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Reviews of The Pavilions Madrid Hotel

4 out of 5
The Pavilions Madrid Hotel
C/ Amador de los Ríos, 3, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 186 out of 250 reviews" "
Rating 8 - Good. 51 out of 250 reviews" "
Rating 6 - Okay. 7 out of 250 reviews" "
Rating 4 - Poor. 3 out of 250 reviews" "
Rating 2 - Terrible. 3 out of 250 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. very nice property. check for construction work on neighbouring property. While they started around 10am, I had to do work and it was pretty moticeable
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect!
Stayed 4 nights in Apr 2024

10/10 Excellent

Asif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property at a secured location (next door to Spanish Interior Ministry). Clean, comfortable room.
Stayed 3 nights in Mar 2024
Response from The Pavilions Madrid on 26 Mar 2024
Dear Asif,On behalf of all the members of THE PAVILIONS MADRID, we would like to thank you for choosing us for your stay and for taking the time to share your experience.It is a pleasure to learn that we met your expectations and we look forward to welcoming you again.Here is your home in Madrid :)Best regards.

10/10 Excellent

Paul, Cheltenham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good property for a short stay be it business or pleasure.
Stayed 2 nights in Mar 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ana Maeso - Front Office Manager on 27 Mar 2024
Estimado Francisco,¡Muchas gracias por su valoración!Esperamos volver a recibirle muy pronto.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, room comfort
Didn't live up to expectations
We stayed at the Pavilions at NY 2023/24. From reviews the hotel looked amazing - we'd been to Madrid a few times before and stayed in nice hotels, so I was looking forward to this one. It was nice, but was let down in a few areas. Firstly - the bar (or lack of). The hotel was advertised as having a bar, an important point for us. It does have a bar, but......it shuts at 3pm every day!! On hotels.com it's shown as simply "a bar" (hotels.com take note), but it's the only 4* hotel bar I've ever heard of that never opens later than 3pm! So - nowhere to go for a pre-dinner drink, or a last drink after an evening out. Really disappointing. Secondly, some of the hotel just seemed, well, tired. Both in condition and upkeep. Little things, but all added together made a for a feeling of a hotel on the decline. The welcome mat when we walked in needed a serious vacuuming. The chairs at check-in didn't have feet on them so made an awful screech when you pulled them up to the desk. The info screen in one of the 2 lifts didn't work. The ironing board I requested was a tiny travel one that was really difficult to use, old, dog eared and shabby. The paint was peeling in our bathroom. The sofa in our room was stained. The complimentary umbrella in the stand was broken. The TV in our room didn't work. None of these in isolation is a big deal. But a lot of little things like this, as well as the bar situation, made The Pavilions a bit of a let down compared to how it markets itself.
Stayed 4 nights in Dec 2023
Response from Ana Maeso | Front Office Manager on 30 Jan 2024
Dear Richard,Thank you for choosing The Pavilions Madrid for your stay in the city.First of all, we would like to apologize for not having met your expectations. We do strive every day to offer high quality service to our guests, taking special attention to their needs. As you correctly stated, we do have a restaurant/bar that opens every day at 7:00 am and – for the moment – it closes at around 14:00 pm. It recently opened a few months ago and the staff works unceasingly to keep improving. Anyway, our front desk team is 24 hours at your service to guide you through amazing neighbor places to have a drink anytime.Regarding all the other little things that you mentioned, we appreciate your comment and we are already working on improving all of our services.We hope you could give us a second chance and welcome you back very soon in our hotel.Best regards,

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this immaculate, well-situated, hotel. Very convenient for shopping and major tourist attractions.
Stayed 5 nights in Nov 2023

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the hotel. Relaxing and comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on a upscale area of Madrid; lots of options to dine, shop and greatly communicated by Bus, Metro or taxis
Stayed 2 nights in Oct 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Front Office Manager on 9 Oct 2023
Estimada Diana,Muchas gracias por haber elegido The Pavilions Madrid para su estancia y por haberse tomado unos minutos para valorar su experiencia tan positivamente.Su valoración nos motiva y nos ayuda a continuar trabajando en la misma línea para conseguir la satisfacción de nuestros clientes. Esperamos volver a recibirla de nuevo en su próxima estancia en Madrid.Un saludo.

10/10 Excellent

Viacheslav

Stayed 2 nights in Sep 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute boutique style hotel in a great are. Great and friendly service and most amazing bedding. Definitely recommend

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying at the Pavillions. It's on a quiet street with good shopping very closeby. We loved our room and the balcony with it - extremely comfortable, clean and spacious. Next time I come to Madrid, I will definitely be staying here.
Stayed 1 night in Aug 2023

10/10 Excellent

INES, MEXICO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción. Un hotel con identidad única. Muy lindo, original y bien ubicado.
Stayed 3 nights in Jul 2023
Response from Ana - Front Office Manager on 24 Jul 2023
Estimada Inés,¡Gracias por haber elegido The Pavilions Madrid para su estancia en la ciudad!Nos alegra saber que todo estuvo a la altura de sus expectativas y que nuestro diseño y ubicación fueron de su agrado. Su bienestar es nuestro objetivo principal y es un verdadero placer haberlo cumplido.Le agradecemos nuevamente que se haya alojado con nosotros y esperamos recibirla pronto en la que ya es su casa en Madrid.Reciba un cordial saludo.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Jun 2023
Response from Ana M | Front Office Manager on 22 Aug 2023
Dear Valerie,Thank you for taking the time to share your experience at The Pavilions Madrid.We are glad to know that you enjoyed a great stay and your expectations were met. We look forward to welcoming you very soon!Kind regards.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
nice position and room, great district, gym was not conditioned and was not usable, almost no equipment
Stayed 2 nights in Jun 2023
Response from Ana M | Front Office Manager on 22 Aug 2023
Dear Andrea,Thank you for taking the time to share your experience at The Pavilions Madrid.We are glad to know that you enjoyed your room as well as the superb location of the hotel. Regarding the gym facilities, it is equipped with the latest technology but we will be glad to learn more about your concerns here. Please feel free to contact us for further information.We look forward to welcoming you in a future time.Kind regards.

10/10 Excellent

AHMAD

Stayed 2 nights in May 2023

8/10 Good

Eduardo, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Ana Maeso - Front Office Manager on 8 Jun 2023
Estimado Eduardo,¡Muchas gracias por su valoración!Nos alegra saber que ha disfrutado de su estancia y encontró todo a la altura de sus expectativas.Un cordial saludo.

10/10 Excellent

Max

Liked: Staff & service, property conditions & facilities
Tidy room and expedite check in
Stayed 1 night in May 2023
Response from Ana Maeso - Front Office Manager on 8 Jun 2023
Dear Max,¡Muchas gracias por su valoración!It's a pleasure to know that you had a great stay with us and everything was in line with your expectationsKind regards,

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Ana Maeso - Front Office Manager on 8 Jun 2023
Dear Michael,Thank you very much for your feedback!We are glad to know that everything was in line with your expectations.Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Ana Maeso - Front Office Manager on 8 Jun 2023
Dear Michael,Thank you very much for your feedback!We are glad to know that everything was in line with your expectations.Kind regards,

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This USA fine property for a sort stay. Generally nice but with few frills.
Stayed 2 nights in May 2023
Response from Ana Maeso - Front Office Manager on 8 Jun 2023
Dear Douglas,Thank you very much for your feedback!We are glad to know that you enjoyed your stay at The Pavilions Madrid.Looking forward to welcoming you back soon.Kind regards,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

james

Stayed 1 night in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with amazing service!!
Great hotel in a great location where you can explore Madrid. The staff are fantastic and very helpful. Breakfast is very good. Fab little wine bar next door.
Stayed 2 nights in Apr 2023
Response from Ana Maeso - Front Office Manager on 9 May 2023
Dear Mark,Thank you for taking the time to share your experience. We are glad to hear that everything was in line with your expectations, which made a perfect stay for you.We look forward to welcoming you anytime you travel to Madrid again.Best regards,

10/10 Excellent

Anne-Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My sister and I stayed here for four nights in two single rooms. We loved our stay. This hotel is on a quiet street that was lovely to retreat to at the end of a busy day, but it is also extremely convenient if you are a traveler who enjoys walking to get to know the city. Almost everything we wanted to do was a 20-30 minute walk away and the few things further out were easily accessible by Metro. The service was attentive and kind without being intrusive. And the option for room service was very welcome as we acclimated to the time change. Highly recommend The Pavilions.
Stayed 4 nights in Apr 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a quiet and walkable area; rooms are modern and well isolated.
Stayed 5 nights in Mar 2023
Response from Ana - Front Office Manager on 6 Apr 2023
Dear Natalia,Thank you very much for your positive comment.Your opinion is very important for us and we are glad to know that the hotel met your expectations.We look forward to welcoming you again.Kind regards

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Front Office Manager on 8 Jan 2023
Estimado Joaquin,Gracias por dedicar unos minutos a valorar su estancia en The Pavilions Madrid.Nos alegra saber que encontró todo a la altura de sus expectativas y le agradecemos su valoración tan positiva.Esperamos volver a recibirle muy pronto.

10/10 Excellent

Christine M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for us
Only one night, transiting. Was a perfect location to visit shops and the Central Park to get a good sense of the heart of Madrid in one short trip. All places we wanted to go we’re walkable. And the Michelin-rated restaurant Saddle was across the street and we were lucky enough to get a reservation at 1:30 after check out (after failing to get a reservation the night before) and stored our luggage at the hotel. Very convenient .
Stayed 1 night in Nov 2022

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel in convenient and safe area
Response from Ana - Front Office Manager on 4 Nov 2022
Dear Claire,Thank you very much for your positive feedback.We are delighted to learn that you enjoyed our boutique hotel and everything was in line with your expectations.We would love to welcome you back anytime you come to our beautiful city.Kind regards,

8/10 Good

Maqsood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and neighborhood to stay. Recommended
Stayed 2 nights in Oct 2022
Response from Front Office Manager on 21 Oct 2022
Dear Mr. Maqsood,Thank you for your positive feedback. We are delighted to hear that you enjoyed your time at The Pavilions Madrid and we look forward to welcoming you very soon.Kind regards,

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful boutique hotel close to great restaurants and shopping. Room size is ample and rain shower is powerful.
Stayed 3 nights in Oct 2022
Response from Front Office Manager on 23 Oct 2022
Dear Kimberly,Thank you for your positive feedback regarding your stay.Our exceptional location next to the Golden Mile and the wide range of restaurants that surround our boutique hotel are the most top-rated services. Regarding the room, we are happy to learn that you enjoyed it to the fullest and that you had a pleasant rest.We look forward to welcoming you very soon to your house in Madrid.Best regards,

4/10 Poor

Hiba

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and in a safe area by the embassies but the male staff was incredibly rude, which ruined the experience.
Stayed 2 nights in Oct 2022
Response from Ana - Front Office Manager on 4 Nov 2022
Dear Mrs. Irshad,Thank you for sharing your experience at The Pavilions Madrid.We are glad to hear that you enjoyed our location and that the cleaning service was a standout for you. On the other side, it causes us concern to know that your experience was not totally satisfactory due to an incident with a member of the staff. We would like to kindly ask you to contact the hotel via phone or email in order to clarify the facts so that we can improve future experiences.Please accept our most sincere apologies for the inconveniences caused.We look forward to hearing from you.Kind regards,

10/10 Excellent

Serhan

Stayed 4 nights in Oct 2022
Response from Ana - Front Office Manager on 4 Nov 2022
Dear Serhan,Thank you for dedicating some time in sharing your feedback.We are delighted to know that everything was in line with your expectations.Anytime you come to visit Madrid, we will be glad to welcoming you at The Pavilions Madrid.Kind regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Front Office Manager on 25 Nov 2022
Dear guest, Thank you for giving us such a positive feedback.We will be glad to welcome you at The Pavilions Madrid anytime you come back.Best regards

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

LUIS ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
The bed was very comfortable, the room in general very good, the bathroom was clean and great looking. It included the breakfast that was good and also included in the room nespresso capsules (4 capsules). The only minor issue I had was that I needed to work for some hours and the room did not have a desk... it had a coffee table, but no chair, there was like a kind of bench that I used as a seat, but was not comfortable to work. Besides of that, very good stay., and the girls at the front desk really nice people.
Stayed 1 night in Jul 2022
Response from Front Office Manager on 22 Aug 2022
Estimado Luis Alberto,En primer lugar, le agradecemos su tan positiva valoración acerca de nuestro establecimiento.Es un placer saber que encontró todo a su gusto y que la habitación le permitió un perfecto descanso. Asimismo, déjeme comunicarle que el hotel dispone de escritorios y sillas portables para facilitar sus horas de trabajo en la habitación. Con el fin de no reducir el espacio de la misma, estos se colocan únicamente bajo petición de los clientes.Quedamos siempre a su disposición y esperamos volver a recibirle muy pronto.Reciba un cordial saludo.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet part of Madrid, a 20 min to the museums and botanical gardens. Small hotel with well appointed rooms. Comfortable bed, fridge, coffee maker, good number of hangers. Nice bathroom with good powerful shower and good quality amenities. Breakfast excellent continental with omelette and scrambled eggs on request. Only negative….. the glass roof in the breakfast room needs a thorough clean outside!
Stayed 3 nights in Jul 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as they say!
We stayed for a week with my 20 year old son and two of his friends. The staff are as advertised: competent, helpful and friendly. The hotel is immaculate and comfortable and the breakfast is delicious and a very good deal. We love the quiet but convenient location. We will be back again!
Stayed 5 nights in May 2022
Response from Ana María Maeso | FOM on 13 Jun 2022
Dear Michael, It was a pleasure to have you and your wonderful family at The Pavilions Madrid. We appreciate your kindness and gentle words towards our staff and facilities. We would be more than happy to welcome you back anytime you are in Madrid. Best regards,

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Front Office Manager on 24 Apr 2022
Estimado Simon, Gracias por tomarse el tiempo de evaluar su estancia en The Pavilions Madrid. Esperamos que encontrara todo a su gusto y en línea con sus expectativas. Quedamos a su disposición y esperamos volver a recibirle pronto de nuevo. Atentamente,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, very clean and modern rooms. Location is perfect close to Metro station and walking distance from top shopping and dinning area in Madrid.
Stayed 11 nights in Jul 2021

10/10 Excellent

Sini

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Great location at a walking distance from just about everything. The area also felt super safe and calm. The rooms were clean and the breakfast was small but delicious. A small gym on the top floor that had the basics. Thoroughly enjoyed and would stay again.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pavilions in Madrid was a real treat. It's a boutique hotel with outstanding decor and art that is located in a very nice neighborhood. There is a lot of shopping, restaurants and art galleries nearby. You can walk to the central park and many of the museums in 20 minutes or less. The staff were very friendly and extremely helpful. We highly recommend this place and will look forward to staying there again.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at this hotel was good. Staff is friendly. Rooms are comfortable and well designed. Breakfast is also good. On the less positive side, the hotel staff are seen out of their roles often. Like the chef at reception holding a big container of mayonaise while talking to reception staff, or housekeeping staff making herself breakfast in the middle of breakfast service. Lastly, the heating system in the rooms is way too hot and even when off, its unbearable at night with the thick blankets.
Stayed 4 nights in Jan 2020

10/10 Excellent

Hyoshin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and central hotel
Lovely hotel close to shopping. Clean and comfortable- especially big fan of their bathroom.
Stayed 1 night in Jan 2020