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Reviews of The Hotel Emperor

3.5 out of 5
The Hotel Emperor
74th Road, Between 26th & 27th Street, Mandalay

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 68 reviews" "
Rating 8 - Good. 30 out of 68 reviews" "
Rating 6 - Okay. 21 out of 68 reviews" "
Rating 4 - Poor. 3 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

James

Stayed 1 night in Dec 2019

6/10 Okay

James

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Seen better days.
Friendly and polite service let down by a very old, tired and dated building. Convenient location for grabbing a taxi around the city and there are some good restaurants nearby (Marie Min for yummy vegtarian food and Rainforest for Thai and for doing laundry!). I wouldn’t return until the rooms are upgraded and all bathrooms are equipped with separate showers - having a shower over the toilet in an old wet style bathroom is not pleasant and does not match the photos. Breakfast is bland.
Stayed 3 nights in Dec 2019

8/10 Good

Chan Kwai Mei

Liked: Staff & service
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the location and the staff. Breakfast was good. The bathrooms could use an update but that is reflected in the cost. I would stay here if I returned.
Stayed 3 nights in Feb 2019

8/10 Good

yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Good location. Friendly staff- very approachable. No much variety for breakfast but the soup and sticky rice are the best!! It was quite noisy for the room (405) by the main road. We didn't sleep well because of this. When we changed to the other side (402), it was much quieter. No lift is available. So need to climb up.
Stayed 1 night in Dec 2018
Response from Lapyae(Ms.) on 2 Jan 2019
Dear Yong, Mingalarbar! Warm greeting from THE HOTEL EMPEROR-Mandalay. Thank you so much for your feedback on our service. We will try our best service for our client's. We hope to see you for your next trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need from a hotel
The hotel was conveniently located close to sites and restaurants. The staff was friendly and helpful. The breakfast was great.
Stayed 2 nights in Dec 2018
Response from Lapyae (Ms.) on 27 Dec 2018
Thank you very much for your kindly recommend to our hotel.

10/10 Excellent

Eric Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Royal Palace
Excellent service, friendly staff and a very good breakfast.
Stayed 4 nights in Apr 2018
Response from Aung Myo (Mr.) on 1 Jul 2018
Dear Eric Marcus, Mingalarbar! Warm greeting from THE HOTEL EMPEROR-Mandalay. Thank you so much for your feedback on our service. We are really appreciate for that. We will try our best service for our client's. We hope to see you for your next trip.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tiny, shabby rooms
Cons: Maybe because the hotel is quite old, the rooms look very shabby and worn inside. The room I had was also extremely tiny with merely a size of a king bed but no any other furniture. A lot of mosquitoes and spider nets in the room. Electricity got cut out frequently. The door is not sound proof. Pros: Good location. Very good breakfast. Helpful staff.
Stayed 2 nights in Apr 2018

8/10 Good

Wayne

Liked: Cleanliness, staff & service, room comfort
Quaint but comfortable
Older building needing some work but quaint and comfortable. Well located. And the staff deserve an extra half star. Other reviewers berated the breakfast but it was OK, and how much can you expect on this budget?

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Would choose better location next time.
Nice facility and staff. The rooms feel old, could use some general sprucing up. Location was OK but not great. Difficult to walk anywhere, and all the good places to see were a taxi or motorized rickshaw drive away.

6/10 Okay

Derrek, SLC, Utah

Liked: Staff & service
Disliked: Room comfort
Nice budget hotel
Very friendly staff and good location. Small room and bathroom with no outside view. Good place to stay a night or two for the price.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Loved the wooden interior and the neighbourhood- close to the moat, restaurant and other activities but still in a relatively quiet spot.The staff were so helpful. l highly recommend this place.
Stayed 1 night in Dec 2017

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and was always available to make our stay more enjoyable.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Basic
Small, friendly hotel. Staff was extremely helpful. Room was basic but comfortable. Good wifi. No bathtub, shower sprays directly on bathroom floor (which isn't unusual for smaller hotels in Asia). Many restaurants nearby but you still have to take a taxi to most of the main sights since it's about a 45-minute to an hour walk to the northeast corner of the palace walls.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, room comfort
Really loved staying here. Great staff, so helpful and attentive. Close to two very good restaurants. Central location. Hotel was very helpful in booking us transportation for custom tours, boat tickets, etc. Good breakfast. Only reason gave slightly lower review for property quality is there was a hole in our bathroom floor and floor gets really wet during a shower.

8/10 Good

alan

Liked: Cleanliness, staff & service
Burma adventure
The hotel was ok, room had no space, but staff were helpful and breakfast was good. 20 Min walk to busier area for food. No complaints.

8/10 Good

Kiara, Shrewsbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite, courteous staff and close to restaurants
Staff were incredibly polite and courteous, room was a bit small but clean and well-equipped. Hot, powerful shower and strong wifi. Close to Mandalay fortress and numerous restaurants, cafes and shops.

4/10 Poor

Regina

Disliked: Staff & service, room comfort
OK hotel.
The first person we met at front desk spoke little English and he wasn't very helpful. we had booked a king size bed and when we got to the room there was no king size bed but instead 2 twin size beds. I complainedand asked for the room we had booked and I they didn't have any room so they just pull the beds together which is fine but they didn't change sheets to fit a king size bed they left on the twin bed sheets. I was too tired to complain.... bathroom was OK. Location OK. wouldn't stay here again.

10/10 Excellent

Gusteau, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Very helpful staff who goes out of their way to make your stay trouble free. My 110 -220 transformer burnt out and the entire staff helped me navigate Madalay to find one to buy. Highly recommended

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
not comparable to other 50$ hotels in Myanmar
$50 typically reserves a very nice room in this country. This hotel should have been 15-20$ due to its cleanliness and upkeep. We were surprised when we arrived but we were very late getting in and just needed to sleep. We would have changed hotels if we showed up during the day.

10/10 Excellent

Sandy, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crisp Clean Sheets, Great Management & staff
Form the time arriving at Hotel Emperor in Mandalay, i have been in for a Surprise. This has been by far one of my best stays on my two months around Asia. The Professional & personable staff have made the difference , how ever the location & fresh clean sheets , good breakfast , cleanliness all has helped. My experience is of Staff going out of the way to take me on motor bike rides to improve the quality of my travels. Bank & phone companies etc. They have treated me with extreme empathy & kindness.

6/10 Okay

Verified traveller

8/10 Good

Christian, Bookiniste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value for money and fine service
When visiting Mandalay (for business) I normally stay in this friendly little hotel located just next to the Royal Palace.

8/10 Good

karen, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near palace, nice people
Staff were warm and welcoming. Spoke English. Helped with transportation, phone calls. Halls are original wood, smell nice. Updated plumbing, AC. Problem with phone in my room- fixed it asap.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A swell place
One night only on my way elsewhere.

6/10 Okay

Barbara, Chicago

Liked: Cleanliness, staff & service
Wonderful Staff Alone Woud Make Me Come Back
Well located on the south side of the Palace grounds, with a great little restaurant next door (Bistro Cafe). It was evident they've gone out of their way to provide a pleasant experience. I had a really comfortable king size bed with upscale linens, nice flat screen TV with a variety of English channels, excellent wifi, more hot water than anyone could want. The only thing that was a bit of a challenge was that the bed was so big that it left little space in the room to walk around, much less open a suitcase. I would have been happier with more space and less bed. But that's my only negative, because everything else was great and I'll definitely stay here again.

10/10 Excellent

Kristen, Largo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for your money
I picked this hotel because it was close to the train station and it actually turned out to be a good choice all around. The front desk staff were very helpful. Nothing was too much of a concern. I was on the 4th floor and there aren't elevators but there is always someone willing to give you a hand with luggage, so don't let that deter you. Next door is a good little restaurant, Bistro. I can recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in Mandalay
The first night we encountered 2 blackouts!! But there's torchlight on standby in the hotel so we had expected such to happen... do bring the torchlight into the bathroom and switch it on throughout as you wouldn't want to be caught in an emergency blackout in pitch darkness!

10/10 Excellent

Perry, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location for a lovely hotel
Only stayed one night but would happily stay here again as my Deluxe double room was great, again as ever in Myanmar the staff were great as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located in a central area and perfect for moving around Mandalay. ATM machine is just out of the door. Good service and caring hotel staff. Breakfast is terrible tough. Anyway there are two restaurants on the 27th street closeby offering all good food at any time of the day.

8/10 Good

traveller, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small friendly hotel in quiet street
I enjoyed my stay here. The standard rooms are quiet small but I had plenty of room in one of the rooms at the front. Lovely wood paneling throughout. Very friendly staff.

6/10 Okay

DJY, Oxford

Liked: Cleanliness, staff & service
Reasonable
Welcome was very friendly, and the room was fine. Bathroom very nice by Burma standards. Not much on offer in the breakfast. Wifi didn't work at all on my floor.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Not bad for the price
- Good location close to the palace and not too far from other attractions - Quiet neighborhood but near enough to convenience stores, etc. - Generally good condition--some issues with my room, but staff were only too happy to address them

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, Melbourne

Liked: Staff & service
Cheap and cheerful stay
Cheap and cheerful stay

6/10 Okay

YIUHUNG

Travelled with family
太舊的酒店
酒店設施太舊。有昆蟲在房角落。晚上有無停電。厠所燈好暗。
Stayed 2 nights in Jan 2020

8/10 Good

DAIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

DAISUKE

Liked: Cleanliness, staff & service
Disliked: Room comfort
客の層に関する情報提供
年末年始の観光で滞在しました。 施設は少し古いですが、その他は通常のサービスを受けられました。 悪い話も一つ。 必ずしもホテルの責任ではないのかもしれませんが、年末のカウントダウンで飲みすぎたと思われる近くの部屋のグループが深夜廊下で暴れていて不愉快でした。 うるさいだけでなく当方の部屋のブザーを深夜に何度も鳴らされるなど、危険を感じる局面もありました。 宿泊客の層を理解するうえでは有益かと思いますので、情報提供いたします。
Stayed 2 nights in Dec 2019

6/10 Okay

ka lon

Liked: Staff & service
Stayed 4 nights in Dec 2019

8/10 Good

Chih-Yuan

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Buen servicio pero el hotel es un poco viejo y reducido en espacio. Habitaciones muy pequeñas
Stayed 1 night in Apr 2019
Response from Lapyae(Sales & Marketing Department) on 27 May 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our room. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Personnel parfait Excellent accueil Assez propre Mais helas vue sur mur
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの方々がとても親切で丁寧でした。
Stayed 2 nights in Jan 2019
Response from Lapyae(Ms.) Sales & Marketing Department on 9 Jan 2019
Dear our valuable guest, Mingalarbar! Warm greeting from The Hotel Emperor,Mandalay. Thank you for being our guest and we much appreciate to receive your feedback letter via expedia.Glad to see you again and we will ensure to have better experience. Have a great day!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Séjour décevant
Sans ascenseur, panne d'élécricité, et chasse d'eau qui ne fonctionne pas. Séjour assez décevant. Cependant, bon service, possibilité d'avoir un vélo gratuitement, et relativement bien situé
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Our stay at Hotel Emperor in Mandalay was very nice. Room was as seen on the photos although the view was just wall of the next building. Breakfast was quite nice - including eggs, noodles, sausages, fruit and toast. Hotel staff helped us with arranging transportation to Bagan. Mandalay is not super exciting city so there is not much around the hotel, but we managed to find good restaurants and beauty salon. Overall, great value for money (we also stayed in another hotel in a similar price range in Mandalay and Emperor was by far better).

6/10 Okay

WING LI

Liked: Cleanliness, staff & service
房間較細小,窗外沒有景色,早餐有水準,但款式較少。每天回到酒店,房內冷氣已開定,多數酒店沒有浴缸
Stayed 2 nights in Dec 2017

10/10 Excellent

Daniel Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel overall
A good hotel overall. Everything was excellent.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

バガンのホテル
このホテル近辺は一応バガン中心街のようですが、バガン中心街そのものが田舎町ですので舗装も完ぺきではなく土埃が舞ってました。ホテル設備はバスタブもありまあまあですが、洗濯物の干場がなく室内で乾燥しました。朝食は屋上でバイキング方式ですが西洋の真似事のようでした。ホテル従業員も一緒に食事していたようだ。