All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The a/C in my first room was out. They did give me a new room. The hot tub was out of orderwas
Heather
Stayed 1 night in May 2024
Response from B on 13 May 2024
I am very sorry that we were not able to exceed your expectations during your recent stay. We have addressed the broken A/C unit, and are nearly finished with our hot tub repairs, but we do appreciate you as a guest and your feedback so that we may deliver a superior experience to all. Thank you for bringing it to our attention, and I hope you have a good day
The room was clean and comfortable. The pool would have been nice, but there were many kids being noisy and leaving the pool area a mess. The hot tub was not working properly....it was not hot and not all the jets were working.
Linda
Stayed 2 nights in Apr 2024
Response from Robert S, General Manager on 4 May 2024
I apologize for the inconvenience of the Jacuzzi. I can understand your frustration. The jacuzzi has been repaired and is now hotter and more luxurious then ever. Hopefully you return soon to enjoy it.
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank You for the kind words. We hope to see you again soon
8/10 Good
Nancy
Travelled with partner
26 Apr 2024
The property is older, and could use some technical updates likes USB ports on the lamps, but we were comfortable, the room was clean and the staff was accommodating. Breakfast omelets were great!
Nancy
Stayed 1 night in Apr 2024
Response from Heather on 27 Apr 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank You for the kind words. We hope to see you again soon
6/10 Okay
DAVID
Travelled with family
23 Apr 2024
Liked: Staff & service
Bathroom needs to be updated rather dated and very tight.
DAVID
Stayed 1 night in Apr 2024
Response from Robert S, General Manager on 4 May 2024
Thank you for your stay and honest feedback. We're always improving where we can so your feedback is well appreciated.
They always have a good breakfast and friendly staff.
Donald
Stayed 2 nights in Apr 2024
Response from Robert S, General Manager on 4 May 2024
Thank you for the feedback. I agree with the breakfast. Was your favorite the fresh eggs and sausage or the delicious Belgian waffles?
8/10 Good
Charles
Business traveller
20 Apr 2024
Liked: Staff & service
Good room for the price.
Charles
Stayed 3 nights in Apr 2024
Response from Robert S, General Manager on 4 May 2024
We love great and honest feedback. Come back again soon.
10/10 Excellent
James
5 Apr 2024
James
Stayed 1 night in Apr 2024
Response from Heather on 27 Apr 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank You for the kind words. We hope to see you again soon
I enjoyed the 24/7 coffee and tea service. I loved the warm in-door pool with towels provided. Every employee was friendly. The beds, showers, lobby etc were all very comfortable. I plan to stay at this hotel again next year when we attend the Truthseekers Homecoming event.
There were signs that no pets were allowed, however there were people with pets, so apparently they don’t enforce the no pet rule. There are some people who are allergic to pets and that is not good policy to advertise no pets and not enforce it.
The room had food left in the refrigerator and on the table. The sink and shower had used soap in it. That’s unacceptable to me. Unsanitary at its finest. The staff was friendly. The breakfast bar had no hot food during breakfast and no forks.
Tracy
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
We're extremely sorry about this. The housekeeper will be informed about how their actions caused you to have a bad experience. Hope you give us a chance again.
8/10 Good
Verified traveller
Travelled with family
2 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Service was great. Front desk staff very nice. Room was big and clean, just a little dated with style/decor. Pull out sofa was bad, and my daughter scraped her arm and leg on the metal pieces when climbing in to it. Breakfast was plentiful, but breads were hardened and dried out. Would stay again if passing through.
The place is outdated and nothing fancy to look at, but it was clean, comfortable, customer service was good and the pool and hot tub were greatly appreciated by me and my family.
The lobby and rooms were clean but had an order when we walked in. It was a strong chemical Oder throughout the place. I think is was carpet cleaner. We did like the beds. It was an ok place to stay
The breakfast that was included was pretty good, room was clean, comfortable, quiet, and the bed was good what more could you ask for short of being home?
Staff very helpful and friendly. Rooms are organized and well kept. The only downside is how close it is to the road, you can hear the traffic from the highway while trying to sleep.
Hot water must be extra. It is warm enough you are not freezing but you certainly can’t take a hot bath to soak after a long trip. Hallway is very smelly. The room was not smelly but the hallway was. The breakfast ok. And of course I needed to adjust my stay. It couldn’t because I booked on hotels.com. So I left a day early without getting reimbursed. Won’t be staying there again. Nice people and the room was clean.
Tracie
Stayed 3 nights in Dec 2023
Response from B on 13 Dec 2023
I'm so sorry to hear that you experienced this. We take good care of our property and will investigate your complaints diligently. Hope you give us another chance.
I cant say enough good things about the Marion IL staff and property. So very helpful and accommodating. Very clean property. Free Breakfast area was clean and well stocked and the service was outstanding! Front desk and housekeeping went out of their way to fulfill my needs. Thank you so much for an enjoyable visit!
David
Stayed 2 nights in Nov 2023
10/10 Excellent
Clarence
25 Nov 2023
Clarence
Stayed 1 night in Nov 2023
4/10 Poor
Dustin
24 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room was missing a knob for the bathroom door. The toilet was constantly running and did not flush properly.
Dustin
Stayed 2 nights in Nov 2023
Response from B on 3 Jan 2024
I'm so sorry to hear that. We have taken swift action to fix those issues. I hope you give us another chance.