Malabar hotels from RM285

"There was an event that was happening the evening of the day that I arrived. The lobby and all areas around attempting to enter the building, getting to the front desk to check in, getting to the restaurant, getting to the elevator, etc. were all blocked by people standing around drinking & talking. They should've used a room on the property for their group. And, allow guests to enter lobby, access restaurant & elevators. Blocking access is a safety & fire hazard. And give impression that group function is more important than all other guests & their experience. The fire alarm went off about 6 am, to vacate the property by use of stairs. To find out the kitchen staff burned some bacon. Seems a very large reaction to "just burning some bacon". Someone from the kitchen was telling everyone as we exited stairwell to outside. There was no attempt to provide any customer service, apology for inconvenience, etc. After everyone was returning to inside lobby, the Starbucks staff was not present. And when they did return, they were very slow to wait on customers. The hotel itself seems to need attention, some tlc. And the pool is oddly located by going out the front door & passing thru the parking lot. Alot of missing & broken tiles. The shuttle service was a pleasant surprise. 2 front desk clerks were friendly & provided very good recommendations. "

"The Ocean Grill staff was"

"No me gustó el olor de las camas y el desayuno malísimo"

"The hotel was new and appeared extremely clean. The staff was not helpful. The evening we checked in, she had company and was not interested in serving us. The morning of check out, I could not find anyone. The hotel had no hot water—it was lukewarm at best. I had a good rate, but a mixed experience."

"Room smelled bad, staff was just ok, breakfast looked terrible, ended up eating out."

"Every staff member we encountered was absolutely amazing. The property is only 20 minutes from our house but we were celebrating a few milestones, being ocean side seemed like a good idea. It was, we will go back."

"View was obstructed. Our view was of the street and the roof. Not of the ocean. We had kids running up and down the halls knocking on our doors ding ding ditching at all hours of the night. Our window shades were all broken and we couldn't close them all all. Despite all of these issues the staff was nice but the room wasn't what we expected"

"Hotel was very nice and clean. I especially liked the roomy bathroom and shower. "

"Clean rooms, friendly staff. No beach close by."