Terrace/patio

Reviews of Holiday Inn & Suites Makati, an IHG Hotel

4.5 out of 5
Holiday Inn & Suites Makati, an IHG Hotel
Glorietta Mall, Palm Drive, Ayala Center, Makati, Manila

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1004 reviews" "
Rating 8 - Good. 325 out of 1004 reviews" "
Rating 6 - Okay. 51 out of 1004 reviews" "
Rating 4 - Poor. 14 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Maricel

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was exceptional and did their best to go out of their way to make our stay comfortable. Of particular note was the person assigned to clean our room. She was attentive, and sought to address and proactively address our needs.
Stayed 3 nights in May 2024
Response from Holiday Inn & Suites Makati on 24 May 2024
Dear Maricel,Thank you for your wonderful feedback! We're thrilled to hear that our staff went above and beyond to ensure your comfort during your stay. We're especially grateful for your kind words about the person who cleaned your room. Providing attentive and proactive service is what we strive for, and we're delighted it made a difference for you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back.

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are great dining options, but the primary reason I will return to the Holiday Inn Makati is Mr. Arcangeles. He personally handled challenges and effectively delegated solutions his fine team led by Mr. Steve in the Lounge.
Stayed 3 nights in Apr 2024
Response from Holiday Inn & Suites Makati on 24 May 2024
Dear George,Thank you for your feedback! We're thrilled to hear that you enjoyed our dining options and had a positive experience during your stay, especially with Mr. Arcangeles and his team, led by Mr. Steve, in the Lounge. Providing exceptional service is our top priority, and we're glad to know that they were able to handle challenges effectively. We look forward to welcoming you back to the Holiday Inn Makati in the future! If there's anything else we can assist you with, please don't hesitate to reach out. Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in the area. Main reason is because it has a smoking destination area with a beautiful view.
Stayed 2 nights in May 2024
Response from Holiday Inn & Suites Makati on 23 May 2024
Dear Christopher,Thank you for your wonderful feedback! We're thrilled to be your favorite hotel in the area. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the attentivness of employees, quick room service, on going live music, friendly staff and great buffet. poul was good st check out also. room attendant was the BEST for 1608 room
Stayed 2 nights in May 2024
Response from Holiday Inn & Suites Makati on 13 May 2024
Dear Cindy,Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us. Your feedback means a lot to us and motivates us to continue delivering excellent service. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location; Nice, clean quiet hotel
Stayed 3 nights in May 2024
Response from Holiday Inn & Suites Makati on 20 May 2024
Dear Ramon,Thank you for your feedback! We're thrilled to hear that you enjoyed the location. Providing a great setting is important to us, and we're delighted it contributed positively to your experience. Looking forward to welcoming you back soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Jack

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All that I expected it to be
Stayed 2 nights in May 2024
Response from Holiday Inn & Suites Makati on 10 May 2024
Dear Jack,Your feedback is greatly appreciated! We're glad to have met your expectations. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Holiday Inn & Suites Makati on 7 May 2024
Dear Jason,We're so pleased to hear that you're happy with our service. Your satisfaction is our priority. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Emmanuel, Mississauga

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, modern, spacious, and overall a very nice room to stay in. The hotel is attached to Glorietta Mall which is very convenient. I would stay here again and I highly recommend it.
Stayed 5 nights in Apr 2024
Response from Holiday Inn & Suites Makati on 6 May 2024
Dear Emmanuel,Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us. Your feedback means a lot to us and motivates us to continue delivering excellent service. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating
Stayed 3 nights in Apr 2024
Response from Holiday Inn & Suites Makati on 29 Apr 2024
Dear Daniel,Thank you for your feedback! We're thrilled to hear that you enjoyed your experience with us. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff at breakfast don't know what they are doing. Coffee never arrives. Rather chaotic overall. This hotel is classed as 5 stars. I don't know how. It is only a 3 star hotel in my opinion. Also, they changed the bedsheets every day. Other hotels have a card you can put on the bed to request not to change sheets. They should do that because changing sheets every day is bad for the environment.
Stayed 7 nights in Apr 2024
Response from Holiday Inn & Suites Makati on 22 Apr 2024
Dear Simon,We’re deeply disappointed to hear about your experience, and we want to extend our apologies for any inconvenience caused. Your feedback is important to us, and we assure you that we’re taking it seriously and will do everything in our power to address your concerns.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Khristiane Rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Fast staff response when you request something. In my room, the toilet exhaust wasn't working. One time lights went out my room. Turned out to be a faulty fuse. Apart from that everything was first class.
Stayed 19 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 19 Apr 2024
Dear Khristiane Rey,We’re overjoyed to receive a perfect rating and such wonderful feedback from you! Your words affirm that our efforts are making a difference. Your support fuels our passion and determination to consistently deliver excellence. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent and they take of your request. Nice pool. Good breakfast.
Stayed 1 night in Apr 2024
Response from Holiday Inn & Suites Makati on 18 Apr 2024
Dear Donald,We're so pleased to hear that you're happy with our service. Your satisfaction is our priority. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Office Manager Loi Ruppert Arcangeles was very informative, responsive and helpful. I will stay there again because of his service.
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 11 Apr 2024
Dear GEORGE,We're so pleased to hear that you're happy with our service. Your satisfaction is our priority. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had the best service and it’s a walking distance from the malls. It was super convenient and the staff was always so happy.
Stayed 6 nights in Apr 2024
Response from Holiday Inn & Suites Makati on 10 Apr 2024
Dear Amber,Thank you for your kind words! We're delighted to hear that you enjoyed our excellent service and convenient location near the malls. Our team takes pride in ensuring our guests have a memorable experience, and it's rewarding to know that their happiness made a positive impact on your stay. We look forward to welcoming you back on your next visit!Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

DAVID, BANGKOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facilities, also very comfortable bed and lovely rooms
Stayed 3 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 11 Apr 2024
Dear DAVID,Thank you for your feedback! We're thrilled to hear that you enjoyed the location. Providing a great setting is important to us, and we're delighted it contributed positively to your experience. Looking forward to welcoming you back soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentative staff. Neat and clean.
Stayed 1 night in Apr 2024
Response from Holiday Inn & Suites Makati on 7 Apr 2024
Dear Donald.Thank you for your feedback! We're thrilled to hear that you found our staff to be friendly and attentive. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. We also take great pride in maintaining a clean and tidy environment for our guests, so we're glad to hear that you found everything to be neat and clean during your stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Serena

Travelled with group
Liked: Amenities
Great location, good service and clean hotel. Helpful staff. Location next to the malls and restaurants v handy!
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 3 Apr 2024
Dear Serena,Thank you for your wonderful feedback! It's always rewarding to hear from satisfied customers. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn & Suites Makati on 30 Mar 2024
Dear Rey,Thank you for your 5-star rating. We appreciate your feedback!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast buffet with taho champorado pork tocino garlic rice and a lot more! So conveniently located! The lobby floor had lots of restaurants japanese and korean. Housekeeping is very prompt. And servers in the breakfast buffet were all amazing! I would stay here again when i come back to philippines
Stayed 5 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 30 Mar 2024
Dear Jennifer,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our breakfast buffet and found our location convenient. It's great to know that our housekeeping team and breakfast buffet servers met your expectations. We look forward to welcoming you back to Holiday Inn & Suites Makati on your next visit to the Philippines.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

ARNEIL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and best place to stay and to shop…
Stayed 3 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 26 Mar 2024
Dear Arneil,We’re overjoyed to receive a perfect rating and such wonderful feedback from you! Your words affirm that our efforts are making a difference. Your support fuels our passion and determination to consistently deliver excellence. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Howlin Dave

Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Makati on 18 Apr 2024
Dear Howlin Dave,Your feedback is greatly appreciated! We're glad to have met your expectations. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Vastille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great selections at the breakfast buffet, western and local dishes alike.
Response from Holiday Inn & Suites Makati on 19 Mar 2024
Dear Vastille,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast buffet with its diverse selection of both Western and local dishes. Providing excellent service and a variety of culinary options are top priorities for us, and we're glad that our efforts were reflected in your experience. We hope to welcome you back again soon for another enjoyable stay!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Samar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TY
Stayed 4 nights in Dec 2023
Response from Holiday Inn & Suites Makati on 14 Mar 2024
Dear Samar,Thank you for taking the time to share your experience. We are delighted to know you enjoyed your stay. We look forward to welcoming you back here at Holiday Inn & Suites Makati.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities
Satisfied customers
Stayed 3 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 18 Mar 2024
Dear Robert,Thank you for taking the time to share your experience. We are delighted to know you enjoyed your stay. We look forward to welcoming you back here at Holiday Inn & Suites Makati.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Maryluz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are polite. Good food
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Makati on 11 Mar 2024
Dear Maryluz,Thank you for your kind words! We're delighted to hear that you found all our staff to be polite and that you enjoyed the good food during your stay. Providing excellent service and delicious cuisine are top priorities for us, and we're thrilled that we could meet your expectations. We'll be sure to pass along your compliments to our team—they'll be delighted to hear your appreciation. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another enjoyable experience! Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to restaurants & shopping. WiFi connectivity is strong & well suited for working remotely. I will return to this property for my future travels!
Stayed 2 nights in Mar 2024
Response from Holiday Inn & Suites Makati on 7 Mar 2024
Dear Annabelle,Thank you for your wonderful feedback! We're thrilled to hear that you found our location convenient for exploring restaurants and shopping options. At Holiday Inn & Suites Makati, we strive to provide our guests with easy access to the best that the city has to offer.We're also delighted that our WiFi connectivity met your needs for working remotely. Ensuring a strong and reliable connection is essential for our guests, especially those traveling for business or leisure who need to stay connected.We can't wait to welcome you back for your future travels!Sincerely, Holiday Inn & Suites Makati

6/10 Okay

FIDELIS

Liked: Staff & service
Disliked: Cleanliness
There was a lipstick kiss on the glass by the bar. The bathroom stinks of urine like smell. Dark colored cabinets make the room seem old and dark.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 7 Mar 2024
Dear Fidelis,Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Please rest assured that we take cleanliness and maintenance very seriously, and we will address these issues immediately to ensure they are rectified.Our housekeeping team will thoroughly inspect and clean the affected areas, especially the unpleasant odor in the bathroom. Additionally, we will consider your feedback regarding the dark-colored cabinets and explore options to brighten and modernize the room.We truly appreciate your feedback as it helps us to improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

blanche

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Excellent staff Room is perfectly clean
Stayed 2 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 28 Feb 2024
Dear Blanche,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff excellent and the room perfectly clean. Providing exceptional service and maintaining a clean and comfortable environment are our top priorities, and we're delighted that we met your expectations.Your feedback is truly appreciated, and we look forward to the pleasure of hosting you again in the future. If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
VERY CONVENIENT, CONFORTABLE
Stayed 4 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 28 Feb 2024
Dear Connie,Thank you for sharing your positive feedback! We're delighted to hear that you found your stay very convenient and comfortable. Providing a pleasant experience for our guests is our top priority, and we're glad to know that we met your expectations.If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please feel free to let us know. We appreciate your choice to stay with us and look forward to welcoming you again in the future.Best regards,Holiday Inn & Suites Makati

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
All of the above! Hotel staff are great! Excellent customer service
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 28 Feb 2024
Dear David,Thank you for your wonderful feedback! We're delighted to hear that you liked everything about our hotel and that our hotel staff provided great service with excellence. Your positive comments are truly appreciated, and we're thrilled to have contributed to making your stay enjoyable.If there's anything specific you enjoyed or if there are ways we can make your future stays even more pleasant, please feel free to let us know. We look forward to the pleasure of hosting you again in the future.Warm regards,Holiday Inn & Suites Makati

8/10 Good

Cynthia

Stayed 2 nights in Feb 2024

10/10 Excellent

VIOLETA D, CULVER CITY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the breakfast and all the staff are exceptionally very warm and friendly.
Stayed 13 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 26 Feb 2024
Dear Violeta D,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you love our breakfast offerings and that you found all our staff to be exceptionally warm and friendly.Ensuring a welcoming and friendly environment for our guests is a top priority, and we're delighted that our team's hospitality made a positive impact on your stay. If there are any particular aspects of the breakfast or interactions with our staff that stood out to you, we'd love to hear more about it.Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another delightful stay.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always try to stay at Holiday Inn & Suites when available everytime we are in Makati. Very convenient to everything, mall, restaurants & cafe, banks, grocery & many more. Staff are very courteous, friendly and accommodating.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 26 Feb 2024
Dear Catherine,Thank you for your loyalty and for taking the time to share your positive experience with Holiday Inn & Suites in Makati. We are delighted to be your preferred choice during your visits to the area.It's wonderful to hear that our hotel's location has been convenient for you, providing easy access to various amenities such as malls, restaurants, cafes, banks, and grocery stores. We take pride in our courteous, friendly, and accommodating staff, and we're thrilled to know that their service has contributed to your enjoyable stays.Your feedback is invaluable to us, and we look forward to continuing to provide you with excellent service on your future visits to Makati. If there's anything specific you appreciate about our hotel or if there are areas where we can further enhance your experience, please feel free to let us know.Safe travels, and we can't wait to welcome you back to Holiday Inn & Suites Makati.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here, would love to stay here again!
Stayed 9 nights in Jan 2024
Response from Holiday Inn & Suites Makati on 21 Feb 2024
Dear Miguel,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you loved your stay, and it would be our pleasure to welcome you back for another enjoyable experience. If there's anything specific that stood out during your stay or any preferences you'd like us to note for your next visit, feel free to let us know.We look forward to hosting you again at our hotel!Best regards,Holiday Inn & Suites Makati

10/10 Excellent

Milagros

Liked: Amenities, property conditions & facilities
Staffs are very warm and accommodating, Chris and Zues who’s in charge with my room are very respectful, attentive, and hardworking, I highly recommend Holiday Inn to my family and friends. Thank you all for your hospitality and service ! - Ling C.
Stayed 10 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 21 Feb 2024
Dear Ling C.,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff, particularly Chris and Zeus, made your stay memorable with their warm and accommodating service. Your kind words are truly appreciated, and we are delighted to know that you would recommend our hotel to your family and friends.Our team takes pride in providing excellent hospitality, and it is heartening to see that their efforts have left a positive impact on your stay. We look forward to the pleasure of welcoming you back in the future.Thank you once again for choosing us, and we appreciate your recommendation.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Gina Linh, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location next to a big mall with plenty of shopping and dining. Hotel itself was clean and modern. Friendly and attentive staff. Breakfast buffet has a lot of good options and food was delicious. Will definitely stay here again when traveling to Manila.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 20 Feb 2024
Dear Gina Linh,We're thrilled to hear about your enjoyable stay! Our central location, modern facilities, friendly staff, and delicious breakfast buffet seem to have made a positive impression on your visit. We're excited to welcome you back on your next trip to Manila! Safe travels until then.Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Marisa Mendoza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 21 Feb 2024
Dear Marisa Mendoza,Thank you for your concise feedback on the convenience of our hotel. We appreciate your acknowledgment and are delighted that you found our accommodations convenient.If there are specific aspects or areas where we excelled or areas for improvement, please feel free to share more details. We value your input and look forward to the opportunity to welcome you back for another convenient stay.Best regards,Holiday Inn & Suites Makati

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel staff
This is the second time I stayed at this hotel. Just like the first stay, it was amazing. The staff at this hotel makes you feel like a VIP. Efren from housekeeping always took care of us. Kath from Citron was super sweet and friendly. Ulyses was always there when you need him. Melchor and Buster was always ready to cheer up the guests and passersby. The whole staff was amazing. I wouldn’t stay anywhere else next time I visit the Philippines. Thank you so much for treating me like a VIP.
Stayed 17 nights in Jan 2024
Response from Holiday Inn & Suites Makati on 19 Feb 2024
Dear Mark,Thank you for choosing to stay with us for the second time and for sharing your wonderful experience! We're thrilled to hear that your stay was amazing once again. It's our goal to make every guest feel like a VIP, and we're glad that our staff, especially Efren, Kath, Ulyses, Melchor, and Buster, went above and beyond to ensure your comfort and enjoyment. We'll be sure to pass along your kind words to them. Your loyalty means the world to us, and we can't wait to welcome you back for another exceptional stay the next time you visit the Philippines. Until then, safe travels!Sincerely, Holiday Inn & Suites Makati

10/10 Excellent

Juan Carlos

Stayed 6 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 20 Feb 2024
Dear Juan Carlos,Thank you for the perfect score! We're delighted that you had such an exceptional experience during your stay with us. Providing top-notch service and amenities is our priority, and we're thrilled that we met your expectations. Your glowing review is truly appreciated, and we can't wait to welcome you back for another fantastic stay in the future!Best Regards,Holiday Inn & Suites Makati

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, good staff and friendly. Central location and very convenient to access shopping centre. Would be nicer if the gym is bigger and gym equipment better. Overall a good place to stay.
Stayed 8 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 16 Feb 2024
Dear Kenneth,Thank you for taking the time to share your thoughts on your recent stay with us. Your feedback is invaluable to us as we continuously strive to provide the best experience for our guests.We're thrilled to hear that you found our hotel to be a good place to stay, with highlights including our delicious food, friendly staff, and a convenient central location near the shopping center. Your kind words mean a lot to us and serve as motivation to keep up the good work.Regarding your suggestion about the gym, we appreciate your input. We're always looking for ways to improve our facilities, and your feedback will certainly be taken into consideration as we plan for future enhancements.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Gyles

Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 25 Mar 2024
Dear Gyles,We're honored to receive a perfect rating from you! Thank you for your trust in us and for sharing your positive experience.Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Jose F

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located in the mall , lots of restaurants in the vicinity, shopping in 4 big malls within walking distance Property was clean / staff and crew very accommodating.
Stayed 4 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 13 Feb 2024
Dear Jose F.,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our hotel conveniently located within the mall area, with plenty of dining options nearby and easy access to shopping in multiple malls within walking distance.Maintaining a clean property and providing exceptional service are our top priorities, so we're delighted that you found our staff and crew accommodating during your stay. Your kind words will be shared with our team as encouragement to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Please don't hesitate to reach out if we can assist you with anything else. Safe travels!Sincerely,Holiday Inn & Suites Makati

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located in the heart of Makati’s shopping area. It’s connected to Glorietta Mall. Well maintained with lots of security. Nice buffet breakfast that’s continuously replenished. Spacious rooms that seemed to magically clean itself whenever we stepped out. Rose and Re-al were extremely efficient. Always keeping things tidy without being intrusive. They also went way beyond the call of duty when we mistakenly threw away a receipt we needed and they searched the trash and found it for us.
Stayed 3 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 12 Feb 2024
Dear Steven,Thank you for taking the time to share your experience with us! We're thrilled you enjoyed our hotel's convenient location in the heart of Makati's shopping area, connected to Glorietta Mall.It's lovely knowing you found our property well-maintained with ample security measures. We're delighted you enjoyed our buffet breakfast and that our team continuously replenished it to your satisfaction.We're incredibly grateful for your kind words about Rose and Re-al. We'll surely pass along your compliments to them for their efficiency and exceptional service. Going above and beyond, such as searching for the receipt you needed, is just one example of their dedication to our guests' satisfaction.We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.Best regards,Holiday Inn & Suites Makati

8/10 Good

Leiv-Erik

Liked: Cleanliness, staff & service, room comfort
Excellent location
Needs a renovation but not a bad hotel. Good location in makati
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 12 Feb 2024
Dear Leiv-Erik,Thank you for taking the time to share your feedback with us. We're glad you found our hotel's location in Makati to be convenient.We appreciate your comment about the need for renovation. Please know that we take such feedback seriously as we continuously strive to improve our facilities to serve our guests better.Thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Holiday Inn & Suites Makati

8/10 Good

Karen, Rego Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator can use an improvement. Too long wait times especially on afternoon and evening. Staff is friendly and helpful
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 10 Feb 2024
Dear Karen,We appreciate the time you took to share your feedback regarding guest elevators. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn & Suites Makati

8/10 Good

Carlos

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Holiday Inn & Suites Makati on 10 Feb 2024
Dear Carlos,It was a pleasure to have you here at Holiday Inn & Suites Makati.We appreciate the time you took to share your feedback. We look forward to welcoming you back here at our hotel.Sincerely,Holiday Inn & Suites Makati

8/10 Good

Analou

Travelled with family, Business traveller
Liked: Amenities
Enjoyed the stay
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 7 Feb 2024
Dear Analou,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with a positive experience. If there's anything specific that stood out to you or any suggestions you have for how we can further improve, please feel free to let us know.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

ILANGOH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Holiday Inn & Suites Makati on 5 Feb 2024
Dear ILANGOH,Thank you so much for the glowing 10-star review! We are thrilled to hear that you had such a fantastic experience with us. Our team works hard to provide top-notch service and create memorable moments for our guests, so it's incredibly rewarding to receive such positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back again soon!Warm Regards,Holiday Inn & Suites Makati

8/10 Good

brian

Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Makati on 6 Feb 2024
Dear Brian,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had an enjoyable experience overall during your time at our hotel.Your rating of 8 out of 10 is greatly appreciated, and we're glad that we were able to meet most of your expectations. We're always striving to provide the best possible service and amenities for our guests, and your feedback helps us to continue improving.If there were any specific areas where we could have further enhanced your stay and earned that extra point, please do not hesitate to let us know. Your insights are invaluable to us as we work towards providing even better experiences for our guests.We hope to have the pleasure of welcoming you back in the future for another memorable stay. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,Holiday Inn & Suites Makati

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are friendly and efficient. Location is next to all major shopping. Very clean and safe. One minor mishap, when we went to Flavors at 6am, no one came to our table and said hello and ask if we want coffee, juice, etc, which was the norm (I come here very often). There’s plenty of staff around but we’re all focused on being busy that they missed welcoming and assisting arriving guests, haha. I understand, it happens. The waiter next to our table spent all his time chatting with the other 2 guests next to us, completely ignoring us. No, I don't want anyone’s attention, I just need my coffee first thing when I sit for breakfast. Most of the time, that’s all I have, a good coffee to start the day. ❤️
Stayed 1 night in Jan 2024
Response from Holiday Inn & Suites Makati on 5 Feb 2024
Dear Emma,Thank you for sharing your recent experience with us. We're pleased to hear that you found our hotel staff friendly and efficient and our location convenient for shopping. We apologize for the minor mishap you encountered during your breakfast experience at Flavors.We sincerely regret any inconvenience caused by the lack of attention from our staff upon your arrival. Providing warm and attentive service is a priority for us, and we apologize for falling short on this occasion. Rest assured, we will address this with our team to ensure that all guests feel welcomed and attended to promptly.Your feedback is invaluable to us as we strive to improve our service standards continuously. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Holiday Inn & Suites Makati