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Reviews of Capital O 494 Modern Peak Suites & Resorts

2 out of 5
Capital O 494 Modern Peak Suites & Resorts
Marcos, Antipolo, 1870 Rizal, Philippines, Manila, Antipolo

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 1 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 3 out of 16 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Almar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning! Do not stay here.
The hotel was filthy, I would not recommend staying here, black molds in the bathroom, linens smelled. Hotel was hard to find too, its in the middle of a shady neighborhood. Reserved for 2 nights, couldn't stand it, Left and just slept with relatives after 1 night, Hotels.com should look at the condition of this hotel before putting it in their roster.
Stayed 2 nights in Apr 2022
Response from Ammy on 22 May 2022
Apologies for the problems you had faced, Almar! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Imogene

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation
Stayed 1 night in Jul 2021
Response from Jane on 9 Jul 2021
Hi, Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Jane!

10/10 Excellent

Fidelina

Liked: Staff & service
Stayed 1 night in Apr 2021
Response from James on 12 May 2021
Thank you so much for the positive rating, Fidelina! Hope to serve you soon with an amazing stay. Regards, James!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Not a pleasant stay
Wifi connection was poor, hotel was pretty far from place and my girlfriend’s daughter said she saw a rat.
Stayed 7 nights in Feb 2021
Response from Leo on 16 Feb 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Terrible

Meynard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund
I NEED A REFUND, MY FAMILY WAS NOT ACCOMMODATED EVEN IF WE HAD OAID ALREADY
Stayed 1 night in Feb 2021
Response from Mike on 15 Feb 2021
Hi, Meynard. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Mike

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the place is homey and clean. There is no parking space so you will just have to park it on the street in front.
Stayed 1 night in Jan 2021
Response from Noor on 12 Jan 2021
Thank you so much for the positive rating, Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Noor!

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from James on 23 Nov 2020
Thanks for rating us positively, Stephanie! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, James!

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2020
Response from Leo on 11 Oct 2020
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

6/10 Okay

Maria

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2020
Response from Jason on 21 Sept 2020
Hi, Maria! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Jason

10/10 Excellent

glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perennial guest
Stayed 2 nights in Aug 2020
Response from Philip on 18 Aug 2020
Thanks for rating us positively, Glenn! We hope to welcome you again soon. Have a nice day :) Regards, Philip

6/10 Okay

Rhon, Marikina

Travelled with partner
Liked: Staff & service
Disliked: Amenities
just basic. pool is closed when we came over. its only room, bed, and aircon. TV channels so scarce, WIFI is terribly weak like its not existent at all.
Stayed 1 night in Aug 2020
Response from Cheshta on 12 Aug 2020
Hi, Rhon! Sorry for the trouble you faced. We have duly noted your feedback and ensure to provide the best facilities in your future stays. Have a nice day ahead. Regards, Jane

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
could have been better
it was all OK, until some Unruly/uncivilized/noisy guests(11persons?) Checked-in during my last day of stay... reported the incident to the hotel staff, they tried to pacify those guests coz it was during wee hours of the night(4am) but to no avail.
Stayed 2 nights in Jul 2020
Response from Cheshta on 18 Jul 2020
Thanks for rating us positively. We do apologize for the trouble faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Joe

10/10 Excellent

glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Chris on 9 Jul 2020
Hi, Glenn! Thank you so much for the positive rating. Have a wonderful day ahead. Regards, Chris

10/10 Excellent

Juan pauli

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Adiya on 8 Jan 2020
Thanks a ton for the amazing rating We are glad that we succeeded in matching your experience with your expectations. Regards, Adiya!