Interior
Check availability

Reviews of Hotel 99 Quiapo

3 out of 5
Hotel 99 Quiapo
361 Bautista corner Hidalgo St, Metro, Luzon, Manila

Reviews

5.4
Rating 10 - Excellent. 2 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 9 out of 33 reviews" "
Rating 4 - Poor. 7 out of 33 reviews" "
Rating 2 - Terrible. 8 out of 33 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Lucas

Stayed 2 nights in Apr 2023
Response from Reservation Team on 12 Apr 2023
Dear Valued Guest, Thank you for the kind ratings we really appreciate it, see you again!

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2020
Response from DRM on 25 Jul 2020
Thank you for staying with us.

6/10 Okay

Verified traveller

Travelled with family
Need more improvements
Stayed 2 nights in Jul 2019
Response from H99 ADM on 18 Jul 2019
Thank you for staying with us. We really appreciate your feedback. Next time we will strive better.

6/10 Okay

Jeno

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Hotel99 DM on 1 Dec 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Joe, Tampa, USA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean or sanitary. My granddaughter, who stayed there, saw avrident. She didn't there to eat breakfast there.
Stayed 11 nights in Nov 2018
Response from H99 DM on 21 Mar 2019
Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

8/10 Good

Jeff, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Room was a good size and the Air Conditioner was excellent.
Stayed 4 nights in Sep 2018
Response from Hotel 99 D.M. on 10 Oct 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2018
Response from Hotel 99 D.M. on 3 Oct 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2018
Response from Hotel 99 D.M. on 25 Aug 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kim Frances

Be back if had a chance to stay there again
Nice place to stay and they accommodate us well
Stayed 3 nights in Aug 2018
Response from Hotel 99 D.M. on 23 Aug 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation!
It takes almost 30 minutes to check confirmation of the booking but our stay is good.
Stayed 2 nights in Jul 2018
Response from Hotel 99 D.M. on 3 Aug 2018
Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

6/10 Okay

luis

Liked: Room comfort
Stayed 4 nights in May 2018
Response from Hotel 99 D.M. on 9 Jun 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2018
Response from DM on 15 May 2018
Thank you for staying with us.

4/10 Poor

Albenzar

Disliked: Cleanliness, room comfort
Unexpected Disappointment
Disappointed, the ambiance and comfort zone wasn't good. reception service need to undergo training due to luck of endorsement to the next staff on duty. check-out time must be the prescribed time. ( I am not happy with the services, specially the cleanliness, the food containers like dirty trays and dishes should have the specific trolleys. during my stay they just put/drop it on the floor.)
Response from DM on 10 May 2018
First and foremost, I would like to apologize for your bad experience during your stayed. Your experience should have not happened as the culture and mantra of Hotel 99 is to promote and adhere to proper customer service. We value our guests so much that this incident has no place in our system. Rest assured that I will personally get to the bottom of this, and all those responsible to this unwarranted incident shall be meted with disciplinary actions. We will also look for ways to improve our current system to better serve our guests, and be able to give our valued guests like you with total customer satisfaction. Secondly, I would like to thank you for bringing this matter up to management's attention. We value comments, even complaints like this, as they make us aware of our shortcomings and improvement areas. Again, my sincerest apologies.

6/10 Okay

dave, nj usa

Liked: Staff & service
Disliked: Room comfort
hotel 99,...
hotel staff nice friendly,..food good ,..rooms small ,..but clean ,..ok for tight budget ,..streets,..a pig pen,..smell ,.rats show up,..not just 3-4-5 ,..+++ at midnight on the street ,.crazzy ! ,..hide your wallet
Stayed 1 night in Jan 2018
Response from Hotel 99 D.M. on 22 Jan 2018
Thank you for taking the time to review our property. We apologize for any inconvenience caused. We will solve this issue to management.

4/10 Poor

Manzoor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable Noisy hotel
Toilet and shower not functioning properly. I complain two times one, nothing happen without promise. Was too noisy. I have to yell a staff who was using Radio for communication to shut the radio at 7 am so my son could sleep. Found cockroach in toilet area which I have to kill. It remain noisy until 2 am.
Stayed 1 night in Dec 2017
First and foremost, I would like to apologize for your bad experience during your stayed. Your experience should have not happened as the culture and mantra of Hotel 99 is to promote and adhere to proper customer service. We value our guests so much that this incident has no place in our system. Rest assured that I will personally get to the bottom of this, and all those responsible to this unwarranted incident shall be meted with disciplinary actions. We will also look for ways to improve our current system to better serve our guests, and be able to give our valued guests like you with total customer satisfaction. Secondly, I would like to thank you for bringing this matter up to management's attention. We value comments, even complaints like this, as they make us aware of our shortcomings and improvement areas. Again, my sincerest apologies.

2/10 Terrible

Wael

Disliked: Cleanliness, property conditions & facilities, room comfort
Aweful Hotel in a reaally dirty area
First the room didnt look anything like the photos and when i complained they say I booked standard room I said i booked according to the picutre i saw they said they dont have any other types of room available now, Second that hotel is more of a Fu**andGo hotel, People usually a man and a sex worker go there book a room for a few hours finish thier businesses and leave, The surronding area is so dirty full of rats, cocoroaches and homeless people, it smells so bad, room has no windows so you dont actually know if it light or dark outside
Stayed 3 nights in Nov 2017
Response from Hotel 99 D.M. on 7 Dec 2017
First and foremost, I would like to apologize for your bad experience during your stayed. Your experience should have not happened as the culture and mantra of Hotel 99 is to promote and adhere to proper customer service. We value our guests so much that this incident has no place in our system. Rest assured that I will personally get to the bottom of this, and all those responsible to this unwarranted incident shall be meted with disciplinary actions. We will also look for ways to improve our current system to better serve our guests, and be able to give our valued guests like you with total customer satisfaction. Secondly, I would like to thank you for bringing this matter up to management's attention. We value comments, even complaints like this, as they make us aware of our shortcomings and improvement areas. Again, my sincerest apologies

10/10 Excellent

RAFAELJR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you for taking time to review our property. We will be hoping for your next visit.

10/10 Excellent

Henry, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
The hotel is quite clean...staffs are friendly and the breakfast is good.
Stayed 1 night in Sep 2017
Response from Hotel 99 D.M. on 10 Oct 2017
Thank you for taking time to review our property. We will be hoping for your next visit.

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up
2 thumbs up for the location and overall service of this hotel
Response from H99 DM on 21 Mar 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Can be a great stay if improved..
Lobby looks alright and welcoming. The girls in the reception are friendly and helpful. WiFi did not work for my almost two week stay and I told them several times... Lightning in the room I had was weak and too white/cold. Cleaners need to be trained and equipped better to clean, they don't clean the room or toilet properly; They're not using gloves for the toilet, they're not using different and proper rags for main room and toilet. The toilet seats are cleaned quickly with a tooth brush.. They're not wet wiping surfaces with a clean rag, just a quick dry wipe of the table in the main room. At least there was hot water. Room service was in general good and quick, but the menu could be improved. The chicken sandwich didnt even contain a table spoon of chicken. I asked them to get me a taxi at a certain time in advance, but they didn't request one until that time which delayed me 20min to my next destination.
Response from H99 DM on 21 Mar 2019
Thank you for staying with us. We apologize for any inconvenience caused.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good services offered during my stay.
The room if okay though I was wondering why there are lots of mirrors (in the ceiling and wall). Bathroom/restroom is very neat. The staffs are very pleasing.
Response from Love on 19 Nov 2016
Good day! Thank you for taking time to review our property. We will address these to the management accordingly.

6/10 Okay

wayne, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel next to Mosque, ANNOYING.
It should be noted that this hotel is adjacent to a Mosque. Had I known that I would NOT have stayed here. Being "Called to Prayer" at 4 am, 5 am 6 am 7 am, noon, up until 7 pm at night by the Wailing, EXTREMELY LOUD was NOT my idea of peaceful enjoyment of the accommodations. On the other hand, the staff was friendly and very accommodating. The interior of the hotel including the rooms was good. Breakfast included was delivered to the room within minutes of a call to the front desk. Sadly, I would NOT go back to this hotel as it was not comfortable being woken up by the Wailing of the Mosque next door.
Response from General Manager on 19 Nov 2016
Thank you for taking time to review our property. We felt sorry for the inconvenience. We will address these to the management accordingly.

2/10 Terrible

Adrian

Stayed 1 night in Jul 2022
Response from Reservation Team on 16 Jul 2022
Thank you for staying with us, Next time we strive better.

2/10 Terrible

Yakob

Stayed 4 nights in Nov 2019
Response from H99 ADM on 2 Mar 2020
Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
窓無しの臭い部屋。 やる気の無い従業員。 朝食の時間をチェックインの時点で決めなくてはいけない。決めた時間にフロントに行ったが30分以上またされたのでキャンセルした。 二度と行かない。
Stayed 1 night in Dec 2018
Response from H99 DM on 19 Dec 2018
Thank you for taking the time to review our property. We apologize for any inconvenience caused. We will solve this issue to management

2/10 Terrible

yongjae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible lodge
끔찍함.다시는 가고 싶지않다.절대로 추천하고 싶지않다
Stayed 4 nights in Mar 2018
Response from Hotel 99 D.M. on 15 Mar 2018
Dear Valued Guest, We’re sorry you were unhappy - we’ll address this to the management right away. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Dear Valued Guest,I I would like to thank you for your rating. We value this, as they make us aware of our shortcomings and improvement areas.

4/10 Poor

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi99
Man fik vad man betalte for inget mere
Response from General Manager on 19 Nov 2016
Thank you for taking time to review our property.

6/10 Okay

Sahara

Kawasan bandar
Agak menyenangkan dan servis yang bagus
Response from General Manager on 20 Oct 2016
Thank you for taking time to review our property. Hoping for your next visit.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
a éviter
hôtel au milieu d'un quartier affreux et puant. le matelas est aussi dur que si vous dormirez à même le sol. la WiFi est inexistante. mise à part les employés qui sont polis évitez cet hôtel.
Response from General Manager on 19 Nov 2016
Thank you for taking time to review our property. We felt sorry for the inconvenience. We will address these to the management accordingly.

6/10 Okay

Yann

Liked: Staff & service
Response from General Manager on 19 Nov 2016
Thank you for taking time to review our property.

8/10 Good

Guenter Georg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 19 Nov 2016
Thank you for taking time to review our property.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
niet wat het beloofd
hotel staat midden in een moslim wijk en om de paar uur worden er gebeden door de luidsprekers gegalmd ook s'nachts. elke dag moet je opnieuw vragen om je ontbijt en meerdere keren per dag smeken om schone handdoeken schoonmakers werken in de nacht en rijden constant met hun karretje door de gang dit dendert erg door ,door de plavuizen vloer en ook schuiven van de meubels gaat met veel kabaal. wifi in hotel werkt nauwelijks tot niet buiten lopen de ratten door de straat omdat het vuil er zo neer gegooit wordt
Response from Love on 19 Nov 2016
Thank you for taking time to review our property. We felt sorry for the inconvenience. We will address these to the management accordingly.