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"I used the self checkin and it was pretty quick. My room was quite a trek away and I was relieved the door card worked! There was tea and coffee in the room. It was fairly basic but served the purpose."

"Staff were nice and friendly, bed was very comfortable and the soundproofing was great !!"

"I’ve stayed at this hotel once or twice a year for nearly a decade, dating back to its time as a Travelodge. Having grown up in the Cranford area (Rectory Road) I’ve remained a loyal guest for the convenience, but my recent stay was a massive disappointment. The maintenance standards have dropped. The carpets are showing significant age and noticeable staining; they are clearly overdue for a deep clean or replacement soon. However, the most illogical issue is the removal of basic amenities. Leaving a kettle and mugs in the room while removing the tea, coffee, and sugar is a bizarre and unnecessary inconvenience. Forcing a frequent guest to go to a nearby shop for essentials, or expecting them to pay at the bar because the room isn't stocked, is poor service. Management should not attempt to counter this with generic excuses. Providing the hardware without the supplies is a failure in basic hospitality. This is no longer a 3 star experience, it has fallen to a 2 star standard. If you are going to strip away basic guest etiquette, then your room rates should be lowered significantly to compensate for the loss of service. As one of your most frequent regulars, I have seen exactly where these corners are being cut. I would prefer not to move my business elsewhere, but I will not stay where basic standards are ignored. For now, I do not recommend this hotel. I suggest the owners review these petty cost cutting measures before they lose the last of their long term loyal guests."

"Check-in was quick and staff pleasant. Room was clean and quiet. The Market Garden Grill was terrible …. wait staff took orders fairly quickly but kitchen very slow, and it was far from full. People waited so long they left without getting their meals. My food was cold when it arrived and I sent back only for it to be returned with cold vegetables again. I was asked to start on what was hot and they’d bring more vegetables when cooked. I refused and said if they couldn’t give me a complete hot meal I didn’t want anything and was ready to leave. The manager took the meal to the kitchen and I was served a new meal …. I would not say ‘hot’ but edible …..Very, very disappointing."

"We really enjoyed the convenience of staying at this hotel because we were flying out of Heathrow. Staff was so friendly and helpful. They allowed early check-in and late check-out to accommodate for our awkward flight time…it was much appreciated! Would absolutely stay here again when flying out of London!"

"Breakfast was excellent with wide variety of food including omelets made to order. Coffee served at your table and also offered to take along. "

"Always a great place to stay to be close to British Airways' terminal. "

"Good"

"N/A"