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Reviews of Hilton Garden Inn Manassas

3 out of 5
Hilton Garden Inn Manassas
7001 INFANTRY RIDGE ROAD, Manassas, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 211 reviews" "
Rating 8 - Good. 33 out of 211 reviews" "
Rating 6 - Okay. 17 out of 211 reviews" "
Rating 4 - Poor. 8 out of 211 reviews" "
Rating 2 - Terrible. 5 out of 211 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Lior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Noelia

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024

10/10 Excellent

Angel

Stayed 1 night in Apr 2024

10/10 Excellent

Keisha, newburgh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pond adjacent/connecting to the property is filthy, which does not do the hotel justice. It was obvious that the trash has been there for a long time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Highly recommend. A lot of chain restaurants not many Mom-and-Pop places to eat.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa, Norfolk

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how attentive staff was to make my stay nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
It was good stay. Nice clean well maintained Hilton standard.
Stayed 3 nights in Feb 2024
Response from Ali on 3 Mar 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards.

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big. It is clean and modern.
Stayed 1 night in Feb 2024
Response from Ali on 28 Feb 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards,

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Type of environment you look to sneak away too. Definitely will be returning.
Stayed 1 night in Feb 2024
Response from Ali on 28 Feb 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards,

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ali on 28 Feb 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ali on 28 Feb 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards,

8/10 Good

Emma

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised very clean and staff was very respectful and polite.
Stayed 1 night in Jan 2024
Response from Ali on 28 Feb 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards,

10/10 Excellent

Howard W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ali on 28 Feb 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Dec 2023
Response from Ali on 28 Feb 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards,

10/10 Excellent

Akimzhan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Ali on 3 Mar 2024
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service, extremely clean accommodation
The service was exceptional! Unfortunately the water in the shower never got hotter than luke warm, and the air conditioning unit made loud, irritating noises when it would run. Those are issues that can be fixed, and we would stay here again because of the service and the cleanliness.
Stayed 1 night in Dec 2023
Response from Ali on 3 Mar 2024
Thank you for taking a moment to share your experience, we greatly appreciate it as it helps us improve our services and ensure our guests have comfortable stay. I am sorry to learn that your recent experience in our room didn't meet your expectations. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short in providing you with a positive experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. regards.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the cleanest hotel I've ever stayed at and the shower was amazing.
Stayed 1 night in Dec 2023
Response from gm on 23 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Suresh PandyaGm

2/10 Terrible

David

Stayed 3 nights in Nov 2023
Response from gm on 23 Dec 2023
Dear David: Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.We also want to mention that your reservation went to NO-SHOW. We never had you in-house. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations. we genuinely value your feedback and would appreciate the opportunity to address any concerns.Regards,Suresh PandyaGM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from gm on 23 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Suresh PandyaGm

8/10 Good

Sylvia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on 23 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Suresh PandyaGm

10/10 Excellent

Lloyd

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from gm on 23 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Suresh PandyaGm

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from gm on 23 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Suresh PandyaGm

10/10 Excellent

Cantrese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from gm on 2 Dec 2023
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Regards.Suresh Pandya

10/10 Excellent

Howard W.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from gm on 23 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Suresh PandyaGm

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from gm on 2 Dec 2023
Thank you for taking a moment to share your experience, we greatly appreciate it. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Regards.Suresh Pandya

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from gm on 14 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Suresh PandyaGm

6/10 Okay

Christopher

Business traveller
Rooms spacious, front desk help every stay has a attitude.
Stayed 1 night in Nov 2023
Response from gm on 14 Nov 2023
Dear Christopher: Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, General Manager, Suresh Pandya

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay for the most part. My only complaint was that i put in a request for the room to be cleaned on Sunday but that didnt happen. Definitely disappointed, I still gave it four stars because i would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from AGM on 1 Nov 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

BIMAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from AGM on 26 Oct 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The hotel is in new condition and very comfortable. Our room was clean and comfortable. A very nice hotel.
Stayed 1 night in Oct 2023
Response from AGM on 25 Oct 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room. Front desk staff are super friendly and go above and beyond to make the stay great.
Stayed 1 night in Oct 2023
Response from AGM on 17 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Rebeca

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from agm on 11 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!!
This was one of the cleanest hotels I have stayed in for quit some time! Everyone Was very friendly....even the other guest!!! I would certainly recommend this hotel to other and I will be back!!
Stayed 1 night in Sep 2023
Response from AGM on 6 Oct 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
The front desk was very accommodating and friendly. He asked all the question that most hotel never care to ask.
Stayed 1 night in Sep 2023
Response from agm on 19 Sept 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good.
Stayed 1 night in Sep 2023
Response from agm on 19 Sept 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The EV charging in the basement parking was appreciated.
Stayed 1 night in Sep 2023
Response from AGM on 16 Sept 2023
Thank you for taking a moment to share your experience. We are glad you found the EV Charging station very useful. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from AGM on 16 Sept 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Trent

Stayed 1 night in Sep 2023
Response from AGM on 28 Oct 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AGM on 31 Aug 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Iwas having difficulty establishing an internet connection and the young man at the desk spent some time with me until the issue was resolved. Great customer service.
Stayed 1 night in Aug 2023
Response from AGM on 19 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Reynor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from AGM on 15 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the pillows!
Stayed 1 night in Aug 2023
Response from AGM on 13 Aug 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Amanda Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AGM on 13 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AGM on 2 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Khalid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice view.
Stayed 1 night in Jul 2023
Response from AGM on 2 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Esina

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jul 2023
Response from AGM on 2 Aug 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jamie

Stayed 1 night in Jul 2023
Response from AGM on 2 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Anson

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and helpful. The room was very clean and welcoming. It was a bit noisy in the morning, as there was some construction going on right outside the building; however, I believe that it would be very quiet once it is finished. Overall the stay was nice and would recommend
Stayed 1 night in Jul 2023
Response from AGM on 29 Jul 2023
hank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Manassas to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.