation

10/10 Excellent

Maggie, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very clean and modern. The rooms are good sizes and the view in our 8th floor room was amazing. Breakfast buffet was also very good with a lot of varieties. We felt that it was an amazing value to stay here!
Stayed 2 nights in Oct 2018
Response from LINDA on 12 Nov 2018
hi maggie, thank you for taking your time to review our hotel. it was such an honor to have you in our hotel. we are looking forward to served you in the near future.

10/10 Excellent

Liz, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Super clean and nice staff. Breakfast is tasteful, Saturday buffet and afternoon tea are super deals.
Stayed 1 night in Jul 2018
Response from Management of Lombok Astoria Hotel on 15 Aug 2018
Dear Liz, Thank you for choosing Lombok Astoria Hotel as your preferred hotel to stay in Mataram Lombok. We are glad to hear you had a pleasant stay at our hotel. We are looking forward to welcome you back in the future. Best regards, Management of Lombok Astoria Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this place has our heart, breakfast is
Stayed 2 nights in May 2018
Response from Management of Lombok Astoria Hotel on 12 Jun 2018
Dear Guest, Thank you for visiting Lombok Astoria Hotel. Your 5 out of 5 review about our hotel is very valuable to all of us. We hope we will be able to serve you again in the future. Best regards, Management of Lombok Astoria Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and new
Lombok Astoria is in Mataram, so if you are planning to go as a tourist and visit Gili Islands it will take over an hour to get back to the harbor from this hotel. The hotel itself is new and clean. Staff are warm and prepare a welcome drink upon your initial arrival.
Response from Management of Lombok Astoria Hotel on 12 Jun 2018
Dear Guest, Thank you for taking time to write a review about our hotel. Indeed our hotel is located in Mataram city. It takes only an half hour to go to Senggigi beach and one hour to Bangsal harbour. From both area, you can find boat options to visit Gili islands. We also thank you for your concern about our facilities and service. We are looking forward to welcome you back in the near future. Best regards, Management of Lombok Astoria Hotel

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great staff, great service.
Amazing hotel with truly 4 star service. Friendly and attentive staff, lovely pool. Prices ok considering service and facilities. The best hotel we’ve stayed in over 3 weeks in Indonesia. Would return again without hesitation.
Stayed 2 nights in Feb 2018
Response from Management of Lombok Astoria Hotel on 24 Mar 2018
Dear Steven, It's an honor for us to be the best accommodation for you during your visit to Indonesia. Thank you for your excellent compliments about our hotel. We definitely look forward to welcome you again in Lombok Astoria Hotel. Best regards.

10/10 Excellent

kassata, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Best hotel in the city! Service is great from the moment you arrive. Rooms are clean and modern and have amenities. Breakfast was amazing. The buffet was massive. Book this place now. Perfect after a long day of traveling.
Stayed 1 night in Jan 2018
Response from Deni on 31 Jan 2018
Dear Guest, First of all , we would like to say thank you for taking your time to write this review, we are greatly appreciated for your comment, we are committed to give our value guest the best experience in Lombok and we were honor to have you as well as our valued guest" Again thank you very much for choosing LOMBOK ASTORIA HOTEL as your preferred Accommodation, We Looking forward to welcoming you again in the near future. :) Best Regards

10/10 Excellent

Tanti, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and strategic place
Lombok Astoria is a nice place to stay when you go to Lombok.
Stayed 1 night in Jun 2017

8/10 Good

eko budi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and comfort hotel
good, even nope of news paper provide.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tops hotel
Best city hotel I stayed in Indonesia. Caring and professional staff, excellent food and they had all that was promised; cable TV with hundreds of channels, speedy free wifi and a quality comfort bed in a clean modern room.

8/10 Good

Jumiaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, pleasant service.
Front desk service was good. Seeing we were with kids, they allowed us to choose the room, between 2 beds or a single big bed, even allowing us to go to the room to have a look. Room was of good size, clean, well furnished and overlooked the pool. Bed was comfortable. Overall, thumbs up!

10/10 Excellent

Maren Skullerud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality for low price
Very nice and clean hotel. Good standard and friendly personnel. The food was also great. Good value for money.

8/10 Good

Serene, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy bed
stayed 1 night at Golden tulip after a 3D2N trek up mount Rinjani. Bed was comfortable, rooms were clean. Unfortunately massage was closed due to fasting month in the morning/afternoon. Buffet breakfast was international fare. Probably one of the more luxurious hotel in lombok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Mataram
Hotel is very good for staying in Mataram although shopping area is not quite close to.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
We needed a comfortable clean hotel, and this was just the ticket. The restaurant downstairs provided a great breakfast and room service, the TV had many English channels to choose from and even a few movies on demand. WiFi signal and connection was great. And the staff very attentive and friendly.... A Gem in Mataram...

10/10 Excellent

CING JI, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant, and the room was cozy

8/10 Good

Takeshi

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Saeno Kunto - General Manager on 30 Mar 2024
Dear Respected Mr. Takeshi Warmest Hospitality Greeting from Lombok Astoria When Hospitality Blend With Business and Leisure On behalf of Management and entire team, we're pleased to have and serve you better and we hope to have you again at your most convenience at Lombok Astoria Should you wish to have any assistance for your nearest stay with us, please be free to contact me at 0878 400 22221 or gm@lombokastoria.com Stay fit and healthy and we're pleased to welcome you shortly Kindest regardsSaeno Kunto General Manager

6/10 Okay

Hendrikus

Disliked: Property conditions & facilities
dull with a lot of dark paint rooms and restaurant
Stayed 1 night in Sep 2023

10/10 Excellent

Khaoula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre propres et confortables
Très bon rapport qualité prix! Très propre, chambre spacieuses et confortables, personnels à l’écoute et professionnels. Rien a dire. Merci
Stayed 1 night in Aug 2023

10/10 Excellent

GABSIK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전망을 선호한다면 대만족
여러가지(친절하거나 청결하거나)로 만족했음. 조식은 생각보다 별로였음 대체적으로 만족함. 전망을 선호한다면 매우 훌륭한 선택
Stayed 1 night in May 2023

8/10 Good

Gde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast nya banyak pilihan, letak hotel yg strategis, dan room view yang indah.
Stayed 2 nights in Apr 2022
Response from Saeno Kunto - General Manager Lombok Astoria on 26 Apr 2022
Yth. Bapak Gde Warmest Hospitality Greeting from Lombok Astoria Terima kasih atas kepercayaan Anda telah memilih dan tinggal bersama kami di Lombok Astoria selama berkunjung di Mataram Kami sangat senang dan bangga untuk bisa memberikan pelayanan dan pengalaman yang menyenangkan selama menginap dan kami sangat berharap untuk bisa memberikan pelayanan dan pengalaman yang lebih mengesankan untuk kunjungan Anda selanjutnya dimasa terdekat dan akan datang Hormat kami Saeno Kunto General Manager

8/10 Good

Makoto

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Yu Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best hotel in Mataram I had ever been stayed. The breakfast is as good as Aston hotel. The quality is better than Aston and Golden or Lombok Plaza. The Spa is the best. The service is made me feel comfortable. I will live again. Also, will introduce my guests live here.
Stayed 1 night in Oct 2020
Response from SK - GM LA on 28 Jan 2021
Dear Respected Customer Warmest Hospitality Greeting from Lombok Astoria We are proud and happy to read your promoter feedback and thanks for completing your most experienced during your stay with us Thanks for being loyal to our property and we wish to have and serve you again in your most convenience Kindest regards, Saeno Kunto General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Ji Hoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
해변에 많은 호텔이 있지만 비즈니스 호텔로는 롬복에 이만한 호텔 없는 듯 합니다. 친절하고 깨끗하고 만족스럽습니다.
Stayed 2 nights in Mar 2020

8/10 Good

Arru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Arru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

MAKOTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
連泊する際、アメニティーが準備出来ていない時があります。
Stayed 2 nights in Sep 2019

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Todo muy bien. Cómodo, limpio, personal super agradable. La única conclusion que saco es que cuanto menos turística la ciudad mejor es el personal y los hoteles. Y cuanto mas turística mas antipaticos y mas te la intentan colar
Stayed 2 nights in Aug 2019