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Reviews of DoubleTree by Hilton Makkah Jabal Omar

DoubleTree by Hilton Makkah Jabal Omar
Ash Shubaikah Jabal Omar, Makkah

Reviews

9.2

Wonderful

Rating 10 - Excellent. 395 out of 552 reviews" "
Rating 8 - Good. 94 out of 552 reviews" "
Rating 6 - Okay. 31 out of 552 reviews" "
Rating 4 - Poor. 11 out of 552 reviews" "
Rating 2 - Terrible. 21 out of 552 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Apr 2024
Response from albatul alkhuzaee on 1 May 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah

8/10 Good

Koumri

Liked: Staff & service, property conditions & facilities
Transportation
Stayed 5 nights in Apr 2024
Response from . on 29 Apr 2024
Dear Koumri,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Guest Relation Team- Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Apr 2024
Response from albatul alkhuzaee on 27 Apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Schahine

Liked: Cleanliness, staff & service, property conditions & facilities
Bad buffet
Stayed 3 nights in Apr 2024
Response from albatul alkhuzaee on 15 Apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Abdulhakim

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Apr 2024
Response from hanouf on 19 Apr 2024
Dear Abdulhakim,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Guest Relation Team - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 Okay

Mohammed

Travelled with family
Liked: Amenities
The room carpet was spotty and dirty.
Stayed 1 night in Mar 2024
Response from albatul alkhuzaee on 5 Apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time. Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was almost perfect. The check in was smooth and quick. Anmar Emad the supervisor was super in hospitability and service. The room service were great. The house keeping was top. Highly recommended.
Stayed 2 nights in Mar 2024
Response from albatul alkhuzaee on 5 Apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 Okay

Arif Bilal

Travelled with family
Liked: Amenities
Alhamdulillah the stay itself went well. Be aware there is no official hotel shuttle service available to the haram. There are other hotels shuttle service nearby which some guests use. I am not sure if this is the same outside of Ramadan. It is not a far walk, however could be difficult for elderly visitors. As there is some up hill walking. Unfortunately, right after checking out I was very disappointed with the service, I had kindly requested to have my luggage brought down to the lobby. This was delayed by around 30 mins, which led to me missing my train to Madinah.
Stayed 2 nights in Mar 2024
Response from albatul alkhuzaee on 5 Apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Friendly staff.
Stayed 1 night in Mar 2024
Response from albatul alkhuzaee on 30 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Jabir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from albatul alkhuzaee on 21 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Mamun

Liked: Cleanliness, staff & service, amenities
Room service person Mr. Harun Ur Rashid did great job for me. He is a complete professional employee. I appreciate his everyday service. I received best service from him. Front desk service needs to be more professional and transparent. They changed my room which I was booked. But front desk lady hide it.
Stayed 3 nights in Feb 2024
Response from albatul alkhuzaee on 18 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Mohammad

Stayed 6 nights in Mar 2024
Response from albatul alkhuzaee on 5 Apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Khaled

Travelled with family, Travelled with family and small children, Business traveller
Excellent hotel but the area of Iftar had no AC
Stayed 2 nights in Mar 2024
Response from albatul alkhuzaee on 16 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Nesahudin

Amazing
Response from albatul alkhuzaee on 12 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Sabirah

I enjoyed my stay. Everyone was very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from albatul alkhuzaee on 12 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Mahdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Hilton Double Tree end of February and it was amazing stay. Close to the Haram, and had carts driving up and down to save you the walk. The hotel is located around 7mins walk to the entrance of the haram, and can avoid most of the uphill walk cutting through Hilton Convention. Great service from the moment we checked in, to the minute we checked out. The staff were great especially the breakfast staff. Big shout out to Ahmed ElSayed who made sure we received 10/10 treatment every morning. The breakfast is one of the best of any hotels I’ve been to, with plenty of option and good quality.
Stayed 5 nights in Feb 2024
Response from albatul alkhuzaee on 11 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 Okay

Annisa

Travelled with partner
Disliked: Staff & service
When we arrived and checked in there was only one member of staff on and he had no personality. The customer service was poor to say the least. The rooms were average. Tired and could do with some upgrades. The beds were horrible they were so soft that you just sunk into them and had no back support. The location is convenient. Definitely better places to stay for the price.
Stayed 5 nights in Feb 2024
Response from albatul alkhuzaee on 8 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time. Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Asad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only very very very poor wifi weak internet ????
Stayed 4 nights in Feb 2024
Response from Yara Sheikh on 29 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.It is delighting to hear that you had a comfortable and pleasant stay with us and I will definitely share your valued feedback with all concerned departments to improve our services to match your needs and to increase your satisfaction in the future.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Mohamed

Liked: Cleanliness, property conditions & facilities
Thx
Stayed 1 night in Feb 2024
Response from Hanouf on 1 Mar 2024
Dear Mohamed,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have great experience with Hilton double tree Jabal Omar.I have stayed in Hilton USA many times before but this experience is excellent. The breakfast was worth mentioning, room service was commendable.’ Overall I would give 10 out of 10. Reception was very helpful.
Stayed 1 night in Feb 2024
Response from Yara Sheikh on 29 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Shahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from albatul alkhuzaee on 26 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Very active staff and great facility
Stayed 3 nights in Feb 2024
Response from albatul alkhuzaee on 26 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 Terrible

Kinza

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service! Waited 2 hrs for water one day. Charged us 30usd for tea. $250 for laundry. Ridiculous service charges. No medical facilities on site
Stayed 5 nights in Feb 2024
Response from albatul alkhuzaee on 25 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Jakir

Stayed 4 nights in Feb 2024
Response from albatul alkhuzaee on 21 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Muhammad

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
My previous stay in November of 2023 at this place was amazing. This time around the service was less than desirable. Room wasn’t equipped with amenities such as shower gel, Ihram conformant fragrance free soap, slippers, I had to ask and took a while to get them. The soap wasn’t available though, luckily I had some remaining from last trip. The WiFi was flaky which made it difficult to call and talk with family. I think it was just super busy with pilgrims during Shaban.
Stayed 3 nights in Feb 2024
Response from albatul alkhuzaee on 24 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Mohiuddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To reach haram there is a hill which can be difficult for kids. There is no more shuttle service from hotel Taxi's entry using uber is limited
Stayed 4 nights in Feb 2024
Response from albatul alkhuzaee on 23 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Zabi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely clean and the breakfast buffet was excellent for the most part. However, there could have been more options for pastries instead of just bread. Would highly recommend otherwise.
Stayed 4 nights in Feb 2024
Response from Hanouf on 21 Feb 2024
Dear Zabi,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For that price breakfast could be way better
Stayed 1 night in Feb 2024
Response from hanouf on 21 Feb 2024
Dear Mustafa,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 Okay

Ahmed, DANBURY

Travelled with family
Disliked: Cleanliness, amenities
Carpets were really dirty. Need to be cleaned and washed.
Stayed 5 nights in Feb 2024
Response from albatul alkhuzaee on 19 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Abdulrehman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from albatul alkhuzaee on 19 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Sajeda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall the hotel was pretty good. The room was clean and the furniture and carpeting looked newer than other Mecca hotels. There was a view of the haram which I appreciated. There was a bit of a smell in the washroom and the phone didn’t work. I didnt say anything to the front desk but the staff were great and would’ve fixed it if I did. The breakfast and corresponding staff were amazing. The real downside was the lack of a shuttle. While the hotel is close by, there is an incline and it was difficult for my mother in her 50s to go up and down to the haram. Adding a shuttle would be a huge perk!
Stayed 4 nights in Feb 2024
Response from albatul alkhuzaee on 18 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Jakir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with spacios room. Very comfortable bed. Excellent breakfast. It is within walking distance to the haram but walking may be challenging for elderly and kids. They do have golf carts for going to the haram but they do not have service late at night.
Stayed 1 night in Feb 2024
Response from Yara Sheikh on 15 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.It is delighting to hear that you had a comfortable and pleasant stay with us and I will definitely share your valued feedback with all concerned departments to improve our services to match your needs and to increase your satisfaction in the future.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Roaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from albatul alkhuzaee on 18 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 Terrible

Zubair

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing good is the building of the hotel, food was tasteless and horrible. Room cleaning was below standard of a two star property. Air ventilation in the room was so bad, someone painted a door or something near our room, the smell of turpentine paint thinner was in our room for 3 days. Me and my wife got nasal infection from it. We are on antibiotics now. We complained to staff regarding this paint smell, no response on that There was stinky odor from time to time, there was no exhaust fan in bathroom. When Asked for a wheel chair, we were given a defective wheelchair. We asked the employee to go check for another one, his reply without checking was that “oh that might be broken too” I would give this hotel one star only for the reason that building was nice. I would like to get a refund for this bad experience and sickness we got from our stay in Hilton doubletree at jabale Umer.
Stayed 5 nights in Feb 2024
Response from albatul alkhuzaee on 12 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from albatul alkhuzaee on 12 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Wael

Stayed 4 nights in Jan 2024
Response from albatul alkhuzaee on 21 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

arafo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good thank you’re
Stayed 3 nights in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Arafo, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Basira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from albatul alkhuzaee on 9 Feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Zeba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Haram, and the overall look at feel.
Stayed 5 nights in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Zeba, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect, breakfast is perfect specially Ahmad Alsyad he’s amazing guy ver helpful guy the hotel is perfect just one thing I didn’t like it they removed the transportation from and to Harm but still the hotel very close
Stayed 5 nights in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Haider, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

syed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional. I felt valued and from check-in to check out, it was overall very positive experience. This is a Hilton property and amazingly clean and safe. The property is about a 10 min walk to the Kaab'a and there are golf carts that do pick and drop from specific points but will require a 2-3 min walk to the carts and back to the hotel. The carts drop about 2 mins away from the Haram gate #79 which is the main entrance to the haram. I would advise getting the all inclusive food option at the hotel since it was cheaper than what Expedia is selling it for. Food options are also available near by if you prefer to eat at different places. The continental buffet breakfast has so many choices that one cannot possibly eat everything they offer. The food court Jabal Omar in Hyatt Regency on the 4th floor near dunking doughnuts is also a great option with lots of choices to pick from. the food court is a 5 mins walk from this hotel. I definitely recommend this hotel to anyone visiting the Haram. I was traveling with my wife and kids and the kids loved it. The rooms were super clean, great lobby and the hotel has maintained the Hilton brand image. Loved it!!
Stayed 4 nights in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Syed, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Mahmud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very nice and clean rooms, overall great experience. Only 1 issue was the distance from Haram. It was a bit of a walk (10-15 min walk)
Stayed 3 nights in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Mahmud, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

yasser

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hanouf on 8 Feb 2024
Dear Yasser, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

NAIEM

Stayed 3 nights in Jan 2024
Response from albatul alkhuzaee on 21 Mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

Humza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Hamza, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Good

mohamad, san ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Mohamed, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Abdulmuhem

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Very good stay, unfortunately the shuttle to Haram was not working at that day and they don’t have an arrangement for an alternative Breakfast is very good, amazing staff specially the one who was doing the omelette
Stayed 1 night in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Abdulmuhem, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

SAMEH, Morton Grove

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hanouf on 8 Feb 2024
Dear Sameh, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Masood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and walkable to harem
Stayed 5 nights in Jan 2024
Response from Hanouf on 8 Feb 2024
Dear Masood, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel from start to finish. All the staff and the facilities were top notch. So convenient for Al-Haram with the regular transport as well. Nothing to fault at all.
Stayed 5 nights in Dec 2023
Response from Albatul Alkhuzaee on 22 Jan 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.