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Reviews of Hilton Princess Managua

4.5 out of 5
Hilton Princess Managua
Km 4.5 Carretera a Masaya, Managua

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 470 reviews" "
Rating 8 - Good. 121 out of 470 reviews" "
Rating 6 - Okay. 39 out of 470 reviews" "
Rating 4 - Poor. 14 out of 470 reviews" "
Rating 2 - Terrible. 20 out of 470 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para quedarte ..
Stayed 3 nights in Apr 2024
Response from Melissa Meza / Revenue Manager on 11 May 2024
Muchas gracias por sus comentarios Sr. Luis, le esperamos pronto!

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient location
Stayed 1 night in Apr 2024
Response from Melissa Meza / Revenue Manager on 29 Apr 2024
Thanks for your comments

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Melissa Meza / Revenue Manager on 24 Apr 2024
Thank you for your rating, we hope your stay was totally pleasant.

4/10 Poor

Pablo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONOTCOMEHERE I I wish I could rate this hotel 0 star in fact. That wouldn’t be right to some of the employees there. This hotel has been a disaster since my family came here for vacation & to visit family. They have completely ignored our request to clean the room on multiple occasions. Even when I informed them I found a cockroach in the bathroom tub. The AC feels like it’s not functioning properly. Even when we called the maintenance worker, the room doesn’t feel cool. We had 2 rooms 503 & 514. All this happened within the first 3 days of our family vacation & still had 3 more days to go. The lights & the water seem to turn off randomly at times during our stay. It happened when I was taking a shower & another when my mom was using the bathroom. They had another moment when the lights went off again. Also when taking a shower the hot & cold water seem to come out randomly if both knobs were turned on it keep a combination of the temperatures. It took good amount of calling the front desk to make sure things would even work a regular standard hotel experience, let alone a the Hilton name.The one saving grace is not the front desk it surely isn’t, it’s the workers, the cleaning staff, the maintenance staff. They were friendlier & more attentive to our concerns. I will NOT be coming back to this hotel ever again. STAY AWAY !!!!! Did not BRING ANY VALUE TO MY FAMILY VACATION.
Stayed 6 nights in Mar 2024
Response from Melissa Meza / Revenue Manager on 1 Apr 2024
Thank you for your comments Mr. Pablo, we will escalate it with the General Manager, and we will investigate what happened during your stay.

6/10 Okay

Matthew, Camana Bay

Travelled with group
Liked: Staff & service
The rooms are very dated and are in need of an upgrade. Breakfast was convenient and tasty.
Stayed 1 night in Mar 2024
Response from Melissa Meza / Revenue Manager on 27 Mar 2024
Thank you for your comments, we will let the Manager know.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff. I always enjoy staying at this hotel.
Stayed 1 night in Mar 2024
Response from Melissa Meza / Revenue Manager on 11 Mar 2024
Thank you very much for your comments dear Jim, we hope to continue providing you with the best service.

10/10 Excellent

Darryl

Liked: Staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Melissa Meza / Revenue Manager on 16 Feb 2024
Gracias por sus comentarios, nos ayuda siempre a brindarle la mejor atencion.

8/10 Good

EVELYNG M, HOMESTEAD

Response from Melissa Meza / Revenue Manager on 8 Feb 2024
Thank you for your rating, your comments are very valuable to provide you with better service during your next stay.

10/10 Excellent

Myrianisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Melissa Meza / Revenue Manager on 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place for staying.
Stayed 4 nights in Jan 2024
Response from Melissa Meza / Revenue Manager on 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Excellent

Ana Lilia Arroyo, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from Melissa Meza / Revenue Manager on 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A three star at best
This hotel is a need of massive repairs. The condition is not good. There's water stains and water dripping from the ceilings in places and very little cleaning being done. The condition of the common areas is also very poor. The furniture is old there's wallpaper falling off the walls. The food was good and the staff were nice.
Stayed 5 nights in Jan 2024
Response from Melissa Meza / Revenue Manager on 27 Jan 2024
Thank you for your comments, they are taken into account to provide better care.

8/10 Good

Glenn, Toronto

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Melissa Meza / Revenue Manager on 8 Feb 2024
Thank you for your rating, your comments are very valuable to provide you with better service during your next stay.

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Melissa Meza / Revenue Manager on 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

10/10 Excellent

Doris

Stayed 3 nights in Jan 2024
Response from Melissa Meza / Revenue Manager on 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Excellent

Angel, Fayetteville

Stayed 13 nights in Dec 2023
Response from Melissa Meza / Revenue Manager on 8 Feb 2024
Thank you for your rating, we hope to always provide you with the best service.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at 5th floor and you I could not hear any external noise including other travelers. Staff was polite and professional demeanor. On the other hand, A/C did not cool as much as other room I had stayed 3 days before, Ice machine did not work and unfortunately there is no complimentary water ($3 for the one placed on desk). Overall, it was a good stay and the breakfast buffet was worth the price.
Stayed 1 night in Dec 2023
Response from Melissa Meza / Revenue Manager on 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a night. Wish there was complimentary water.
Stayed 1 night in Dec 2023
Response from Melissa Meza / Revenue Manager on 28 Dec 2023
Thank you for your comments, we will keep it in mind.

2/10 Terrible

Emily

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay with Hilton, its not what it used to be.
Was made to wait 3 hours upon check in for my room, after front desk tried to downgrade my reservation. After waiting 3 hours, was given a dirty room for 3 days, which was never cleaned properly upon complaint. Appears someone dyed their hair bright red in the shower immediately before my stay. Room was neither comped nor upgraded. Shantel on front desk was argumentative and unhelpful. Complained to Hilton directly who offered a 1 night free certificate then ignored and ghosted me when I asked for their supervisor. Hilton has lost their way and their mind.
Stayed 3 nights in Dec 2023
Response from Melissa Meza / Revenue Manager on 28 Dec 2023
Thank you for your comments, our General Manager is taking care of it.

8/10 Good

Steve, galveston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa Meza / Revenue Manager on 22 Jan 2024
Thank you for your comments, they help us to always provide a better service.

8/10 Good

Jasmine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is near shopping mall and food . Very walkable. Walls are thin and you can hear hallway noises.
Stayed 1 night in Dec 2023
Response from Melissa Meza / Revenue Manager on 28 Dec 2023
Thank you for your comments, we hope your stay was pleasant.

8/10 Good

steadman, George Town

Liked: Cleanliness, staff & service, property conditions & facilities
The property Good, Clean, friendly Staff, safe. Good choice
Stayed 6 nights in Dec 2023
Response from Melissa Meza / Revenue Manager on 28 Dec 2023
Thank you for your comments.

10/10 Excellent

Adonis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Nov 2023
Response from Melissa Meza / Revenue Manager on 28 Dec 2023
Thank you for your comments.

10/10 Excellent

Ernesto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, confortable
Stayed 2 nights in Nov 2023
Response from Melissa Meza / Revenue Manager on 28 Dec 2023
Thank you for your comments.

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location
Stayed 13 nights in Oct 2023
Response from Melissa Meza / Revenue Manager on 28 Dec 2023
Thank you for preferring us

10/10 Excellent

franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Sep 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this hotel 10 stars! The staff was amazing and the rooms immaculate with super comfortable beds. Felt super safe and welcomed.
Stayed 9 nights in Jul 2023

10/10 Excellent

Peter

Stayed 1 night in Sep 2023

10/10 Excellent

porfirio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks to all staff very attent and professional we stay 4 days amazing stay quite nice and clean bed very confort close to everywhere walkable to mall and other parts...
Stayed 4 nights in Aug 2023

6/10 Okay

Gustavo, NORTH ARLINGTON

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This hotel was nice and clean. The pool area was a bit boring compared to other hotels in that area.
Stayed 1 night in Aug 2023

6/10 Okay

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front office staff just horrible.
Over all the service personal were great. We loved the restaurant and the bar inside. My issue is with the font office staff. They gave a key of my room to a kid I did not come with. No one ever reached out to me to see if it was ok. They just handed it to him because the kid told them he was with me. Why bother taking peoples identification if you can just walk up to the front and say ur with someone and they will just give a key. I am so disappointed with the front office staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

yoel

Stayed 4 nights in Aug 2023

8/10 Good

Jennifer

Stayed 1 night in Aug 2023

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Henwill

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 1 night on 8/9/2023 and had a wonderful time. Loved how safe i felt. The neighborhood location is safe, people from outside cannot come into the hotel and I did like that. I also enjoyed the pool, and the staff who is super professional and extremely attentive. I highly recommend this hotel.
Stayed 1 night in Aug 2023
Response from Melissa Meza / Revenue Manager on 11 Oct 2023
We are glad to know that you had a great time during your stay with us, your comments always help us to provide better service, we hope to see you soon, this is your home.Best regards

10/10 Excellent

Safura

Stayed 2 nights in Aug 2023

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Ileana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities
I like about quiet service and respect
Stayed 7 nights in Jul 2023

2/10 Terrible

Jacob

Travelled with group
Liked: Property conditions & facilities, room comfort
Dangerous Concerns
Good morning, last night I had an experience with someone pulling out a blade on me near the hotel while walking back from bars close by. After telling security and the front desk they did not flinch and warned us that It was because we were outside after 8 pm. My main issue was I never was given a warning. The good part is I work in security so I fended the guy off with my boyfriend and escaped to safety. However be warned of this hotel as it happen right outside of its parking lot.
Stayed 1 night in Jul 2023
Response from Sales Manager on 5 Jul 2023
Hello Jacob, we are very sorry that you had such a bad experience. The area around our hotel is very safe and is always patrolled by the police. Cases like this have not occurred before.

10/10 Excellent

Lesbia, Hayward

Travelled with family
Liked: Staff & service, property conditions & facilities
The service was amazing, the staff went above and beyond to ensure we were comfortable. We ordered room service and that was also excellent!
Stayed 1 night in Jun 2023

10/10 Excellent

Gabriela

Stayed 1 night in Jun 2023

2/10 Terrible

Manuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not accept discover card
Band services, their don’t let me pay with my discover card, I guess because don’t accept those kind card
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, just a great time. Excellent service from all staff. The rooms were clean and comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2023

2/10 Terrible

Cristina

Stayed 1 night in Jun 2023

4/10 Poor

Ricardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The whole place smells bad, there is a strong musty smell in the corridors and in the rooms, the decoration and furniture are totally neglected, it seemed like a third-class hotel and not a HILTON, the furniture in the rooms had scratches and bumps like If they were old furniture, the bed had lumps as if the mattress was in poor condition, the sheets were dirty, the lack of supervision by the managers and a poor performance by the cleaning staff were noticeable. My wife and I decided not to stay for a minute in these neglected facilities, we immediately went to another Hotel.
Stayed 3 nights in May 2023

8/10 Good

Stephanie, LOMITA

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was nice and clean, we enjoyed the pool but the water pressure in the room was awful. The front desk clerks were extremely friendly and very helpful.
Stayed 1 night in May 2023

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2023