Best Luxury Hotels in Matamoras

"My family and I really enjoy staying at this hotel. We love that parking was so close to the entrance. The room was just what we needed very clean and has all the essentials that we use. Breakfast was definitely not my favorite. I wish the breakfast menu was more diverse. The staff were very polite and friendly. The pool was very nice and clean. The water temperature was just right. The gym was amazing it has all the equipment that my husband was looking forward to. Overall, we definitely enjoyed our stay."

"Clean room, friendly staff Good breakfast Could use a little tlc."

"Very nice hotel, clean and love the breakfast menu."

"What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty."