Bar (on property)
Check availability

Reviews of Clayton Hotel Manchester City Centre

4 out of 5
Clayton Hotel Manchester City Centre
55 Portland Street, Manchester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 398 out of 716 reviews" "
Rating 8 - Good. 207 out of 716 reviews" "
Rating 6 - Okay. 62 out of 716 reviews" "
Rating 4 - Poor. 33 out of 716 reviews" "
Rating 2 - Terrible. 16 out of 716 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel for staying in Manchester. Short walk to city centre and really good breakfast. Staff were very helpful too!
Stayed 1 night in May 2024

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights and overall we had a lovely time. I paid £20 extra per night for a room upgrade but unfortunately the tea/coffee, biscuits were not replenished after 1 night and i phoned and asked politely if they could send us up extra for the next morning. Unfortunately nothing appeared!! Its the small things that make all the difference when staying at a hotel and felt for the money we were paying our experience could have been better.
Stayed 2 nights in May 2024

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our executive room however the temperature was set to 23.5C degrees.. we wanted the AC on and had to call downstairs. The lowest it went down to was 22C. Bed was comfortable and room was big enough for us. The welcome soda/pop and snacks was a nice touch. They also provided water for us. There was one weird interaction at lobby when I was waiting for my partner to come in and decided to put my food down on a table and I was quickly asked to take it off and move elsewhere. I think it should've been handled more discretely with a nicer tone. The room’s coffee maker was not working which I did tell reception during checkout. Overall I would come back to Clayton hotel! 4.9/5
Stayed 4 nights in May 2024

10/10 Excellent

Amanda

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar in the hotel closed early so we couldn’t get a drink when we came back to the hotel in the evening.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel dood facilities and welcoming staff
Stayed 2 nights in May 2024

6/10 Okay

Gloria

Travelled with family
Liked: Staff & service, amenities
Needs a deep clean. Beds were comfortable. Noisy 1 of the 2 nights we stayed. Good customer service.
Stayed 2 nights in May 2024

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and tidy and the room was quiet
Stayed 1 night in May 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart hotel, well located with excellent staff. Shower a bit weak, excellent TV though.
Stayed 3 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel i’ve ever stayed at, the staff were so accommodating. Highly recommend
Stayed 1 night in Apr 2024

10/10 Excellent

JAE, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room and great staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Stayed 1 night in Apr 2024

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was really nice and bedroom and service on reception was great. The only negative feedback would be regarding the breakfast; the dining area stops serving breakfast at 11:00am, but at 10:15am most of the hot food had gone and was not being replaced; breakfast selection was very poor and could not see any fresh fruit or any continental options either - very dissapointed with the breakfast and would not book breakfast inclusive again as there are so many coffee shops nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff Great breakfast
Stayed 1 night in Apr 2024

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy location, check in and checkout was straight forward
Stayed 1 night in Mar 2024

8/10 Good

lamees

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel lovely stay every time
Stayed 1 night in Mar 2024

8/10 Good

Briony

Stayed 1 night in Mar 2024

6/10 Okay

Jenny

Liked: Cleanliness
Big queue to check in and check in screens didn't work. Also had to wait nearly 10 minutes to get served at the bar. Biggest issue was the wait for the lifts on check out as kept bypassing our floor (8) and waited 9 minutes to finally get one (and had to go up and stop at every floor up and down before getting to reception!) Sadly this delay made it a rush to get my train on time.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff so friendly and efficient, loved our stay, would have no hesitation in staying again.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aislinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Becky

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Rosemarie

Stayed 1 night in Mar 2024

10/10 Excellent

Ellie

Stayed 1 night in Mar 2024

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very thin walls. Could hear everything from next door.
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good interior design with very comfortable beds. I didn’t like that the parking was £25 a day!
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location. Staff are very helpful- breakfast is amazing 👌
Stayed 2 nights in Mar 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for heading out in Deansgate
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle, Grimsby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel, very busy. All staff were extremely friendly and helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern delight in central Manchester
The hotel was very good overall, and very well located. Two notes are that the water pressure could be better in the shower, and the programming of the lifts meant that there were queues on each floor at peak times. The bar area, although not used on this short visit, looked excellent. Would stay again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Roree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and staff were lovely. Easy check in and out. Rooms maybe slightly too warm at night but understand that is personal preference and a fridge would be convenient in the room.
Stayed 2 nights in Feb 2024

2/10 Terrible

john

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Clean, friendly staff and nice breakfast. Would recommend Rudys a pizza restaurant 2 minutes away but do book in advance!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Very convenient location for city centre. Room spacious and comfortable. Very helpful staff at reception. Can recommend food in hotel bar.
Stayed 4 nights in Feb 2024

8/10 Good

Megan

Stayed 1 night in Feb 2024

8/10 Good

Peter

Stayed 1 night in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kentavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was breathtaking. Loved my experience
Stayed 1 night in Dec 2023

10/10 Excellent

Samih

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round a great hotel. All staff friendly and rooms are modern and clean
Stayed 1 night in Feb 2024

8/10 Good

John

Stayed 1 night in Feb 2024

10/10 Excellent

Naleeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay Would love to stay here again. Highly recommend it Thank you Expedia

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Lee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing evening experience
Stayed for two nights with my partner. Hotel is clean, modern and centrally located. Area around the hotel is rough enough so there’s a bouncer on the door from the early evening. We weren’t told about the requirement for all guests within the same room to carry a key. My boyfriend and I returned to the hotel around 23:00 and he was refused entry as only I carried a key out that evening. I would question if a female with a male partner would have received a similar level of questioning. Receptionist was pleasant but advised we’d get a call from a manager within 5 mins but we had to call two more times before asking again for a manager the following morning.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay
Amazing stay - read some reviews about the rooms being small - they were actually pretty big and spacious. also requested a room one one of the upper floors and got a fantastic view. couldn’t find hairdryer in the morning and room service came within 5 mins with the hairdryer (even tho it turned out to be at the back of the cupboard)
Stayed 2 nights in Jan 2024