We stayed at the Pavilions at NY 2023/24. From reviews the hotel looked amazing - we'd been to Madrid a few times before and stayed in nice hotels, so I was looking forward to this one.
It was nice, but was let down in a few areas.
Firstly - the bar (or lack of). The hotel was advertised as having a bar, an important point for us. It does have a bar, but......it shuts at 3pm every day!!
On hotels.com it's shown as simply "a bar" (hotels.com take note), but it's the only 4* hotel bar I've ever heard of that never opens later than 3pm! So - nowhere to go for a pre-dinner drink, or a last drink after an evening out. Really disappointing.
Secondly, some of the hotel just seemed, well, tired. Both in condition and upkeep. Little things, but all added together made a for a feeling of a hotel on the decline. The welcome mat when we walked in needed a serious vacuuming. The chairs at check-in didn't have feet on them so made an awful screech when you pulled them up to the desk. The info screen in one of the 2 lifts didn't work. The ironing board I requested was a tiny travel one that was really difficult to use, old, dog eared and shabby. The paint was peeling in our bathroom. The sofa in our room was stained. The complimentary umbrella in the stand was broken. The TV in our room didn't work.
None of these in isolation is a big deal. But a lot of little things like this, as well as the bar situation, made The Pavilions a bit of a let down compared to how it markets itself.