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Reviews of Terra Nova Hotel

3 out of 5
Terra Nova Hotel
No. 29, Jalan KSB 11, Taman Kota Syahbandar, Malacca City, Malacca

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 95 reviews" "
Rating 8 - Good. 42 out of 95 reviews" "
Rating 6 - Okay. 30 out of 95 reviews" "
Rating 4 - Poor. 10 out of 95 reviews" "
Rating 2 - Terrible. 1 out of 95 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Toh

Stayed 1 night in Aug 2022

8/10 Good

Fatin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory and quiet stay.
Everything is fine but it would be better if the staff can allocate guests to a separate floor which is further away from the noisy tour group.
Stayed 2 nights in Nov 2018

8/10 Good

Noramirah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Wife Got Locked In The Toilet
My wife was about to go to take a shower, closed the door (without locking) to hang the towel and then tried to open it again, and that's it, she's locked inside !! To recap, she did not lock the door in the first place ! Contact the reception, who in turned contact the doorman, and in the end contacted the maintenance guy, and all in, my wife was locked in the toilet for almost an hour !! The lock eventually was smashed into pieces before the door can be opened! (Good lock though) Needless to say, they changed for us another room and thankfully, it was uneventful :) Not a bad hotel, in fact, not our first time there, and will be there in the future too, but does leave my wife a phobia and she dare not lock the door even after changing room. (just imagine if she's alone in the first place and I'm not there to know that she's locked inside !!!)
Stayed 1 night in Oct 2018

10/10 Excellent

Delson, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll Be Back
It's not our first time staying here, and while the first time we have very bad experience with their WiFi, this time, everything is smooth sailing. We spend 2 wonderful nights here and we will definitely be back again.
Stayed 2 nights in Jun 2018

8/10 Good

Wan yee

Liked: Staff & service, property conditions & facilities, room comfort
Good location, but need to train housekeeping
Overall is good, the only thing is the cleanliness, when we go in the room, can see the dustbin is with garbage thrown by last guest. Even there are toothbrush(used) placed in the toilet window...

6/10 Okay

Verified traveller

decoration
The room's decoration is quite old and not bright enough
Stayed 1 night in Feb 2018

8/10 Good

Alan Christopher

Liked: Staff & service, property conditions & facilities, room comfort
Family Trip
the staff at the hotel was very friendly and helpful, they even provided us with information on which places to eat like a local. the only slight set back of this hotel is at night the sounds of cars and motorcycles on the main road are heard by us as it is located directly in front of the main road. But overall i liked the area very much as we have ample parking space in front of the hotel and places like Movida is just walking distance away. And we don't have to put any parking coupons as its not required at that area yet.
Stayed 1 night in Dec 2017

6/10 Okay

Nur Rena

Liked: Cleanliness, room comfort
Clean and Comfy Hotel
Its a basic and comfy hotel with eatries around. Cons: No breakfast provided. Nearest cafe is not open in the morning. Need to drive around the area to look for food.
Stayed 1 night in Dec 2017

10/10 Excellent

NOOR AEIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable hotel. Nice, friendly staff
The room was spacious, very comfortable, worth the price. I love the view. The staff was very helpful and nice. Location wise, not much place to eat around the area however I do love the Pine & Dine restaurant just next to the hotel.
Stayed 1 night in Nov 2017

8/10 Good

chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

K S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is fine with us with rate that we paid

8/10 Good

Jason, Penang

Liked: Cleanliness, staff & service, room comfort
Nice hotel for a short stay
Quite a nice and comfortable hotel. It seems to be located in a newly developed area. Not many eatery places at that point of my stay at the walking distance.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
It's a very basic hotel, for the price paid, guess you can't expect much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are generally comfortable and nice to stay.

8/10 Good

Pui Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
With a security sitting in front of the main entrance make me feel comfortable n safe while going to parking area during midnight

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable
I was love the Twin bed so much as there have prepare all the necessary that you need in the room & bathroom.

10/10 Excellent

LAI MEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kindness Staff
The staff was so kind as the appointed taxi didn't show up on my leaving time, I need to rush to the bus station to catch my flight. The staff drive her car to send me at last few minutes. That's really helped me much!! Besides, room was great with the fastest wifi I ever had in Malaysia.

8/10 Good

john, selangor, malaysia

Liked: Cleanliness, room comfort
Good location for me, Easy excess to food stall, quiet location,

6/10 Okay

Alvina, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Should improve the maintenance of the room.
It was a nice stay last year, but this time it's quite disappointing.

6/10 Okay

Goh

6/10 Okay

GORDON WEI CHEANG

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel and value for money.
At first, we got a main road facing room, after request for a room change due to noisy, the staff was willingly to change to a non main road facing room. They are very helpful and considerate to customers.

10/10 Excellent

Hannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice, strategic location. Friendly staffs. Will stay here again on next visit.

6/10 Okay

Keng Siong

Liked: Room comfort

8/10 Good

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sebastian

8/10 Good

Noor Dina, Kuala Terengganu

Liked: Property conditions & facilities
Terra Nova Stay
Good service from reception and quiet environment around the hotel

8/10 Good

Pranadjaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melaka short visit with Terra Nova hotel
Visiting Melaka recently for short visit. Overall, the hotel is nice. Only minor issues below : -Wifi signal strength is not stable -Requires +- 20 mins walk to well known Jonker Street, other popular attractions The hotel brochure shows 5 min, which is only applicable with driving car

6/10 Okay

Elizabeth, Singapore

While the accommodation was acceptable for its price, the breakfast sucks. For SGD7 each, we had food that was vacumed packed and heated in a microwave oven, Coffee that was cold and bread,jam and margarine that was in a common container for all guests to share. Unacceptable! We forgo our breakfast for the 2nd day as we could not bear to eat it twice in row. Rooms are acceptable for the price. There are 4 catogories. We had Cat 3, 1 being the highest.

4/10 Poor

Marcus, Bangkok

Disliked: Staff & service, room comfort
Unpleasant stay, forced to be longer
On arrival I was surprised to find the hotel in a location that wasn't matching what the Expedia page promised. The comfort of the room was poor. Just one electric socket, no closet and no refrigerator. Bathroom very small and after shower the floor was completely wet. When I want to change my reservation to leave earlier, the staff told me that only Expedia can decide on that. Expedia told me that the hotel didn't agree to earlier checkout since the whole stay had already been payed. Further on, when asking for laundry nobody of the staff knew how to do. Only housekeeping was finally able to help. Breakfast start serving at 7:30 am, to late for me since I had to start working 8am. But the staff of the rooftop "restaurant" offered to send breakfast to my room earlier. Anyway the quality of the food was poor. Dry toast with butter, a cup of coffee and a selection of 4 different MICROWAVED dishes. I'm sorry, but this hotel isn't recommendable.

10/10 Excellent

ANWAR A.

Liked: Cleanliness, staff & service, room comfort
Great new hotel
Great new hotel with good value of money, and so friendly staff. Negatives: bath hose was broken, heater only worked one time, pillows are not comfortable... Other than that everything was so great ...I felt so comfortable that I didn't want to leave.

8/10 Good

THEENARATCHAGI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jamilah, Singapore

Disliked: Room comfort
Not so disabled friendly...
The rm is nt sound proofed, quite noisy, no day curtain. No smooth ramp at hotel main entrance for wheelchair/luggage. The toilet entrance door was too small & no ramp, difficult for disable guest to access to d toilet. No special room for d disabled. Even d door of d toilet at d lobby shld be open outward nt inward, if d wheelchaired person goes in they r unable to close d door. Our stay could b a pleasant one if nt for all these inconveniences for disabled like my hubi to be doing all these basic routines independently...

8/10 Good

Heng Yip, JB

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, comfort room, clean bathroom, and even got security guard, good hotel.

8/10 Good

Su Yean, Singapore

Liked: Property conditions & facilities, room comfort
clean n nice room

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast quit limited.Can improve in the future

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Towel got some awful smell, but overall quite nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
it was a good hotel for the price.

8/10 Good

mohd fisoll bin hj aziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast need improvement.location is not suitable and hot.

6/10 Okay

Hui Hui, Singapore

Liked: Cleanliness
Aircon need servicing
Our room was at a corner, whole room very hot when we went in, aircon set at lowest but took few hours to cool down the whole room, it was set lowest all the way till we check out. I suggest the hotel to service the aircon.

6/10 Okay

Aizan Erda

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Md Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Eric, KL

Disliked: Property conditions & facilities, room comfort
Budget Hotel
Decent for budget stay. Not for comfort holiday vacation.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything is fine, but...
The hotel location is quite far(walking distance) from Melaka town area.

8/10 Good

Hairolnizar, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
Nice stay.clean bathroom.