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Reviews of Shaza Makkah

5 out of 5
Shaza Makkah
7569 Jabal Al Kaabah, Makkah

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 206 reviews" "
Rating 8 - Good. 52 out of 206 reviews" "
Rating 6 - Okay. 16 out of 206 reviews" "
Rating 4 - Poor. 6 out of 206 reviews" "
Rating 2 - Terrible. 4 out of 206 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks à lot
Stayed 4 nights in Feb 2024
Response from Nilufar on 24 Mar 2024
Dear Fatima,Thank you for your feedback and positive ratings, we glad you enjoyed your stay and loved everything. Looking forward seeing you again in the near future.

8/10 Good

Naeem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Haram Shariff but it's on hill side, difficult for older people. Lots of Bangladeshi people working as a support stuff, everyone shows professional manners. All receptionist was friendly and met any requests quickly. Mr Ashiq did good job every day to make room amazingly. Overall it's a good hotel and we were happy to stay here.
Stayed 6 nights in Feb 2024
Response from Nilufar on 18 Feb 2024
Dear Naeem,Thank you for your feedback and positive ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Fahmida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shaza Makkah hotel was perfect! It was very clean and very nice decor. The housekeeping staff were very helpful and very nice. Masud and Jiban were the 2 housekeeping staff that made our stay extra memorable. They were at our service whenever we needed them. The hotel also has a shuttle bus which takes you to the haram. Return journey was a little difficult but it was nice to have this amenity.
Stayed 5 nights in Feb 2024
Response from Nilufar on 15 Feb 2024
Dear Fahmida,Thank you for your feedback and positive ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Ruksana Begum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Nilufar on 6 Feb 2024
Dear Ruksana Begum,Thank you for your positive ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Mohamed Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nilufar on 28 Jan 2024
Dear Mohamed,Thank you for your positive ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

8/10 Good

Saeed, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay at Shaza Makkah. Everything was nice and luxurious. The only concern is that hotel is on a slight hill and going to haram is no problem but coming back is little bit difficult and hustling. Walk to the main entrance gate 79 was 15 minutes. Also all shops and restaurants are close to clock tower.
Stayed 6 nights in Jan 2024
Response from Nilufar on 28 Jan 2024
Dear Saeed,Thank you for your feedback and positive ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Suhayb

Stayed 3 nights in Jan 2024
Response from Nilufar on 22 Jan 2024
Dear Suhayb,Thank you for your positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming your again in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nilufar on 17 Jan 2024
Dear John,Thank you for your positive rating, we glad you enjoyed your stay and liked everything. Looking forward to welcoming you again in the near future.

4/10 Poor

Yassine

Travelled with family
Liked: Cleanliness, room comfort
...
No coffee machine for breakfast? LOL
Stayed 5 nights in Jan 2024
Response from Nilufar on 9 Jan 2024
Dear Yassine,Thank you for your feedback, your comment will considered by the operational department. Rest assured, looking forward to welcoming you again in the near future.

10/10 Excellent

safiya

Stayed 3 nights in Dec 2023
Response from Nilufar on 9 Jan 2024
Dear Safiya,Thank you for your ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

8/10 Good

Ayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller rooms. Great buffet breakfast with wide options, great location to the Kaabah and you can even see the clock tower from main entrance. Wifi is very poor and doesn’t even allow photos and videos to be sent. If wifi was fixed I would stay again longer.
Stayed 4 nights in Dec 2023
Response from Nilufar on 9 Jan 2024
Dear Ayla,Thank you for your feedback and rating, we glad you enjoyed your stay. Your comments will considered by the operation team. Rest assured, looking forward to welcoming you again in the near future.

8/10 Good

ABDULJALEEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nilufar on 4 Jan 2024
Dear Abduljaleel,Thank you for your rating, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Amjad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and clean the cleaning guy did exceptionally breakfast was really good and visitor friendly environment thanks
Stayed 4 nights in Dec 2023
Response from Nilufar on 31 Dec 2023
Dear Amjad,Thank you for your valuable feedback and positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Irfan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Value for Money
We stayed at Al-Shaza for 4 nights. We had some issues with the rooms not being ready and a junior member of staff was not very helpful & Rima stepped in & she resolved the issues. We even managed to get 2 connecting rooms to pleasure. The hotel is walking distance to Haram & although there is construction around with the Haram extension it did not cause any inconvenience. Sahadt also was very helpful from a room service perspective. Breakfast has plenty of choices and is highly recommended. Overall, a very nice hotel & not too crowded like some of the other hotels.
Stayed 4 nights in Dec 2023
Response from Nilufar on 31 Dec 2023
Dear Irfan,Thank you for your valuable feedback and positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Nilufar on 31 Dec 2023
Dear Ahmad,Thank you for your positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Fadi, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even thought the room was a bit small, it had everytging we needed and everything was clean and high quality...excellent value for the money.
Stayed 1 night in Dec 2023
Response from Nilufar on 25 Dec 2023
Dear Fadi,Thank you your feedback back and ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

8/10 Good

Aissatou

Stayed 4 nights in Dec 2023
Response from Nilufar on 26 Dec 2023
Dear Aissatou,Thank you for your rating. We glad you enjoyed your stay and loved everything. Looking forward o welcoming you again in the near future.

10/10 Excellent

Anwar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience staying at Shaza Makka hotel. The staff were super helpful, friendly and always eager to help. The place is very clean and the room is very well designed. The hotel is very close to Haram and it takes about 7-10 minutes walk.
Stayed 3 nights in Dec 2023
Response from Nilufar on 24 Dec 2023
Dear Omar,Thank you for your compliments and ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

omar

Stayed 2 nights in Dec 2023
Response from Nilufar on 24 Dec 2023
Dear Omar,Thank you for your ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

8/10 Good

Tahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Nilufar on 18 Dec 2023
Dear Tahir,Thank you for your feedback, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Shadi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and the check in was not till 4 pm but the staff was amazing and did everything to get us in checked in early which was great since we were tired and wanted to get some sleep , very professional staff and very helpful and understanding to our needs , great place to stay in since it’s only like a 5 to 10 min walk to the haram , I’m glad I chose to stay at this place and very very grateful to the staff at reception who got us checked in early .
Stayed 3 nights in Dec 2023
Response from Nilufar on 12 Dec 2023
Dear Shadi,Thank you for your feedback and ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, small comments may not matter to others
It was great, but the toilet needs some replacements like the sink and the sink table (looks dirty and old), I would prefer to have speakers of AlHaram at the room (there were none, and that was so disappointing to me).
Stayed 1 night in Nov 2023
Response from Nilufar on 7 Dec 2023
Dear Abdullah,Thank you for your feedback and rating. We glad you enjoyed your stay. Your comments will be considered by the operational team. Looking forward welcoming you again in the near future.

8/10 Good

May

Travelled with group
Liked: Staff & service
A good place to stay near the holy mosque, but honestly I expected it to be cleaner and modernized with the cost of renting. On the service it’s clean but not that clean! Bathroom needs to be cleaned deeply groves and walls are not properly cleaned and needs some renovations. Beds and room facilities are good. In room dining is actually good portion and quality of food but it’s a bit expensive. Breakfast buffet is nice
Stayed 2 nights in Dec 2023
Response from Nilufar on 7 Dec 2023
Dear May,Thank you for your feedback and rating. We glad you enjoyed your stay. Your comments will be considered by the operational team. Looking forward welcoming you again in the near future.

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and great service
Stayed 2 nights in Dec 2023
Response from Nilufar on 10 Dec 2023
Dear Saleh,Thank you for your review and ratings, we glad you enjoyed your stay and loved everything. Looking forward welcoming you again in the near future.

10/10 Excellent

Zalmai

Thank you Jowel for being such a nice , hardworking man for this nice and clean hotel.
Stayed 3 nights in Nov 2023
Response from Nilufar on 6 Dec 2023
Dear Zalmai,Thank you for your valuable feedback and positive rating, we glad you enjoyed your stay & loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Zalmai

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Over all it was good, but the fridge in our room was not working and there was no microwave in the room, we were at room 2310. The room service guy was so nice and professional his name was Jowel. I’d love to thank him a lot and appreciate his hard work. I’d definitely recommend this hotel to everyone. Very peaceful environment and clean rooms.
Stayed 1 night in Nov 2023
Response from Nilufar on 6 Dec 2023
Dear Zalmai,Thank you for your valuable feedback and positive rating, we glad you enjoyed your stay & loved everything. Your comments will considered by the operational teams. Looking forward to welcoming you again in the near future.

10/10 Excellent

A?med

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nilufar on 6 Dec 2023
Dear Ahmed,Thank you for your positive rating, we glad you enjoyed your stay & loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Five Star Hotel
I really enjoyed my stay, this my 3rd time in 3years staying at shaza hotel Makkah. I think they should check more of upgrade as few things are getting worn out in the hotel thereby not making it a Five star, example is towels are worn out and the bathroom shower hand held is pouring out water and I complained but still wasn’t fixed. But I’ve always loved shaza and I think they should always give hotel.com token to be given to returning customers. Shaza as whole is a very generous hotel as most of the rooms comes with free breakfast which is a plus for me. Will like to thank Mr. Shamshad his always helpful checking if we needed anything and he always agrees to clean the room late evening when I’m going out, thumps up to him, and Mr. Salem was very much helpful in making our check out easy as he helps in taking my heavy luggage down and making sure not forgetting anything. Thank you Shaza and will always be there when I’m in Makkah.
Stayed 4 nights in Nov 2023
Response from Nilufar on 6 Dec 2023
Dear Guest,Thank you for your valuable feedback and positive rating, we glad you enjoyed your stay & looking forward to welcoming you again in the near future. Your comments will be considered by the operational teams.

10/10 Excellent

Amr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the construction of the additional building of Haram
Stayed 3 nights in Nov 2023
Response from Nilufar on 30 Nov 2023
Dear Amr,Thank you very much for your feedback and positive rating. We glad you enjoyed your stay. Looking forward to welcoming you again in the near future.

10/10 Excellent

yasir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel service and unlimited breakfast was a great experience. From the Hotel to Haram, can be quite a walk due to construction of the extension of the mosque. Few ramps/hills you have to go up and down from in order to get to the Haram. Other than that great experience all around.
Stayed 13 nights in Nov 2023
Response from Nilufar on 30 Nov 2023
Dear Yasir,Thank you for your feedback and positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in near future.

8/10 Good

ALI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
الحرم
Stayed 1 night in Nov 2023
Response from Nilufar on 23 Nov 2023
Dear Ali,Thank you for your positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness
Very poor experience
The hotel looks exceptional, however quality of furniture was appalling. Very cheap and flimsy. Every electrical outlet in our room was broken. We were checked in 2 hours late. You can tell the hotel was very cheaply put together, even the shower decided to give up half way through. I did not expect this from such a highly rated hotel with many stars. The only good thing about it was the complimentary breakfast.
Stayed 2 nights in Nov 2023
Response from Nilufar on 27 Nov 2023
Dear Mohammed,Thank you for your feedback. Regrets for the inconvenience caused during the stay. Management team will look into your comments and will make sure all the systems are implemented and met with guest utmost satisfaction. Rest assured, looking forward to welcoming you again.

10/10 Excellent

Madiyah

Stayed 7 nights in Nov 2023
Response from Nilufar on 23 Nov 2023
Dear Madiyah,Thank you for your ratings, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

8/10 Good

Omar

Stayed 3 nights in Nov 2023
Response from Nilufar on 19 Nov 2023
Dear Omar,Thank you for your positive rating, we glad that you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

syed, yonkers

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Nilufar on 19 Nov 2023
Dear Syed,Thank you for your positive rating, we glad that you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Abdullahi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, was the best experience
Stayed 4 nights in Aug 2023
Response from Nilufar on 16 Nov 2023
Dear Abdullahi,Thank you for your feedback and positive ratings. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Khalid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything in the property it was fantastic
Stayed 4 nights in Nov 2023
Response from Nilufar on 12 Nov 2023
Dear Khalid,Thank you for your feedback and the rating, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the the near future.

10/10 Excellent

Mohamed omair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the road to the hotel is little bit difficult the room was nos isolated from outside noise and other room sound> the laundary service is too poor and made mistakes for washing clothes the laggage person did not come quickly >
Stayed 2 nights in Nov 2023
Response from Nilufar on 9 Nov 2023
Dear Mohamed,Thank you for your feedback. Your comments will be considered by our operational teams. Rest assured, looking forward to welcoming you again in the near future.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Masharf the cleaning staff was goo
Stayed 5 nights in Nov 2023
Response from Nilufar on 7 Nov 2023
Dear Mohammed,Thank you for your feedback and positive rating, we glad you enjoyed your your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Nawaawi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Internet, very weak please fix it.
Stayed 3 nights in Oct 2023
Response from Nilufar on 5 Nov 2023
Dear Nawaawi,Thank you for your positive rating. We glad you enjoyed your stay. Your comment will be considered by our operational team. Looking forward to welcoming you again in the near future.

6/10 Okay

Anam

Liked: Cleanliness, staff & service, room comfort
5 star living, amazing Breakfast
The room had a sewage smell in it. It was very annoying and after a day and a half we complained and they changed our room but that caused a lot of hassle. It was late at night had to wait a couple of hrs. Also had to move all our stuff so it was inconvenient. Atleast they changed it. Otherwise it was an awesome place . Breakfast was top of the line. Haram was 4 mins walking but to walk to the main entrance was 12 mins walk. They have a shuttle that takes you below the haram and you can walk up to the centre of masjid. It had a steep incline to get to the hotel, so I wouldn’t advise for families with old people or young children. But the then rate was 2/3rds of hotels in the clock tower. So it is something you will have weigh out. Higher price or more walking.
Stayed 4 nights in Oct 2023
Response from Nilufar on 5 Nov 2023
Dear Anam,Thank you for your feedback, your comments will considered by our operational teams. Rest assured looking forward welcoming you in the near future.

10/10 Excellent

fouzia

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 2 nights in Nov 2023
Response from Nilufar on 5 Nov 2023
Dear Fouzia,Thank you for your feedback and positive rating. We glad you enjoyed your stay and loved everything. Looking forward welcoming you in the near future.

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nilufar on 1 Nov 2023
Dear Mohamed,Thank you for your positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future in-sha allah.

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Nilufar on 2 Nov 2023
Dear Mohammed,Thank you for your positive rating, we glad you enjoyed your stay and loved everything. Looking forward to welcoming you in the near future in-sha allah.

10/10 Excellent

Turki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel I recommend to anyone want to come Makkah to stay in this Shaza hotel Everything thing is nice For sure next time i will book with them Thank you all
Stayed 1 night in Oct 2023
Response from Nilufar on 1 Nov 2023
Dear Turki,Thank you for your feedback and positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future in-sha allah.

6/10 Okay

Yasmin

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Nilufar on 1 Nov 2023
Dear Yasmin,Thank you for your feedback and positive rating. We glad you enjoyed your. Looking forward to welcoming you again in the near future in-sha allah.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nilufar on 29 Oct 2023
Dear Mohammad,Thank you for your positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future in-sha allah.

10/10 Excellent

Mohammad

Stayed 1 night in Oct 2023
Response from Nilufar on 19 Nov 2023
Dear Mohammad,Thank you for your positive rating, we glad that you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Mohammad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb Breakfast
Stayed 1 night in Oct 2023
Response from Nilufar on 5 Nov 2023
Dear Mohammad,Thank you for your feedback and positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and services for the price
Stayed 1 night in Oct 2023
Response from Nilufar on 29 Oct 2023
Dear Mohammad,Thank you for your feedback and positive rating. We glad you enjoyed your stay and loved everything. Looking forward to welcoming you again in the near future in-sha allah.