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Reviews of Waterside Hotel & Leisure Club

3 out of 5
Waterside Hotel & Leisure Club
Wilmslow Road, Didsbury, Manchester, England

Reviews

8.0

Very good

Rating 10 - Excellent. 310 out of 793 reviews" "
Rating 8 - Good. 272 out of 793 reviews" "
Rating 6 - Okay. 126 out of 793 reviews" "
Rating 4 - Poor. 47 out of 793 reviews" "
Rating 2 - Terrible. 38 out of 793 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rohail

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
European lady at front desk was lovely and nice made me feel welcome and enjoyed my stay
Stayed 1 night in Apr 2024

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Staff were brilliant. We just didn’t stay long enough to use the facilities, but will definitely go back.
Stayed 1 night in Apr 2024

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Had booked a small double room as king size not available at time of booking. In my opinion, this was suitable for only one person. Staff agreed to move us to king size when available.
Stayed 2 nights in Apr 2024

8/10 Good

Natasha Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, would book again. The small double room bed would have been better as a double bed. But overall happy with my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, loved that we had use of the leisure facilities included even after we had checked out.
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Stayed 1 night in Mar 2024

10/10 Excellent

leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were extremely polite. 5min walk away from a range of different food options and different activities to enjoy.
Stayed 1 night in Mar 2024

10/10 Excellent

Anas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice xperience overall
Stayed 1 night in Mar 2024

6/10 Okay

Nural

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accessibility, polite and efficient
Stayed 1 night in Feb 2024

10/10 Excellent

weijian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Stayed 2 nights in Jan 2024
Response from James on 3 Feb 2024
Thank you for taking the time to leave a review and I have passed your comments onto the team. We hope to see you again in the future. Kind Regards, The Reservations Team

10/10 Excellent

STEVE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from James on 3 Feb 2024
Thank you for taking the time to leave a review and I have passed your comments onto the team. We hope to see you again in the future. Kind Regards, The Reservations Team

10/10 Excellent

Chris

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from James on 3 Feb 2024
Thank you for taking the time to leave a review and I have passed your comments onto the team. We hope to see you again in the future. Kind Regards, The Reservations Team

4/10 Poor

Alex

Stayed 1 night in Jan 2024
Response from James on 3 Feb 2024
Thank you for taking the time to review your stay with us. I am sorry to hear your stay was not what you expected. Please let us know if you would like to discuss this further. Kind regards James

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from James on 8 Jan 2024
Thank you for taking the time to review your stay with us. It is greatly appreciated.

8/10 Good

Catherine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from James on 8 Jan 2024
Thank you for taking the time to review your stay with us. It is greatly appreciated.

10/10 Excellent

Salma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, loved the leisure access. Friendly staff and fab location.
Stayed 1 night in Dec 2023
Response from James on 8 Jan 2024
Thank you for such a lovely review of your stay with us, I will make sure the team hear your lovely comments.

10/10 Excellent

June

Stayed 1 night in Dec 2023
Response from James on 8 Jan 2024
Thank you for taking the time to review your stay with us. It is greatly appreciated.

8/10 Good

Miss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel and Facilities
Arrived after visiting the Christmas Markets, check in was swift and got to our rooms quickly. The double rooms are on the small side, luckily we booked 2 separate rooms otherwise may have been a squeeze for 2 of us. Rooms were comfortable, did heat up quickly. Breakfast was lovely, consisting of full English buffet, continental and cereals, juices etc. After check out we made use of the hydro spa facilites. Was disappointed the main pool, jacuzzi and steam rooms were out of use due to maintenance works but the small hydro pool and other steam/sauna rooms were good. Nice changing facilities in female area although did notice some mould spots in the shower area.
Stayed 1 night in Dec 2023
Response from Lucy - Customer Service Operator on 5 Dec 2023
Thank you for your review! Its great to hear that you had such an enjoyable stay with us. Unfortunately, it is sometimes necessary to close some of our facilities for essential maintenance. However, we always try to keep disruption to a minimum. We hope to welcome you back to the Waterside next time you are in the area.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly well appointed hotel in a leisure club
Stayed 1 night in Nov 2023
Response from Courtney on 28 Nov 2023
Hi Thomas,Thank you for taking the time to leave a review, we're pleased you enjoyed your stay.We hope to welcome you back again!

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtney on 27 Nov 2023
Good afternoon,Thank you for taking the time to leave a response, we're pleased you enjoyed your stay.

8/10 Good

tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Courtney on 27 Nov 2023
Good afternoon,Thank you for leaving a great review. We hope to see you again.

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was pretty average, breakfast was 10/10
Stayed 1 night in Nov 2023
Response from Lucy - Customer Service Operator on 23 Nov 2023
Hi Kirsty,Thank you for your review. Its great to hear that you enjoyed your stay with us and that the breakfast was so delicious! We hope to see you again soon.

4/10 Poor

Magdalena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lucy - Customer Service Operator on 9 Nov 2023
I'm sorry to hear that your stay was not as expected.

2/10 Terrible

HELEN

Stayed 1 night in Oct 2023
Response from Lucy - Customer Service Operator on 2 Nov 2023
I'm sorry to hear that your stay did not meet your expectations.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucy - Customer Service Operator on 31 Oct 2023
Thank you for your review!

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable and welcoming
Always love staying here. Friendly service from the staff and the facilities are great. Food's some of the best I have in my hotel stays.
Stayed 6 nights in Oct 2023
Response from Lucy - Customer Service Operator on 31 Oct 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Courtney on 13 Nov 2023
Hi Richard,Thank you for staying with us and for the excellent review. We're glad you enjoyed your time with us.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good connections to Manchester. Spa area and gym really good.
Stayed 1 night in Oct 2023
Response from Sophie on 21 Oct 2023
Thank you for your review Kevin!We are glad you enjoyed your say with us.We hope to welcome you back in the future.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucy - Customer Service Operator on 19 Oct 2023
Thanks for your review!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucy - Customer Service Operator on 19 Oct 2023
Thanks for such a great review!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucy - Customer Service Operator on 17 Oct 2023
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot
We had s great stay in this lovely hotel. The facilities were to notch. Everything is within walking distance. I'd stay here again next time in town
Stayed 1 night in Oct 2023
Response from Lucy - Customer Service Operator on 5 Oct 2023
Hi Phillip,Thank you for your review! Its great to hear that you are already thinking of coming back for another stay!

8/10 Good

Garry, Heswall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very small but convenient location for airport
Stayed 1 night in Sep 2023
Response from Lucy - Customer Service Operator on 5 Oct 2023
Hi Garry,Thanks for your review. We are ideally located for access to the airport.

10/10 Excellent

Lauren Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lucy - Customer Service Operator on 3 Oct 2023
Thank you for your review!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lucy - Customer Service Operator on 19 Sept 2023
We are sorry to hear that your stay wasn't as expected.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Lucy - Customer Service Operator on 14 Sept 2023
Hi Richard,Thank you for your review! We hope to see you again soon.

10/10 Excellent

Laurence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lucy - Customer Service Operator on 12 Sept 2023
Hi Laurence,Thanks for your kind review!

10/10 Excellent

Maureen

Travelled with partner
Liked: Amenities
Property was ideal for our needs. We didn’t need to use the leisure centre but was very popular and looked good. Breakfast was lovely.
Stayed 1 night in Sep 2023
Response from Lucy - Customer Service Operator on 12 Sept 2023
Hi Maureen,Thank you for your review. Its great to hear that you had such an enjoyable stay with us at the Waterside! We hope to see you again in the future.

4/10 Poor

Benjamin

Travelled with family
Disliked: Cleanliness, staff & service
Not Suitable for Families
The family room had an awful musty smell and is down in the basement (without lift access) so not suitable for those with push chairs or additional cases. As advertised, reception told us we could access the pool: we got changed but were then turned away at the poolside due to a class - this caused great upset to my three year old. We tried raising the issues with manager James who was highly emotive, irrational and aggressive. As a result of his behaviour, we had to leave immediately (having incurred additional expense of booking swimming and shower facilities elsewhere). This is not a family-friendly hotel - avoid where possible.
Stayed 1 night in Aug 2023
Response from Lucy - Customer Service Operator on 14 Sept 2023
Hi Benjamin,As you are aware, this has been resolved internally. If you require more information, please contact the hotel.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, would defo stay again
Stayed 1 night in Aug 2023
Response from Lucy - Customer Service Operator on 31 Aug 2023
Hi Linda,Thank you for your review! Its great to hear that you had such a great stay. We look forward to seeing you again next time you are in Manchester.

2/10 Terrible

Nigel

Stayed 1 night in Aug 2023
Response from Lucy - Customer Service Operator on 31 Aug 2023
We are sorry to hear that your stay did not meet your expectations. Any further feedback would be appreciated so that we can take this on board and improve.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful and friendly, above and
Stayed 2 nights in Aug 2023
Response from Sophie on 27 Aug 2023
Thank you so much for your review Karen and your lovely comment regarding the staff.Customer service is something that we pride ourselves on.We hope to welcome you back in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lucy - Customer Service Operator on 22 Aug 2023
Hi Paul,Thank you for your review. We hope to see you again soon.

8/10 Good

Marie Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful
Stayed 3 nights in Aug 2023
Response from Lucy - Customer Service Operator on 22 Aug 2023
Thank you for taking the time to leave a review and for your lovely comment about our team. We hope to see you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Sophie on 11 Aug 2023
Thank you for your review Stephen.I'm glad you had a great stay with us.We hope to welcome you back in the future.

10/10 Excellent

Margaret

Travelled with family
Beautiful location
Brilliant stay. Grandson loved the bunk bed. Friendly staff. Breakfast was good. Pool area a bonus and it was clean. Beautiful location in a busy city.
Stayed 2 nights in Aug 2023
Response from Lucy - Customer Service Operator on 10 Aug 2023
Hi Margaret,Thank you for your review. Its great to hear that you and your grandson had such a great stay with us! We hope to welcome you back to the Waterside next time you are in Manchester.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Lucy - Customer Service Operator on 31 Aug 2023
Thank you for your review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly and helpful staff. Great facilities
Stayed 1 night in Aug 2023
Response from Sophie on 7 Aug 2023
Thank you for your lovely review Michael.I'm glad you enjoyed your stay with us.We hope to welcome you back in the future.