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Reviews of Aurumone Makati

3 out of 5
Aurumone Makati
1682 Evangelista corner, Heneral Del Pilar Streets, Makati, Manila

Reviews

8.0

Very good

Rating 10 - Excellent. 174 out of 513 reviews" "
Rating 8 - Good. 227 out of 513 reviews" "
Rating 6 - Okay. 84 out of 513 reviews" "
Rating 4 - Poor. 18 out of 513 reviews" "
Rating 2 - Terrible. 10 out of 513 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Mia & Alice, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As a transient, very convenient for all needs.
As I entered the front lobby, the place is clean, staffs are cheerful and are always there to answer my questions. The guard is very helpful particularly in calling for a taxi, loading and unloading our luggage. An excellent and quick for room service. I enjoyed my stay at Aurum One Makati Suites.
Stayed 9 nights in Apr 2018

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bboat, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to amenities
Close to everywhere shopping, airport,foods store and wifi is slow but still I am coming back to this place for my next visit to the New Philippines
Stayed 1 night in Apr 2018

10/10 Excellent

Bboat, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel close to airport and amenities
Nice, cheap, clean, helpful staff and quite facility even outside are very busy street that's why I will give them 4 star 'cozy their WI-FI is slow but I'm still coming back in my next visit to the Philippines
Stayed 2 nights in Apr 2018

8/10 Good

Vicky, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place very accessible.
I enjoyed my stay as its close to all the places that I need to be.
Stayed 6 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel & staff are great the location of the hotel is a bit hard to find.

8/10 Good

Tet Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Aurum one Makati
Second time stay in 3 mos. Will stay again next time

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Hotel and staff are excellent the only problem is the security guard on duty on the night we arrived. The security guard absolutely no knowledge about his job or duties. Hopefully he will get training and can really do what his hire to do.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable hotel
Stuff were great, hotel exceed my expectation great clean and comfortable beds. The only negative feedback was the 2nd floor room we were given I have to complain because of the barking dog outside i cant sleep and a banging noise of some type of construction going on...but when i requested aftr the 3rd time to be transfered to a higher floor I was tranafered then I was able to sleep without no outside noise.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Everthing was great with the exception of the view from the room. The wall could have been painted with a mural or provided with plants or bamboo sticks to soften the view.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice hotel for a few nights only.
Comfortable hotel with nice beds however found a bug on my bed. No tea bag available with in-room coffee/tea making facilities and was very difficult to get a tea bag from reception/kitchen considering we were not staying for our free breakfast. Overall comfortable stay for a few night only.
Stayed 1 night in Feb 2018

4/10 Poor

Beulah

Disliked: Staff & service, property conditions & facilities
neighborhood is slummy. Front desk service not good.
Stayed 1 night in Feb 2018

10/10 Excellent

Tony, Portland Or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the Rough
This hotel could be 4-5 stars if it sitting in the nice neighborhood. spacious room, friendly staff from guard to reception desk. I called and they always answered and provided. The only negative though is that I had to be moved to find a better wifi spot signal but they moved me right away. I will definitely comeback.
Stayed 3 nights in Feb 2018

8/10 Good

Gary, American traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced. Lots of taxi and jeepney
Good experience. Hotel is located in the midst of a residential and small mom and pop storefronts. Lots of regular filipinos walking along the streets. Feels safe. Plentiful taxi and jeeney up and down the street so getting transport is easy. Low cost taxi to malls. Mcdonalds jollibee and other mom and pop eateries all around in walking distance. Hotel was good, clean, and excellent staff. Breakfast is catered. I'm a picky eater and only eat cereal and fruit for breakfast but provided breakfast didn't meet my needs but i saw other guest appeared satisfied. Bathroom was clean and warm water works good. This is not a high end hotel but a good value in my opinion. Definitely staying again if i go back to manila.
Stayed 4 nights in Feb 2018
Response from The aurumOne Team on 24 Feb 2018
Dear Guest, Thank you very much for your kind review! We're glad that you were satisfied with your stay; we're sorry that breakfast did not meet your needs - we will work on improving this for the future. We hope to serve you again soon!

10/10 Excellent

Sasha, Atlanta , GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport and Mall of Asia
Very nice place for the price, no problem with hot water ever, good television, Minifridge, great location, great rate, very nice and friendly security guards, would definitely come back.
Stayed 1 night in Feb 2018
Response from The aurumOne Team on 19 Feb 2018
Dear Guest, Thank you for your kind comments! We'll forward this to our security team and housekeeping staff and let them know of your appreciation! We look forward to serving you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018
Response from The aurumOne Team on 19 Feb 2018
Dear Guest, Thank you for taking the time to review us! We hope to see you again soon!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2018
Response from The aurumOne Team on 19 Feb 2018
Dear Guest, Thank you for taking the time to review us! We hope you found your stay comfortable, and we hope to serve you again soon!

8/10 Good

danny, Toledo, OH

Liked: Cleanliness, staff & service, room comfort
Nice & Clean Hotel
Good Hotel, updated and clean. Neighborhood for locals but safe. police station across the street.
Stayed 1 night in Jan 2018
Response from The aurumOne Team on 29 Jan 2018
Dear Guest, Thank you for your review! We do our best to keep everything clean, and we're happy you were pleased with the results! We hope you were comfortable and we look forward to seeing you again soon!

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing
Stayed 1 night in Jan 2018
Response from The aurumOne Team on 29 Jan 2018
Dear Guest, Thank you for reviewing us! We are glad that you were so satisfied with your stay; we look forward to serving you again!

6/10 Okay

Manuel

Liked: Cleanliness, room comfort
Main concern is the location and the dining area needs a great deal if improvement.
Stayed 1 night in Jan 2018
Response from The aurumOne Team on 26 Jan 2018
Dear Guest, Thank you for your feedback! We have taken note of your concerns and will work to improve our services.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from The aurumOne Team on 29 Jan 2018
Dear Guest, Thank you for taking the time to review us! We were pleased to serve you, and we hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A nice hotel if not for the in-house theft
Stayed a few times in this hotel, it's reasonable for the price. However this time I encountered something unpleasant and need to bring it out. One of my compartments of my backpack was opened when I was out the whole day and a small pack of local coins was stolen. Other things were untouched including my laptop.I reported this matter to the reception the next morning because the management office will have somebody in by then. However I received no feedback at all even until the day I checked out. The hotel management really need to look into this. This is a nice hotel if not for the in-house petty theft for my this stay. So as a kind reminder to whoever wants to stay in this hotel, please lock up anything you don't want to get stolen.
Stayed 3 nights in Jan 2018
Response from The aurumOne Team on 22 Jan 2018
Dear Guest, We are very sorry for your unpleasant experience. We investigated this when you first reported it, but found no evidence that our staff had taken anything. Our staff do not open luggage without permission, and we checked this with the two who cleaned your room. We attempted to contact you, but for the next few days you were often out of the hotel. When you extended your stay without mentioning it again, we thought perhaps you or your companion(s) might have found the coins or remembered spending them elsewhere. We apologize for not checking further with you. We hope that you will consider returning to stay with us again, despite this incident, and we wish all your travels are safe and comfortable.

8/10 Good

Herb, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great wifi,
First time in the Philippines, I love SE Asia. Retired, love travelling.I enjoy my time in Manila. Different customs, but overall I enjoyed my time here.
Stayed 3 nights in Jan 2018
Response from The aurumOne Team on 18 Jan 2018
Dear Guest, Thank you for reviewing us! We're glad you enjoyed your time in our country, and we're happy to have been a part of your visit. We hope to serve you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Close to the airport.
Nothing fancy about this hotel but it is very convenient and budget-friendly.
Stayed 2 nights in Dec 2017
Response from The aurumOne Team on 8 Jan 2018
Dear Guest, Thank you for taking the time to review us! We appreciate your comments and will use them to improve our services!

10/10 Excellent

Sana, Japan Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near in mall convenient place.
The wi-fi inside the room was fast and room cleanliness. Size
Stayed 1 night in Dec 2017
Response from The aurumOne Team on 31 Dec 2017
Dear Guest, Thank you for reviewing us! We're pleased that you happy with your stay. We look forward to serving you again!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome overnight stay
They were ready to extend help as soon as we arrived. Carrying our luggages and assisting us to the lobby. Very corteous staffs and clean environment to stay.
Stayed 1 night in Dec 2017
Response from aurumOne Management on 31 Dec 2017
Dear Guest, Thank you for your kind review! We're pleased that you were satisfied with our service and cleanliness. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are very accommodating and rooms are spacious .
Stayed 2 nights in Dec 2017
Response from The aurumOne Team on 31 Dec 2017
Dear Guest, Thank you for taking the time to review us! It was our pleasure to serve you, and we hope to see you again soon!

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from aurumOne Management on 20 Dec 2017
Dear Guest, Thank you for taking the time to review us, and thank you for the high rating! We hope you enjoyed your stay, and we hope to have you back soon!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from aurumOne Management on 18 Dec 2017
Dear sir, Thank you for taking the time to review us! We appreciate the high rating, and we're glad that you were satisfied with your stay. We look forward to serving you again!

10/10 Excellent

gerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from aurumOne Management on 8 Dec 2017
Dear Guest, Thank you for rating us highly! We hope you enjoyed your stay, and we hope to see you again soon! The aurumOne Team

8/10 Good

Mergel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2017
Response from aurumOne Management on 4 Dec 2017
Dear Guest, Thank you for taking the time to review us! We're glad to have served you and we look forward to seeing you again! The aurumOne Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay right after a long flight
The hotel is standard, very clean and comfy, nothing bad to say. It is useful when you arrive straight from the airport.
Stayed 1 night in Nov 2017
Response from The aurumOne Team on 4 Dec 2017
Dear Guest, Thank you for your review! We appreciate your words and will commend our staff and security. We hope to serve you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from aurumOne Management on 4 Dec 2017
Dear Guest, Thank you for rating us so highly! We're glad that you were so satisfied with your stay. We look forward to serving you again! The aurumOne Team

8/10 Good

Atif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel at non perfect location.
The phone was on the other side of the room and location was not that nice. Service staff and hotel was very good. Tourists need to know that in phillipines trafic is a mess and travelling time is too much.
Stayed 5 nights in Nov 2017
Response from aurumOne Management on 27 Nov 2017
Dear Guest, Thank you for taking the time to review us! We regret that you were unhappy with the location and the traffic, but we're glad that you were pleased with our services. We hope to serve you again soon! The aurumOne Team

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from aurumOne Management on 24 Nov 2017
Dear Guest, Thank you for taking the time to review us! We hope your stay was comfortable, and we hope to serve you again! The aurumOne Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from aurumOne Management on 19 Nov 2017
Dear Guest, Thank you for reviewing us! We appreciate your favorable rating, and we look forward to serving you again soon! The aurumOne Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from aurumOne Management on 19 Nov 2017
Dear Guest, Thank you for your favorable rating! We appreciate it and we hope to serve you again soon! The aurumOne Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Response from aurumOne Management on 19 Nov 2017
Dear Guest, Thank you for taking the time to review us! We appreciate it and we hope to serve you again soon! The aurumOne Team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The room is quite comfortable, worth the money, not more, not less. Breakfast is a bad joke: Practically no choice, questionable conditions of preparation, storage and serving. Best choice to skip it, obviously. Covered terrace on top floor in the evening is closed for the guests, which is sad since there are tables and chairs which would make for a rather comfortable sitting area in the evening/night breeze. But instead of opening it to the guest, the other day there sits an employee videochatting and smoking, asking the curious hotel guest (which happened to be me in this case) rather curt (just to avoid writing "rather unfriendly" what they would look for up there. At the same time the guests fancying an occasional smoke are banned to a so-called smoking area, not covered against the occasional rain or the sun, floor consisting of naked concrete, no chairs, no tables, nothing. This seems to be a rather strange attitude towards paying guests. But okay, if the hotel facilities heighten the comfort of the staff then that's worth something also, I suppose. All in all I see little to no reason for coming back here.
Stayed 8 nights in Nov 2017
Response from aurumOne Management on 10 Nov 2017
Dear Guest, We are sorry you were disappointed with your stay. We continuously work to improve our services and we take all comments seriously; we have forwarded these comments to our breakfast provider and will work to do better. As for the smoking area, we regret that the nationwide smoking ban has posed a challenge in providing comfortable facilities while complying with the law. We believe there must also have been some misunderstanding, since the top floor is open to guests except when there is a function or scheduled maintenance, and that the person you spoke with was merely trying to be friendly and inquired what you might have needed. We hope that the rest of your trip was comfortable, and that your travels continue to be so as well. Best regards, The aurumOne Team

8/10 Good

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My purpose of stay is for overnight sleep and I’m satisfied. If you are looking for anything beyond that then it’s fair to say you won’t find it.
Stayed 1 night in Oct 2017
Response from aurumOne Management on 6 Nov 2017
Dear Guest, Thank you for taking the time to review us! We're glad that you are satisfied with your stay; we do hope to exceed your expectations in the future! Best regards, The aurumOne Team

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from aurumOne Management on 30 Oct 2017
Dear Guest, Thank you for reviewing us! We appreciate this feedback, and we hope to serve you again soon! The aurumOne Team

8/10 Good

ross, UK

Liked: Cleanliness, staff & service
Had a nice stay. It is very near to the airport. It just need additional facility like hair blower, toothbrush slippers. The wifi was slow.
Stayed 2 nights in Oct 2017
Response from The aurumOne Team on 30 Oct 2017
Dear Guest, Thank you for reviewing us! We're glad you had a nice stay. For reference, we do provide those items upon request, and we have been progressively improving our wifi; we hope that you'll be more satisfied if you return in the future. Best regards!

8/10 Good

Erica Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and accommodating.
Stayed 1 night in Oct 2017
Response from aurumOne Management on 23 Oct 2017
Dear ma'am, Thank you for your kind words! We appreciate your comment, and we look forward to serving you again! Best regards, The aurumOne Team

8/10 Good

Alan, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clean and Accommodating
Nice hotel staff to start our stay. Be aware of the deposit required at check in. Room was big and the bed was really comfy. Complimentary continental breakfast was cold every day. The hotel is situated on a very busy street. We were on the 6th floor and dogs barking at night were a pain in the butt. Car service was very reasonable. All in all it was a good stay for the price.
Stayed 3 nights in Oct 2017
Response from The aurumOne Team on 16 Oct 2017
Dear Guest, Thank you for taking the time to review us! We greatly appreciate your comments and will work harder to improve our services. We look forward to serving you again!

8/10 Good

Danny, Holland, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel, updated, clean not the best area, but safe, police station across the street. Great for the money.my 2nd stay and will go back.
Stayed 3 nights in Sep 2017
Response from The aurumOne Team on 4 Oct 2017
Dear Guest, Thank you for taking the time to review us! We're glad you felt safe, and that you were happy with your room; we look forward to serving you again!

10/10 Excellent

donnadelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from aurumOne Management on 28 Sept 2017
Dear Guest, Thank you for rating us! We're thrilled that you enjoyed your stay so much, and we do hope to see you again. Safe travels!

6/10 Okay

Traveler, Switzerland

between Ayala Center and airport
I stayed here before and rated it better two years ago. It's quite a new hotel but the maintenance is not good. It is close to the airport and also a short cab ride to the big malls. The best part might be that it's very quiet there. The value is ok.
Stayed 1 night in Sep 2017
Response from The aurumOne Team on 26 Sept 2017
Dear Guest, Thank you for taking the time to review us! We appreciate your comments and will use them to improve our services!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My overall stay with Aurum VERY HAPPY.
Overall of our 2 days stay at aurum were excellent. My husband and I were very happy of the excellent customer services of the employees. Please give credit to Hermogenes the door employee, Ron, Ariel, and everybody who works excellent customer services. I will recommend this hotel when I get back to U.S. VERY SATISFIED.
Stayed 2 nights in Sep 2017
Response from aurumOne Management on 26 Sept 2017
Dear ma'am, Thank you so much for your kind words! We'll be sure to inform our staff of your appreciation. We hope to serve you again soon!

8/10 Good

Elwin Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from aurumOne Management on 26 Sept 2017
Dear Guest, Thank you for rating us! We appreciate your taking the time to express your satisfaction, and we look forward to serving you again!