View from property
Check availability

Reviews of Makati Riverside Inn

2.5 out of 5
Makati Riverside Inn
2932 A. Bonifacio St., Poblacion, Makati, Manila

Reviews

8.6

Excellent

Rating 10 - Excellent. 65 out of 134 reviews" "
Rating 8 - Good. 50 out of 134 reviews" "
Rating 6 - Okay. 13 out of 134 reviews" "
Rating 4 - Poor. 4 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 28 nights in Sep 2018

8/10 Good

L Rossan M

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round
Good hotel, handy location. Friendly staff
Stayed 2 nights in Dec 2019
Response from Marianne on 2 Feb 2020
Thank you for your kind review. We are glad you enjoyed your stay with us. You are always welcome to our humble inn.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Marianne on 22 May 2019
Thank you for a great rating Mr. Kenneth. It humbles us that you appreciated our efforts is giving you a comfortable and lovely stay.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay!
We had a fantastic stay here and would say it's the best accommodation we had in the Philippines. Extremely clean, modern, nicely decorated and an outstanding location. And that's not to mention the great staff, who gladly helped us with our many requests! Unbelievable value for money. We'll be staying here again next time.
Stayed 1 night in Feb 2019
Response from Marianne on 1 Mar 2019
Thank you for appreciating our humble inn. You will always be welcomed just shoot us a message anytime! Thank you again Matthew.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
I was told the property would not cancel unless the guest provided a medical document confirming waiver was warranted. No such document was provided, yet the guest was refused by the hotel, who said the reservation was canceled anyway. To date I have not received any notice of refund pending.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2018
Response from Marianne on 9 Dec 2018
Thank you for your appreciation. It was our pleasure hosting you and we would love to have you again as our guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Marianne on 2 Aug 2018
A five star rating is an honor. Thank you so much for your appreciation.

10/10 Excellent

Celine, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a very cute and cozy hotel, had a nice view of the city
Stayed 1 night in Jul 2018
Response from Marianne on 2 Aug 2018
Thank you for a very sweet review! This is highly appreciated!

6/10 Okay

Ben, San Diego, CA

Liked: Staff & service, room comfort
My first room was extremely loud as it was directly above a noisy alley with substantial motorcycle traffic. After some effort, with Expedia’s intervention, I was moved to a less noisy room. The street/alley is busy as there is a nearby staging area for motorcycle taxis. No breakfast, but the friendly staff will arrange food delivery to the hotel from a selection of restaurants. Recommend having hotel arrange transportation as Manila metered taxi drivers are notoriously incompetent and do not have digital map/gps. After convincing staff to change my room, I found them to be helpful and responsive. Very noisy area, but rooms are clean and it is not expensive. After further consideration, I would be inclined to try different hotel in the future with breakfast and less hectic location. At night, street/alley is not exactly safe or well lit which explains need for locked gate. The friendliness and helpfulness of certain of the hotel staff partially offsets aspects of my negative experience. The Riverside Inn has decent guest reviews on Expedia, higher than my rating so perhaps my 4 day stay was an aberration.
Stayed 4 nights in Jul 2018
Response from Marianne on 20 Jul 2018
Hi Ben! We appreciate you taking the time to provide us a straightforward feedback. We’re very sorry to hear that your stay was not as perfect as you expected. We understand this is your first time in Manila and we're hoping you still had the chance to enjoy your stay. Just a tip, please always check the emails sent to you regarding your reservation. We have provided useful information about taxi rides from the airport going to our inn. We're proud to take credit in providing assistance as much as we could for our guests and we're glad that everything went well afterwards. Despite this, we hope to welcome you back on a return visit to Manila.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great people, great price
I ended up staying nearly three days here and rate the hotel and it’s people (staff) very highly. It’s super clean with good wifi, bar fridge, laundry service etc. The hotel is right in the heart of the makati area and it’s restaurants bars and nightlife but it’s in a cute wee street and is very peaceful private and quiet. The staff were really nice and helpful and Marianne helped us get grab (like Uber) taxis and taxis. Really happy with this boutique hotel and would definitely recommend to anyone.
Stayed 1 night in May 2018
Response from Marianne on 6 Jun 2018
Hi Sam! We are truly grateful of your appreciation. We will definitely be looking forward in having you back! We thank you being such thoughtful guest.

10/10 Excellent

Marcelina, China and US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, excellent service
I messaged in advance to say that our flight would arrive at a later time. Unfortunately our flight arrived late and passing through immigration took much longer than expected. Needless to say, we were promptly received by the hotel staff even at 2am. As soon as the driver pulled up a member of the staff was waiting to escort us inside. The room was immaculately clean, the bed super comfortable and a clean bathroom! The A/C was cold so that was a huge plus. The only downside is that the neighborhood does look a bit sketchy at night, but the hotel is completely safe. It's guarded with a fence and the hotel is more like a multi-storied cottage, each room is secured by a deadlock and a separate door lock. Security is not a question, but I wouldn't recommend walking out and about at night in the neighborhood.
Stayed 1 night in Apr 2018
Response from Marianne on 15 May 2018
Dear Marcelina, Thank you for a very honest and detailed review. Your kind words are very much appreciated. Just so you know, the Barangay Hall is just right on the corner (500m away), they help maintain law and order in the neighborhoods throughout the Philippines. This is one of the reasons why we advise our guests that we are located in a residential area so you could also see how the locals are. In a positive note, we are very thankful in having you and hopefully have you again in the future! Regards, MARIANNE

8/10 Good

Verified traveller

Liked: Staff & service
Nice inn close to makati avenue
This inn is very basic. Ithe rooms a clean, the sheets are immaculate and the bathroom is clean. The personnel are attentive friendly and addressed issues immediately. They are very helpful and the info they gave regarding getting a cab is most appreciated. However if you are looking for a grand foyer or a swimming pool or even an elevator to the 4th floor then this is not it. Very basic, clean, very supportive staff. Nice stay. Good for people on a budget and specifically want to be close to makati.
Stayed 7 nights in Mar 2018
Response from Marianne on 20 Mar 2018
We are very grateful for a detailed and sincere review! We thank you for choosing Makati Riverside Inn!

10/10 Excellent

dion , birmingham . uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
great stay nice hotel and the staff were very helpfull and friendly
Stayed 13 nights in Feb 2018
Response from Marianne on 20 Mar 2018
Hi Dion! Thank you for making a simple but great review! It is our pleasure to have you as our guest!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Marianne on 19 Jan 2018
Thank you for the high score. We're very grateful for your appreciation.

10/10 Excellent

todd, london, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Makati
It's my second time to stay here. I could only stay one night because we were flying to Northern Samar the following day. The room is always clean and the hotel staff is very friendly and always willing to help.
Stayed 1 night in Dec 2017
Response from Marianne on 8 Jan 2018
Hi Todd! Thank you so much for appreciating our team. We couldn't thank you enough in keeping us in mind. You will always be welcome and we will always be grateful in having you! Best Regards!

10/10 Excellent

Julius, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Establishment
From the time of booking my stay the staff gave me some valuable information about getting to the hotel and the fares that I should be expected to pay. Check in was flawless and I was made to feel very welcome at this cosy hotel. It has a feel of home from home but your needs are catered for. Staff is so helpful and accommodating. I am not a hotel rating ecpert but I have travelled a bit and while I would not go so far to say the place is plush I would rate them at 6/5 for the ambient feeling one gets when staying there. Keep up the good work folks. Highly recommended and will definitely stay there again.
Stayed 2 nights in Nov 2017
Response from Lot on 5 Dec 2017
Hi Julius, Thank you for your review and for choosing our Inn. We are happy that you enjoyed your stay and we are looking forward to having you again as our guest. Best regards, Carlota Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not too close to busy main streets.
Nice room. Fine air conditioning and in nice area of Makati.
Stayed 6 nights in Nov 2017
Response from Marianne on 8 Jan 2018
Thank you for your review. We graciously appreciate the high score you've provided. May we have you again as our guest!

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
The room was cozy and clean, but the best part of my stay there was the very helpful staff. I appreciated their efforts to make my fiancee and my stay there as comfortable as possible. I give my sincerest thanks to them.
Stayed 6 nights in Nov 2017
Response from Marianne on 8 Jan 2018
Hi Thomas! We are very glad to have you and your fiancee at our humble inn. Your appreciation makes us see that all our efforts are worth it. Hoping to have you guys again!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place at a good price.
I chose this hotel first because of the good reviews. They are well deserved. This is a comfortable and well run place with good staff. What I discovered is that the deluxe rooms that are slightly larger for very little more money, are actually pretty noisy. These rooms front the street and street noise is significant. The lesser rooms must be quieter as they are shielded by the front rooms. The other part is just how hard it is for taxi's to find this place. I could guide them after a day of stay.
Stayed 1 night in Nov 2017
Hi Donald! We could not say anything more but Thank you! Since our property is at a nearby residential area, street noise is evident. You've been so understanding and observant for pointing these comments. Rest assured we are doing everything we could to keep up our service and maintain our inn. Hopefully we could also be found easily by the taxi's. We're doing something about it! Again, thank you very much!

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2017
Thank you for giving time to rate our Inn. This is very much appreciated!

10/10 Excellent

Torey P., Denver

Great Location, Friendly Staff!
My husband and I stayed at this inn for a short holiday in Manila and really enjoyed ourselves. The property and room were clean and the staff always smiled and offered to help in any way they could. At initial reception we were given a map of the local area and tips on how to navigate about. It was walking distance to plenty of delicious food, live music, and shopping, and just across the bridge from the Pasig River Ferry stop - so we had easy access to the historic district and waterfront areas in addition to local Makati. The other guests staying here were also friendly, and often struck up conversation. But the best part was that, after an exhausting day around the city, it was nice and comforting to come back to a clean, safe place. Even the bathroom was up to my exacting standards - and my husband will tell you that's pretty impressive.
Stayed 3 nights in Oct 2017

10/10 Excellent

Alexander, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Makati, the Philippines
From the moment I walked into the Motel I felt home as I was welcomed by the staff who all speak excellent English and it was a joy to be there for a week. The staff were so helpful and friendly and nothing was too much for them. There is no room service or dining facility, however there is a kitchen and tables and chairs in the main area next to the kitchen and all facilities to make your own breakfast, lunch and or dinner or you can order online and have it delivered to the motel and your room if you want. The place is kept clean by their staff every morning and every staff member is very friendly and helpful. There is fast Internet WIFI, Local TV and Fox TV and air-conditioning in the room The street is a very clean street and at 10.00 PM the gate at the start of this one way street gets closed and there is no traffic passing, so the place is also very quiet at night time. Getting transport to and from the motel is easy and again the staff is always there to assist and making sure you get the right fare and taxi to your destination My stay was a memorable one and I made some good friendships with the staff which will make it easy for me to come back again and again when I have to go the The Philippines. I have been to the Philippines a few times before but never felt safer than what I did during this stay. Worth coming back and back again.
Stayed 8 nights in Oct 2017
Response from Marianne on 2 Nov 2017
Dear Alexander, It was our pleasure having you and your family to our inn. Thank you so much for your kind and overwhelming appreciation. Please know that you are always welcome to our humble inn. Best regards, Marianne

6/10 Okay

Antonio, Peru

Liked: Cleanliness, staff & service, room comfort
Great for a cozy accommodation
If you are looking for a cozy accommodation, this place is for you. It has a sensation of being in home.
Stayed 2 nights in Oct 2017
Response from Marianne on 2 Nov 2017
Dear Antonio, We're glad to help out! We're already doing our best to make our inn easy to find. You will always be welcome to our inn!

8/10 Good

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable hotel.
Very nice clean rooms,good location to bars ,restaurants and shopping. Friendly Staff. Would stay there again.
Stayed 1 night in Oct 2017
Thank you for your review! We would be very glad to have you again on our inn!

8/10 Good

olaf, california

Liked: Cleanliness, property conditions & facilities, room comfort
Covers most of the basics
Small hotel, well kept. Front desk is mostly managed by some guys that don't seem to be too interested, but it's ok. Only thing the rooms are Missing is a tea kettle to make hot water for coffee in the morning. Minibar was a nice surprise. Would recommend.
Stayed 2 nights in Aug 2017
Response from Marianne on 27 Aug 2017
Hi Olaf! Your keen observation is very much appreciated. We will see what we can do about suggestions and comments. Hoping to have you again as our guest! Best regards!

8/10 Good

Madjid, Montreal&Algiers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm and homey "full service" quaint hotel
Hotel staff are truly welcoming and warm hearted. Helpful too (if you ask). Front rooms have a rather river view (but are subjected to "some noise" due to some extremely noisy filipino motorbikes (such motorbikes should not be allowed due to noise pollution, but, unfortunately this is Philippines). Back facing rooms have a less attractive view (but still fine). Location is great actually, as it is away from the "serious Makati traffic" and yet you can access anything and go everywhere in Makati (on foot). I felt that the area is actually very safe (even after dark).
Stayed 1 night in Jul 2017
Response from Marianne on 27 Aug 2017
Thank you for your detailed review and understanding. We will definitely see what we can do about your suggestion. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, quiet clean and helpful staff. Will definitely return.
Stayed 7 nights in Jul 2017
Response from Marianne on 27 Aug 2017
Thank you for your appreciation! We will always strive to keep our bars high for our guests! Best regards.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, Friendly Staff
Great location, the staff was extremely helpful, and very welcoming. The room was comfortable and clean. Dailey service. Quiet location close to restaurants and shopping. The only shortcoming is the that taxi drivers can't find it!! :) The Hotel provides directions in Tagalog and a map that proved to be indispensable. Other than that, I would definitely stay here again. The quality economic choice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Friendly and Affordable
a clean, friendly, and affordable hotel with a reasonable walking distance to restaurants/entertainment.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was always happy to cater to my needs. Be it calling me Uber service or changing sheets and bringing up new towels

10/10 Excellent

Dustin, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great little hotel with friendly and helpful staff. Nice pool and great breakfast options. Staff provided great recommendations for restaurants and tailors in Hoi-An, free bikes were provided and we were able to rent a moped for $7 for 24 hours delivered to hotel. When my wife forgot her favourite scarf at the hotel they kindly shipped it home to us. Definitely recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean personal small hotel
Staff always attentive.strong wifi and great hand location.

8/10 Good

Jeremy, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy inn in quiet neighbourhood.
Extremely friendly and helpful front office staff makes the vacation in Manila truly enjoyable. Situated in a quiet part of town but within walking distance to all amenities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside Inn, Makati Phils
I was able to fully relax in a very clean room. Slept too much & eat free breakfast of my choice every morning. I have no complaints.

4/10 Poor

Martin

Liked: Cleanliness, room comfort
Worst location

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good no frills accommodation
The staff were very friendly and welcoming. The room was clean and basic, but good.
Response from General Manager on 26 Dec 2016
Hi, Thank you for appreciating our Inn. We were really aiming for our space to be used properly by our guests. Happy Holidays! Thank you, Marianne

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean small nice place
Excellent value for money. Very kind helpful staff. I will later add a great full review on TripAdvisr.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

10/10 Excellent

joana.colby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homey
Response from Gary on 17 Oct 2016
Thank you Ms. joana, It was always a Pleasure serving and Having you here at Makati River Side Inn.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a diamond in the rough!
Well definitely the best value and quality I've had in makati. First of the most important thing in the Philippines is a quality shower. Their shower is hot and has great pressure. The bed is actually soft and comfortable. Only draw back is I had to ask for the linen change. They have a nice and friendly staff. I ordered a message and it was 500p for 2 hours and the lady did a great job. I was in Manila for a week and when I came back the following we they were all booked up. It's a little difficult to find but the taxi and grab drivers will know where casa hacienda park is.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Good location and quiet area, but still within walking distance to all bars and restaurants. Service from staff was excellent.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most recommend place to stay in makati.
Very polite staff and always on hand to help you out and offer free team & coffee. There is nothing I can complain about to this place. Value for money and will definitely be coming back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jinny, cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
It was great my partner likes the hotel service etc...very comfortable feel at home..

8/10 Good

M Fais, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, I enjoyed the stay at Makati Riverside Inn. The room is clean, bed is comfort and the staff are helpful. I would reccomend for budget traveller to spend their night here while in Manila

10/10 Excellent

John Frey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort