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Reviews of Stunning Eastwood Condo Suite

3 out of 5
Stunning Eastwood Condo Suite
Parkview Tower 2, Eastwood, Quezon City, Metro Manila

Reviews

5.0
Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 1 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 9 out of 17 reviews" "

5.6/10

Cleanliness

5.4/10

Staff & service

10/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2022

4/10 Poor

Dina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceived
No hot water, not flexible and accommodating with requests. Pictures shown some are not real.
Stayed 3 nights in Jan 2020
Response from Ruth on 31 Jan 2020
Dear Ms. Dina, We understand your frustration regarding what you have experienced. However, we did inform you about the change in accommodations beforehand, due to the electrical problem of the original unit ,.and if it would be ok with you, and you agreed to it. We gave you an option to cancel but you wanted to proceed with the reservation. We are happy to let you know that we have resolved the hot water problem already . Thank you again and we look forward to having you as our guest again in the near future! Sincerely, Ruth

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the property and communication provided by the owner. I felt at home while in the property and will definitely be using it again on my next trip
Stayed 14 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
This is a FRAUD. We were checked in to another property and assigned a smaller room that we did not pay for. On our check in, we were not allowed to checked in because they were still installing a water heater. We finally was able to checked in at 10 PM. As soon as my wife used the shower room, the newly installed water heater caught fire - almost burn my wife. The king size bed that we pay for turned out to be a baby bed - I am serious. The owner turned out to be in the US owning several properties in 2 different buildings, that's why she was able to move us around. The care taker is a young girl who did not know what was happening. She demanded an additional 5,000 pesos upon our arrival. I should have complained but realized that it will just ruin my vacation. So I just SUCKED it up and tried to look for a new accommodation. But because of the holiday - no hotel or rooms were available in that area. I was so mad to myself for putting my wife into this situation. STAY AWAY from this property. Expedia should delist this property. If you're interested in more horror stories about this property, email me or call me.
Stayed 3 nights in Dec 2018

2/10 Terrible

Meggie Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be delisted. Grossly misrepresented
Worst property we’ve ever booked and should be delisted from hotels.con - misrepresantation of a 2-BR unit which is just a 1-BR & a utility room with attached water closet and folding couch. Unit booked for 2 adults & 3 kids but kids had to sleep on makeshift beds charged at Php3000 - no check-in facility. website wasn’t clear that you had to call the caretaker hours before you arrive for the unit to be ready. Person speaks/understands limited english and has to call the actual owner overseas for every question - Charges a security deposit of Php15,000/USD$300 to be returned 3 days after check-out. No credit facility, have to pay in cash. After mucb objection against the 3-day return, they agreed to return the deposit upon check-out. We did receive the deposit back, but not after several phone calls of them reasoning out why they can’t return it in the original currency we gave (AUD) etc etc & waiting half a day after check-out - water heater not working at the supposed 2-BR - shower head holder broken at the 1-BR. Had to hold the showerhead the while showering. not to mention grime coming off the shower curtain - broken furnishing like duct tape patches on couches of both units - funky smell from the lobby to the corridor to the kitchen & bathrooms - room is never cool enough even with air-conditioner left open more than 24-hrs. - so bad that we, who booked their so-called 2-br apt and their 1-br apt, checked in on the next door hotel after a day.
Stayed 8 nights in Sep 2018
Response from R on 7 Oct 2018
Dear Valued Guest, We are so sorry to hear about your not so good experience with us.. People have different expectations and we apologize that yours wasn’t so nice but I hope you saw all our efforts in trying to make your stay as comfortable as possible as what we always do. We shall address all your concerns to make the stay of all our future guests as great as possible! Thank you once again and we wish you the best!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condo Style Relaxation
Good as advertised, Condo Unit setup... Very accomodating host... Very relaxing for stay-cation with the Large TV Set...
Stayed 1 night in Aug 2018
Response from Ruth on 24 Aug 2018
It was a true pleasure having you as our guest! It is our gosl to ensure thst yiu have a great snd unforgettable stay in our place! We look forward to your stay again in the near future! We wish you the very best!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not make a reservation on this condo unit
Had a terrible experience with this reservation. When we checked in the caretaker does not know about us checking in on that date and the person (Ruth) who listed the unit to Orbitz can’t be reached by me nor by her son and her caretaker on that day. The unit has a hold that was placed by the owner of the unit so come to find out that Ruth who listed the condo was not the owner and just renting and Ruth has some financial issues with the owner. The administration of the condo building was nice enough to help us find another unit for us to stay because we have been in the building for almost 5 hours waiting for Ruth to call back but no response and also tried contacting Orbitz. I am writing this review to warn guests not to book the condo unit in Eastwood listed by Ruth. Orbitz in the other hand had resolved this issue afte several calls in several days and would like to thank Marie the supervisor, who helped me for finally resolving the issue.
Stayed 3 nights in May 2018

2/10 Terrible

Lidia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a terrible experience from beginning of our stay to the end. The room posted online was not the one given to us.The unit was not clean the kitchen spelled like garbage, no cable, a/c in bedroom was as noisy as a freight train. Furniture in apartment dirty, old and extremely uncomfortable. Bedroom bed low and soft...could not get a good night’s sleep. Also, lack of hair dryer and toaster, among other items. We gave the host a $100 cash security deposit, and were told we would get it back at checkout. We had a terrible time getting it back at checkout time. We went to the Philippines, the trip we have been dreaming about. It was ruined by this condominium stay. We would like something to be done by Expedia to compensate us for this.
Stayed 8 nights in May 2018

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem in manila Pt.2
Ruth was kind enough to hold the place for us while we toured Subic Bay for a few days. Again this is not a traditional hotel. It has a pool on the 5th floor and a gym that can be used. The condo also has tvs in every room but no cable television when we stayed there. it does have decent wifi but for some reason the tv in the main room would never connect. It has one bed in the master room, a couch that can be used as two single beds (our kids used that) and a small closet type room with a fold out sleeper couch that can be used for one person if desired. It also has a connecting bathroom/shower and its own tv on the wall. there was some minor cosmetic damage to the ceiling in some areas but Ruth explained she had just done some renovating and was in the process of doing more. The A/C unit in the main room has a habit of icing over so you need to turn it to low on occasion to thaw it out. But it kept the place nice and cool in the summer. It's a good price for the location. you could always stay at the luxury hotel next door for 200 a night but that's your choice. It did take longer than a couple weeks to get our deposit back mainly due to issues surrounding international bank to bank transfers but we managed to sort it out in the end. I recommend paypal for this transaction. I wouldn't recommend staying here for just a day or two because of the high deposit but if you plan on an extended stay it's worth the money.

10/10 Excellent

ron gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Excellent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room is cozy. The owner is very accomodating. Very good stay!
Stayed 2 nights in Mar 2018

2/10 Terrible

Maria, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing experience
Room is not a hotel as advertised. The place is run and rented out by the owner. The owner greeted us upon arrival as we called confused as to which building the condo was situated as there was no signage. Upon arrival we found there was no front desk or staff and number provided by Expedia was the owner. The condo was not two bedrooms as originally advertised when I made the booking which was disappointing as there was 4 of us and I had paid through Expedia for extra person. It was one bedroom and a closet space which I can only assume they considered 1 room with a fold out chair. If I had known the sleeping arrangements I would not have booked this condo. I paid deposit to the owner on "check-in" which equated to more than full booking price of our 3 night stay. After the first night we made decision to leave and find alternative accommodation due to discomfort of the sleeping situation. I will add the owner did attempt to remedy and gave option to stay at one of her other units in the building but we left as I able to find a luxurious hotel for the amount I paid in deposit. After week and half back in Australia I still haven't received my deposit back. The owner confirmed wire transfer had been initiated but after waiting patientially I expect my experience with this condo will continue to be a disappointing and bad one. I wasn't going to write about my experience if my deposit had been returned quickly however upon reflection other travellers should be made aware.
Stayed 3 nights in Mar 2018

2/10 Terrible

Gabby, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement
Condo is owned and rented out by owner. Not ran like a hotel. No front desk, no receptionist, and you are calling owners direct line. Place had dust bunnies and a lot of damages. Nothing luxurious about this place. The place is small and owners belongings were just stacked aside covered with sheets. The deposit was outrageous $300 which is more than amount to rent the place. “False Advertisement” because place was far from what was advertised and not to mention very unprofessional!
Stayed 2 nights in Mar 2018
Response from Ruth on 31 Mar 2018
We sincerely apologize if you feel this way regarding our place. But it says in our advertisement that it’s a CONDO suite. Thus, it is not a Hotel. We have a 24 hour receptionist and security. You can see in the refundable security deposit before you book that that is what we require because of the amenities we have in our place such a 55” LG LED TV with LG surround sound bar. It has 2 Blu Ray players and another TV in the bedroom and expensive decors from all over the world . Pls take into consideration that we did our best to even accommodate you earlier than the 2pm check in time. We were willing to check you in at 10am. We assisted you with your stuff and yet everything we did was still not enough. We sincerely apologize that we didn’t quite measure up to your expectations but to our other guests they were quite happy with our place. We shall strive to provide the best service to provide a great experience to all our guests and take your criticism constructively! Thank you once again.

2/10 Terrible

JAE MOON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
사진 믿으면 절대 안됩니다. 사기에 가까움
3 베드룸 사기 입니다. 1 베드룸에 가구는 어디 폐품 주워다 맞추고 더러운 침대에 컴프레임 거니 브로커가 디포짓만 챙기고 다음날 집주인과 온다고 해놓고 알고보니 집주인은 LA살고 브로커는 놀러가더라구요. 최악 이었읍니다.
Stayed 8 nights in Apr 2019

4/10 Poor

Kuei Hsiang

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
伊斯伍德驚人套房公寓式客房飯店
他們收錢 動作很快 退費動作一直拖 讓人家很不愉快 而且住之前 我只詢價加床費 但沒有確定要 去住宿時 他們硬要收我加床費五千披索 我不給 後來現在要退押金一萬五千披索 硬要扣我加床費一百美元 我們很不高興 他們很不誠實 所以以後我們不會再住這裡也會告訴我的朋友不要住這裡 印象很差
Stayed 9 nights in Jul 2018
Response from Ruth on 5 Sept 2018
Our sincerest apologies if there was miscommunication between us. Pls. Know that we strive to do our very best to please all our guests.

2/10 Terrible

Karen, Germany

Disliked: Cleanliness, property conditions & facilities, room comfort
Apartment in Eastwood Manila
I think 1 star is too much. They deserve 0. We booked the unit 3 months ahead of time to avoid stress of any form. We expected to stay in place where we could relax but what happen is otherwise. Tired and exhausted (due to a long hours of travel) the next thing we want to do is to rest. But upon reaching the building, the guards were clueless of our presence, I dont mean a grandeous welcome but atleast someone from them inform our arrival, so the guards asked us to wait for the owner but instead her coming.. two of her assistants led us to the unit. At the elevator and the hallway smells like a rotten rat up to our room. To our dismay, the unit we booked is far from the pictures in the ads. The space is very limited due to its oversized furniture excessive cabinets/drawers, gigantic and obsolete aircon which produces too much noise made our nights sleepless. The place is not well maintained from its dusty curtains and too many decor most of it are broken, its already summer but christmas decor are still on display. torn out sofa and dining chairs. The oven is not working filled with rusty pans good for disposal. We were informed that the owner was out of the country for medical issue but she should atleast assign or train somehow knowledgable enough incase technical issue need to fix. After all, business is business.As advertised, the unit has a high speed internet connection. Frankly, a total lie. This cause major inconvenience and hassle on our entire stay.
Stayed 13 nights in Apr 2018