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Reviews of Nour Al Thuria Hotel

Nour Al Thuria Hotel
Ajyad Al Masafi, Makkah, Makkah Province

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Azfer

Stayed 3 nights in Mar 2024

4/10 Poor

Mizanur

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We went as a family, we had to get another hotel because the toilet condition is apalling. My advice is, its okay for singles travelling for umrah. But not good at all for families even though the staff are very friendly.
Stayed 5 nights in May 2023
Response from General Manager on 20 May 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

2/10 Terrible

farrukh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as expected or as stated on Hotel.com
Location is not Good, you have climb but that is not the main reason, cleanliness of toilets, bedrooms is not up to standard, there is a constant noise of compressors or generators on roof which keeps you up at night because of noise. Toilets need renovations. Breakfast needs improvement. In toilets lack of toiletries, no iron in room no water bottles etc.
Stayed 1 night in May 2023
Response from General Manager on 20 May 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

Nazmun

Our 7-day stay for Umrah
We stayed in the hotel without much troubles. Support staff were helpful in general but some Arab management people were not friendly, language barrier was a significant issue. A few things that hotel authority can look into: the reception area is very tight. Entry area could be improved. The room air conditioner unit doesn’t have thermostat control system, therefore rooms become very cold. I informed the desk but the technician informed that they didn’t have system to control the temperature! Room cleaning service is available upon request, I requested a cleaning once in seven days, an Arab management guy took note but he never ensured cleaning! The hotel is 10-minute walk from the Haram, that is the best part of our stay. One can have meals inside the hotel. Room rent is at little higher end in comparison to overall facilities. But overall it was ok to stay in the hotel.
Stayed 7 nights in Apr 2023
Response from General Manager on 30 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Malika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If anyone is planning to visit Mecca, I highly recommend this Hotel, very close to Al Harama about 10 min walk, my experience was really great, the hotel was great but the staff was JUST PERFECT: Hade and Samir were very nice, professional, and generous I felt I have family there they helped me with everything and gave good suggestions. Thank you again for your professional service.
Stayed 4 nights in Apr 2023
Response from General Manager on 30 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Sheeba

Travelled with family
Liked: Cleanliness, amenities
Nearness to Kabba and friendly staff. Rooms were small.
Stayed 1 night in Apr 2023
Response from General Manager on 30 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from General Manager on 14 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Folashade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from General Manager on 6 Feb 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

MOHMEDSHAHIDKHAN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the Hotel for 3 days. Due to the terrible condition of the Hotel, I ended up rebooking my onward journey 2 days earlier than the scheduled date of January 29th and January 30th respectively. As much as I wanted to cancel my Hotel booking with Nour Al Thuria for January 27th and January 28th. I am requesting a full refund.
Stayed 3 nights in Jan 2023
Response from General Manager on 6 Feb 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Md aowlad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wi-fi not working Nothing good
Response from General Manager on 5 Jan 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,General Manager

8/10 Good

abderrahmen

Liked: Cleanliness
Friendly reception
Response from General Manager on 5 Jan 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,General Manager

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay there. The gourmet coffee was a treat and hospitality was excellent and the staff were really helpful. However the best part of the stay was brother Sameer. Your helpfulness and great attitude made it worth while. Shukran Habibi
Stayed 2 nights in Oct 2022
Response from General Manager on 31 Oct 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Manager

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2022
Response from General Manager on 23 Sept 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Manager

2/10 Terrible

Belal

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is very bad , very difficult to reach the hotel Stuff only the good thing I have met
Stayed 1 night in Aug 2022
Response from General Manager on 23 Sept 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Ahmad, Istanbul

Business traveller
Liked: Staff & service
Room and bathroom are very small. Shower was without cabinet. No car parking. And everything except the above were very good.
Stayed 1 night in Aug 2022
Response from General Manager on 23 Sept 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Tariq

Stayed 2 nights in May 2022